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Bhupendra Thapa

Why Emotional Intelligence Matters in Modern Leadership

Turn enterprise AI into a source of strategic insight, not just productivity gains.The AI Gap by leading AI expert and keynote speaker Richard Foster-Fletcher shows business and technology leaders how to unlock greater value from enterprise AI by changing the structures, processes and culture surrounding it. Organizations invest in AI expecting new intelligence and transformative insights. Yet AI is often introduced through procurement, security, legal and compliance systems designed for standard software, restricting its potential before it can deliver on that promise. This book explains why this gap persists and what organizations must change to close it. You'll learn how to: - Identify organizational barriers limiting the value of AI - Move beyond productivity-focused AI implementation - Create conditions where AI can generate deeper insights - Enable employees to explore, experiment and challenge established thinking &gt;The AI Gap equips leaders to rethink AI implementation, create space for experimentation and turn artificial intelligence into a powerful driver of organizational insight and long-term business value. Themes include: enterprise AI, AI implementation, AI strategy, business transformation, organizational culture, AI innovation

How Business Decisions Expand What AI Can Do

The AI Gap

This comprehensive textbook offers an up-to-date account of how organizations function in a rapidly changing world. Designed as a practical and accessible guide, it combines theoretical insights with real-world applications while presenting organizations as complex social systems shaped by people, culture, power and context.It introduces key questions such as:¿ What are organizations and why do they exist? ¿ How do they define goals and strategies? ¿ How are they structured and led? ¿ How do people, culture and identity shape organizational life? ¿ How do organizations interact with their environments?Chapters feature a range of thoughtfully designed learning tools, such as case studies, reflection boxes, in-depth features and paradox boxes that encourage students to explore tensions, dilemmas and competing perspectives in organizational life. Readers benefit from diverse examples drawn from global contexts and sustained attention to contemporary challenges such as digitalization, sustainability, legitimacy and organizational change.This textbook provides a strong foundation in organization theory and organizational behavior while developing the analytical and critical skills needed to understand and engage with contemporary organizations. Comprehensive online resources, including PowerPoint slides, flashcards and quizzes, are available at www.routledge.com/cw/skyttermoen.

Organizations in Context

“Schlink knows how to tell a gripping yarn . . . [The Granddaughter] is a rewarding and wonderfully readable novel.” —The Guardian“A brilliant dissection of a fragmented nation in which a glimmer of hope relieves a somber but wholly memorable tale.” —Kirkus (starred review)From the bestselling author of The Reader, a striking exploration of the past, told through the story of a German bookseller’s attempt to connect with his radicalized granddaughter.It is only after the sudden death of his wife, Birgit, that Kaspar discovers the price she paid years earlier when she fled East Germany to join him: she had to abandon her baby. Shattered by grief, yet animated by a new hope, Kaspar closes up his bookshop in present day Berlin and sets off to find her lost child in the east.His search leads him to a rural community of neo-Nazis, intent on reclaiming and settling ancestral lands to the East. Among them, Kaspar encounters Svenja, a woman whose eyes, hair, and even voice remind him of Birgit. Beside her is a red-haired, slouching, fifteen-year-old girl. His granddaughter? Their worlds could not be more different— an ideological gulf of mistrust yawns between them— but he is determined to accept her as his own.More than twenty-five years after The Reader, Bernhard Schlink once again offers a masterfully gripping novel that powerfully probes the past’s role in contemporary life, transporting us from the divided Germany of the 1960s to modern day Australia, and asking what unites or separates us.Translated from the German by Charlotte Collins

“Schlink knows how to tell a gripping yarn . . . [The Granddaughter] is a rewarding and wonderfully readable novel.” —The Guardian“A brilliant dissection of a fragmented nation in which a glimmer of hope relieves a somber but wholly memorable tale.” —Kirkus (starred review)From the bestselling author of The Reader, a striking exploration of the past, told through the story of a German bookseller’s attempt to connect with his radicalized granddaughter.It is only after the sudden death of his wife, Birgit, that Kaspar discovers the price she paid years earlier when she fled East Germany to join him: she had to abandon her baby. Shattered by grief, yet animated by a new hope, Kaspar closes up his bookshop in present day Berlin and sets off to find her lost child in the east.His search leads him to a rural community of neo-Nazis, intent on reclaiming and settling ancestral lands to the East. Among them, Kaspar encounters Svenja, a woman whose eyes, hair, and even voice remind him of Birgit. Beside her is a red-haired, slouching, fifteen-year-old girl. His granddaughter? Their worlds could not be more different— an ideological gulf of mistrust yawns between them— but he is determined to accept her as his own.More than twenty-five years after The Reader, Bernhard Schlink once again offers a masterfully gripping novel that powerfully probes the past’s role in contemporary life, transporting us from the divided Germany of the 1960s to modern day Australia, and asking what unites or separates us.Translated from the German by Charlotte Collins

