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Wilson M: The Shopping Cart Test

The Shopping Cart Test

How Small Behaviors Reveal Trust, Ethics, and Reliability in Business

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

Door Frame Playbook turns a universal childhood moment, marking growth on a family door frame, into a practical framework for leadership, culture, and outcomes that last. It is not theory or trend. It is a language of alignment that anyone can use every day. What begins as a pencil line on a household frame expands into a lifelong lesson about trust, alignment, and relevance.Drawing on more than forty years in hospitality and leadership, Intentional Hospitality Personality, Harvey Stern, brings to life twenty-one concepts organized in a 7-7-7 framework, each representing the balance and rhythm of the Door Frame itself. The left side reflects growth and clarity of purpose. The top beam represents stakeholders, where alignment and collaboration take shape. The right side holds outcomes, where relevance and results endure. Together they form a model that strengthens professionals, teams, and organizations.Door Frame Playbook provides tools that build alignment in every environment, from onboarding and communication to trust, adversity, and personal readiness. Readers will discover memorable ideas, including Cultural Permission (the unwritten speed limit that shapes culture), The Three Lanes (how departments operate at different speeds and intensities), and Super Power (how everyone brings their defining strength to the work they do). Each chapter connects insight to action, offering a language readers can apply immediately to guide growth and sustain culture.By the final chapter, readers will not only understand the structure of the Door Frame but also begin to see Door Frames everywhere, in teams, in projects, and in themselves. The result is leadership that lasts, grounded in clarity, strengthened by collaboration, and defined by enduring outcomes.

Aligning You, Stakeholders, and Outcomes

Door Frame Playbook

How outdated work norms undermine careers, caregiving, and gender equity--and how leaders can fix the system.The workplace is broken--and it's holding everyone back. Women still struggle to grow in their careers, while men who endeavor to do their part at home are often stigmatized. This disconnect means that even when men take part in flexible work arrangements or contribute to caregiving, women end up picking up the slack and missing out on professional opportunities.If companies want to reach their full potential and achieve true fairness at work, the workplace must change--and it starts at the top. In Fair Share, gender-in-the-workplace experts W. Brad Johnson and David G. Smith offer a blueprint for how leaders can break down systemic barriers across the organization so that men can do more outside of paid work and women can take their rightful place in the ranks of corporate leadership. They suggest focusing on three key areas: <ul><li>Rethinking company culture and the structure of work</li><li>Going all-in on caregiving options and employee benefits</li><li>Making gender fairness routine through process and policies</li></ul>Filled with examples and insights from both men and women, Fair Share offers a look at what companies can become when leaders finally break down the obstacles holding everyone back. By working together, men and women can create a better workplace, one where every individual can achieve what they want--both at work and at home.

How Men and Women Can Create a More Equitable Workplace Together

Fair Share

This manager’s guide shows how to recognize and eliminate the leadership behaviors that kill morale, crush productivity, and drive top talent away. The workplace is broken—and managers are the problem. Through coaching hundreds of frustrated employees, Tanya Uyigue has identified the toxic management patterns driving people to quit. Employees are exhausted by leaders who micromanage their every move, disappear for months without check-ins, or create environments where speaking up feels dangerous. The truth is, your team isn’t telling you what’s actually wrong because they’re afraid of being retaliated against, dismissed, or labeled as “difficult.” But their silence is costing you talent, productivity, and profitability. What Your Team Won’t Tell You exposes the seven destructive manager archetypes that poison workplace culture, and each chapter provides specific, actionable strategies to transform these toxic patterns into leadership strengths. When you create an environment where employees feel heard, valued, and empowered, retention soars, productivity increases, and engagement becomes authentic—not forced.

This manager’s guide shows how to recognize and eliminate the leadership behaviors that kill morale, crush productivity, and drive top talent away. The workplace is broken—and managers are the problem. Through coaching hundreds of frustrated employees, Tanya Uyigue has identified the toxic management patterns driving people to quit. Employees are exhausted by leaders who micromanage their every move, disappear for months without check-ins, or create environments where speaking up feels dangerous. The truth is, your team isn’t telling you what’s actually wrong because they’re afraid of being retaliated against, dismissed, or labeled as “difficult.” But their silence is costing you talent, productivity, and profitability. What Your Team Won’t Tell You exposes the seven destructive manager archetypes that poison workplace culture, and each chapter provides specific, actionable strategies to transform these toxic patterns into leadership strengths. When you create an environment where employees feel heard, valued, and empowered, retention soars, productivity increases, and engagement becomes authentic—not forced.

