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Ulrich Moser

Project-Panorama

Insights into the unconscious factors influencing project management

Drawing on 19 months of participant-observation and 20 in-depth interviews with players, Heather Shay demonstrates that gamers derive significant social and psychological benefits from table-top role-playing games-not least in that players often feel the hobby makes them better people.
Playing these games allow players to depict themselves as good, moral actors through their in-game actions as well as by making the game enjoyable for their fellow players in real life. Table-top role-playing games also serve a psychological function by allowing participants to take imaginary risks with their characters, which in turn make them feel more alive than their everyday experiences allow them to. As they pretend to be fictional characters in fictional worlds, players use these games to create identities that make their lives more meaningful.

Slaying Goblins in the Real World

Identity Building among Role-Playing Gamers

A groundbreaking book that reveals the hidden architecture of our conversations and how even small improvements can have a profound impact on our relationships in work and life—from a celebrated Harvard Business School professor and leading expert&nbsp;on the psychology of conversation. “Alison Wood Brooks brings to life the science of conversation, in which she is a world expert, with the utmost warmth, empathy, and joy.”—Angela Duckworth, #1 New York Times bestselling author of Grit All of us can struggle with difficult conversations, but we’re often not very good at the easy ones either. Though we do it all the time, Harvard professor Alison Wood Brooks argues that conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and misunderstanding. And yet conversations can also be a source of great joy, each one offering an opportunity to express who we are and learn who others are—to feel connected, loved, and alive. In Talk, Brooks shows why conversing a little more effectively can make a big difference in the quality of our close personal relationships as well as our professional success. Drawing on the new science of conversation, Brooks distills lessons that show how we can better understand, learn from, and delight each other. The key is her TALK Maxims: Topics: Choose topics and manage them well Asking: Ask more questions Levity: Use humor to keep conversations fizzy Kindness: Prioritize their partners conversational needs Through experiments ranging across the conversational spectrum—from speed daters who ask too few questions (or too many), to future business leaders averse to topic forethought, to traffic stops that reveal the essence of kind language—Brooks takes us inside the world of conversation, giving us the confidence and the advice to approach any interaction with more creativity and compassion. Addressing our face-to-face conversations as well as those we have by phone, email, text, and social media, Talk is a thoughtful guide for anyone seeking to better establish and sustain their relationships. From managing our emotions and sparking creativity to navigating conflict and being more inclusive, the right conversation skills just might be the key to leading a more purposeful life.

The Science of Conversation and the Art of Being Ourselves

Talk

Managing projects is not just an administrative task; it has a lot to do with the interaction between the people involved and the conscious and unconscious mental images of the project participants. Unconscious images in particular can be both helpful and hindering, exerting a powerful influence whose cause cannot be grasped. As Lucas Derks, the discoverer of mental space, said: "We make the invisible visible." The project panorama creates new possibilities for perception that reveal unconscious factors influencing the course and success of the project.

With the first edition of Breaking Bad News, Jeff Hahn created an essential guide for surviving the first crucial hours of a reputation crisis. He synthesized thirty years of crisis communication experience into one model, helping brands navigate uncharted territory with tools proven to work whenever unexpected situations, malicious events, or head-scratching screw-ups threaten a reputation. Now, in this second edition of Breaking Bad News, Jeff has added a dozen new case studies from a variety of industries that include the energy and electric sector, food and beverage space, and the airlines. The models Jeff presents are adaptable. His examples, immediately applicable. When the spaghetti hits the fan, Breaking Bad News is the ultimate rapid response resource for crisis communication leaders.

Essential Tools for Crisis Communication

Breaking Bad News

The new science of why we quit, whether we should, and how to make the right choices for our work and lives, by the organizational psychologist who predicted the Great Resignation Most of us are just one event away from leaving our job. Conventional wisdom and lists of the “top reasons people quit their jobs” would have us believe that people quit when the toxic elements of their jobs grow too big or when they spot a better professional opportunity. But that’s only half the story. In reality, quitting is often triggered by a single event, inside or outside our jobs, that stops us in our tracks and causes us to rethink our relationship with work. These events are what organizational psychologist Anthony Klotz calls “jolts,” and they are the most underacknowledged realities in our work lives today. Jolts represent pivotal moments in our careers, and yet all too often, we respond to them in ways that harm our well-being and success. In Jolted, Klotz breaks down the different types of jolts we encounter and provides a road map to help us navigate them in ways that improve, rather than derail, our pursuit of the good life through our work.

