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Villa-Clarke D: The Power of Mentorship

The Power of Mentorship

Leading and Coaching Diverse Talent

From New York Times bestselling author and pioneer of the strengths movement comes a bold new blueprint for leading with the most powerful force in business--love.Think about the last time you said, "I love that." Maybe it was about a product that exceeded expectations, a service experience that built instant loyalty, or a moment when your work brought out the best in you. That reaction isn't just emotional--it's electric. In the organization, it fuels engagement, strengthens performance, and drives lasting success. Yet most leaders don't even acknowledge it, let alone measure or make use of it.In Design Love In, leading researcher on human performance and bestselling author Marcus Buckingham reveals how love--the deep connection that makes people feel seen, valued, and inspired--isn't just a soft feeling. It's a measurable driver of performance and growth. He shows how leaders, as experience-makers, can intentionally "design love in" to everything we do: our interactions with team members, our company policies and practices, the products and services and experiences we create for those we lead and serve. When we do this, we not only unlock deeper commitment, higher engagement, stronger customer loyalty, and lasting business results, we strengthen the human connection between us and create a better world.Featuring vivid stories of global brands, current research, and personal experiences, Buckingham illustrates that tapping into this force is not simply about being more "warm and fuzzy"--it's a concrete strategy of utilizing loving experiences to drive behaviors to drive outcomes, and the book provides step-by-step advice on how to "design love in" to all your actions as a leader.Love--it's the most powerful force in business. This book shows how you as a leader can unleash it.

How to Unleash the Most Powerful Force in Business

Design Love In

Young Voices and Future Choices in Australia, the United Kingdom and Japan

Gender, Work and Care

From Modern Marketer to Executive Leader

A Guide to the Project Management Body of Knowledge (Pmbok(r) Guide) -- Eighth Edition and the Standard for Project Management (English) (Spiral-Bound)

The first comprehensive history of commercial fishing and fishing settlements along Minnesota's North Shore shares new conclusions regarding the fishery from 1650 to the present day.North of Duluth, off of Highway 61, picturesque old fishing structures hint at the era when commercial fishing was the prime pursuit of families in a string of villages and towns that includes Knife River, Tofte, Hovland, and many more. A history of this industry--netting trout, herring, whitefish, and smelt for sale in local communities and beyond--begins with Indigenous fishers who traded and sold their catch to the fur companies, and includes later arrivals hailing from Nordic fishing traditions. Michael Risku offers a full picture of this way of life: the geography of the lakeshore that determined where boats could land, the types of fish that thrived in Lake Superior's waters, the earliest foot trails between Fond du Lac and Grand Portage, the steamboats that served settlements before construction of the road. Risku details assorted watercraft and nets and hooklines, describes the dangers of being out on the lake in all weather, and explores the challenges of getting fish to market. He also prods the fishery's collapse, exploring overfishing, other extractive industries (logging and mining), and invasive species. Drawing on oral histories, newspaper accounts, and years of research, Following the Fish highlights the heroism and determination behind the North Shore's rich, vibrant, and unique fishing culture.

A History of Commercial Fishing Along Minnesota's North Shore

Following the Fish

Elevate your sales expertise with advanced skills for top performers.This powerful follow-up to How to Master the Art of Selling--with over 2 million copies sold--takes your selling capabilities to the next level. Perfect for evolving sales professionals, it provides the refined tools you need to stay mentally resilient, communicate with impact, and read the room like a pro. You will learn: Strategic conversational leadership: Ask the right questions, guide buyer engagement, and manage pressure versus momentum.Observational mastery: Recognize opportunity cues and know when to push forward or ease off.Emotional connection: Spark excitement, build trust, and solve problems with empathy and authority.The trusted advisor mindset: Shift from transactional pitches to respectful, service-oriented selling--be the professional clients welcome, not avoid.Taylor McCarthy, a standout performer in door-to-door sales, closes in a single day what many average reps do in a year. His method? He reframes the salesperson role from the stereotypical Hollywood manipulator to trusted advisor, earning respect and trust, not just money.Adapted from the principles of Tom Hopkins, whose training has shaped the highest-earning sellers on the planet, this book reimagines those time-tested techniques for today's high-stakes sales environment.

Winning the Game of Sales

How to Master the Art of Selling 2

Now that AI has a will, it’s up to us to find a way. For decades, we built software that did what it was told—and nothing else. Agentic AI breaks this bargain: systems that remember, reason, and pursue goals. They arrive less like code and more like colleagues—tireless, fast, and, like any new hire, occasionally in need of supervision. In Cognitive Kin, Christophe Kolb and Jan Rosen map the threshold where artificial intelligence stops being a feature and becomes a workforce. Drawing on firsthand experience at the frontier of agentic AI, they show how digital labor becomes viable, why org charts give way to networks of intent, and how leadership shifts to orchestration. They translate the machinery—memory, feedback loops, tool use—into plain language, then follow the shockwave into strategy, culture, and governance. This isn’t tomorrow’s speculation. It’s a present-tense transition that is reshaping the meaning of work and creating new sources of value. The advantage will belong to firms that learn to think with thinking things—working alongside intelligent systems without outsourcing judgment, meaning, or responsibility.

How to Work, Win, and Make Meaning with Agentic AI

Cognitive Kin

What They Are, Where They Come from and How to Identify, Integrate and Enact Them

Working with Values in Organizations

Tom Copeland is the nation’s leading expert on the business of family child care. The Family Child Care 2025 Tax Companion is a comprehensive tool that will help tax preparers understand the unique rules that affect family child care businesses. Using this resource will increase your confidence in the tax professional who prepares your return, help you identify potential errors before your taxes are filed, and ensure that your tax preparer is claiming all allowable deductions. Once you fill out the worksheets in this book, give it to your tax professional to use as a guide as your tax forms are completed. This will help you ensure your business expenses are properly deducted.

Family Child Care 2026 Tax Companion

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

Global Economic Prospects is a World Bank Group Flagship Report that examines global economic developments and prospects, with a special focus on emerging market and developing economies, on a semiannual basis (in January and June). Each edition includes analytical pieces on topical policy challenges faced by these economies.

Global Economic Prospects, January 2026

The Power of Mentorship

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