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Hamm K: The Right Order

The Right Order

How to Modernize the Contact Center Without Wasting the Money

Turn enterprise AI into a source of strategic insight, not just productivity gains.The AI Gap by leading AI expert and keynote speaker Richard Foster-Fletcher shows business and technology leaders how to unlock greater value from enterprise AI by changing the structures, processes and culture surrounding it. Organizations invest in AI expecting new intelligence and transformative insights. Yet AI is often introduced through procurement, security, legal and compliance systems designed for standard software, restricting its potential before it can deliver on that promise. This book explains why this gap persists and what organizations must change to close it. You'll learn how to: - Identify organizational barriers limiting the value of AI - Move beyond productivity-focused AI implementation - Create conditions where AI can generate deeper insights - Enable employees to explore, experiment and challenge established thinking &gt;The AI Gap equips leaders to rethink AI implementation, create space for experimentation and turn artificial intelligence into a powerful driver of organizational insight and long-term business value. Themes include: enterprise AI, AI implementation, AI strategy, business transformation, organizational culture, AI innovation

How Business Decisions Expand What AI Can Do

The AI Gap

Hear What Machines Miss and Earn the Revenue They Can't

Power Listening

Build strategic and technological insight at the intersection of finance and innovation. Principles of Fintech by Alex Zarifis is a practical textbook designed for undergraduate and postgraduate students in business and financial management. Closely aligned with modules in Fintech, digital finance and financial innovation, it equips learners with the knowledge and applied frameworks needed to understand, evaluate and implement financial technologies across contemporary systems. This textbook explores the core technologies and business models shaping the Fintech landscape, from generative AI and blockchain to digital payments, InsurTech and WealthTech. Students are guided through how fintech solutions are developed, implemented and scaled, while critically assessing issues of ethics, governance, regulation and risk management. This textbook includes: - Clear learning objectives and summaries to frame each chapter and consolidate understanding - Applied frameworks linking theory to financial practice - Reflective questions and activities to encourage deeper analysis - Real-world examples to strengthen critical evaluation With its balanced integration of theory, application and critical reflection, Principles of Fintech prepares students to contribute to the evolving world of digital finance and financial innovation.

Financial Technology, Business Models and Strategic Innovation

Principles of Fintech

Insights from a Luxury Brand Expert

The Art of Customer Relations

Sustainable business is no longer optional--it's the strategy that will determine who leads and who gets left behind.Climate change is not just a future threat--it's a current reality, reshaping markets, supply chains, and entire industries. Rising temperatures, resource scarcity, and mounting waste are driving regulatory pressure, investor scrutiny, and consumer demand for sustainable practices. For business leaders, this isn't just an operational challenge--it's a strategic disruption. Companies that fail to adapt risk being swept aside by forces they can no longer ignore.In The Ultimate Disruption: Rethinking Business in a World Transformed by Climate Change, INSEAD professors Atalay Atasu and Luk Van Wassenhove provide an essential road map for thriving in this new era. Drawing on decades of research and real-world case studies, they show why sustainability must be treated as a core business imperative, not a compliance exercise or marketing slogan. The authors introduce a framework for rethinking strategy, redefining value propositions, and reinventing business models to integrate environmental value alongside customer utility and profit.Through compelling examples--from Polygreen's zero-waste transformation on a Greek island to Schneider Electric's global decarbonization initiatives--the book illustrates how companies are turning environmental constraints into opportunities for innovation and growth. Each chapter tackles critical steps: building the business case for sustainability; revisiting value potential; overcoming operational and scaling challenges; and leveraging partnerships, tech, and new business models to deliver shared value and profitability.Sustainability is no longer a cost--it's a competitive advantage. The Ultimate Disruption equips leaders with the strategies and tools to navigate the climate-driven transformation of business ecosystems and emerge stronger than ever.