The 7 Management Fails to Avoid

What Your Team Won’t Tell You

Out of the panic caused by the pandemic, a new identity crisis emerged in the aftermath, as contagious as the virus itself: B U S Y N E S S. It overwhelms millions of knowledge working professionals every day.
In a world where work is literally killing us, Relentless exposes the deadly truth of modern workplace culture. With 88% of UK employees experiencing some level of burnout and 745,000 annual global deaths linked to overwork, this book is a life-saving intervention. It challenges everything we know about success and productivity, not just offering a revolutionary blueprint for survival, but giving professionals the opportunity to achieve more, by doing less.
Through heart-stopping true stories and modern cutting-edge research all layered with the author's unique charm, wit and real-world talk, Relentless unveils the silent killer lurking in our offices and home workspaces. Designed to support time poor professionals with a word count less than the average business book, each chapter is written like an article (less than 2000 words), providing essential knowledge and practical solutions. No fluff, no filler, all killer. This is more than a book, it's a simple guide that empowers professionals to reclaim their humanity, transform their working lives, and choose a professional minimalist life over endless busyness.&nbsp;
RELENTLESS, by Top 10 Amazon author, TedX speaker, executive coach and the UK's Minimalist thought leader, Chris Lovett, includes the disruptive, but simple, solutions necessary to wrestle readers away from workplace burnout and untangles them from their "stuffocating" busyness.
&nbsp;

The Power of Doing Less in a Workplace that Demands More

Relentless

If landing a job depends on storytelling rather than skill, something is seriously broken. For decades, job interviews have prioritized performance over actual ability. Behavioral questions-those rigid prompts designed to assess "real" capability-reward rehearsed anecdotes over genuine talent The result? A flawed hiring system that filters out strong candidates, reinforces biases, and confuses interview performance with real-work competence.

This book exposes the truth behind behavioral questions, showing how they fail to identify true potential while keeping exceptional candidates from opportunities they deserve. If you've ever left an interview frustrated that your skills mattered less than your ability to craft the perfect response, this book is for you.

For job seekers, it's a guide to navigating the absurdity of these interviews without losing authenticity. For hiring managers, it's a wake-up call to rethink outdated practices that don't actually predict success. And for everyone else, it's an eye-opening look at a system that affects us all-whether you're job hunting, leading a team, or simply questioning how modern workplaces operate.

The future of hiring demands change-this is where it begins.

Job Interviews & F***ing Behavioral Questions

Confessions of an HR Insider: What Employees Are Never Told About the
WorkplaceWhat if everything you believed about the workplace was only half the story?
Every year, millions of employees work hard, pursue promotions, wait for salary hikes, complete engagement surveys, and wonder why certain organizational decisions are made. Yet most people only see the outcomes-very few understand the conversations, trade-offs, constraints, and business realities happening behind closed doors.
Confessions of an HR Insider takes readers inside the corporate world to uncover the realities behind performance ratings, career growth, manager influence, compensation decisions, employee engagement, retention strategies, and workplace success. Through practical examples, real-world scenarios, and insider perspectives, this book bridges the gap between employee expectations and organizational decision-making.
Whether you are an employee seeking growth, a manager leading teams, an HR professional shaping culture, or a leader navigating organizational challenges, this book offers valuable insights into how workplaces actually function-and how professionals can thrive within them.
Understand the system. Build your influence. Accelerate your growth.

