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Wilson M: The Shopping Cart Test

The Shopping Cart Test

How Small Behaviors Reveal Trust, Ethics, and Reliability in Business

Reclaim the Potential that Hero Culture is Costing Your Organisation

Break the Hero Trap

How to Create, Manage, and Sustain a Skills-Based Culture

The TWI Implementation Field Guide

Unapologetic is a bold, incisive, and deeply validating look at what it means to lead as a woman in workplaces still shaped by male¿centric norms. Drawing on three decades in aviation, energy, and industrial operations, the author dismantles the myth of the "neutral" workplace and names the forces that quietly shape women's careers: invisible labour, biased leadership standards, corporate gaslighting, and the emotional load they're expected to carry.
With a sharp, conversational voice, the book reassures women that they are not the problem-the system is-and offers practical tools to lead without shrinking, over-functioning, or apologizing. Each chapter pairs insight with actionable guidance, including scripts, boundary¿setting strategies, and punchy callouts that capture the lived experience of being "the only," "the first," or the one expected to hold everything together.
The structure moves from naming the system, to navigating it, to leading beyond it. Topics include visibility without self¿promotion, saying no as a leadership act, securing sponsorship, surviving layoffs, and leading with empathy without becoming everyone's therapist.
Written for women in mid¿career and beyond-especially those in male¿dominated or traditional environments who are relied on, underestimated, and increasingly unwilling to contort themselves to fit outdated norms-Unapologetic offers both validation and a path forward. It speaks directly to those who see the patterns clearly, want to lead with authority without self¿sacrifice, and rarely see themselves reflected in leadership narratives, including under-represented women.
At its core, this is a rallying cry, a toolkit, and a reframing of power-designed to help women lead with more clarity, more courage, and zero apology.

A New Model of Leadership for Women Who Refuse to Shrink

Unapologetic

How do we design for connection?A sense of belonging is not a nice-to-have but a fundamental human need. At work, at home and in our communities, belonging shapes our health, wellbeing and ability to thrive. Yet as society becomes increasingly individualized and workplaces evolve, many people are left feeling disconnected and isolated.The Choir Effect introduces 12 practical principles for building trust, connection and belonging, drawn from scientific research, real-world examples and lived experience. Inspired by the remarkable bonding effects of communal singing, it explores what singing together reveals about human nature and translates those insights into practical tools for application in our everyday lives. Discover how to create environments where people feel safe, valued and connected, whether leading a team, strengthening personal relationships or building a community.At a time when loneliness, polarization and social fragmentation are on the rise, The Choir Effect offers a timely and hopeful response. Combining compelling stories, accessible research and practical exercises, it provides a framework for creating shared experiences that foster trust, connection and belonging.

How to build trust, connection and belonging in a fragmented world

The Choir Effect

Your team signed one contract. They're holding you to another one - and most leaders never know it exists.

Every workplace runs on two contracts. The first is the one in the offer letter: job description, salary, KPIs. The second is invisible - yet it drives culture, engagement, psychological safety, retention, and trust.

Drawing on four decades as a consultant, CHRO, and CEO, Philip C. Curran exposes the leadership myth that strategy, execution, and communication are enough. They aren't. Even high¿performing managers lose their best people when they focus on managing work instead of leading humans.
The Hidden Emotional Contract reveals the eight universal promises that shape employee experience - the real drivers of motivation, loyalty, and high¿performance culture. Curran shows how these promises are honored, how they're broken, and how to repair them before your top talent walks out the door.

Through hard¿won stories - including the unforgettable account of a thriving culture destroyed in a single meeting - this book gives leaders a practical model for improving trust, clarity, belonging, and growth inside any team.

If you lead humans - or hope to - this book will change how you understand modern leadership. The emotional contract sets the table. The next era belongs to leaders who keep their promises.

The Eight Promises That Build Trust, Culture, and Performance

The Hidden Emotional Contract

In an era where digital transformation promises speed but often delivers complexity, organizations still struggle to turn automation into a lasting advantage. This book offers a practical, proven roadmap for leaders ready to bridge that gap.Drawing from more than 25 years of transformation experience across global industries, Dr. Marciano B. Hermo IV shows how Lean Six Sigma's (LSS's) discipline becomes even more powerful when paired with intelligent automation. Through a structured integration cycle, real-world examples, and field-tested tools, this book demonstrates how improvement and technology reinforce-not replace-each other.Whether you lead a team, an enterprise, or a transformation program, you will learn how to: (a) simplify and stabilize work before automating; (b) build digital capability that scales and sustains; (c) strengthen decision logic and reduce exceptions; (d) engage people, develop talent, and reshape roles; and (e) measure value beyond cost savings and uptime.Clear, practical, and designed for real operations, not theory, this book equips leaders to transform workflows, uplift performance, and create enduring competitive advantage in the digital age.This book is a forward-looking guide to the convergence of Lean Six Sigma and automation technologies, including Robotic Process Automation (RPA), intelligent automation, and artificial intelligence. Grounded in both rigorous research and hands-on experience, it presents a practical framework for integrating continuous improvement methodologies with digital transformation tools. Through models, case vignettes, and step-by-step strategies, it helps organizations evolve from traditional process optimization to scalable, tech-enabled excellence.Designed for professionals in operations, quality, and process improvement, as well as digital transformation leaders, LSS practitioners, IT strategists, and decision-makers across enterprises of all sizes, the book also serves as an advanced resource for graduate students and academics in business, industrial engineering, and information systems.As global organizations face rising demands for speed, accuracy, cost-efficiency, and customer focus, traditional improvement methods must adapt. This book addresses the need to rethink process transformation in the context of Industry 4.0, bridging the gap between LSS and automation to offer a roadmap for sustainable, end-to-end operational excellence.Readers will gain a strategic, structured approach to integrating automation into improvement initiatives, leading to faster return on investment, greater agility, and enhanced resilience. By empowering professionals to reduce waste, unlock hidden value, and lead transformation with confidence, the book equips enterprises-from startups to global corporations-to stay competitive and future-ready in a rapidly evolving digital landscape.

