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Wilson M: The Shopping Cart Test

The Shopping Cart Test

How Small Behaviors Reveal Trust, Ethics, and Reliability in Business

The Overspray Effect: The Unseen Impact of How You Lead
Every leader leaves something behind. Most never see it. The sigh before you answer. The rushed directive. The frustration you thought you were hiding. Your team feels all of it, and it shapes how they think, speak up, and perform long after you've left the room.

James Bathurst calls it Overspray: the unintended emotional impact of leadership. Like paint from a spray can, it never stays where you aim it. It lands on everyone nearby, and it always leaves a mark.

Drawing on more than thirty years of leadership, including a 20-year Navy career and an additional 20 years in the private sector. James Bathurst shows how a leader's Overspray becomes a team's culture, one interaction at a time. You'll learn:
How emotion moves through a team, and why your intentions don't control how it lands
The Overspray Cycle(TM), a clear map of how your moods become your team's reality
How to spot your blind spots, regulate under pressure, and repair tension before it hardens into culture
Practical tools at the end of every chapter you can put to work immediately
25 visual models that make each concept easy to grasp and share with your team



Whether you lead a department, a company, a clinic, or a team of three, this book will change how you see the mark you leave behind.

The Overspray Effect

Evidence-based strategies for leading organizational change through workplace cynicism and skepticism In This Place Will Never Change: How Cynics Derail Progress (and How to Get Back on Track), Bud Caddell, founder and CEO of transformation consultancy NOBL, delivers a data-driven playbook for leaders facing organizational skepticism. Drawing from over 120 client engagements across five continents, Caddell rejects traditional change management in favor of tactical, evidence-based strategies leaders can implement immediately. NOBL's proprietary research, including a survey of 1,000 managers and employees plus analysis of over 700,000 Glassdoor reviews, reveals that workplace cynicism is dramatically overstated: only 16% of employees are highly cynical, though workers perceive 50%. The research identifies that distrusting leadership accounts for 82% of cynicism, placing the power to shift organizational dynamics squarely with leaders. Readers will also discover: <ul> <li>Counterintuitive research findings that reframe how leaders understand and respond to workplace cynicism and resistance to change </li> </ul> <ul> <li>Tactical approaches for generating small, visible wins that contradict the narrative that nothing ever changes within organizations </li> </ul> <ul> <li>Unvarnished case studies featuring false starts, political minefields, and hard-won victories from real transformation engagements </li> </ul> <ul> <li>Lessons drawn from engagements with organizations including Starbucks, Nike, Google DeepMind, Airbnb, and Johnson and Johnson </li> </ul> <ul> <li>Practical frameworks for building momentum that outlasts inevitable resurgences of doubt and restores faith in organizational possibility </li> </ul> Ideal for executives, change leaders, and HR professionals navigating transformation in an era of institutional distrust, This Place Will Never Change provides a realistic, research-backed alternative to motivational slogans, equipping leaders with proof-driven strategies that generate results even amid deep-seated organizational skepticism.

Inside the Defection of Working America

This Place Will Never Change

This powerful guide draws on strategies from Black resistance movements and merges historical wisdom with modern technology to combat the DEI backlash and build sustainable workplace equity in today’s hostile climate. As the unprecedented backlash against diversity, equity, and inclusion intensifies—with corporations dismantling initiatives, lawmakers passing anti-DEI legislation, and post–George Floyd promises abandoned—this tactical handbook arms advocates with revolutionary resistance strategies drawn from Black historical movements. Dr. Janice Gassam Asare transforms centuries of Black resistance wisdom—from Underground Railroad networks to civil rights organizing tactics—into modern resistance plans, wielding ethical AI as a force multiplier to create sustainable change that outlasts corporate whims and political cycles. Each chapter grounds modern workplace tactics in revolutionary approaches of more than twenty prominent Black historical figures, including the following: <ul><li>Ida B. Wells—Documentation techniques for workplace injustice inspired by her work</li><li>Ella Baker and Fred Hampton—Coalition-building methods from the American civil rights movement</li><li>Toni Morrison and Angela Davis—Narrative control strategies drawn from their celebrated writing</li></ul> Whether you’re a DEI practitioner navigating corporate pushback, an employee experiencing equity rollbacks, or a leader committed to sustainable inclusion, this handbook provides battle-tested strategies for preserving workplace equity—even in hostile environments. This isn’t just about surviving the backlash. It’s about reimagining workplaces where everyone thrives.