Why We Quit, When to Stay, and Why It Matters

Jolted

We are often told to trust our instincts. But what if those instincts are quietly working against us?

Unseen Leadership: Interrupt the Instincts That Block Your Success challenges what leaders have long been rewarded for. Through decades advising and coaching senior executives, author Amy J. Clark has seen firsthand how instinctive habits that once drove achievement now create blind spots that block progress.

Through powerful stories, insight, and reflection, the book introduces the CARE Leadership Activator(TM)-Curiosity, Adaptability, Resilience, and Empathy, a new measurement of leadership designed for an unpredictable future. These are not soft skills; they are the strategic edge leaders need to stay credible, trusted, and influential when conditions change faster than comfort allows.

This is the shift no one taught you to trust-how to move beyond instinct, interrupt old patterns, and lead with deeper awareness and impact.

Unseen Leadership invites you to redefine how you measure success and lead at the level you are built for.

Interrupt the Instincts That Block Your Success

Unseen Leadership

Building a company is hard.
Building a great team is even harder.

In We Were Rizing, a founder reflects on the journey of launching and scaling an IT services company in a fast-moving, high-pressure industry. What began as ambition soon became a test of character, partnership, and resilience.

This is not a highlight reel. It's a candid, behind-the-scenes account of demanding clients, pivotal decisions, missteps, and defining moments that shaped a culture built on trust and collaboration.

Through honest storytelling and leadership lessons learned the hard way, this book reveals a simple truth: sustainable success is never about one person at the top - it's built by people who commit, grow, and win together.

A Founder's Story of Leadership, Partnership and Building a Great Team

We Were Rizing

This book offers a wide-ranging exploration of the social and psychological forces that shape human judgment, communication, and conflict resolution, with a particular focus on legal and dispute-resolution contexts. Bridging cognitive psychology, sociology of law, and legal psychology, it provides readers with a coherent framework for understanding how people think, feel, decide, and act when stakes are high.
The volume opens with a solid grounding in cognitive psychology, introducing key concepts such as information processing, attention, memory, and perception. These foundational mechanisms are essential for understanding how individuals construct meaning from complex and often ambiguous situations. The discussion then expands to the emotional sphere, examining basic and social emotions, emotional intelligence, and strategies of emotion regulation, highlighting the central role emotions play in reasoning and behavior.
Subsequent chapters address conflicts and disputes in their many forms, from interpersonal aggression to violence and war, while also exploring pathways toward conciliation and peacemaking. Communication is analyzed not merely as the exchange of information, but as a sense-making and social activity that goes beyond words, incorporating verbal and non-verbal cues, communication styles, and the psychology of persuasion.
Decision-making receives particular attention through both normative and descriptive approaches. The book examines rational choice theory alongside heuristics, cognitive biases, prospect theory, and the dual-system hypothesis, offering practical insight into how errors in judgment arise—and how they can be mitigated.
In its final sections, the book turns to emotions and biases inside and outside the courtroom, methods of dispute resolution with a growing emphasis on consensual approaches, and the social-psychology of key legal actors. Through real cases, the book also illustrates how reasoning, storytelling, creativity, and emotion intersect in the practice of law.

A Socio-Cognitive Perspective on Communication, Emotion, and Conflict Resolution in Legal Contexts

Mind and Law

Influencer Marketing zählt zu den wichtigsten Zukunftsthemen im Marketing. Mittlerweile haben sich vier zentrale Influencer-Typen herauskristallisiert: Klassische prominente Influencer, Social-Media-Stars, die sich in Nano-, Micro-, Macro-, Mega- und Giga-Influencer unterscheiden lassen sowie Corporate Influencer und Virtuelle Influencer.&nbsp;Dieses Buch zeigt, wie man passende Influencer-Typen für das eigene Unternehmen auswählt, die Zusammenarbeit initiiert und im Zeitverlauf erfolgreich und rechtssicher managt.Der InhaltTypen und Größenklassen von InfluencernWerblicher Einsatz und Wirkung von InfluencernProminente Influencer und Social-Media-StarsAuswahl von Influencern, Kanälen und Content-FormatenCorporate Influencer und Virtuelle InfluencerManagement und Monitoring von Influencer-KampagnenRechtliche Rahmenbedingungen für das Influencer MarketingDie ZielgruppenMarketing-, Marken- und Produktmanager sowie Personalverantwortliche; Verantwortliche aus den Bereichen PR und Unternehmenskommunikation; Praktiker in Werbeagenturen, PR-, Social-Media- und&nbsp; Influencer-Agenturen;&nbsp;Studierende der Fachbereiche Marketing, Social Media und Influencer MarketingDer AutorProf. Dr. Karsten Kilian&nbsp;betreibt mit Markenlexikon.com das größte Markenportal im deutschsprachigen Raum und leitet an der Hochschule Würzburg-Schweinfurt den Masterstudiengang Marken- und Medienmanagement. Er gilt als einer der führenden Markenstrategen im deutschsprachigen Raum und berät mittelständische Unternehmen in Markenfragen.