Confessions of an HR Insider

How to Create, Manage, and Sustain a Skills-Based Culture

The TWI Implementation Field Guide

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul>These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul>If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

From New York Times bestselling author and pioneer of the strengths movement comes a bold new blueprint for leading with the most powerful force in business--love.Think about the last time you said, "I love that." Maybe it was about a product that exceeded expectations, a service experience that built instant loyalty, or a moment when your work brought out the best in you. That reaction isn't just emotional--it's electric. In the organization, it fuels engagement, strengthens performance, and drives lasting success. Yet most leaders don't even acknowledge it, let alone measure or make use of it.In Design Love In, leading researcher on human performance and bestselling author Marcus Buckingham reveals how love--the deep connection that makes people feel seen, valued, and inspired--isn't just a soft feeling. It's a measurable driver of performance and growth. He shows how leaders, as experience-makers, can intentionally "design love in" to everything we do: our interactions with team members, our company policies and practices, the products and services and experiences we create for those we lead and serve. When we do this, we not only unlock deeper commitment, higher engagement, stronger customer loyalty, and lasting business results, we strengthen the human connection between us and create a better world.Featuring vivid stories of global brands, current research, and personal experiences, Buckingham illustrates that tapping into this force is not simply about being more "warm and fuzzy"--it's a concrete strategy of utilizing loving experiences to drive behaviors to drive outcomes, and the book provides step-by-step advice on how to "design love in" to all your actions as a leader.Love--it's the most powerful force in business. This book shows how you as a leader can unleash it.

How to Unleash the Most Powerful Force in Business

Design Love In

Discover the science behind why play builds team cohesion so effectively! Each chapter includes: <ul><li>Quick-win activities</li> <li>Real-world examples drawn from thousands of successful programs</li> <li>Proven strategies for measuring the ROI of team building initiatives</li></ul> Beyond Trust Falls provides both the inspiration and tactical blueprints for creating lasting workplace connections. Praise for BEYOND TRUST FALLS "Beyond Trust Falls is a much-needed reframe of team building, but what gives this book its real power is the man behind it. David Goldstein understands that genuine connection isn't manufactured-it's designed with care and earned over time. He brings decades of lived experience, integrity, and a deep respect for people into every page. David doesn't just write about trust, play, and collaboration-he embodies them. The book reflects the man, and that's its greatest strength." -JON STETSON, renowned mentalist and creator of The Art of Knowing "As AI reshapes everything, human connection becomes our greatest competitive advantage. David Goldstein has spent decades mastering how to create the moments that make teams unstoppable, and this book is the playbook." -CHRIS SCHEMBRA, the #1 Wall Street Journal bestselling author of Gratitude Through Hard Times "In today's fast-evolving workplace, where effective leadership depends on communication, collaboration, and connection-often across remote and diverse teams-Beyond Trust Falls arrives at exactly the right moment. In this book, David Goldstein captures the essence of how leaders can harness play as a strategic tool to drive measurable results and meaningful cultural change." -GUY BAKER, CEO of Catalyst Global Team Building

The Definitive Guide to Building Teams That Click

Beyond Trust Falls

All employees deserve to work in organizations where they feel respected, included, and valued. Excellence in leadership creates a thriving workplace culture. What qualities make someone a good leader? Why do some leaders get into trouble or head organizations where employees are miserable?Sadly, with no clear definition or agreed upon characteristics and guardrails around workplace conduct, leaders will continue to fall short. Employees will continue to experience negative behaviors at work like bullying, harassment, discrimination, and bias, that we all agree, are unacceptable. In this clear and accessible book, educator, DEI expert, and human resources executive Dr. Dionne Wright Poulton-known as Dr. Dionne-offers a blueprint for leaders to ensure that all employees regardless of culture, background, or identity, enter workspaces that are fair, welcoming, and respectful. She grounds her approach in the three keys of decency, excellence, and integrity, which she positions as essential to workplace civility and effective DEI practice. Cutting through the noise and controversy surrounding DEI, Dr. Dionne brings truth, clarity, and common sense to the conversation. This book: <ul><li>Reframes DEI by focusing on the three keys-Decency, Excellence, and Integrity</li><li>Explores DEI's historical roots and clarifies its real purpose</li><li>Debunks the myths, misinformation, and confusion about DEI</li><li>Explains why some DEI efforts fail-and how leaders can fix them</li><li>Shares practical tools to manage bias, reduce conflict, and promote inclusive leadership</li></ul>Become the excellent leader you can be by adopting the three keys for leading a diverse workforce and create a more fulfilling professional world for everyone!

3 Keys for Leading a Diverse Workforce

Excellence Without Exclusion

The Shopping Cart Test

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