This powerful guide draws on strategies from Black resistance movements and merges historical wisdom with modern technology to combat the DEI backlash and build sustainable workplace equity in today’s hostile climate. As the unprecedented backlash against diversity, equity, and inclusion intensifies—with corporations dismantling initiatives, lawmakers passing anti-DEI legislation, and post–George Floyd promises abandoned—this tactical handbook arms advocates with revolutionary resistance strategies drawn from Black historical movements. Dr. Janice Gassam Asare transforms centuries of Black resistance wisdom—from Underground Railroad networks to civil rights organizing tactics—into modern resistance plans, wielding ethical AI as a force multiplier to create sustainable change that outlasts corporate whims and political cycles. Each chapter grounds modern workplace tactics in revolutionary approaches of more than twenty prominent Black historical figures, including the following: <ul><li>Ida B. Wells—Documentation techniques for workplace injustice inspired by her work</li><li>Ella Baker and Fred Hampton—Coalition-building methods from the American civil rights movement</li><li>Toni Morrison and Angela Davis—Narrative control strategies drawn from their celebrated writing</li></ul> Whether you’re a DEI practitioner navigating corporate pushback, an employee experiencing equity rollbacks, or a leader committed to sustainable inclusion, this handbook provides battle-tested strategies for preserving workplace equity—even in hostile environments. This isn’t just about surviving the backlash. It’s about reimagining workplaces where everyone thrives.

How to Reclaim Workplace Equity and Justice

Rise and Resist

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

Build stronger teams, earn lasting trust, and become the kind of leader people want to follow. Perfect for managers, executives, business owners, and aspiring leaders.

Human-centered leadership isn't about checking a box. It's about who you become while building others up. The most powerful leadership lessons rarely come from theories or frameworks-they emerge in real moments with real people. With a focus on presence, communication, and genuine connection, Leading Like a Human shows that great leadership isn't just about results-it's about how you show up when it matters most. Drawing on more than 30 years of experience building and transforming teams, Rob Swannie shares practical leadership insights to help you:

¿ Build trust that lasts
¿ Create accountability without fear
¿ Choose presence over process
¿ Foster growth through human connection

Leading Like a Human will help you lead with greater emotional intelligence, authenticity, and confidence. You don't need to be perfect-you simply need the courage to show up with curiosity, care, and the willingness to grow into the leader others trust.

Building High-Functioning Teams by Putting People First

Leading Like a Human

From one of our most visionary leadership coaches comes a bold new framework for successfully navigating complicated interactions at work, at home, and in all our relationships—featuring a foreword by Brené Brown. “Drawing on her years of coaching experience, Bethea names what is often left unspoken in our workplaces: the dynamics of power, identity, and accountability that shape our relationships.”—Prentis Hemphill, bestselling author of What It Takes to Heal We’ve all had them—awkward interactions at work that could have gone differently, misunderstandings at home that led to avoidable blowups. But what if those uncomfortable moments could become opportunities for personal transformation? Renowned leadership coach Aiko Bethea gives us an innovative and road-tested framework for learning to show up in any situation authentically and not as the people-pleasing or conflict-avoidant versions of ourselves that have become second nature to so many of us. The framework lays out how to successfully navigate moments of conflict: first we must be anchored in our values and purpose, then our actions and principles must be aligned, and finally we must be accountable for our impact. With these three steps, we can remake ourselves and our connections with others, fostering constructive dialogue and creating opportunities for growth. Throughout the book, Bethea draws on decades of real-life experience to show us the many forms that these scenarios can take, offering practical advice to help us lead from our most genuine selves and deepen relationships in every part of our lives. In doing so, she shows us how to transcend the bullshit we constantly encounter and meet each new day grounded in truth, connected to our values, and in control of not just what we do but who we become.

