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Small Business Sorcebook

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

When was the last time you thought something through by yourself, without a screen? There is a version of you that has stopped thinking; you just haven't noticed yet. It happens quietly. You stop drafting emails and start approving them. You cannot answer a question without checking your phone. You stop wrestling with the idea and start accepting the summary. Every shortcut feels like a win until you've outsourced your mind to machines that don't doubt, don't feel, and don't care. The atrophy is subtle; the cost is staggering. It's the promotion lost to the person who can still reason out loud. It's your child freezing at an open-ended question because no one ever let her sit in the discomfort of not knowing. We are becoming a generation that prompts brilliantly and thinks almost nothing, and the most dangerous part is how good it feels on the way down. But you don't have to go down. Use Your Brain is a field guide for revitalizing your creativity and original thinking when the generic answer is always a tap away, whether it's in the boardroom or around the kitchen table. From CEOs to artists to students to parents, the most effective navigators of the modern era have one thing in common: they aren't afraid to pick up a new tool, but they know exactly when to put it down and think for themselves. Drawing on years of research, globally-recognized leadership expert Erica Dhawan delivers common-sense habits for protecting your judgment in the age of AI that you can start building tonight. You will learn how to catch yourself on autopilot before you act, how to interrogate an answer that looks finished, how to separate signal from noise under pressure, and how to own a decision instead of laundering it through a machine. The thinking class and the prompting class are separating in real time, and the gap is going to be brutal. The window to keep your edge is still open. It won't stay open long.

Think Deeper in a World on Autopilot

Use Your Brain

If you're a writer or other content creator, your copyrights are precious assets. The Copyright Handbook shows you how to protect and profit from your creative works and avoid infringing on anyone else's copyrights. Understanding copyright law is especially important in the age of AI-created works and the use of copyrighted works to train AI models. Find information and forms to help you: <ul> <li>learn what works copyright law does and doesn't protect</li> <li>register your work with the Copyright Office</li> <li>understand fair use</li> <li>get permission to use others' copyrighted works</li> <li>deal with infringers, online and off</li> <li>transfer ownership of a copyright, and</li> <li>profit from your copyright.</li> </ul> The 16th edition is updated with key court decisions and emerging rules in order to provide the latest guidance on registering and protecting your work. With Downloadable Forms: Essential forms and agreements including a Copyright Assignment, Work-Made-for-Hire Agreement, Collaboration Agreement, and Permission Agreement are available for download (details inside).

What Every Writer Needs to Know

The Copyright Handbook

The concept of "generation" has been extensively employed in history and the social sciences and is understood as one's position within a family hierarchy or as a collective term for individuals of a specific age group. How does intergenerational leadership and followership translate in the workplace and wider community? The editors have curated the research of global and diverse experts to explore the power of intergenerational leadership and followership to transform organizations and communities and address societal and global challenges. This collection features diverse individuals and communities sharing their experiences conducting research, developing frameworks, and implementing practices focused on addressing their key issues while building bridges across generations. By exploring the under analyzed intersection of identity and generational diversity, this book sheds light on adaptive and inclusive intergenerational leadership and followership strategies, offering valuable insights into mentorship, knowledge transference, and innovation processes, to promote a holistic understanding of effective and transformative leadership.

Transformative Intergenerational Leadership and Followership

Bridging Generations

Insights from a Luxury Brand Expert

The Art of Customer Relations

The bestselling author of For the Culture reveals how organizational culture really works—and how you can harness its power to lead your team to success. Do you wonder why your organization can’t seem to realize its full potential? Why impressive new hires fail to thrive? Or why your thoughtful corporate mission statement has zero impact on your bottom line? To solve these mysteries and more, you first need to understand your organization’s culture. More than personnel, resources, or strategy, it’s culture that determines whether an organization succeeds or fails. But most leaders have a superficial or incomplete understanding of what organizational culture actually is and how it works—and few know how to activate it to supercharge their teams. In this groundbreaking book, bestselling scholar Marcus Collins reveals how to decode and optimize organizational culture. Organizational culture, he argues, is the backstage of a company that allows its front-stage to flourish. Drawing on his academic expertise and decades of corporate experience, Collins shows leaders how to fine-tune their organization’s culture to help their teams grow and their employees flourish. Filled with advice on everything from making the right hires to navigating organizational transformation, Good Soil is the essential guide to fostering a thriving culture—and leading a winning organization.

How the Right Organizational Culture Helps People Grow, Teams Flourish, and Companies Thrive

Good Soil

An updated new edition of the definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work.&nbsp;"What an asshole!" How many times have you said that about someone you work with? You're not alone! In the 20th anniversary edition of this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to help you understand why assholes can be so destructive to your company...and the best way to deal with them.&nbsp;&nbsp;Practical, compassionate, and downright funny, this guide offers: &nbsp;<ul><li>Strategies on how to pinpoint and eliminate negative influences&nbsp;</li><li>Illuminating case histories from major organizations</li><li>A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out &nbsp;</li></ul>The No Asshole Rule is a New York Times, Wall Street Journal, and USA Today bestseller.

Building a Civilized Workplace and Surviving One That Isn't

The No Asshole Rule (20th Anniversary Edition)

Quantum Advantage

Easy-To-Use Rules for Meetings of Any Size

Democratic Rules of Order, 11th Edition

Tom Copeland is the nation’s leading expert on the business of family child care. As tax season approaches each year, thousands of family child care providers save time and money using the Tax Workbook and Organizers. The most comprehensive resource available, this book contains up-to-date guidance so family child care providers can accurately complete their own tax returns and take advantage of all the business deductions they are entitled to claim.

Family Child Care 2026 Tax Workbook and Organizer

Leading and Coaching Diverse Talent

The Power of Mentorship

A guide to organizational transformation targeting the country's trillion-dollar stagnancy problem-the "frozen middle" of corporate America-and offering strategies to overcome bureaucratic setbacks that hinder innovation, profit, and fulfillment Corporate America has a trillion-dollar problem: the frozen middle-paralysis in the critical layer of management caught between high-level leadership's vision and frontline employees' execution. This paralysis causes even the most promising initiatives to stall out. It traps passionate managers in inertia and stymies senior leadership. And every year it's costing companies billions. As experts in organizational transformation, Jimmy Leppert and Justin Wasserman have spent their careers figuring out how to thaw the frozen middle. Their consulting firm, Empactful Advisors, has led major organizations-including Chevron, Merck, and the Department of Defense-to generate more than $5 billion in cost savings and revenue growth. The key to their success comes from aligning senior leadership and middle management, using empathy and practical frameworks to illuminate the blocks that both sides face, and showing how they can shift from utter disconnect to collaborative goal setting that helps all parties-as well as the company-hit their targets. In Thaw, Leppert and Wasserman share their field-tested methods for turning strategic goals into tangible outcomes. Along the way, they offer a road map for employees at all levels to learn how to move through the bottlenecks that hold their organizations back and facilitate meaningful change. Middle managers will be empowered to unlock stalled careers, and senior leaders will learn how to galvanize their workforce and achieve bold, accelerated change. In the age of AI, a playbook for improving-and celebrating-human contribution is more essential than ever. Sharp, confident, and timely, Thaw is poised to be the definitive book on ending organizational paralysis and unlocking true potential.

Unfreeze Middle Management to Unlock Strategy, Innovation, and Growth

Thaw

Small Business Sorcebook

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