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Improving Service Quality in the Global Economy
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Improving Service Quality in the Global Economy

Achieving High Performance in Public and Private Sectors, Second Edition
Buch (gebunden)ca. 226.00 CHF
lieferbar in ca. 10-20 Arbeitstagen
Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.
August 2005, ca. 432 Seiten, Englisch
Taylor and Francis
978-0-8493-3819-9

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