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Dorian Frinch

Hale Bennett

The Human Edge

Business and Management (R0)

Alejandro Reyes

Embracing Liberation, Vitality, and Expression to Build a Success-Capable Organization

Leading Organizational Transformation

Emotional intelligence is not a new idea. We know that it helps people to understand themselves and others better. But if skills like being self-aware, showing empathy and active listening are so important, why is the world still full of bullies, credit takers and serial interrupters? The New EQ tackles this paradox head on, exploring a new approach to emotional intelligence that will teach you how to: · improve self-awareness and boost resilience · successfully navigate relationships with others · communicate effectively, resolve conflicts and make better decisions · thrive in times of uncertainty and change Emotional intelligence is no longer a nice-to-have. It's an essential toolkit for success at work and in life. The New EQ will show you how to make the most of it.

Harness the Power of Emotional Intelligence, Thrive in the Age of AI

The New EQ

Generation Share takes readers on a journey around the globe to meet the people who are changing and saving lives by building a Sharing Economy. Through stunning photography, social commentary and interviews with 200 change-makers, Generation Share showcases extraordinary stories demonstrating the power of Sharing. From the woman transforming the lives of slum girls in India, to the UK entrepreneur who has started a food sharing revolution; you’ll discover the creators of a life-saving human milk bank, a trust cafe and a fashion library who are changing the world. A collaboration between speaker, social innovator and global Sharing Economy expert Benita Matofska and photographer Sophie Sheinwald, Generation Share brings to life the phenomenon causing the most significant shift in society since the Industrial Revolution.

Generation Share takes readers on a journey around the globe to meet the people who are changing and saving lives by building a Sharing Economy. Through stunning photography, social commentary and interviews, Generation Share showcases extraordinary stories demonstrating the power of sharing.

Benita Matofska

Sophie Sheinwald

Sharing the Money

Generation Share

Every organization has two versions of itself. There's the documented one - the processes, the org charts, the goals and values that make up the official story. Then there's the way things actually work. The workarounds people build because the real process doesn't fit. The spreadsheets no one asked for but everyone depends on. The conversations where someone finally says what they actually need.

That second version has always been there. It's how businesses actually run. And AI is about to walk right into the middle of it.

An Inbox Between Us is not a framework, a productivity system, or a technology roadmap. David Dean draws on nearly 20 years working inside complex organizations - close to the real decisions, workarounds, and human behavior that determine how work actually gets done - to examine what AI makes visible when it enters that environment. AI doesn't understand context, politics, or consequence. It processes what it's given. But because it operates at scale and proximity to daily work, it surfaces patterns that were previously scattered, easy to rationalize, or buried across everyday business activities.

What becomes visible is often uncomfortable. But it's also an opportunity to self-realize - as a person and as an organization.

Inside this book, you'll find:Why organizations routinely misunderstand how their own work gets done - and what AI reveals about the gap
How people creatively adapt around broken processes, and why those adaptations matter more than most leaders realize
Why AI solutions fail when they're built on the official story instead of the real one
What it means to build trust with AI the same way you'd build trust with a new team member - gradually, with guardrails you control
Why the people doing the undocumented work every day are the most important part of this entire equation



This book is for business leaders and for every working person who's been handed AI and told to figure it out, and wants a clearer, more human way to understand what it actually means for how they work.

An Inbox Between Us

&lt;b&gt;The real-world guide to selling your services and bringing in business&lt;/b&gt; &lt;p&gt;&lt;i&gt;How Clients Buy&lt;/i&gt; is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product,' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job—not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do. You'll have to unlearn everything you know about sales, but then you'll learn new skills that will help you make connections, develop rapport, create interest, earn trust, and turn prospects into clients. &lt;p&gt;Business development is critical to your personal success, and your skills in this area will dictate the course of your career. This invaluable guide gives you a set of real-world best practices that can help you become the rainmaker you want to be. &lt;ul&gt; &lt;li&gt;Get the word out and make productive connections&lt;/li&gt; &lt;li&gt;Drop the fear of self-promotion and advertise your accomplishments&lt;/li&gt; &lt;li&gt;Earn potential clients' trust to build a lasting relationship&lt;/li&gt; &lt;li&gt;Scrap the sales pitch in favor of honesty, positivity, and value&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;Working in the consulting and professional services fields comes with difficulties not encountered by those who sell tangible products. Services are often under-valued, and become among the first things to go when budgets get tight. It is now harder than ever to sell professional services, so your game must be on-point if you hope to out-compete the field. &lt;i&gt;How Clients Buy&lt;/i&gt; shows you how to level up and start winning the client list of your dreams.

Tom McMakin

Doug Fletcher

A Practical Guide to Business Development for Consulting and Professional Services

How Clients Buy

Introverted employees are often not visible. Yet they have the same potential as extroverted employees. These employees are often not promoted because they are not visible. In times of a shortage of qualified employees, this represents a huge untapped potential. 
Furthermore, as a manager, you are responsible for ensuring equal treatment for all employees and promoting diversity within the company. 
Do you sometimes ask yourself one or more of these questions? 
Do you think introverted employees are not ready for a leadership role? Do introverts have different career plans? How do you approach talented employees and show them development paths? What do you need to be aware of when managing and communicating with introverted employees? How do you create a workplace where an introverted employee can reach their full potential? 
This book will help you find answers to these questions and gives you important tips on how to maximize the potential of introverted employees.

