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Villa-Clarke D: The Power of Mentorship

The Power of Mentorship

Leading and Coaching Diverse Talent

Use this practical guide to develop a strategy of retaining the best talent. You need to blend "high-tech" candidate search tools with traditional "high-touch" relationship-based recruiting methods.

How to Attract and Retain the Best Talent By Improving the Candidate Experience

High-Tech High-Touch Recruiting

How Honest Firms Win in a World of Spin

From Greenwash to Green Trust

The go-to resource for uncovering, understanding and overcoming accent and linguistic bias in the workplace. The way you speak can determine everything from whether you get hired or promoted, to whether people listen to you in meetings. It can affect the strength of your business relationships and reputation, but also whether people think they can trust you. We hear accents loud and clear, yet often they are quietly derailing our efforts to create inclusive work environments where every voice is heard. Linguistic discrimination is still unrecognized in the great majority of Diversity, Equity &amp; Inclusion (DEI) circles, yet it underpins every type of discrimination in the workplace from race and age to gender, neurodiversity and even sexuality. It is the hidden bias that is derailing even the best DEI efforts. Accent Matters is the go-to resource for uncovering, understanding and overcoming linguistic bias in the workplace. Through fascinating stories and examples of accent bias from all over the world, you'll find out how you've been conditioned to prefer certain accents over others, and how those preferences interfere with the way you listen to and interact with those around you. For those who have accents, but especially for those who think they don't, this book will be an eye-opening journey into a fundamental bias that affects every aspect of our lives, both professionally and personally.

Include every voice by challenging accent bias at work

Accent Matters

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

An Evidence-Based Guide to Creating a Joyfully Inclusive World

Overcoming Bias Habits

Leading Places, Shaping Futures

The Power of Place-Based Leadership in Social Value Creation

Turn Hospitality Into Your Business's SuperpowerIn The Hospitality Advantage, Bruce Craul shows you how genuine hospitality is more than just a "nice to have"--it's a game-changing business strategy. Drawing on over four decades of experience in the hospitality industry, Craul reveals how treating customers and employees like guests can skyrocket loyalty, improve employee satisfaction, and ultimately drive business growth.This isn't about customer service--it's about creating a culture where people feel truly valued. Whether you lead a small startup or a multi-national brand, you'll learn how to make every interaction count, from first impressions to long-term relationships. Craul provides real-world examples and proven strategies that anyone can implement, regardless of industry, to build a business that stands out.You'll discover how to: <ul> <li>Build a culture of hospitality that drives customer retention</li> <li>Turn your team into passionate brand ambassadors</li> <li>Create unforgettable experiences that keep customers coming back</li> <li>Measure the ROI of hospitality to prove its impact on your bottom line</li> </ul>If you're tired of blending in with the competition and ready to make a lasting impression, The Hospitality Advantage shows you exactly how to create a welcoming environment that delivers real results.

Embracing the Competitive Power of Exceptional Hospitality in Every Industry

The Hospitality Advantage

Reducing taxes is one of the best ways to boost your business's bottom line. Tax Savvy for Small Business is your one-stop guide for understanding how your business is taxed and how you can reduce your taxes. This book shows you how to: <ul> <li>deduct operating expenses</li> <li>deduct travel, vehicle, and meal expenses</li> <li>take advantage of tax credits</li> <li>write off long-term assets</li> <li>compare business structures</li> <li>keep solid business records, and</li> <li>handle an IRS audit.</li> </ul> This completely updated edition covers changes in tax rates, deductions, and credits. Tax Savvy for Small Business is the up-to-date resource you need to maximize your deductions and boost your business's bottom line.

A Complete Tax Strategy Guide

Tax Savvy for Small Business

Build a Future-Ready Organization Where Every Employee Can Succeed
Succession planning, while often talked about, remains one of the least successfully implemented leadership practices in an organization’s toolkit. Too often, organizations rely on outdated methods like “successor spotting,” grooming, secret conversations behind closed doors, or focusing only on a select group of “high potentials.” These approaches create bias, limit opportunity, and fail to prepare organizations for the realities of today’s fast-changing workforce. Succession Planning Reimagined introduces developmental succession planning, a modern, inclusive strategy that empowers every employee to grow and contribute to future success.
Through research-based insights and practical tools, you’ll learn how to transform succession planning from a static, murky process into a dynamic, people-centered strategy. You’ll discover the “secret sauce” for success: engaging employees, connecting development to organizational goals, and supporting growth at every stage. Each chapter provides clear steps for:
<ul>
<li>Assessing future needs</li>
<li>Building top-level and next-level plans</li>
<li>Creating measurable progress through continuous refinement</li>
</ul>
Whether you’re an HR leader, OD consultant, L&amp;D professional, or talent strategist, this book equips you to build authentic leadership pipelines that foster equity, readiness, and resilience. By embracing a proactive, developmental approach, you’ll prepare your organization for what’s next while creating a culture in which every employee feels valued and prepared for the future.
If you’re ready to move beyond outdated models and design a succession strategy that works for today’s workforce, this guide will show you how to make it happen.

Building Future Readiness at All Levels

Succession Planning Reimagined

From Modern Marketer to Executive Leader

The first comprehensive history of commercial fishing and fishing settlements along Minnesota's North Shore shares new conclusions regarding the fishery from 1650 to the present day.North of Duluth, off of Highway 61, picturesque old fishing structures hint at the era when commercial fishing was the prime pursuit of families in a string of villages and towns that includes Knife River, Tofte, Hovland, and many more. A history of this industry--netting trout, herring, whitefish, and smelt for sale in local communities and beyond--begins with Indigenous fishers who traded and sold their catch to the fur companies, and includes later arrivals hailing from Nordic fishing traditions. Michael Risku offers a full picture of this way of life: the geography of the lakeshore that determined where boats could land, the types of fish that thrived in Lake Superior's waters, the earliest foot trails between Fond du Lac and Grand Portage, the steamboats that served settlements before construction of the road. Risku details assorted watercraft and nets and hooklines, describes the dangers of being out on the lake in all weather, and explores the challenges of getting fish to market. He also prods the fishery's collapse, exploring overfishing, other extractive industries (logging and mining), and invasive species. Drawing on oral histories, newspaper accounts, and years of research, Following the Fish highlights the heroism and determination behind the North Shore's rich, vibrant, and unique fishing culture.

A History of Commercial Fishing Along Minnesota's North Shore

Following the Fish

The Power of Mentorship

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