From one of our most visionary leadership coaches comes a bold new framework for successfully navigating complicated interactions at work, at home, and in all our relationships—featuring a foreword by Brené Brown. “Drawing on her years of coaching experience, Bethea names what is often left unspoken in our workplaces: the dynamics of power, identity, and accountability that shape our relationships.”—Prentis Hemphill, bestselling author of What It Takes to Heal We’ve all had them—awkward interactions at work that could have gone differently, misunderstandings at home that led to avoidable blowups. But what if those uncomfortable moments could become opportunities for personal transformation? Renowned leadership coach Aiko Bethea gives us an innovative and road-tested framework for learning to show up in any situation authentically and not as the people-pleasing or conflict-avoidant versions of ourselves that have become second nature to so many of us. The framework lays out how to successfully navigate moments of conflict: first we must be anchored in our values and purpose, then our actions and principles must be aligned, and finally we must be accountable for our impact. With these three steps, we can remake ourselves and our connections with others, fostering constructive dialogue and creating opportunities for growth. Throughout the book, Bethea draws on decades of real-life experience to show us the many forms that these scenarios can take, offering practical advice to help us lead from our most genuine selves and deepen relationships in every part of our lives. In doing so, she shows us how to transcend the bullshit we constantly encounter and meet each new day grounded in truth, connected to our values, and in control of not just what we do but who we become.

A Framework for Transcending Bullsh*t and Transforming Our Lives and Work

Anchored, Aligned, Accountable

From New York Times bestselling author and pioneer of the strengths movement comes a bold new blueprint for leading with the most powerful force in business--love.Think about the last time you said, "I love that." Maybe it was about a product that exceeded expectations, a service experience that built instant loyalty, or a moment when your work brought out the best in you. That reaction isn't just emotional--it's electric. In the organization, it fuels engagement, strengthens performance, and drives lasting success. Yet most leaders don't even acknowledge it, let alone measure or make use of it.In Design Love In, leading researcher on human performance and bestselling author Marcus Buckingham reveals how love--the deep connection that makes people feel seen, valued, and inspired--isn't just a soft feeling. It's a measurable driver of performance and growth. He shows how leaders, as experience-makers, can intentionally "design love in" to everything we do: our interactions with team members, our company policies and practices, the products and services and experiences we create for those we lead and serve. When we do this, we not only unlock deeper commitment, higher engagement, stronger customer loyalty, and lasting business results, we strengthen the human connection between us and create a better world.Featuring vivid stories of global brands, current research, and personal experiences, Buckingham illustrates that tapping into this force is not simply about being more "warm and fuzzy"--it's a concrete strategy of utilizing loving experiences to drive behaviors to drive outcomes, and the book provides step-by-step advice on how to "design love in" to all your actions as a leader.Love--it's the most powerful force in business. This book shows how you as a leader can unleash it.

How to Unleash the Most Powerful Force in Business

Design Love In

A heartfelt personal journey that unlocks the power of evidence-based wellbeing at work In The Wellbeing-Centered Workplace, Chris Cummings shares a powerful personal and professional journey following his partner's mental health challenges that motivated him to quit his corporate career and start Wellbeing at Work, a global purpose-led business empowering organizations to prioritize employee wellbeing through community engagement, meaningful connections, and expert knowledge sharing. This book offers an honest account of how prioritizing wellbeing-both personal and organizational-became the cornerstone of sustainable growth, stronger leadership, and elevated team performance. Through real-world experiences, strategic insights, and lessons learned, the author reveals how wellbeing is not a soft skill but a strategic advantage that drives innovation, resilience, and results. Readers will also find 10 practical steps that organizations can take forward to create thriving workplaces, with each step supported by case studies from senior business leaders who have found standout success in a particular area. A must-read for leaders, entrepreneurs, and change-makers looking to build purpose-driven organizations where people and profits thrive together. In this book, readers will find discussion on: <ul> <li>The huge benefits of flexibility in courting the global talent pool and how we can engage with wider communities</li> <li>The unique desires of Millennials and Gen Z and the growing number of people taking career breaks or shifting to new careers in their fifties</li> <li>How to ensure the human aspect in the workplace while complementing the rapidly developing technological landscape</li> </ul> The Wellbeing-Centered Workplace&nbsp;is a practical, thought-provoking read for business leaders and managers to understand and adapt to the new world of work across every level of their organizations.

