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Wilson M: The Shopping Cart Test

The Shopping Cart Test

How Small Behaviors Reveal Trust, Ethics, and Reliability in Business

Mastering Emotions and Expectations to Cultivate Leadership Opportunities

Overcoming Frustration and Upset at Work

A provocative guide to rethinking connection and trust across generations in a digital-first world. In&nbsp;Work for What's Next: Why Workplace Culture is Failing and How the Next Generation Can Fix It, researcher and entrepreneur Amanda Schneider, delivers a modern and accessible framework for building trust across generational, geographic, and digital divides. Schneider exposes how outdated, unwritten norms are holding us back - and what to do instead. The book reveals how to build authentic connections in an always "on" world by moving beyond generational stereotypes to uncover real patterns and prototype better solutions. Work for What's Next&nbsp;offers a research-driven roadmap for the future-empathetic, practical, and designed for a world that never stops changing. Inside the book: <ul> <li>Research-backed insights into the hidden generational patterns that are shaping how we connect, collaborate, and lead today- and will define the workplace of tomorrow</li> <li>Practical frameworks for building trust and authentic connection across generations, geographies and new ways of working &nbsp;- &nbsp;in any industry</li> <li>Real-world examples and future-focused guidance to help you anticipate what's coming next-and prepare for it</li> </ul> Perfect for managers, executives, entrepreneurs, HR professionals, sellers and team leaders, Work for What's Next&nbsp;offers insights inspired by Gen Z - but designed to help all of us get the most from every member of today's workforce.

Why Workplace Culture is Failing and How the Next Generation Can Fix It

Work for What's Next

From one of our most visionary leadership coaches comes a bold new framework for successfully navigating complicated interactions at work, at home, and in all our relationships—featuring a foreword by Brené Brown. “Drawing on her years of coaching experience, Bethea names what is often left unspoken in our workplaces: the dynamics of power, identity, and accountability that shape our relationships.”—Prentis Hemphill, bestselling author of What It Takes to Heal We’ve all had them—awkward interactions at work that could have gone differently, misunderstandings at home that led to avoidable blowups. But what if those uncomfortable moments could become opportunities for personal transformation? Renowned leadership coach Aiko Bethea gives us an innovative and road-tested framework for learning to show up in any situation authentically and not as the people-pleasing or conflict-avoidant versions of ourselves that have become second nature to so many of us. The framework lays out how to successfully navigate moments of conflict: first we must be anchored in our values and purpose, then our actions and principles must be aligned, and finally we must be accountable for our impact. With these three steps, we can remake ourselves and our connections with others, fostering constructive dialogue and creating opportunities for growth. Throughout the book, Bethea draws on decades of real-life experience to show us the many forms that these scenarios can take, offering practical advice to help us lead from our most genuine selves and deepen relationships in every part of our lives. In doing so, she shows us how to transcend the bullshit we constantly encounter and meet each new day grounded in truth, connected to our values, and in control of not just what we do but who we become.

A Framework for Transcending Bullsh*t and Transforming Our Lives and Work

Anchored, Aligned, Accountable

Fusing High Tech with Human Touch for Organizational Success

The Pulse of Progress

Door Frame Playbook turns a universal childhood moment, marking growth on a family door frame, into a practical framework for leadership, culture, and outcomes that last. It is not theory or trend. It is a language of alignment that anyone can use every day. What begins as a pencil line on a household frame expands into a lifelong lesson about trust, alignment, and relevance.Drawing on more than forty years in hospitality and leadership, Intentional Hospitality Personality, Harvey Stern, brings to life twenty-one concepts organized in a 7-7-7 framework, each representing the balance and rhythm of the Door Frame itself. The left side reflects growth and clarity of purpose. The top beam represents stakeholders, where alignment and collaboration take shape. The right side holds outcomes, where relevance and results endure. Together they form a model that strengthens professionals, teams, and organizations.Door Frame Playbook provides tools that build alignment in every environment, from onboarding and communication to trust, adversity, and personal readiness. Readers will discover memorable ideas, including Cultural Permission (the unwritten speed limit that shapes culture), The Three Lanes (how departments operate at different speeds and intensities), and Super Power (how everyone brings their defining strength to the work they do). Each chapter connects insight to action, offering a language readers can apply immediately to guide growth and sustain culture.By the final chapter, readers will not only understand the structure of the Door Frame but also begin to see Door Frames everywhere, in teams, in projects, and in themselves. The result is leadership that lasts, grounded in clarity, strengthened by collaboration, and defined by enduring outcomes.

