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Professional and Applied Computing (R0)

Michele Galli

Navigating the Product Galaxy

A Practical Handbook for Product Managers

&lt;p&gt;1: Introduction to Product Management.- 2: Strategy Development.- 3: Stakeholder Management.- 4: User Research &amp;amp; Product Metrics.- 5: Go-to-Market &amp;amp; Product Launch.- 6: Team Leadership, Collaboration, and Ethical Considerations.- 7: Current and Future Trends in Product Management.&lt;/p&gt;


This book is a comprehensive guide designed to equip engineers, data scientists, and AI practitioners with the principles, tools, and strategies needed to ensure reliability, performance, and accountability in Large Language Models (LLMs). 
The book begins by laying the groundwork with the foundations of observability, introducing LLMs, their significance in modern AI, and the critical role observability plays in maintaining robust systems. It then explores SRE principles, service level objectives, and incident response, while distinguishing the unique observability challenges that arise in AI and ML systems. Building on this foundation, the book dives into measuring performance, from defining SLOs tailored for LLMs to monitoring computational and token-level metrics. Readers gain practical insights into structured logging, debugging, and distributed tracing methods that provide visibility into complex LLM workflows. Scaling challenges are addressed through strategies for cross-model observability, autoscaling, latency reduction, and fault-tolerant infrastructure design. The book further explores chaos engineering, guiding readers through resilience testing in LLMs and the automation of chaos experiments in CI/CD pipelines. Finally, it highlights monitoring, retraining, and ethical considerations in AI observability, including governance, privacy, and accountability.

In conclusion, this book provides a holistic roadmap to building reliable, transparent, and future-ready LLM systems.

What you will learn:
How to design observability pipelines for LLMs, including token-level logging, prompt tracing, and 



latency analysis.
Techniques for applying chaos engineering principles to test LLM robustness under stress and



failure scenarios.
Methods for building SLOs, SLAs, and dashboards tailored to inference quality and model



reliability.
Strategies for monitoring hallucinations, drift, bias, and ethical failures in real-time.




Who this book is for:
This book is for AI infrastructure engineers, SREs, machine learning platform teams, and applied AI practitioners deploying or maintaining LLM-based applications.

This book is a comprehensive guide designed to equip engineers, data scientists, and AI practitioners with the principles, tools, and strategies needed to ensure reliability, performance, and accountability in Large Language Models (LLMs). The book begins by laying the groundwork with the foundations of observability, introducing LLMs, their significance in modern AI, and the critical role observability plays in maintaining robust systems. It then explores SRE principles, service level objectives, and incident response, while distinguishing the unique observability challenges that arise in AI and ML systems. Building on this foundation, the book dives into measuring performance, from defining SLOs tailored for LLMs to monitoring computational and token-level metrics. Readers gain practical insights into structured logging, debugging, and distributed tracing methods that provide visibility into complex LLM workflows. Scaling challenges are addressed through strategies for cross-model observability, autoscaling, latency reduction, and fault-tolerant infrastructure design. The book further explores chaos engineering, guiding readers through resilience testing in LLMs and the automation of chaos experiments in CI/CD pipelines. Finally, it highlights monitoring, retraining, and ethical considerations in AI observability, including governance, privacy, and accountability.In conclusion, this book provides a holistic roadmap to building reliable, transparent, and future-ready LLM systems.What you will learn:<ul><li>How to design observability pipelines for LLMs, including token-level logging, prompt tracing, and </li></ul>latency analysis.<ul><li>Techniques for applying chaos engineering principles to test LLM robustness under stress and</li></ul>failure scenarios.<ul><li>Methods for building SLOs, SLAs, and dashboards tailored to inference quality and model</li></ul>reliability.<ul><li>Strategies for monitoring hallucinations, drift, bias, and ethical failures in real-time.</li></ul>Who this book is for:This book is for AI infrastructure engineers, SREs, machine learning platform teams, and applied AI practitioners deploying or maintaining LLM-based applications.

