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Pacini A: Timeless Presenter

Timeless Presenter

Principles for Making Your Ideas Impossible to Ignore

'A beautifully observed exploration of what it really means to understand another person' EMMA REED TURRELL'Sharp, funny and brilliant - a book that needed to be written' DR CAMILLA PANG________________________________What is true empathy?The classic stereotype of autistic people is that they can't empathise, that they're highly intellectual but find it difficult to connect. As an autistic psychotherapist who empathises for a living, Aimee Cliff knew that this wasn't right. Empathy is something you do, not something you are - meaning it's something we can all get better at, if we choose to practise.Drawing on the latest scientific research, her clinical experience and interviews with a wide range of neurodivergent people, Cliff examines how empathy works in the brain and body, and lays out five pillars that allow anyone to practise empathy. She finds that empathy is humble, empathy is embodied, empathy is amoral, empathy is radical, and empathy is work.How to Read Minds offers a new idea of empathy with a more radical and expansive definition. For real empathy fights against constrictive stereotypes and dares to imagine something new. It has the potential to connect and liberate humans across our differences.This wise, humane and quietly life-changing book considers how to understand each other, how to care for and love each other, in a timeless examination of questions that affect us all.'Clear-eyed, forensic and humane' Sophie Walker, author of Five Rules for Rebellion

The Science and Art of Empathy

How to Read Minds

There is a leadership skill no one taught you--yet it determines the quality of every decision you make.Leaders are trained to have answers, drive alignment, and persuade others to move forward. But in today's environment, those scripts are persistently working against them. The more leaders push their message, the less progress they actually make. The result: missed signals, shallow alignment, and decisions made without the full picture.The leaders who outperform are not the most persuasive. Instead, they are the ones who know how to discover what others don't yet know how to say.In Winning Without Persuading, Esther Choy--founder of the Leadership Story Lab--offers a radically different approach to leadership: one built on curiosity, story discovery, and the ability to uncover the hidden information that drives better decisions, stronger trust, and lasting change.The real leadership power lies in learning how to find the stories that change everything.Through her T² principle--Transaction × Transformation--Choy shows how every interaction can achieve immediate outcomes while also reshaping how people think, contribute, and lead.You'll learn how to: <ul><li>Make better decisions by uncovering what your team isn't saying--before it's too late</li><li>Use curiosity to access insights, risks, and opportunities that persuasion alone will not reveal</li><li>Create interpersonal connections that enable people to feel seen, speak up, and stay--strengthening engagement, retention, and team performance</li><li>Ask the questions that surface original, high-value thinking--not rehashed answers</li><li>Lead with clarity, human insight, and authentic voice in an age where AI can generate answers--but not understanding</li></ul> In a world where everyone is talking, the leaders who stand out are the ones who know how to see, hear, and uncover what others miss.

Are you a sage on the stage---or a guide on the side?  Good leaders are one. Great leaders are both.

A New Framework for Leading with Curiosity and Story Discovery

Winning Without Persuading

We know that social connection enriches our lives—so why do we hesitate to connect? “One of those rare books that might actually change your life.” —Daniel Gilbert, New York Times bestselling author of Stumbling on Happiness There is a paradox at the core of human life. We are a highly social species uniquely equipped to connect with other people and doing so is better for us. Yet we so often choose to be unsocial. We avoid talking to the stranger who sits next to us. We struggle to move beyond small talk with an acquaintance. We are reluctant to express our gratitude to people we appreciate. Every day, we avoid opportunities to connect with strangers, neighbors, colleagues, friends, and family. By missing those moments, we miss out on all the benefits of a more social life—one that is happier and healthier for everyone. University of Chicago psychologist and author of Mindwise, Nicholas Epley has spent his career studying the way we connect, and he has found that our social fears often keep us from reaching out. But Epley shows us how to seize the small moments with insights such as: <ul><li>Social connection is a choice we make based on expectations about how others will respond to us—expectations that tend to be overly pessimistic.</li><li>Introverts and extroverts alike benefit from choosing to be a little more social.</li><li>Mistaken expectations can cause us to avoid interacting in ways that create strong connections—such as having a conversation—in favor of less satisfying interactions—such as social media or texting.</li><li>While many books promise one big fix, making a habit of small connections is much more likely to improve your life.</li><li>The habits and practices that Epley advocates are approachable. The beauty of this book is that small acts have an outsized impact on the most important parts of our lives.</li></ul> Bridging the gap between two people is easier than we think, and success more likely, if we choose to be a little more social.