A Framework for Transforming Processes in the Digital Age

Integrating Lean Six Sigma and Automation

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

Drawing on powerful stories from intersectional voices, this book delivers practical frameworks for business leaders, executives and changemakers to navigate backlash, dismantle outdated paradigms and embed diversity, equity and inclusion (DEI) into the strategic heart of their organisations.It features contributions from respected Australian leaders and advocates including Marie Coleman AO, Tracey Spicer AM, Dean Barton-Smith AM, Catherine Fox AM, Marina Go AM and Paul Klein, whose expertise and lived experience bring depth to the worldwide DEI mission. Through its focus on intersectionality and First Nations perspectives, including a co-authored, self-determined chapter from Professor Nareen Young, Professor Jane O'Leary and Josh Gilbert from the Centre for Indigenous People and Work, this book stands firmly apart from its competition. Designed for an audience of progressive leaders seeking to drive change, Rise Up: A Guide to Leading with Inclusion provides tools, case studies and the RISE model to help leaders:<ul> <li>resist silence and regression;</li> <li>invest in strategy, culture and communication;</li> <li>strengthen DEI with metrics and accountability;</li> <li>elicit a call to action that galvanises teams and communities.</li> </ul>Grounded in legal expertise and lived experience, this book transforms DEI from a compliance checkbox to a source of inspiration and sustainable advantage.

A Guide to Leading with Inclusion

Rise Up

A zeitgeisty rags-to-riches tale' DAILY MAIL 'An off-beat slice-of-life novel' SYDNEY MORNING HERALD The bestselling South Korean phenomenon, To the Moon is a bittersweet tale of wealth and class, female friendship, and the promise of the future when good fortune seems to be just around the corner. In Seoul, three young women meet while working mundane desk jobs at a confectionary manufacturer. They become fast friends, taking their conversations out of the group chat as they bond over their ?average' employee report cards, the incompetence of their male team leader and a mutual longing for financial freedom amid mediocre raises. Eun-sang, the eldest of the group, is always looking for ways to earn extra money, but faces trouble at work after she opens a mini mart at her desk. Jisong, the youngest, dreams of a perfect romance with her Taiwanese boyfriend and spends her low salary on trips to Taipei. Meanwhile, Dahae searches endlessly for a better apartment - albeit one she can actually afford. One day over lunch, Eun-sang announces a plan to make enough money to quit her job, by investing her life's savings in cryptocurrency. What's more, she thinks the others should join her. All they need to do, she says, is hold on tight and wait for the price to skyrocket . . . to the moon. But as the market begins to fluctuate and spiral out of their control, the fate of their friendships - and their futures - soon hangs in the balance. What readers are saying: ?A propulsive story that kept me on the razor wire of anxious and hopeful' ?This book was like no other' ?Bittersweet and deeply relatable ... A must-read'

To the Moon

Master the essential actions that create lasting trust in any relationship, from the world's leading experts in workplace trust. Trust is essential to all relationships, but knowing how to build and maintain it remains elusive. Drawing from three decades of research and consulting, trust experts Dennis and Michelle Reina provide a comprehensive roadmap for creating lasting trust in any relationship. Through actionable frameworks, tools, and stories, readers will learn: <ul><li>Essential behaviors that build trust in character, communication, and capability</li><li>How to foster an environment of openness where people feel heard and valued</li><li>Ways to rebuild trust after breaches or betrayals</li><li>Techniques for strengthening self-trust as the foundation for trusting others</li><li>The role of gratitude in nurturing reciprocal trust</li></ul> With the groundbreaking Reina Individual Trust Scale Assessment and concrete strategies for implementation, this essential guide equips readers to forge powerful bonds of trust that endure through uncertainty and change.

Transform Lives, Teams, and Organizations

The Art of Trust Building

The Overspray Effect: The Unseen Impact of How You Lead
Every leader leaves something behind. Most never see it. The sigh before you answer. The rushed directive. The frustration you thought you were hiding. Your team feels all of it, and it shapes how they think, speak up, and perform long after you've left the room.

James Bathurst calls it Overspray: the unintended emotional impact of leadership. Like paint from a spray can, it never stays where you aim it. It lands on everyone nearby, and it always leaves a mark.

Drawing on more than thirty years of leadership, including a 20-year Navy career and an additional 20 years in the private sector. James Bathurst shows how a leader's Overspray becomes a team's culture, one interaction at a time. You'll learn:
How emotion moves through a team, and why your intentions don't control how it lands
The Overspray Cycle(TM), a clear map of how your moods become your team's reality
How to spot your blind spots, regulate under pressure, and repair tension before it hardens into culture
Practical tools at the end of every chapter you can put to work immediately
25 visual models that make each concept easy to grasp and share with your team



Whether you lead a department, a company, a clinic, or a team of three, this book will change how you see the mark you leave behind.

The Overspray Effect

The Shopping Cart Test

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