Improving Service Quality in the Global Economy
Achieving High Performance in Public and Private Sectors, Second Edition
août 2005, env. 432 pages, Anglais
Taylor and Francis
978-0-8493-3819-9
Taylor and Francis
978-0-8493-3819-9
août 2005, env. 432 pages, Anglais
Taylor and Francis
978-0-8493-3819-9
Taylor and Francis
978-0-8493-3819-9
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