A Novel

The Granddaughter

Turn your difference into a repeatable advantage for leading change The Room Needs You: Let Your Difference Drive Change-The Connect, Trust, Grow Method presents a field-tested method for driving transformation when you are not the expert in the room. Jennifer Langton, the NFL's former Senior Vice President of Player Health and Innovation, came to player safety out of finance-no medical, scientific, or engineering training-and led a decade of work that took the league from the era of League of Denial to record-low injuries. She distills that experience into the Connect, Trust, Grow (CTG) Method: a three-move sequence for connecting the experts, earning trust with evidence no one can dispute, and growing a win into a standard that holds after you leave. The Room Needs You follows the work in the order it happened-learning first to react to injury, then to prevent it, then to predict it-from a partnership with GE and the Department of Defense to the AI-powered Digital Athlete built with AWS, which now predicts injury risk for every player in the league. Underneath it runs the story of the girl on the boys' lacrosse team, the athlete who lost her mother and her knee in the same year and turned both into fuel, and the finance executive who asked her way into a role that did not exist-because the method works on you before it works on the room. Readers will also find: <ul> <li>A three-move sequence-Connect, Trust, Grow-run first on yourself, starting with what you are good at and what fuels you, then on the room, with the questions to answer at each move</li> <li>The Langton Roadmap: a one-page method for making the case for the role that should exist, inside the organization you are already in</li> <li>A clear distinction between the Expert Path, which delivers the science, and the Human Path, which delivers adoption-and why the human path matters more as technology gets more capable</li> <li>Practical guidance on reaching the people who have to adopt your work, setting an evidence standard, and turning a success into a standard that runs without you</li> <li>Real-world lessons from one of sports' most visible transformations, including the NFL-AWS partnership and the day Langton stopped the room The Room Needs You serves leaders, change agents, and anyone building with data or AI who has to move experts, skeptics, and institutions they do not control. It speaks just as directly to anyone at a turning point-a career pivot, a step into leadership, the chance to grow into something larger-and to the athlete leaving the game, the person coming back from an injury or a loss, the student choosing a path: anyone asking what am I good at now, because the method begins with that question. Langton's method equips anyone who has felt out of place in a room to make their difference the reason they belong there.</li> </ul>

Let Your Difference Drive Change -- the Connect, Trust, Grow Method

The Room Needs You

From the author of Good Grief, an intimate collection of poems and prose which offers a glimpse into the mind of a highly sensitive person, or empath.In a world that has become increasingly difficult to navigate—physically, mentally, and spiritually—having empathy is more important than ever. But what if you have a highly sensitive mind? Highly sensitive people, known as empaths, have an expanded capacity to feel not only one set of emotions but also those of others. They experience life more deeply than the average person, leaving them more susceptible to nervous system dysregulation, emotional trauma, and abuse.Divided into three parts—Body, Mind, and Soul—Brianna Pastor’s intimate collection of poems invites us to explore what it’s like to discover high sensitivity in adulthood and view life through an empathetic lens. Hopefully, by deepening our understanding of sensitivity and how it affects others, we can move one step closer to a more connected, healed world.I have a bellyachefrom constantly absorbingall this pain.&nbsp;I’d ask you to refrain from telling me,but your eyes already have.

From the author of Good Grief, an intimate collection of poems and prose which offers a glimpse into the mind of a highly sensitive person, or empath.In a world that has become increasingly difficult to navigate—physically, mentally, and spiritually—having empathy is more important than ever. But what if you have a highly sensitive mind? Highly sensitive people, known as empaths, have an expanded capacity to feel not only one set of emotions but also those of others. They experience life more deeply than the average person, leaving them more susceptible to nervous system dysregulation, emotional trauma, and abuse.Divided into three parts—Body, Mind, and Soul—Brianna Pastor’s intimate collection of poems invites us to explore what it’s like to discover high sensitivity in adulthood and view life through an empathetic lens. Hopefully, by deepening our understanding of sensitivity and how it affects others, we can move one step closer to a more connected, healed world.I have a bellyachefrom constantly absorbingall this pain.&nbsp;I’d ask you to refrain from telling me,but your eyes already have.

Poems for Sensitive Souls

Bellyache

The Promise and Peril of Navigating Our Agentic AI Future

When Machines Act

Stand at the base of Mount Rushmore, and you are not looking at managers. You are looking at leaders - people who made decisions that cost them something, who inspired action in others, and who left the world different than they found it. Nobody carves a mountain for someone who ran efficient meetings and hit quarterly numbers.

What separates the leader people remember from the one they endure? It is not a title or tenure. It is character - and character can be developed.

Complete with a ten-item "Study and Discussion Guide," They Don't Build Monuments Honoring Managers is a practical, honest, and immediately applicable guide to becoming the kind of leader worth following. Built around the Nine Traits of Effective Leaders framework - developed and refined through decades of leadership workshops and real-world consulting - this book gives readers a clear picture of what genuine leadership looks like and an honest assessment of where they stand.