Rethinking Business in a World Transformed by Climate Change

The Ultimate Disruption

Adaptive Enterprise Architecture by Rubi Kaur is a practical guide for enterprise architects and technology leaders who need architecture to become a strategic, responsive capability rather than a static governance process.Drawing on decades of experience, this book explains why traditional enterprise architecture practices are no longer enough in a world shaped by AI, complex organizational structures, ESG requirements, technology supply chains and geopolitical risk. The book introduces the FLOW model, a practical approach to building architecture that evolves alongside changing business conditions.Through reflection prompts, practical experiments, practitioner interviews and real-world examples from financial services, telecommunications, the public sector and consulting, you will learn how to: - Build adaptive architecture that evolves with business priorities - Orchestrate across business, technology, people and AI - Create agile governance that responds to changing conditions - Reimagine the enterprise architect as a strategic orchestrator - Navigate complexity, emerging technology and interconnected business risksAdaptive Enterprise Architecture equips architects to operate in flow, strengthening strategic alignment, organizational adaptability and decision-making as technology and business conditions evolve.Themes include: enterprise architecture, adaptive architecture, AI strategy, agile governance, technology risk, business transformation

Shape the Flow of Value, Decisions and Innovation

Adaptive Enterprise Architecture

Dieses Buch zeigt: Digitale Transformation in KMU ist weit mehr als technologische Modernisierung - sie berührt Verantwortlichkeiten, Führungsverständnis, Lernprozesse, Unternehmenskultur und den Einsatz begrenzter Ressourcen. Mit wissenschaftlicher Tiefe und hoher Praxisrelevanz legen die Autorinnen und Autoren wegweisend dar, wie KMU diesen Prozess in unterschiedlichen organisationalen und branchenspezifischen Kontexten gestalten können. Dazu gehören auch kulturelle Veränderungen, etwa neue Anforderungen an das Arbeitsleben und an die Weiterbildung der Mitarbeitenden. Verschiedene Fallbeispiele aus KMU beleuchten, was gut funktioniert und wo man besser nicht direkt aufspringt.

Intelligente Prozesse für mehr Wertschöpfung und Mitarbeiterkompetenz

Digitale Transformation in KMU

The purpose of this book is to explain the concept of portfolio, program, and project investment management and to provide the knowledge and the necessary understanding to effectively undertake the process. It begins by explaining how to understand the business problem the organization is trying to resolve with its strategy objectives. It then looks at financial management, particularly how to calculate the whole-of-life program and project capital and operational costs used to measure value for money from the investment. This information is used to inform program and project business case options analysis, investment appraisal of the initiative, and portfolio prioritization through the entire corporate portfolio management process. This book details the investment management process and how it integrates with an adapted corporate portfolio management process and benefits management process that focuses on a clear line of sight - an industry technique that ensures the achievement of strategy objectives through benefits realization. In addition, it explores specific cognitive bias that impacts and unduly influences the investment decision-making process. Finally, it describes several leading-edge techniques to make it easier to implement and sustain the discipline of portfolio, program, and project investment management.

How to Achieve Strategic Objectives through Benefits Realization

Portfolio, Program, and Project Investment Management

The Bank of the Future

Building Corporate Venture Programs that Drive Market Leadership

The Innovation Capital Playbook

When an AI initiative dies, the machine takes the blame. It's almost always the wrong suspect. Every executive who has quietly shelved an AI project has the same explanation ready: the model underperformed, the vendor oversold, the technology "wasn't there yet." In Prevail: What Leaders Must Do Now That Machines Can't Manage, Dr. Tim Bottke argues that this story is a convenient way to avoid the real culprit - a chain of management decisions made long before anyone trained a model. The bug isn't in the technology. It's in us. Bottke turns two decades of decision data into a working diagnostic. PREVAIL starts at the ground floor, where leaders reach for the tool before they've named the problem, and moves up through data, experimentation, ownership, measurement, funding, and governance. The uncomfortable finding is that the damage concentrates on the ground floor and compounds as management builds on those decisions.&nbsp; Readers will discover: <ul> <li>Why AI initiatives fail and how to course correct before the budget is committed</li> <li>Chapter checklists that allow for a working audit</li> <li>Action lists for the operator fixing a rollout, the executive shaping a portfolio, and the board member or investor stress-testing a proposal</li> <li>The one question that predicts success better than anything: what problem does this solve?</li> <li>Composite case studies based on public filings that show each failure pattern in the wild, and the fix that would have caught it</li> <li>A shared vocabulary for boards, investors, and operators to pressure-test any AI proposal</li> <li>What the market actually does when companies admit an AI failure&nbsp;</li> </ul> &nbsp; Prevail is written for those who need something firmer than hype to judge what's in front of them.&nbsp;

What Leaders Must Do Now Because Machines Can't Manage

Prevail

The Right Order

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