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Social Sciences (R0)

Charlotte Hommerberg

Maria Lindgren

Depicting the Consumer of Experiential Luxury

Identities, Values and Consumption Goals in Online Reviewer Discourse on Wine, Perfume and Chocolate

1.&amp;nbsp;Introduction.- 2. Contemporary luxury.- 3. Field-specific competencies.- 4. Our study.- 5. Attitude in manifestos.- 6. Judgement in reviewer self-presentations.- 7. Involvement in reviews.- 8. Composition and Reaction in reviews.- 9. Valuation in reviews.- 10. The consumers of review-based luxury.

The rapidly changing context of the modern tourism and hospitality industry, responding to the needs of increasingly demanding consumers, coupled with the fragmenting nature of the marketing and media environment has led to an increased emphasis on communications strategies in today's digital era. Marketing Communications in Tourism and Hospitality discusses this vital discipline specifically for the tourism and hospitality industry. Combining a critical theoretical overview with a practical guide to techniques and skills, it illustrates the role that communications play in the delivery and representation of hospitality and tourism services, whilst developing practical skills needed to understand, interpret and implement communications strategies within a management context. This new edition has been updated to include:<ul> <li>New case studies have been introduced throughout the book, drawing on insights from both academics and leading industry practitioners. These cases and illustrations span multiple international regions and service sectors, such as hotels, airlines, food and beverage, events, tour operators, attractions, and destination marketing.</li> <li>Enhanced and extended content in two new chapters focusing on digital and interactive marketing and sustainability marketing and communications issues and strategies. These chapters introduce key contemporary topics, including social media marketing, AI and 'nudge' marketing.</li> <li>Online resources are provided for case study discussions and updated weblinks and reading suggestions, as well as review questions at the end of chapters.</li> </ul>This systematic and cohesive text is essential reading for tourism and hospitality management students and an invaluable resource for marketing practitioners in this growing area.

The rapidly changing context of the modern tourism and hospitality industry has led to an increased emphasis on communications strategies in today’s digital era. Marketing Communications in Tourism and Hospitality discusses this vital discipline specifically for the tourism and hospitality industry.

Marketing Communications in Tourism and Hospitality

Sustainable Brand Leadership reveals, in simple steps, how to cultivate a leadership mentality to nurture future-fit brand management systems. These systems nurture balance, build resilience and evolve organisational cultures to sustainably achieve business outcomes. Distilling hundreds of case studies and decades of consultancy and agency expertise into an enjoyable, journey and story-based guide, this book is packed with engaging and compelling tips, best practices, and disruptive techniques for managing businesses, brands and ultimately your own leadership career.The book addresses head-on the worrying disconnect at a leadership and management level between organizations and their wider trading environment, including the community and natural world: the dangers of subsidised capitalism without effective boundaries; extreme liberalism; chaotic change management; rampant consumerism; chronic short-termism and the limitations of trickle-down and command and control management. Written in an accessible coaching-style, the authors re-examine the core hypothesis that organisations are more successful and sustainable if they focus on actual behaviour rather than clever words and promises, an increasing threat against a backdrop of rampant social media. They do this, in the very real context of the modern socio-political and commercial environment but take a positive, appreciative, balanced, business-focused and practical approach that motivates, challenges, enlightens and empowers. With quality contributions from business and thought leaders across sectors, including HRDs and CEOs, the book includes interviews and case studies from organizations as varied as Bellway, everflow, AIME, the Mind Gym, and National Trust.CEOs, COOs, Marcomms professionals, line managers, change agents, consultants, coaches and people professionals will all find this book invaluable.

How to Build a Lasting Legacy

Sustainable Brand Leadership

Understanding professional communication is essential for understanding how organisations and communication imagine, enact, and change their culture and lived realities. Professional Communication is an essential resource for anyone interested in understanding and navigating the multifaceted, complex, and dynamic world of professional communication, including issues and trends in the field.Through real-world case studies and scenarios, Professional Communication explores key themes of technological disruption, industrial convergence, and the future of professional communication across increasingly complex platform ecosystems. It highlights the critical skills, core competencies, and ethical considerations necessary to navigate the evolving landscape and prepare students for diverse professional communication roles. As well as discussions on crucial ethical and cultural considerations in professional communication, the collection includes strategies for engaging diverse audiences and stakeholders. Showcasing practical guides for building effective communication strategies, the collection offers insights into trends in the field, the necessary skills for ever-changing roles in professional communication, and the increasing importance of fostering social good.The collection is divided into four major thematic sections, each of which details the increasingly blurred boundaries, convergence, and hybridisation of existing professional communication industries and disciplines. Reflecting the ever-changing nature of contemporary professional communication, the collection's modular structure caters to students and emerging professionals across a range of disciplines, fields, and roles, providing a flexible resource for excelling in today's and tomorrow's evolving professional communication landscape.