We know that social connection enriches our lives—so why do we hesitate to connect? “A Little More Social explores the power and promise of the human connections that most of us never make—but could make so easily if we just opened our eyes. This is the eye-opener. Insightful, engaging, scientifically grounded and beautifully written, A Little More Social is one of those rare books that might actually change your life.”&nbsp;—Daniel Gilbert, New York Times bestselling author of Stumbling on Happiness There is a fundamental paradox at the core of human life. We are a highly social species uniquely equipped to connect with other people and doing so is better for us. Yet we so often choose to be unsocial. We avoid talking to the stranger who sits next to us. We struggle to move beyond small talk with an acquaintance. We are reluctant to express our gratitude to people we appreciate. Every day, we avoid opportunities to connect with strangers, neighbors, colleagues, friends, and family. By missing those moments, we miss out on all the benefits of a more social life—one that is happier and healthier for everyone. University of Chicago psychologist and author of Mindwise, Nicholas Epley has spent his career studying the way we connect, and he has found that our social fears often keep us from reaching out. But bridging the gap between two people is easier than we think—and success is more likely than we imagine. We just have to be a little more social. Epley shows us how to seize the small moments with insights such as: <ul><li>Social connection is a choice we make based on expectations about how others will respond to us—expectations that tend to be overly pessimistic.</li><li>Introverts and extroverts alike benefit from choosing to be a little more social.</li><li>Mistaken expectations can cause us to avoid interacting in ways that create strong connections—such as having a conversation—in favor of less satisfying interactions—such as social media or texting.</li><li>While many books promise one big fix, making a habit of small connections is much more likely to improve your life.</li><li>The habits and practices that Epley advocates are approachable. The beauty of this book is that small acts have an outsized impact on the most important parts of our lives.</li></ul> Epley draws on decades of research, his own experiences, and the stories of everyday people to deliver groundbreaking conclusions about the psychology behind our social decisions. A Little More Social shows how we can put science into practice and change our lives, one small choice at a time.

How Small Choices Create Unexpected Happiness, Health, and Connection

A Little More Social

Deliver credible influence and measurable results in an era of collapsing trust and AI-driven misinformation. Senior leaders face a fundamental shift in how influence is earned and sustained. Trust in institutions and corporate communications is declining, AI-generated content is undermining authenticity and traditional channels no longer deliver consistent impact. In this environment, employee advocacy has emerged as a proven strategic response, turning trusted internal voices into a source of competitive advantage. Written for C-suite executives, corporate affairs leaders and senior marketing and communications professionals, this book provides tools for activating employee influence at scale with governance, rigor and commercial discipline. Drawing on neuroscience research, insights from the Edelman Trust Barometer and expert interviews with leaders from IBM and SAP, it demonstrates why "people like me" consistently outperform institutional messaging and how informed leadership can operationalize this insight. Built around a clear three-part strategic model covering foundation, ecosystem and execution, the book connects employee advocacy directly to ROI, risk management and long-term performance. It moves beyond culture-led narratives to offer a data-led framework for decision making, accountability and sustained results. You will learn how to: - Establish governance and executive alignment for employee advocacy - Apply strategic models to activate influence across complex organizations - Measure results using data-led KPIs and executive dashboards - Mitigate risk while scaling authentic employee participation - Deliver trust, credibility and measurable business outcomes This is an essential guide for senior leaders seeking to lead with confidence, make informed decisions and deliver influence that stands up to board-level scrutiny. Themes include: employee advocacy, employee influence, brand trust, social media strategy, employer branding, internal communications, workforce engagement, leadership communication, digital influence, AI in communications, organizational trust, employee ambassadors