Wie Sie Micro-Influencer, Macro-Influencer, Mega-Influencer, Corporate Influencer und Virtuelle Influencer wirkungsvoll für Ihre Marke werben lassen können

Quick Guide Influencer-Marketing-Management

How can a particular way of argumenting direct our thinking? How does the formulation of a question influence the answer, producing a bias or an insight? And finally, what effect does public communication have on public behaviour?Psychorhetoric and the Psychology of Thought illustrates the role played by rhetoric and communicative heuristics in the psychology of thinking and decision making, and its effect on many areas of our daily life. It gives voice to a new and unconventional approach to the contemporary debate within the psychology of thought that has wide implications for key behavioural phenomena, including biases, creativity, decision making, and public policy. This innovative work challenges conventional wisdom by proposing that cognitive biases are not inherent flaws in human cognition, but rather outcomes of misleading communication patterns that influence our thinking processes.This unconventional approach to the psychology of thought has significant implications for creativity, decision making, economic behaviour, and public policy development. Essential reading for students and researchers in cognitive psychology, communication studies, and behavioural economics, this volume promises to reshape our understanding of human rationality and the communicative forces that guide it.

Psychorhetoric and the Psychology of Thought

This book examines climate change and the need for advertising creatives to think and create strategically in order to educate about the human role in climate adaptation.&nbsp;As more brands and organizations feel the economic and cultural effects of climate realities, there is an urgent need for the advertising industry to offer smarter, creative approaches to messaging about this phenomenon. Creatives must use their ability to translate complex issues into messages that resonate with multiple audiences while&nbsp;bridge the gap between consumers and climate understanding. The author argues that brands and corporations have a social responsibilty to provide this value, thereby fighting misinformation and emboldening citizens to work toward adaptive behaviors with understanding of basic climate science. Through the themes of complexity, creativity, and courage, this book synthesizes theory on audience engagement and discusses how to frame the climate issue effectively.

A Creative's Guide to Making Compelling Advertising and Brand Messages in Complicated Times

Brave Work in the Age of Climate Change

The International Conference on Business Innovation (ICOBI) marks its eighth successful edition this year, continuing its legacy as a premier academic platform that bridges the disciplines of Management and Education. Organised by the Faculty of Business at NSBM Green University, ICOBI 2025 stands out for its broad thematic coverage and global reach. This year's conference features an impressive array of thematic tracks including: Economic Advancements and Business Analytics; Entrepreneurial Ecosystems and Innovations; Events, Tourism and Hospitality Management; Governance, Compliance and Legal Enforcements; Human Resource Management and Applications; Logistics and Supply Chain Management; Manufacturing and Service Operations; Marketing and Branding; Media and Communication; Strategic Business Transformation and Project Development; Accounting and Finance; Global and Sustainable Business Management; Adaptive Learning and Educational Practices; and Technology-Enhanced Language Learning.A distinct feature of ICOBI is its interdisciplinary focus, combining insights from both the management and education spheres to foster cross-disciplinary dialogue and collaboration. The conference will host three distinguished keynote speakers, both local and international, who will address cutting-edge developments in both management and education. This year, ICOBI has attracted submissions from a diverse pool of scholars and practitioners, with around 90 papers already received, of which approximately 25% are authored by international contributors from countries such as Brazil, India, UK, Sweden, Australia, Indonesia and UAE.What sets ICOBI apart is not only its thematic richness but also the quality and rigour of its review process. Papers are reviewed by a panel of respected academics and professionals from both local and international universities, ensuring high scholarly standards. The conference is expected to draw a vibrant audience comprising academics, researchers, industry professionals, and postgraduate students, both from Sri Lanka and across the globe, making it a truly international forum for exchanging innovative ideas and practices in business and education.

Applied Research in Business and Education

Project-Panorama

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