Influencing, Engaging, and Transforming

Professional Communication

This book presents a comprehensive approach for designing messages to influence beliefs, attitudes, intentions, and behaviors.Divided into three sections, each focusing on key components of persuasive message design, the book outlines the conceptual and theoretical foundations for investigating message effects and then goes on to present a working list of message design elements and best practice guidelines for message-focused research design and reporting. It offers an intensive examination of literature from fields including health, environmental and political communication, advertising, and marketing to investigate the content, structure, and format of persuasive messages. The authors establish a common vocabulary for message design and testing, conveying the broad applicability of message design principles.By focusing extensively on specific aspects of message content, structure, and format that can be drawn on to build persuasive messages for a variety of contexts, this book fills a critical gap in the communication science literature. This book is ideal for social science researchers engaged in persuasive message design research, scholars engaged in graduate education and their students, and practitioners who design campaigns and interventions to promote behavior change.

Persuasive Message Design

Management for Professionals

This book aims to examine the practical implications of digital video advertising across a wide range of contemporary video formats. It systematically explores the contributions of advanced advertising technologies—including 360-degree video, virtual reality, augmented reality, mixed reality, 3D and 2D video formats, artificial intelligence, blockchain technology, high-definition (HD) video, and Dolby surround sound—in enhancing consumer experience and engagement. The book provides actionable insights into visual arrangement strategies and immersive design principles, making it a valuable reference for advertising design agencies, creative professionals, and expert panels involved in digital and 3D video advertising. In addition, it serves as a comprehensive knowledge resource for researchers working in gamification, virtual reality, and augmented reality by presenting the latest research findings in advertising technology. By outlining emerging trends and proposing future research directions, the book offers significant academic value for postgraduate and doctoral students seeking to pursue research in digital video advertising and related advertising technologies. &nbsp;The book is structured into three interrelated parts. The first part establishes the conceptual foundation of social proof and social media–driven influences on consumer decision-making. Chapters in this section analyze social media marketing strategies, mechanisms of brand awareness creation, the role of fear of missing out (FOMO), and the dynamics of digital influence shaping consumer behavior. The second part focuses on technological advancements that are redefining digital video advertising practices. It explores immersive and data-driven formats such as virtual reality, augmented reality, short-form video advertising, metaverse-based product demonstrations, and advanced video analytics. The final part examines effective digital video advertising strategies through the lens of consumer cognition, ethics, and engagement. Key themes include gamification, 3D video advertising in sports marketing, digital twins, extended reality (XR) technologies, and ethical concerns associated with artificial intelligence and data analytics.

This book aims to examine the practical implications of digital video advertising across a wide range of contemporary video formats. It systematically explores the contributions of advanced advertising technologies—including 360-degree video, virtual reality, augmented reality, mixed reality, 3D and 2D video formats, artificial intelligence, blockchain technology, high-definition (HD) video, and Dolby surround sound—in enhancing consumer experience and engagement. The book provides actionable insights into visual arrangement strategies and immersive design principles, making it a valuable reference for advertising design agencies, creative professionals, and expert panels involved in digital and 3D video advertising. In addition, it serves as a comprehensive knowledge resource for researchers working in gamification, virtual reality, and augmented reality by presenting the latest research findings in advertising technology. By outlining emerging trends and proposing future research directions, the book offers significant academic value for postgraduate and doctoral students seeking to pursue research in digital video advertising and related advertising technologies. &nbsp;The book is structured into three interrelated parts. The first part establishes the conceptual foundation of social proof and social media–driven influences on consumer decision-making. Chapters in this section analyze social media marketing strategies, mechanisms of brand awareness creation, the role of fear of missing out (FOMO), and the dynamics of digital influence shaping consumer behavior. The second part focuses on technological advancements that are redefining digital video advertising practices. It explores immersive and data-driven formats such as virtual reality, augmented reality, short-form video advertising, metaverse-based product demonstrations, and advanced video analytics. The final part examines effective digital video advertising strategies through the lens of consumer cognition, ethics, and engagement. Key themes include gamification, 3D video advertising in sports marketing, digital twins, extended reality (XR) technologies, and ethical concerns associated with artificial intelligence and data analytics.