10 Strategies Fuelling Business Growth & Performance

The Wellbeing Centered Workplace

Confessions of an HR Insider: What Employees Are Never Told About the
WorkplaceWhat if everything you believed about the workplace was only half the story?
Every year, millions of employees work hard, pursue promotions, wait for salary hikes, complete engagement surveys, and wonder why certain organizational decisions are made. Yet most people only see the outcomes-very few understand the conversations, trade-offs, constraints, and business realities happening behind closed doors.
Confessions of an HR Insider takes readers inside the corporate world to uncover the realities behind performance ratings, career growth, manager influence, compensation decisions, employee engagement, retention strategies, and workplace success. Through practical examples, real-world scenarios, and insider perspectives, this book bridges the gap between employee expectations and organizational decision-making.
Whether you are an employee seeking growth, a manager leading teams, an HR professional shaping culture, or a leader navigating organizational challenges, this book offers valuable insights into how workplaces actually function-and how professionals can thrive within them.
Understand the system. Build your influence. Accelerate your growth.

Confessions of an HR Insider

This book was written for new, existing, and aspiring plant managers as a practical guideline for understanding what it means to run a manufacturing operation. It clarifies the plant manager's role as the central coordinator of people, processes, equipment, and resources, helping readers grasp how these elements interact to create a safe, efficient, and profitable environment. For someone stepping into the role for the first time, this foundation reduces uncertainty and builds confidence by translating complex responsibilities into clear, manageable concepts.Beyond the basics, the book guides readers through the daily realities of plant leadership. It explains how to manage production flow, maintain equipment reliability, uphold quality standards, and ensure workplace safety, all while balancing cost, deadlines, and customer expectations. Existing plant managers benefit from structured frameworks and best practices that help them refine their approach, identify inefficiencies, and strengthen operational discipline. The goal is to elevate performance, not just maintain it.For aspiring plant managers, the book acts as a career development tool. It highlights the skills, behaviors, and leadership qualities that distinguish effective managers, such as communication, decision-making, problem-solving, and the ability to motivate diverse teams. By illustrating real-world scenarios and common challenges, it prepares future leaders for the pressures and responsibilities they will eventually face, giving them a head start on building the mindset required for success.Finally, the book ties all these elements together by emphasizing continuous improvement and strategic thinking. Manufacturing plants operate in a world of constant change, new technologies, shifting customer demands, and evolving workforce expectations. The book encourages readers to adopt a forward-looking perspective, showing how strong plant managers not only solve today's problems but also anticipate tomorrow's opportunities. In doing so, it becomes a long-term companion for anyone committed to running a plant that is resilient, competitive, and ready for the future.

Achieving Operational Excellence in Plant Management

The Factory Mindset

Fusing High Tech with Human Touch for Organizational Success

The Pulse of Progress

Why do some organizations stay aligned as they grow while others descend into confusion, bureaucracy, competing priorities, and inconsistent execution?Because culture is not what companies say they value. It is the operating environment people are expected to work within - and most organizations never design it intentionally. As organizations grow, culture becomes increasingly difficult to sustain through mission statements, good intentions, and informal leadership practices alone. In Inside the Square, Matthew Person challenges conventional thinking by reframing culture as an operating condition that requires mutual fit between employee and organization. He introduces the Square Management System, a practical framework built on four interconnected dimensions - Identity, Instruction, Intercommunication, and Information Feedback - each containing specific elements that leaders can leverage to define the operating environment employees experience every day.At the center of the framework is a simple idea: high-performing cultures emerge when employee autonomy is balanced with clearly defined operating constraints, creating what Matthew Person calls Constrained Independence. When employees not only understand, but agree with what the company stands for, how decisions are made, how communication flows, and where boundaries exist, trust increases, execution becomes more consistent, and organizations move faster. Through a diagnostic assessment, implementation tools, and insights from real-world examples, leaders learn how to use the Square Management System to create the conditions for mutual fit and build organizations where both the company and its employees can succeed together.Written for CEOs, founders, executives, and managers, Inside the Square provides a blueprint for building high-trust, high-performance organizations that consistently execute, adapt, and grow.

How Leaders Operationalize Autonomy at Scale

Inside the Square

The Shopping Cart Test

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