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Kilinc M: Qualitätsentwicklung in
pädagogischen Einrichtungen

Qualitätsentwicklung in pädagogischen Einrichtungen

Problembearbeitung und Organisationstypen

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

No Drama Teams

Every organisation runs on something that leaders sense but are never taught to shape: the collective energy of its people. This hidden factor separates teams which thrive from those that falter.In Energy at Work, Phil Lewis draws on thirty years spent helping some of the world's best organisations transform how their people perform. The productivity and innovation that leaders chase, he argues, rest on what most business books overlook: the quality of relationships between people. Where those relationships are healthy, energy flows and performance follows. Where they are damaged, no amount of vision, strategy or optimisation will repair what is, underneath, a human problem. The book maps the energetic states teams move through and names what really drains them. It takes on the misconceptions that hold organisations back - from the grindset to the myth of work/life balance - to reveal the demanding but powerful human work that leads to sustained high performance.Leaders at all levels and across every sector, HR and learning and development professionals, and students of organisational life will find in this book a rigorous but practical approach to leadership and culture change. Energy at Work challenges the easy answers of the business bookshelf - and offers a new account of what a workforce is, and what makes it come alive.

What’s Really Draining Your People – And The Power You Have To Change It

Energy at Work

Essentials

Dieses Buch richtet sich an alle, die die Grundlagen von Effizienz und Effektivität nicht nur verstehen, sondern in ihrem beruflichen Alltag gezielt anwenden möchten. Sie erfahren, wie die Grundprinzipien von Aufbau- und Ablauforganisation, Prozessorientierung, Qualitätsmanagement, Ziele, Visionen und systemisches Denken zusammenwirken und gemeinsam die Grundlage für erfolgreiches Handeln bilden.Der Text wurde etwa zur Hälfte mithilfe Künstlicher Intelligenz erstellt und zwar aus Kapiteln aus dem Fachbuch "Wie geht Industrie – Erfahrungswissen eines Managers…" , anschließend vom Autor des genannten Fachbuches vollständig geprüft und durch zusätzliche Erläuterungen und Konkretisierungen ergänzt. Dieses hier vorliegende Buch fasst zentrale Inhalte ausgewählter Kapitel des genannten Fachbuchs kompakt zusammen.

Erfahrungswissen eines Managers für angehende Führungskräfte

Effizienz und Effektivität in Organisationen

Contributions to Management Science

This edited volume explores how managerial perspectives can shape meaningful and satisfying organizational experiences in the context of evolving structures and sustainability challenges. While management research often draws on organizational theories such as institutional or agency theory, the exchange between organization studies and sustainability remains limited. This book bridges that gap by using sustainability as a critical lens through which to understand organizational behavior, legitimacy, and long-term strategy.Addressing topics such as corporate social responsibility (CSR), corporate citizenship, sustainability strategy implementation, and the management of complex multi-stakeholder relationships, this book emphasizes the need for scholarship that addresses environmental, organizational, and socio-economic issues across multiple levels, advocating for solutions that are integrated, inclusive, and transformative.

Models and Practices

Sustainable Organizations

Relational Economics and Organization Governance

This book examines the structure of university knowledge production as publications. Offering an in-depth case study on a medium-size Italian university, it explores networks of collaboration by evidencing the relationship between internal and external authors, their productivity, and the role of team size taking also a longitudinal perspective.
This book investigates also partner’s selection mechanisms in terms of institutional and disciplinary, gender, and academic role proximity. The pathologies of contemporary scientific practice, such as large team size, are discussed within a broad interdisciplinary theoretical landscape. 
The book shows that knowledge is produced locally and transferred globally by constituting a multi-layer Glocal Invisible College, rooted in a model of single universities made by three subsystems loosely connected. 
Researchers, university administrators, and policymakers alike will find this work invaluable. For researchers, it provides a replicable methodology that combines network and statistical analysis, while for university governance and policymakers the insights gained from this analysis can inform strategies to enhance collaborative efforts and improve research outcomes.

