Excellence in Managing Worldwide Customer Relationships
Von:
Cook Thomas A.This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels.
November 2016, ca. 364 Seiten, The Global Warrior Series, Englisch
Taylor and Francis
978-1-4822-2619-5
Taylor and Francis
978-1-4822-2619-5