The Organizational Power of Brand Ambassadors

The Employee Influencer

From communication expert Jefferson Fisher, a practical, step-by-step guide to transforming your conversations at home, at work, and in life There is always a next conversation, and there is no one better than trial lawyer Jefferson Fisher at giving you the tools to be ready for whatever it may bring. Fisher, one of the leading voices on real-world communication, has&nbsp;gained millions of followers through short, simple, relatable videos teaching people how to argue less and talk more. Whether it’s handling a heated conversation, dealing with a difficult personality, or standing your ground with confidence, his down-to-earth teachings have helped countless people navigate life’s toughest situations.&nbsp; Through detailed prompts, visual aids, and hands-on exercises, this workbook will show you how to:&nbsp; <ul><li>Navigate the ignition and cooling phase of any argument</li><li>Make use of your breathing and short pauses to maintain control in any situation</li><li>Use assertive phrases to use when you need to stand your ground</li><li>Set healthy boundaries and frame conversations</li></ul> Filled with practical phrases that lead to powerful results, The Next Conversation Workbook is your go-to resource for when you need to find the right words to say.

From communication expert Jefferson Fisher, a practical, step-by-step guide to transforming your conversations at home, at work, and in life There is always a next conversation, and there is no one better than trial lawyer Jefferson Fisher at giving you the tools to be ready for whatever it may bring. Fisher, one of the leading voices on real-world communication, has gained millions of followers through short, simple, relatable videos teaching people how to argue less and talk more. Whether it’s handling a heated conversation, dealing with a difficult personality, or standing your ground with confidence, his down-to-earth teachings have helped countless people navigate life’s toughest situations. Through detailed prompts, visual aids, and hands-on exercises, this workbook will show you how to: • Navigate the ignition and cooling phase of any argument • Make use of your breathing and short pauses to maintain control in any situation • Use assertive phrases to use when you need to stand your ground • Set healthy boundaries and frame conversations Filled with practical phrases that lead to powerful results, The Next Conversation Workbook is your go-to resource for when you need to find the right words to say.

Practical Exercises for Arguing Less and Talking More

The Next Conversation Workbook

Burnout isn’t solved with perks, it’s solved with communication. Grounded in peer-reviewed research, Relational Energy shows leaders how to use everyday language to spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholars Amy Young and Kim Cameron reveal how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on research from positive psychology and decades of work with leaders and organizations, the authors show how simple shifts in communication can transform workplaces from drained and disconnected to energized and thriving. In this book, leaders learn how to: <ul><li>use the language of belonging to help employees feel valued, respected, and connected;</li><li>turn everyday conversations into sources of relational energy that boost motivation and performance;</li><li>build trust through respectful dialogue, listening, and authentic presence;</li><li>navigate difficult conversations without draining morale or relationships;</li><li>create positive team interactions that spread energy across organizations; and</li><li>replace burnout cultures with communication practices that spark engagement and well-being.</li></ul> Practical, research-driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

Burnout isn’t solved with perks, it’s solved with communication. Grounded in peer-reviewed research, Relational Energy shows leaders how to use everyday language to spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholars Amy Young and Kim Cameron reveal how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on research from positive psychology and decades of work with leaders and organizations, the authors show how simple shifts in communication can transform workplaces from drained and disconnected to energized and thriving. In this book, leaders learn how to: <ul><li>use the language of belonging to help employees feel valued, respected, and connected;</li><li>turn everyday conversations into sources of relational energy that boost motivation and performance;</li><li>build trust through respectful dialogue, listening, and authentic presence;</li><li>navigate difficult conversations without draining morale or relationships;</li><li>create positive team interactions that spread energy across organizations; and</li><li>replace burnout cultures with communication practices that spark engagement and well-being.</li></ul> Practical, research-driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