Site Reliability and Chaos Engineering for AI at Scale

Observability for Large Language Models

Despite massive investments, sustainable business still isn't very profitable for most companies. Here's a fresh approach for resetting sustainability for customer value--and profitability.Store aisles packed with products labeled "environmentally friendly." Businesses scrambling to respond to stakeholder demands that they make their operations sustainable. Ads touting green credentials for all kinds of enterprises. For a long time now, this has been the market landscape we've lived in, with companies such as Unilever leading the way and creating pressure for others to follow suit.But the uncomfortable truth is that after years of investment in sustainable products and services, most companies still aren't seeing the payoff--not financially, not in value for customers, and not in real environmental and social impact. Why not?As IMD professors Goutam Challagalla and Frédéric Dalsace show in this eye-opening and practical book, the shortfall is due to a strategic misalignment and a misunderstanding of what actually drives customers' purchase decisions. The authors flip conventional sustainability strategy on its head: instead of companies asking "How can we make our offerings more sustainable?" they should be asking "How can we use sustainability as a catalyst to improve the performance of our products, make them more affordable, or both?" Viewed this way, sustainability is an intrinsic, value-generating element of an offering rather than a costly add-on.The authors call companies that understand this insight--John Deere, Michelin, Schneider Electric, Nespresso, Reckitt, and others--clean winners, or "Resonators." With wide-ranging and instructive stories, they show how Resonators use sustainability to increase customer value and generate robust profits.Offering practical frameworks, tools, and tactics, Clean Winners is your essential guide to reimagining your sustainability strategy.

Sustainability Strategy That Puts Customers First

Clean Winners

Two coffee shops, same block, same prices. One has a line out the door. The Guest Mindset shows you why - and how to become that business.

Price can be undercut. Product can be copied. What a bigger, better-funded competitor structurally cannot copy is the specific, felt experience of walking into your business and feeling like a genuine guest instead of a transaction. The Guest Mindset is a practical, no-budget-required playbook for building that experience deliberately, so it shows up in repeat visits, referrals, and reviews - not just good intentions.

Written for small business owners in any customer-facing industry, this book walks through every touchpoint a customer experiences with your business and shows you how to rebuild it around genuine hospitality, one concrete habit at a time.

What's inside:
- The "fresh eyes" method for finally seeing your own business the way a first-time customer does
- Why the first ninety seconds of any interaction shape everything that follows - and how to nail them
- The LAST framework for turning complaints into your most loyal customers
- How to design small, unexpected surprises that generate real word-of-mouth
- A practical guide to hospitality online: reviews, DMs, and digital first impressions
- A natural, non-pushy way to ask for referrals that customers actually follow through on
- A thirty-day rollout plan to put the whole system into practice starting this week

The Guest Mindset

Ready to learn programming with less effort and more fun? Then do it the lazy way! C++26 for Lazy Programmers uses humor and fun to make you actually willing to read and eager to do the projects as you master the popular and powerful C++ language.
Along the way it introduces features from the new C++26 standard including increased support for compile-time computation with constexpr and static_assert, as well as contracts, and covers ranges, views, move semantics, format strings, smart pointers, lambda functions and concepts (template parameter requirements), and provides brief introductions to coroutines and lazy evaluation.
With this unique method, you’ll stretch your abilities with a variety of projects, including your own C++ arcade game. You'll construct your own classes, templates, and abstract data types. After reading and using this book you’ll be ready to build real-world C++ applications and game projects on your own.
What You:&nbsp;
<ul>
<li>
<ul>
<li>Explore the brand-new C++26 standard</li>
<li>Program graphics and games with the SDL library, using SSDL, the "Simple SDL" wrapper library</li>
<li>Use the most common C++ compilers – Visual Studio in Windows; g++ with Ubuntu, Fedora, Manjaro or Debian Unix, or MSys2 – and their associated debuggers</li>
<li>Apply “anti-bugging” techniques for easy fixes to common problems</li>
<li>Incorporate best practices for becoming a productive programmer</li>
<li>Create your own big projects, including a C++-based arcade game</li>
Leverage STL functions and classes for easy and efficient programming
<li>Handle the Unicode (UTF-8) output</li>
<li>Understand the uses and limits of views for efficiently pipelining data</li>
<li>Learn core data types (strings, queues, vectors, linked lists) not by reading about them but by building them from scratch</li>
<li>Navigate the basics of C, the still powerful and popular ancestor of C++</li>
</ul>