This book examines the structure of university knowledge production as publications. Offering an in-depth case study on a medium-size Italian university, it explores networks of collaboration by evidencing the relationship between internal and external authors, their productivity, and the role of team size taking also a longitudinal perspective.This book investigates also partner’s selection mechanisms in terms of institutional and disciplinary, gender, and academic role proximity. The pathologies of contemporary scientific practice, such as large team size, are discussed within a broad interdisciplinary theoretical landscape. 
 The book shows that knowledge is produced locally and transferred globally by constituting a multi-layer 
 Glocal
 Invisible College, rooted in a model of single universities made by three subsystems loosely connected. 
 Researchers, university administrators, and policymakers alike will find this work invaluable. For researchers, it provides a replicable methodology that combines network and statistical analysis, while for university governance and policymakers the insights gained from this analysis can inform strategies to enhance collaborative efforts and improve research outcomes.

An Investigation into Contemporary Scientific Practice

University Knowledge Production

In 2007, as the first iPhone launched, I was a young retail leader on the front lines of what would become one of the most transformative technological revolutions in history. Customers waited for hours to secure their new device only to return days later furious that networks had failed under unprecedented demand. Inside stores, no answers were quick or easy. There was pressure, confusion, and a leadership playbook that no longer seemed to work. It was an inflection point not just for technology, but for leadership. The Hope Advantage begins in this moment and expands to confront the reality every leader now faces. No longer is change episodic; it is constant, exponential, and it impacts every area of life. The conditions once described as volatile, uncertain, complex and ambiguous are no longer exceptions to the rule; they are the operating environment. But the change itself is not the problem. We've lost the belief in our ability to shape what comes next. When you believe a better future is possible, that you have the power to help create it, and that you don't need a perfect plan to start, this is hope--a practical leadership framework built on the three interconnected disciplines of Direction, Ownership, and Movement. Blending behavioral science, leadership philosophy, and lived executive experience, The Hope Advantage introduces a distinct and timely thesis that belief, not strategy, is the primary hurdle to change. It offers leaders not just a new way to think, but a practical framework immediately applicable to the transformations they're already implementing.

How Leaders Build Belief That Makes Change Possible

The Hope Advantage

Anti-Racist Knowledge-Making in the Business School

Decolonising Critical Management Studies

Don Bosco MiniSpielothek

Werde ein Gefühlsdompteur: 50 Spiele für mehr innere Gelassenheit und StärkeZusammen einen Gefühlskompass erstellen, Emotionen in einer Schatzkiste ordnen oder ein Krafttier finden – Kinder lernen, mit den Ideen dieses Spielebuches innerhalb der Gruppe mit ihren Emotionen und Bedürfnissen umzugehen. Die Spiele in dieser Sammlung kommen ohne viel Material aus und sind leicht umsetzbar. Gefühle wahrnehmen und benennen, Ventile für starke Emotionen finden, Kraft von Anerkennung und Lob nutzen: für jede Situation finden Sie im Buch das passende Spiel.<ul><li>Von Kita-Kind bis Grundschüler:in: Spiele für alle Altersklassen zwischen 4 und 8 Jahren</li><li>Bunt gemischt: Gesprächsanregungen, Rollenspielen, Pantomime und Fantasieübungen</li><li>Spielerisch soziale Kompetenzen fördern: 50 Gruppenspiele zu Gefühlen</li><li>Kindgerechte Spiele, um Gefühle besser zu verstehen und auszudrücken</li><li>Verständlich erklärt und leicht umsetzbar ohne aufwändige Vorbereitung</li></ul>Die Don Bosco MiniSpielothek: pädagogische Spiele mit MehrwertKinder müssen erst lernen, ihre Gefühle richtig zu erkennen und zu benennen.
Die 50 einfachen Gruppenspiele unterstützen Kinder ab 4 Jahre dabei, wie sie bei starken Emotionen mögliche Ventile finden und zu mehr Ausgeglichenheit und innerer Balance kommen können.Die Autorin Angelika Gruber ist Diplom-Sozialpädagogin und Diplom-Pädagogin. Sie zeigt praktische Wege auf, gemeinsam in der Gruppe über Gefühle zu sprechen. So unterstützt die Spielesammlung dabei, Konfliktfähigkeit zu lernen und soziale Kompetenzen zu fördern! Don Bosco Verlag für Pädagogik 
 Bildkarten, Kamishibai oder Fachbücher für Erzieherinnen und Pädagogen: Wir unterstützen Sie in Ihrer täglichen Arbeit mit kreativen Ideen, fundiertem Know-how und praxisnahen Produkten. 
 Unser Qualitätsversprechen 
 Die Materialien von Don Bosco Medien werden von erfahrenen Pädagoginnen und Pädagogen entwickelt und von unserem Fach-Lektorat umfassend geprüft. Unsere Produkte stehen für ganzheitliche Bildung und Erziehung, bei der das Kind immer im Mittelpunkt steht.