Christian Müller

Unlock the hidden potential in your team

More Visibility and Empowerment for Introverts

The Geography of Sharing

Political Science and International Studies (R0)

Stephen Jeffares

Artificial Intelligence and Frontline Work

The Virtual Public Servant

&lt;p&gt;This book develops and amplifies the emerging concept of diversity intelligence, which is the capability of leaders to recognize the value of workplace diversity and to use this information to guide thinking and behavior. Organization leaders need diversity intelligence to better interact with the changing demographics in the US and the global economy, by embracing differences as strengths rather than weaknesses. Without a clear understanding of diversity, leaders are not fully equipped to realize organizational goals through all employees.&lt;/p&gt;The author highlights the importance of reimagining diversity and changing perspectives while integrating it into leadership and career development plans alongside intellectual intelligence, emotional intelligence, and cultural intelligence. In order to fully motivate diverse employees, leaders must first be able to recognize differences between themselves and others without it being an obstacle to performance. This edition addresses new topics related to allyship and anti-racism, and discusses how these concepts can sometimes hinder diversity efforts.&lt;p&gt;&lt;/p&gt;&lt;p&gt;This book fits in the literature in areas of leadership and business value and aims to satisfy the need for solutions to why diversity training and management efforts continue to fall short of stated goals within organizations. It is&amp;nbsp;a window into how leaders can reflect on their actions and behaviors to effectively implement new diversity strategies, and is an essential read for HR researchers, professionals, consultants, and managers of global operating companies.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;

Claretha Hughes

Reimagining and Changing Perspectives

Diversity Intelligence

Work’s Digital Economy unpacks AI and automation’s economic punch. It tracks skill shifts—data literacy, AI ethics, emotional intelligence. It spans the globe—US firms hit 60% AI adoption, Kenya’s at 10%. It dives into industries—robots rule Foxconn, NHS bots triage patients, AI crafts music in Japan. Forecasts mix stats—20% job loss by 2040—with scenarios like automated Sweden. Governance steps up—EU regulates, Singapore retrains. Education pivots—India teaches AI, Germany reskills workers. Inequality bites—older Japanese falter, women shift roles. Productivity jumps—15% for AI firms. Virtual work booms—Microsoft leads. Philosophy asks: why work? GDP grows—China eyes $7 trillion. Ethics wrestle bias—Amazon scraps flawed tools. It’s a full economic sweep.

This book stands out where others stumble—it’s not just tech hype or dry stats. It weaves a global tapestry, blending Foxconn’s labor cuts with Kenya’s slow uptake, avoiding the usual US-centric lens. It pairs hard data—like McKinsey’s 25% logistics shift—with human stories, like rural India’s lag. Other books skim governance or education; here, you get the EU’s AI Act and Amazon’s upskilling in depth. It dares to philosophize—work’s meaning in an AI age—while rivals stick to surface trends. It’s raw, broad, and bold, offering a panoramic view no one else nails.


Azhar ul Haque Sario

Work Digital Economy

&lt;p&gt;&lt;/p&gt;&lt;p&gt;The nature of work is changing, due to demographic shifts, globalization, and digitization. Regional local labor markets are in global competition for (highly) qualified and specialized workers. At the same time, the workforce’s desire for flexibility and the increasing speed at which skill requirements are changing are producing disparities at the spatial, social, and economic levels.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;This book discusses the global and local drivers behind these developments. It explores the factors which cause global inequalities between urban and rural areas, and highlights how cities, regions and countries attract these sought-after employees to address skills shortages. The book includes an in-depth case study on high-skilled workers in South Tyrol, Italy. No single academic discipline can adequately capture the dynamics of the future labor market, and the authors therefore take an interdisciplinary approach, combining insights from different disciplines. This book will be a valuable resource for policymakers, students and researchers seeking to understand the driving forces behind the ever-changing labor market and the future of high-skilled work.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;

Ingrid Kofler

Elisa Innerhofer

Anja Marcher

Mirjam Gruber

Harald Pechlaner

Regional Problems and Global Challenges

The Future of High-Skilled Workers

Is AI going to take your job?
It's the question millions of professionals are asking right now. The answers range from "AI will replace you tomorrow" to "it's all hype." Neither is right - and neither tells you what to actually do.
Most AI career books give you the same generic advice: upskill, stay adaptable. They skip the more important question: why do some jobs get disrupted by AI while others don't - even when AI can technically do them?
Anirudh Bajaj is a Microsoft AI insider, Wharton MBA, and father of two. He wrote this book to replace the anxiety around AI and jobs with something that's been missing - an honest, unbiased guide based on real data of how AI is actually being used on the ground.
Indispensable analyzes real interactions from users across Copilot, ChatGPT, and Claude, and introduces the PRIME framework - five real-world barriers that explain why AI capability doesn't automatically translate into job disruption. Applied to 100+ occupations in a detailed Field Guide, it tells you which parts of your specific job AI can actually do - and which it can't. Endorsed by leading Wharton professors and researchers in the human-AI space, this is the most rigorous guide available on how your work will actually change.
What's inside:Practical guidance on where and how to use AI in your work right now - based on what it can and cannot do, with specific guidance by occupation
The PRIME framework: the real barriers to AI adoption and why some jobs are far safer than the headlines suggest
A Field Guide covering 100+ occupations with predictions on how each will change
What agentic AI, humanoid robots, and other emerging technologies mean for specific careers
Why human skills are becoming harder to replace - and how to position yourself around them
The societal questions that will shape whether AI serves humanity or undermines it


Whether you are a professional choosing a career or protecting one, this book is for anyone feeling anxiety about how AI might change how we work and live.

Your Career Guide for the Age of AI

Indispensable

The Human Edge

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