How to Beat Burnout and Ignite Your Team

Relational Energy

A SHORT COURSE IN NLP BASICS. 7 Lessons in&nbsp;Neuro-Linguistic Programming&nbsp;is a quick course in leading people, giving you everything you need to know in just seven short chapters. From communicating more effectively to creating greater rapport with others, you'll discover the ability to change what isn't working in your life and increase what is. * Lesson 1: What is neuro-linguistic programming? * Lesson 2: Identify empowering and limiting beliefs * Lesson 3: Recognize how we represent information to ourselves * Lesson 4: Use precision questions to find out what people mean * Lesson 5: Identify different communication filters * Lesson 6: Use the six levels of change and reframing * Lesson 7: Increase your options Explore the main themes and ideas in NLP, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises.&nbsp;7 Lessons in Neuro-Linguistic Programming&nbsp;is your fastest route to success. ABOUT THE SERIES 7 Lessons&nbsp;are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.

Master the Basics of Neuro-Linguistic Programming in 7 Steps

7 Lessons in NLP

Discover the power of relationship-building to enhance your leadership, boost your team’s well-being, and drive organizational success.In today’s dynamic business environment, the success of any organization is deeply rooted in the quality of its internal relationships. In The Relationship-Driven Leader, psychologist and organizational behavior expert Dr. Karen Bridbord offers a revolutionary guide to career success and advancement, regardless of your industry, your company’s size, or your role. This groundbreaking book sheds light on how nurturing strong work relationships can lead to unmatched productivity and greater overall wellness throughout the organization and among its staff. Through compelling research and insightful case studies, Bridbord reveals the detrimental impact dysfunctional relationships can have on both personal and business achievements, and how to come back from “relationship system failure.” By rethinking workplace relationships, you can foster deeper connections within your team, resulting in enhanced cohesion and well-being for all members.The Relationship-Driven Leader explores the profound influence of everyday interactions on team experience and team performance. Bridbord emphasizes the importance of “micro-moments” in leadership to spark significant improvements. This book empowers you to take the first step toward becoming the leader everyone aspires to work with by enhancing your leadership skills, boosting workplace productivity, and mastering innovative conflict-management techniques. By focusing on well-being through relationship-building, you can create a healthier, more engaged, and more productive team.&nbsp;

Strengthening Connections to Enhance Productivity and Wellness at Work

The Relationship-Driven Leader

HBR Emotional Intelligence Series

Stay centered when the world feels chaotic.In the face of complex stressors, being calm isn't just a state--it's a skill worth cultivating. Emotional self-regulation can help you navigate high-stakes situations, interpersonal conflict, and fast-changing environments.This book will help you become a more present and more patient leader. You'll learn how to remain adaptable in times of stress, avoid buckling under pressure, and keep calm when your team needs you most.This volume includes the work of: <ul><li>Jacqueline Carter</li><li>David Maxfield</li><li>Liz Fosslien</li><li>Mollie West Duffy</li></ul> HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Calm (HBR Emotional Intelligence Series)

Unreasonable Hospitality

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The Remarkable Power of Giving People More Than They Expect

You might already consider yourself a stellar conversationalist, but could you be even better? This book will help enrich your life, one conversation at a time. 'Ground-breaking research that changed my life' Mel Robbins 'Reading TALK is like having a conversation with the world's best conversationalist' Angela Duckworth _________ Conversation is at the heart of our relationships and decision-making - but the science behind our everyday interactions, and how to improve them, is little known. In Talk, Harvard Professor Alison Wood Brooks provides fascinating insights into the power of effective communication. She gives you the tools that her MBA students say transform their lives, bringing together psychology, linguistics, sociology and neuroscience in her original framework: T - Topics - including the surprising impact of preparing topics before a conversation A - Asking - why we need to do more (and why we do less than we think) L - Levity - how to find the fun in conversations with anyone K - Kindness - how to be a better listener and not simply pretend to be one! Through her own original research, Brooks shows readers how small changes in how we communicate can make a big difference to our relationships, our careers and our lives.