Aligning You, Stakeholders, and Outcomes

Door Frame Playbook

In today's high-stakes manufacturing environments, leaders don't need another abstract overview of artificial intelligence or a rehash of Lean fundamentals-they need a hands-on guide that shows exactly how AI can be embedded within the DMAIC framework to drive measurable results. This book delivers just that: a concrete, practitioner-first playbook that integrates AI directly into each phase of DMAIC -- Define, Measure, Analyze, Improve, Control -- rather than treating it as a separate initiative. Drawing on real-world applications from pharmaceuticals, medtech, electronics, and supply chain operations, it offers case-rich insights tailored to the complexity of regulated industries. Readers will find ready-to-use templates, checklists, and governance models designed for immediate implementation. With a balance of academic rigor and executive relevance, this resource is ideal for graduate programs, operational leaders, and innovation teams alike. Whether you're optimizing compliance-heavy workflows or scaling digital transformation, this book equips you to harness AI within a proven Lean Six Sigma structure -- ensuring your solutions are not only innovative, but auditable, scalable, and impactful.

Transforming Smart Manufacturing for the Next Decade

AI-Powered Lean Six Sigma

The Corporate Chess

The next evolution of DEI is here. Discover how to shape a workplace that puts everyone ahead through the groundbreaking FAIR framework. Over 80 percent of Americans agree that the goals of diversity, equity, and inclusion (DEI) are important in workplaces and society. Yet, research shows that a mere 20 percent feel they’ve directly benefited from workplace DEI programs. As traditional DEI efforts in the workplace face disengagement, backlash, and stagnation, it’s time to reimagine this work. Drawing on historical case studies, deep research, and a decade of the author’s consulting experience with organizations of all sizes, this book reveals the four tenets that will shape the next evolution of workplace DEI: <ul><li>Outcomes over Intentions: Don’t chase trends. Do what it takes to measurably achieve greater fairness, access, inclusion, and representation for all.</li><li>Systems over Self-Help: Don’t fixate on individual biases. Solve the root causes of discrimination by shaping workplace norms, culture, processes, and practices.</li><li>Coalitions over Cliques: Don’t just preach to the choir. Build bridges and movements that engage everyone as part of the solution. &nbsp;</li><li>Win-Win over Zero-Sum: Don’t give in to “us versus them.” Create and relentlessly communicate a vision for a better status quo for everyone.</li></ul> The FAIR framework offers an alternative to both the performative practices of traditional DEI programs and the false promises of anti-DEI antagonists. With clarity, urgency, and no-nonsense practicality, Fixing Fairness charts a new path forward for those committed to creating better outcomes for all.

4 Tenets to Transform Diversity Backlash into Progress for All

Fixing Fairness

Many organizations around the world attempt to emulate the Toyota Production System (TPS) by adopting its techniques to boost performance, yet the results are often short¿lived. They frequently fail to cultivate the organizational culture required for employees to sustain and build upon Toyota's success. Compounding this challenge is the absence of a comprehensive interpretation of how Taiichi Ohno shaped Toyota's leadership culture from the very beginning - until now.Understanding these missing elements of the Toyota Production System is essential to fully grasp The Ohno Method®. At its core is the recognition that developing people's untapped potential and skills is a strategic advantage. This book provides that insight and illuminates crucial, long¿overlooked aspects of TPS.What many do not realize is that when Taiichi Ohno resigned from Toyota in 1979, he told his trusted disciple, "The Toyota Production System is still incomplete. It must evolve from now on to be perfected." He then dedicated the next decade of his life to advancing his vision of Just¿In¿Time through unique applications of the "Respect for People" principle.The authors are uniquely positioned to tell this story. For more than 30 years, they have followed in Ohno's footsteps in Japan and contributed to the development of The Ohno Method® beyond TPS and Toyota, guided and endorsed by Ohno's protégé and their mentor, Hitoshi Yamada. They have successfully applied The Ohno Method® across diverse industries worldwide, adapting it to the needs of modern organizations while staying true to Ohno's original vision.