Für Kita- und Grundschulkinder: emotionales Regulieren lernen und innere Balance finden in einfachen Gruppenspielen

Die 50 besten Spiele zu Gefühlen und emotionalen Kompetenzen für 4- bis 8-Jährige

In Organisationen wirken nicht nur jene, die laut Organigramm Verantwortung tragen. Oft sind es informelle Netzwerker, Schattenstrategen und vertrauensvolle Schnittstellenpersonen, die Entscheidungen vorbereiten, Informationen bündeln und Machtverhältnisse prägen. Dieses Buch beleuchtet die fast vergessene Rolle des Factotums: Menschen ohne klaren Titel, aber mit hoher Wirkung. Der Autor analysiert, wie solche Organisationsgestalter entstehen, warum sie besonders in komplexen, chaotischen und stark personalisierten Strukturen unverzichtbar werden – und in welchen moralischen Grauzonen sie agieren. Ein klarsichtiger Beitrag zu informeller Macht, lateraler Führung, Vertrauen, Einfluss und Organisationsdynamik.
Der Inhalt
<ul>
<li>Die Rolle des Factotums: Funktionen, Facetten und Abgrenzung zu Lakai, Intendant und Primus inter Pares</li>
<li>Informelle Macht in Organisationen: Schattenstrategien, Netzwerke und Einfluss ohne formale Position</li>
<li>Das chaotische Milieu: VUCA, geringe Formalisierung, Personenzentrierung und Vertrauen statt Regeln</li>
<li>Die Werkzeuge des Factotums: Vertrauen, Information, Einfluss und laterale Führung</li>
<li>Das Spiel der Organisation: Mikropolitik, Regeln, Fairness und strategisches Handeln</li>
<li>Moralische Grenzbereiche: brauchbare Illegalität, Wahrheit, Hinterzimmer und Legitimität</li>
<li>Charakter, Unabhängigkeit und Ende einer außergewöhnlichen Rolle</li>
</ul>

In Organisationen wirken nicht nur jene, die laut Organigramm Verantwortung tragen. Oft sind es informelle Netzwerker, Schattenstrategen und vertrauensvolle Schnittstellenpersonen, die Entscheidungen vorbereiten, Informationen bündeln und Machtverhältnisse prägen. Dieses Buch beleuchtet die fast vergessene Rolle des Factotums: Menschen ohne klaren Titel, aber mit hoher Wirkung. Der Autor analysiert, wie solche Organisationsgestalter entstehen, warum sie besonders in komplexen, chaotischen und stark personalisierten Strukturen unverzichtbar werden – und in welchen moralischen Grauzonen sie agieren. Ein klarsichtiger Beitrag zu informeller Macht, lateraler Führung, Vertrauen, Einfluss und Organisationsdynamik.Der Inhalt<ul><li>Die Rolle des Factotums: Funktionen, Facetten und Abgrenzung zu Lakai, Intendant und Primus inter Pares</li><li>Informelle Macht in Organisationen: Schattenstrategien, Netzwerke und Einfluss ohne formale Position</li><li>Das chaotische Milieu: VUCA, geringe Formalisierung, Personenzentrierung und Vertrauen statt Regeln</li><li>Die Werkzeuge des Factotums: Vertrauen, Information, Einfluss und laterale Führung</li><li>Das Spiel der Organisation: Mikropolitik, Regeln, Fairness und strategisches Handeln</li><li>Moralische Grenzbereiche: brauchbare Illegalität, Wahrheit, Hinterzimmer und Legitimität</li><li>Charakter, Unabhängigkeit und Ende einer außergewöhnlichen Rolle</li></ul>

Wie Schattenstrategen jenseits der Hierarchie Entscheidungen beeinflussen

Das Factotum – informeller Einfluss in Organisationen

Turn enterprise AI into a source of strategic insight, not just productivity gains.The AI Gap by leading AI expert and keynote speaker Richard Foster-Fletcher shows business and technology leaders how to unlock greater value from enterprise AI by changing the structures, processes and culture surrounding it. Organizations invest in AI expecting new intelligence and transformative insights. Yet AI is often introduced through procurement, security, legal and compliance systems designed for standard software, restricting its potential before it can deliver on that promise. This book explains why this gap persists and what organizations must change to close it. You'll learn how to: - Identify organizational barriers limiting the value of AI - Move beyond productivity-focused AI implementation - Create conditions where AI can generate deeper insights - Enable employees to explore, experiment and challenge established thinking &gt;The AI Gap equips leaders to rethink AI implementation, create space for experimentation and turn artificial intelligence into a powerful driver of organizational insight and long-term business value. Themes include: enterprise AI, AI implementation, AI strategy, business transformation, organizational culture, AI innovation