Digital Advertising and Consumer Behavior 

A Practitioner Perspective

Advertising

This book explores how consumers behave by summarising relevant psychological theories and showing how these can be applied to marketing activities in practice. Exploring why we make purchases and how effective digital marketing can be, the book examines the psychological processes of decision-making relating to consumer behaviour.

Understanding Customer Behaviour with the ABC Approach

Marketing and Psychology

Politics, Media and Political Communication

State Capture through Media Clientelism in Serbia and Bosnia and Herzegovina: Challenges to Normative Power Europe contributes to the understanding of the rise of stabilitocracies and competitive authoritarian regimes in the Western Balkans by examining the case of freedom and independence of the media.State capture is explored through freedom of the media and capture of media outlets by the government in two candidates for European Union (EU) accession-Serbia and Bosnia and Herzegovina. The book argues that this is a consequence of the very process of EU accession-vis-à-vis its democracy-promotion strategy-which has created the unintended consequences of state capture and rent-seeking. Rather than democratic institution-building, geopolitical interests such as the recent Russian war in Ukraine, Kosovo, lithium in Serbia and the migrant crisis have all been the catalysts for democratic backsliding. This rise of state capture and media clientelism thus challenges the very idea of Normative Power Europe (NPE) as an exporter of democratic values and norms to third-world countries. Utilizing a range of interviews (with journalists, media experts, scholars of media studies and politicians) and documentary analysis of secondary and primary sources, the book asks whether we can observe a similar trend of state capture-specifically political clientelism vis-à-vis the media-in the newly emerging illiberal democracies in the Balkans as a novelty, or if lessons can be drawn from EU members in the post-accession phase. It also discusses whether the political culture in both Bosnia and Serbia shaped their media environments and contributed to an overall government pervasiveness in the media sphere that is unique to that particular region as opposed to the EU Member States, and what recommendations the EU needs to consider in order to promote media freedom in the Western Balkan applicants without endangering basic democratic norms.State Capture through Media Clientelism in Serbia and Bosnia and Herzegovina will be of great interest to students and scholars of EU and European studies, political science and media studies.

Challenges to Normative Power Europe

State Capture through Media Clientelism in Serbia and Bosnia and Herzegovina

AI for Everything

AI for Marketing: The Consumer Perspective examines the human side of AI adoption at a moment when technology is advancing faster than consumer comfort. While millions use AI to search, plan, create, and make decisions, trust remains fragile. This book explains why that gap persists, and what it means for marketers trying to reach audiences who are both curious and cautious.Drawing on proprietary research, global studies, and behavioral science, the book maps the key barriers marketers must navigate: concerns about accuracy, authenticity, privacy, loss of control and systemic biases. It also identifies the consumer segments most open to AI¿enabled products and messaging, including caregivers, multilinguals, sustainability enthusiasts, and personalization seekers.The book offers marketers practical guidance on designing AI-powered experiences that are credible, equitable, and human led. It shows how trust can be built into every touchpoint - from onboarding and data exchange to content creation and customer service - and why doing so is essential for adoption and long-term loyalty.

The Consumer Perspective

AI for Marketing

Interdisziplinäre Verortungen der Angewandten Linguistik(

The theme of this volume revolves around three distinct yet interconnected analytical categories: identity, conflict, and interaction. The contributions collected here foreground the challenges, tensions and limitations inherent in identity construction, conflictual online discourse as well as verbal interaction, whether investigated independently or as an interplay across these domains. Theoretically, the contributions are ingrained in various scholarly traditions which comprise educational studies, educational philosophy and psycho- and socio-linguistics, including the socio-pragmatic aspects of digital discourse.

Identity, Conflict, Interaction

Gain an invaluable insight into the entire marketing communications process with this contemporary and accessible textbook which integrates both traditional principles and digital techniques.

Marketing Communications for a Digital Age

Depicting the Consumer of Experiential Luxury

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