The Complete Guide to Organizational Transformation

The Ohno Method ®

Evidence-based strategies for leading organizational change through workplace cynicism and skepticism In This Place Will Never Change: How Cynics Derail Progress (and How to Get Back on Track), Bud Caddell, founder and CEO of transformation consultancy NOBL, delivers a data-driven playbook for leaders facing organizational skepticism. Drawing from over 120 client engagements across five continents, Caddell rejects traditional change management in favor of tactical, evidence-based strategies leaders can implement immediately. NOBL's proprietary research, including a survey of 1,000 managers and employees plus analysis of over 700,000 Glassdoor reviews, reveals that workplace cynicism is dramatically overstated: only 16% of employees are highly cynical, though workers perceive 50%. The research identifies that distrusting leadership accounts for 82% of cynicism, placing the power to shift organizational dynamics squarely with leaders. Readers will also discover: <ul> <li>Counterintuitive research findings that reframe how leaders understand and respond to workplace cynicism and resistance to change </li> </ul> <ul> <li>Tactical approaches for generating small, visible wins that contradict the narrative that nothing ever changes within organizations </li> </ul> <ul> <li>Unvarnished case studies featuring false starts, political minefields, and hard-won victories from real transformation engagements </li> </ul> <ul> <li>Lessons drawn from engagements with organizations including Starbucks, Nike, Google DeepMind, Airbnb, and Johnson and Johnson </li> </ul> <ul> <li>Practical frameworks for building momentum that outlasts inevitable resurgences of doubt and restores faith in organizational possibility </li> </ul> Ideal for executives, change leaders, and HR professionals navigating transformation in an era of institutional distrust, This Place Will Never Change provides a realistic, research-backed alternative to motivational slogans, equipping leaders with proof-driven strategies that generate results even amid deep-seated organizational skepticism.

Inside the Defection of Working America

This Place Will Never Change

The Overspray Effect: The Unseen Impact of How You Lead
Every leader leaves something behind. Most never see it. The sigh before you answer. The rushed directive. The frustration you thought you were hiding. Your team feels all of it, and it shapes how they think, speak up, and perform long after you've left the room.

James Bathurst calls it Overspray: the unintended emotional impact of leadership. Like paint from a spray can, it never stays where you aim it. It lands on everyone nearby, and it always leaves a mark.

Drawing on more than thirty years of leadership, including a 20-year Navy career and an additional 20 years in the private sector. James Bathurst shows how a leader's Overspray becomes a team's culture, one interaction at a time. You'll learn:
How emotion moves through a team, and why your intentions don't control how it lands
The Overspray Cycle(TM), a clear map of how your moods become your team's reality
How to spot your blind spots, regulate under pressure, and repair tension before it hardens into culture
Practical tools at the end of every chapter you can put to work immediately
25 visual models that make each concept easy to grasp and share with your team



Whether you lead a department, a company, a clinic, or a team of three, this book will change how you see the mark you leave behind.

The Overspray Effect

This book was written for new, existing, and aspiring plant managers as a practical guideline for understanding what it means to run a manufacturing operation. It clarifies the plant manager's role as the central coordinator of people, processes, equipment, and resources, helping readers grasp how these elements interact to create a safe, efficient, and profitable environment. For someone stepping into the role for the first time, this foundation reduces uncertainty and builds confidence by translating complex responsibilities into clear, manageable concepts.Beyond the basics, the book guides readers through the daily realities of plant leadership. It explains how to manage production flow, maintain equipment reliability, uphold quality standards, and ensure workplace safety, all while balancing cost, deadlines, and customer expectations. Existing plant managers benefit from structured frameworks and best practices that help them refine their approach, identify inefficiencies, and strengthen operational discipline. The goal is to elevate performance, not just maintain it.For aspiring plant managers, the book acts as a career development tool. It highlights the skills, behaviors, and leadership qualities that distinguish effective managers, such as communication, decision-making, problem-solving, and the ability to motivate diverse teams. By illustrating real-world scenarios and common challenges, it prepares future leaders for the pressures and responsibilities they will eventually face, giving them a head start on building the mindset required for success.Finally, the book ties all these elements together by emphasizing continuous improvement and strategic thinking. Manufacturing plants operate in a world of constant change, new technologies, shifting customer demands, and evolving workforce expectations. The book encourages readers to adopt a forward-looking perspective, showing how strong plant managers not only solve today's problems but also anticipate tomorrow's opportunities. In doing so, it becomes a long-term companion for anyone committed to running a plant that is resilient, competitive, and ready for the future.

Achieving Operational Excellence in Plant Management

The Factory Mindset

The Shopping Cart Test

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