Part One: The Nine Traits of Effective Leaders

Each of the Nine Traits receives its own full chapter, grounded in real examples, case studies, and direct analysis:

Great Leaders Innovate - Innovation is a discipline, not a department. It starts with the questions leaders are willing to ask and the assumptions they are willing to challenge.

Great Leaders Create Value Through Values - Values are the operating system of an organization. Great leaders define them, model them, and hold others accountable to them.

Great Leaders Focus on People - The organizations that consistently win treat people as their primary competitive advantage - not in theory, but in daily decision-making.

Great Leaders Communicate Clearly - Most leadership failures have a communication failure at their root. Effective leaders speak with precision, listen with intention, and create space for honest dialogue.

Great Leaders Inspire Earned Trust - Trust is not given because of a title. It is built through consistency, keeping promises, and the willingness to be accountable.

Great Leaders Have Followers - Authority produces compliance. Leadership produces followership. This chapter examines what genuine followership looks like and what happens when it disappears.

Great Leaders Exhibit Integrity - Integrity is a daily practice - doing what you said you would do, especially when it is inconvenient and especially when no one is watching.

Great Leaders Build Great Leaders - The most lasting thing a leader can do is develop someone else. This chapter explores what it means to invest in the people around you as a genuine strategic priority.

Courage: The Trait Behind the Traits - Courage is the ninth trait because it makes the other eight possible. Knowing what the right thing to do is rarely the hard part. Doing it is where most leaders fall short.

Part Two: Leadership in Context

Part Two applies the Nine Traits to the real-world challenges that test them most - translating vision into targeted, measurable work; protecting culture from toxic employees; leading multigenerational teams; building resilience; and navigating change.

Drawing on forty years of experience in leadership development and organizational consulting, Roger W. Smith has written the book he would have wanted when he first stepped into a leadership role - honest, direct, and grounded in reality.

Monuments are not built for people who managed processes. They are built for people who changed lives. If you are ready to stop managing and start leading, this is your starting point.

They Don't Build Monuments Honoring Managers

Turning your potential into meaningful progress in a world that wants everything: it takes guts.The working world is changing every day and the demands on leaders, experienced and aspiring, can be confusing and sometimes extreme. You know you're capable of more, but you also know there must be a better way than constantly teetering on the edge of burnout, or pretending to be something you're not.The Guts to Grow will help you discover more about yourself, what might be holding you back and what you're uniquely capable of.You'll need to do some deep self-search, explore vulnerabilities and take risks. This book supports you to find that edge in a sustainable way, with practical advice backed up by real-life stories from inspirational leaders in business and professional sport and practical reflection tools in every chapter.You'll emerge eyes open and empowered, with a way of leading yourself and others that adapts but doesn't compromise who you are, and which has the potential to renew your purpose and transform your performance.

Know yourself. Find your edge. Lead your way

The Guts to Grow

How Shared Strategy Transforms Results at Every Level

The SOAR Effect

Why healthcare's most persistent failures are organizational, not financial or political In The Moral Alibi: How Healthcare Learned to Look Away--and How We See Again, Sachin H. Jain, MD, MBA--CEO of SCAN Group, Stanford faculty member, and former Obama Administration official--delivers a candid diagnosis of why healthcare institutions fail patients despite decades of reform. Drawing on his experience leading an organization from $2.7 billion to over $8 billion in revenue, Jain names the organizational pathologies that executives recognize but rarely discuss openly. The Moral Alibi examines how dysfunctional cultures, conflict-avoidant leadership, misaligned incentives, and ethical drift produce fragmented care, clinician burnout, and systems indifferent to patients. Jain identifies specific patterns including "innovation theater" that mistakes conferences and pilots for transformation and "split-the-baby leadership" that prioritizes institutional harmony over patient outcomes, offering both vocabulary and a framework for addressing the crisis beneath the crisis. Readers will also find: <ul> <li>An honest examination of why healthier organizations may be the prerequisite for healthier patients and what leadership courage that requires</li> <li>Analysis of how administrative complexity and institutional drift from founding purpose create systemic indifference to patient needs</li> <li>Insights drawn from leadership roles at CareMore Health, Aspire Health, and the Center for Medicare and Medicaid Innovation</li> <li>A framework for identifying organizational pathologies that persist despite financial investment, technological upgrades, and policy reform efforts</li> <li>Practical vocabulary for naming dysfunction that clinicians, executives, and board members recognize but rarely confront directly</li> </ul> Written for anyone navigating the gap between what American healthcare claims to be and what it actually does--including healthcare executives, physicians, policymakers, healthcare workers, and patients--The Moral Alibi provides the intellectual honesty and organizational framework needed to confront systemic dysfunction and lead meaningful change.

How Healthcare Learned to Look Away -- and How We See Again

The Moral Alibi

Why Emotional Intelligence Matters in Modern Leadership

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