</li></ul>

Ready to learn programming with less effort and more fun? Then do it the lazy way! C++26 for Lazy Programmers uses humor and fun to make you actually willing to read and eager to do the projects as you master the popular and powerful C++ language.Along the way it introduces features from the new C++26 standard including increased support for compile-time computation with constexpr and static_assert, as well as contracts, and covers ranges, views, move semantics, format strings, smart pointers, lambda functions and concepts (template parameter requirements), and provides brief introductions to coroutines and lazy evaluation.With this unique method, you’ll stretch your abilities with a variety of projects, including your own C++ arcade game. You'll construct your own classes, templates, and abstract data types. After reading and using this book you’ll be ready to build real-world C++ applications and game projects on your own.What You Will Learn:<ul><li>Explore the brand-new C++26 standard</li><li>Program graphics and games with the SDL library, using SSDL, the "Simple SDL" wrapper library</li><li>Use the most common C++ compilers – Visual Studio in Windows; g++ with Ubuntu, Fedora, Manjaro or Debian Unix, or MSys2 – and their associated debuggers</li><li>Apply “anti-bugging” techniques for easy fixes to common problems</li><li>Incorporate best practices for becoming a productive programmer</li><li>Create your own big projects, including a C++-based arcade game</li><li>Leverage STL functions and classes for easy and efficient programming</li><li>Handle the Unicode (UTF-8) output</li><li>Understand the uses and limits of views for efficiently pipelining data</li><li>Learn core data types (strings, queues, vectors, linked lists) not by reading about them but by building them from scratch</li><li>Navigate the basics of C, the still powerful and popular ancestor of C++</li></ul>Who This Book Is ForAll who are new to C++, either self-learners or students in college-level courses.&nbsp;

Quick, Easy, and Fun C++ for Beginners

C++26 for Lazy Programmers

Lecture Notes in Information Systems and Organisation

This book is the third volume of proceedings from the 19th International Conference on Wirtschaftsinformatik held in Würzburg, Germany, in 2024.
In the context of the global trend toward digitalization, it presents the results of innovative, high-quality research in the field of information systems and digital transformation. The book covers a broad range of topics, including digital responsibility, human–computer interaction, digital democracy and ethics in AI, each of which has and will continue to have significant impacts on companies, individuals and societies alike.

Proceedings of the 19th International Conference on Wirtschaftsinformatik, Würzburg, Germany, 2024 - Vol. 3

People, Society, and Ethical Challenges of Information Systems

This important new book explores how AI drives sustainable digital transformation, offering expert insights on strategy, innovation, governance, and value creation. With its integrated and sustainability-centered framework, the book creates a holistic perspective rarely addressed in existing AI and digital transformation literature. The focus is on how intelligent technologies are driving fundamental changes in the way organizations operate, compete, and create value. Its 13 chapters, from leading academics and industry specialists, offer a comprehensive and timely perspective on the sustainable impact of artificial intelligence on digital transformation. The information provided here goes beyond technological hype to explain how AI is reshaping responsible strategies, innovation processes, organizational structures, and managerial decision making. Through a combination of conceptual insights and applied perspectives, the chapters highlight practical approaches to implementing AI while addressing critical challenges such as governance, ethics, and workforce transformation. Readers gain a deeper understanding of how organizations can harness intelligent technologies to improve performance, build competitive advantage, and support sustainable growth. Designed for researchers, graduate students, executives, and policy professionals, this book serves both as a strategic resource and a scholarly reference. By bridging theory and practice, the text provides essential insights for those seeking to navigate complexity and lead effectively in an era of rapid technological change.

Artificial Intelligence-Driven Digital Transformation

Why Three Forces Beat a Thousand Touchpoints

Growth Through Experience

Casting new light on fitness trends, this book will immerse you into the fascinating world of technology tools that revolutionize the fitness and wellness industry.

‘When Fitness Goes Tech’ explores the opportunities and challenges of technology use in the fitness sector, which has already witnessed exponential growth. It explains modern fitness technologies, considers their implications for fitness entrepreneurs and enthusiasts, and offers tech examples for your best fitness experience. This guide brings the leading fitness mobile apps, connected gadgets and modern tech solutions to help you achieve your goals, whether to improve your business operations in the fitness sector or optimize your workout routine and enhance well-being.