How Business Decisions Expand What AI Can Do

The AI Gap

Advancing Methods for Interdisciplinarity in the Social Sciences

The ground-breaking fourth edition of Stewart and Shamdasani’s highly acclaimed and widely cited guide to focus group research has arrived—fully updated for today’s digital research landscape.This essential new edition delivers cutting-edge guidance on conducting online focus groups, leveraging digital tools for participant recruitment and engagement, analyzing qualitative data in virtual environments, and integrating artificial intelligence into modern focus group research practices.Renowned for its strong foundation in social science theory and practical application, this definitive resource equips researchers, academics, and practitioners with actionable strategies for designing, conducting, and interpreting focus group studies with confidence and rigor.Covering a broad spectrum of real-world applications, the book demonstrates how focus group research drives discovery and insight across diverse fields including marketing, healthcare and medicine, public policy, political science, law, and beyond.The fourth edition also continues its distinguished coverage of international focus group research, helping readers navigate cross-cultural contexts and global research challenges with expertise.Whether you are a seasoned researcher or new to qualitative methods, this indispensable volume is your authoritative guide to the evolving future of focus group research.David W. Stewart
 is President’s Professor of Marketing and Business Law (Emeritus) at Loyola Marymount University, USA. He currently serves as Chair of the Marketing Accountability Standards Board. He is the author of more than 350 published papers and twenty-one books. His contributions have been recognised through numerous awards, including the 2025 William L. Wilkie Marketing for a Better World Award conferred by the American Marketing Association.
 Prem N. Shamdasani 
 is Associate Professor of Marketing in the NUS Business School at the National University of Singapore. He has worked with more than 130 global and Asian organizations in executive development and consulting both in Singapore and internationally and has received 23 awards for teaching excellence, including six university awards and 17 business school awards. He has also received the distinguished honour of inclusion in the NUS Honour Roll (Teaching Hall of Fame) twice, in 2007 and 2024.

The ground-breaking fourth edition of Stewart and Shamdasani’s highly acclaimed and widely cited guide to focus group research has arrived—fully updated for today’s digital research landscape.This essential new edition delivers cutting-edge guidance on conducting online focus groups, leveraging digital tools for participant recruitment and engagement, analyzing qualitative data in virtual environments, and integrating artificial intelligence into modern focus group research practices.Renowned for its strong foundation in social science theory and practical application, this definitive resource equips researchers, academics, and practitioners with actionable strategies for designing, conducting, and interpreting focus group studies with confidence and rigor.Covering a broad spectrum of real-world applications, the book demonstrates how focus group research drives discovery and insight across diverse fields including marketing, healthcare and medicine, public policy, political science, law, and beyond.The fourth edition also continues its distinguished coverage of international focus group research, helping readers navigate cross-cultural contexts and global research challenges with expertise.Whether you are a seasoned researcher or new to qualitative methods, this indispensable volume is your authoritative guide to the evolving future of focus group research.

Theory and Practice

Focus Groups

The purpose of this book is to explain the concept of portfolio, program, and project investment management and to provide the knowledge and the necessary understanding to effectively undertake the process. It begins by explaining how to understand the business problem the organization is trying to resolve with its strategy objectives. It then looks at financial management, particularly how to calculate the whole-of-life program and project capital and operational costs used to measure value for money from the investment. This information is used to inform program and project business case options analysis, investment appraisal of the initiative, and portfolio prioritization through the entire corporate portfolio management process. This book details the investment management process and how it integrates with an adapted corporate portfolio management process and benefits management process that focuses on a clear line of sight - an industry technique that ensures the achievement of strategy objectives through benefits realization. In addition, it explores specific cognitive bias that impacts and unduly influences the investment decision-making process. Finally, it describes several leading-edge techniques to make it easier to implement and sustain the discipline of portfolio, program, and project investment management.

How to Achieve Strategic Objectives through Benefits Realization

Portfolio, Program, and Project Investment Management

Qualitätsentwicklung in pädagogischen Einrichtungen

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