The Science of Conversation and the Art of Being Ourselves

Talk

NATIONAL BESTSELLER WITH NEARLY A MILLION COPIES SOLD Are you a highly sensitive person? Discover how to better understand yourself and create a fuller, richer life with this groundbreaking classic and internationally bestselling, life-changing guide by Dr. Elaine Aron, the research and clinical psychologist who first identified the Highly Sensitive trait, as well as an HSP herself. Revised and Updated with New Research and a New Author’s Note Do you have a keen imagination and vivid dreams? Is time alone each day as essential to you as food and water? Are you noted for your empathy?&nbsp; Your conscientiousness? Do noise and confusion quickly overwhelm you? If your answers are yes, you may be a highly sensitive person (HSP). Twenty to thirty percent of people have this amazing, innate trait. Maybe you are one of them. A similar percentage is found in over 100 species, because high sensitivity is a survival strategy always used by a minority, involving observing carefully before acting. It is also a way of life for HSPs. In this groundbreaking classic, Dr. Elaine Aron, a research and clinical psychologist as well as an HSP herself, helps you grasp the reality of your wonderful trait, understand your past in the light of it, and make the most of it in your future. Drawing on her many years of study and face-to-face time spent with thousands of HSPs, she explains the changes you will need to make in order to lead a fuller, richer life. Along with a new Author’s Note, the latest scientific research, and a fresh discussion of anti-depressants, this edition of The Highly Sensitive Person is more essential than ever for creating the sense of self-worth and empowerment every HSP deserves and our planet needs. “Elaine Aron has not only validated and scientifically corroborated high sensitivity as a trait—she has given a level of empowerment and understanding to a large group of the planet’s population.” —Alanis Morissette, artist, activist, teacher

NATIONAL BESTSELLER WITH NEARLY A MILLION COPIES SOLD Are you a highly sensitive person? Discover how to better understand yourself and create a fuller, richer life with this groundbreaking classic and internationally bestselling, life-changing guide by Dr. Elaine Aron, the research and clinical psychologist who first identified the Highly Sensitive trait, as well as an HSP herself. Revised and Updated with New Research and a New Author’s Note Do you have a keen imagination and vivid dreams? Is time alone each day as essential to you as food and water? Are you noted for your empathy?&nbsp; Your conscientiousness? Do noise and confusion quickly overwhelm you? If your answers are yes, you may be a highly sensitive person (HSP). Twenty to thirty percent of people have this amazing, innate trait. Maybe you are one of them. A similar percentage is found in over 100 species, because high sensitivity is a survival strategy always used by a minority, involving observing carefully before acting. It is also a way of life for HSPs. In this groundbreaking classic, Dr. Elaine Aron, a research and clinical psychologist as well as an HSP herself, helps you grasp the reality of your wonderful trait, understand your past in the light of it, and make the most of it in your future. Drawing on her many years of study and face-to-face time spent with thousands of HSPs, she explains the changes you will need to make in order to lead a fuller, richer life. Along with a new Author’s Note, the latest scientific research, and a fresh discussion of anti-depressants, this edition of The Highly Sensitive Person is more essential than ever for creating the sense of self-worth and empowerment every HSP deserves and our planet needs. “Elaine Aron has not only validated and scientifically corroborated high sensitivity as a trait—she has given a level of empowerment and understanding to a large group of the planet’s population.” —Alanis Morissette, artist, activist, teacher

The Highly Sensitive Person

Timeless Presenter

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