‘When Fitness Goes Tech’ is intended for both professionals working in the fitness industry as well as for all fitness enthusiasts - technical background is not needed. Fitness professionals will learn how to keep pace with the evolving fitness technologies and gain valuable information on fitness tech solutions to help them automate and manage their day-to-day operations. Fitness enthusiasts will find out how to get the most out of the fitness tech tools for their needs and will enjoy discovering new workout apps and ways to stay active in any situation (remote or not). 

 

What You'll Learn

How technology improves the fitness industry and modern fitness habits

How to successfully run a fitness club or personal coaching with help of technology

How to get the most out of the fitness tech tools for your fitness journey

A thorough/detailed list of popular fitness technology solutions.




Who is This Book For

It is intended for both entrepreneurs and professionals working in the fitness industry, sports management or marketing as well as for all fitness practitioners and enthusiasts.

Navigating the World of Digital Fitness and Wearable Tracking Devices

When Fitness Goes Tech

Certification Study Companion Series

This book is the ultimate study companion for Red Hat's RHCSA certification, aligning with the release of Red Hat Enterprise Linux (RHEL) 10 in 2025.

As the foundational certification for Enterprise Linux administrators, the RHCSA exam validates essential system administration skills. This book is designed to sit along aside official documentation and study guides and covers all exam topics. Its primary objective is to help readers pass the practical exam by emphasizing real-world system administration tasks through a hands-on, task-based approach. Additionally, all examples and lab exercises will be accessible via GitHub for further practice.

The book is structured into twelve chapters, each addressing critical exam objectives, including system operations, networking, security, storage, and automation. Early chapters introduce fundamental Linux tools, shell scripting, and system management, while later sections cover advanced topics such as user and group administration, SELinux security, and container management. Each chapter contains practical exercises and review questions to reinforce learning. Key topics include configuring local and network storage, managing file permissions, scheduling tasks, securing SSH authentication, and deploying services within containers.

With a focus on practical skills, the book ensures readers gain hands-on experience with tasks such as system boot troubleshooting, process management, and configuring network firewalls. The annex provides answers to all review questions, offering a valuable self-assessment resource. Whether you are new to Linux administration or seeking certification to advance your career, this book serves as a comprehensive and structured study guide to mastering RHCSA 10.

What You'll Learn:

Master the process of RHEL installation, partitioning, and network configuration.

Study logical volume management (LVM), disk partitioning, and mounting file systems, ensuring you can handle storage challenges with confidence.

Learn Firewall configuration with firewalld, SELinux management, and basic security hardening techniques are crucial in today's threat landscape




This Book is for:

Individuals new to the field of Linux system administration.

IT Professionals Seeking to Enhance Linux Skills.

Developers and DevOps Engineers since a solid understanding of Linux system administration is crucial in modern development and DevOps environments.

This book is the ultimate study companion for Red Hat's RHCSA certification, aligning with the release of Red Hat Enterprise Linux (RHEL) 10 in 2025.As the foundational certification for Enterprise Linux administrators,&nbsp; the RHCSA exam validates essential system administration skills. This book is designed to sit along aside official documentation and study guides and covers all exam topics. Its primary objective is to help readers pass the practical exam by emphasizing real-world system administration tasks through a hands-on, task-based approach. Additionally, all examples and lab exercises will be accessible via GitHub for further practice.The book is structured into twelve chapters, each addressing critical exam objectives, including system operations, networking, security, storage, and automation. Early chapters introduce fundamental Linux tools, shell scripting, and system management, while later sections cover advanced topics such as user and group administration, SELinux security, and container management. Each chapter contains practical exercises and review questions to reinforce learning. Key topics include configuring local and network storage, managing file permissions, scheduling tasks, securing SSH authentication, and deploying services within containers.With a focus on practical skills, the book ensures readers gain hands-on experience with tasks such as system boot troubleshooting, process management, and configuring network firewalls. The annex provides answers to all review questions, offering a valuable self-assessment resource. Whether you are new to Linux administration or seeking certification to advance your career, this book serves as a comprehensive and structured study guide to mastering RHCSA 10.What You'll Learn:<ul><li>Master the process of RHEL installation, partitioning, and network configuration.</li><li>Study logical volume management (LVM), disk partitioning, and mounting file systems, ensuring you can handle storage challenges with confidence.</li><li>Learn&nbsp;Firewall configuration with firewalld, SELinux management, and basic security hardening techniques are crucial in today's threat landscape</li></ul>This Book is for:<ul><li>Individuals new to the field of Linux system administration.</li><li>IT Professionals Seeking to Enhance Linux Skills.</li><li>Developers and DevOps Engineers since a solid understanding of Linux system administration is crucial in modern development and DevOps environments.</li></ul>

Getting Ready for the EX200 Exam

Red Hat RHCSA 10 Study Companion

In Networked Business, Paul Grefen returns with the third edition of his tried and tested BOAT framework for advanced e-business, covering the spectrum from business models via organization structures and digital system architectures to information technology.Today's successful organizations are complex; they are part of dynamic business networks built on digital channels, going far beyond traditional e-commerce. This book provides invaluable insights of modern digitally enabled networked business, going much further than the usual analysis of traditional e-business texts. It is heavily expanded and updated with the latest developments of digitally connected business, including new topics like value-oriented business, business optimization loops, (generative) artificial intelligence, and technology hype cycles.This essential text provides a compact roadmap to networked business for engineering, information systems or business students as well as professionals in the field.

Charting Digitally Enabled Business Collaboration

Networked Business

<div>Learn how the world’s most memorable brands find the words that make them impossible to ignore. Visual identity has its canon. Logos, typefaces, color systems, and design principles have filled bookshelves for decades. But behind every successful brand is another system that shapes perception, builds trust, and creates emotional connection: language. In How Brands Find Their Voice, brand writer and Brand Impact Awards founder Nick Carson gives verbal identity the visual design-book treatment it has long deserved. With a foreword by John Simmons—the acclaimed writer who coined the term “verbal identity”—and built on unprecedented access to leading branding agencies and in-house creative teams, this richly illustrated volume reveals how brand language is developed, expressed, and sustained across every touchpoint. Through in-depth case studies spanning hospitality, technology, consumer goods, and nonprofits, from global institutions to challenger brands, Carson explores how language becomes part of a brand’s DNA. Readers meet the people who do the work and discover how verbal identity emerges from collaboration, research, and craft. Inside, you’ll discover: <ul><li>The evolution of brand voice from advertising copy to modern verbal identity</li><li>How leading agencies develop language systems alongside visual identity</li><li>The strategic thinking behind memorable brand voices</li><li>Different approaches to tone, personality, storytelling, and communication</li><li>How organizations embed verbal identity across teams and touchpoints</li><li>What separates effective brand guidelines from documents that are never used</li><li>The opportunities and challenges that AI presents for brand language</li></ul> Featuring brands such as Ben &amp; Jerry’s, Mailchimp, Virgin, Liquid Death, Innocent, Oatly, and many others—and world-renowned agencies including COLLINS, Wolff Olins, and JKR—the book demonstrates that successful verbal identity is not about clever taglines or isolated campaigns. It’s about creating a coherent language system that shapes every interaction people have with a brand. Filled with photography, packaging, digital experiences, environmental graphics, annotated guidelines, and expert commentary,&nbsp;How Brands Find Their Voice presents language in context, where words and visuals work together to create meaning. For brand strategists, designers, copywriters, marketers, students, and business leaders, this book offers both inspiration and practical insight into one of branding’s most important—and least understood—disciplines.</div>

Why Brands Should Watch Their Language

How Brands Find Their Voice

What does it take to turn frustrated customers into loyal advocates? Every startup wants loyal customers-but few know how to build a customer experience that consistently creates them. In Customer Success in Action, you'll follow the story of Zenith Software, a fast-growing startup struggling with churn, confusion, and missed opportunities. As the team embraces a practical Customer Success Framework, they begin to transform the way they onboard, support, engage, and retain their customers. This quick-read business fable brings Customer Success to life through a compelling story packed with real-world lessons. In a short amount of time, you'll learn how clarity, alignment, proactive engagement, and a customer-first culture can help turn struggling accounts into loyal advocates. Whether you're a founder, executive, Customer Success leader, or part of a growing team, this book will give you a simple, practical lens for building stronger relationships, reducing churn, and creating customers who stay, grow, and champion your business.

A Startup's Transformation

Customer Success In Action

Navigating the Product Galaxy

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