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Sitkins P: Two Types of People

Two Types of People

Insights from Top Performers to Help You Make Decisions, Act, and Grow

Young Voices and Future Choices in Australia, the United Kingdom and Japan

Gender, Work and Care

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

Turn Hospitality Into Your Business's SuperpowerIn The Hospitality Advantage, Bruce Craul shows you how genuine hospitality is more than just a "nice to have"--it's a game-changing business strategy. Drawing on over four decades of experience in the hospitality industry, Craul reveals how treating customers and employees like guests can skyrocket loyalty, improve employee satisfaction, and ultimately drive business growth.This isn't about customer service--it's about creating a culture where people feel truly valued. Whether you lead a small startup or a multi-national brand, you'll learn how to make every interaction count, from first impressions to long-term relationships. Craul provides real-world examples and proven strategies that anyone can implement, regardless of industry, to build a business that stands out.You'll discover how to: <ul> <li>Build a culture of hospitality that drives customer retention</li> <li>Turn your team into passionate brand ambassadors</li> <li>Create unforgettable experiences that keep customers coming back</li> <li>Measure the ROI of hospitality to prove its impact on your bottom line</li> </ul>If you're tired of blending in with the competition and ready to make a lasting impression, The Hospitality Advantage shows you exactly how to create a welcoming environment that delivers real results.

Embracing the Competitive Power of Exceptional Hospitality in Every Industry

The Hospitality Advantage

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Tom Copeland is the nation’s leading expert on the business of family child care. As tax season approaches each year, thousands of family child care providers save time and money using the Tax Workbook and Organizers. The most comprehensive resource available, this book contains up-to-date guidance so family child care providers can accurately complete their own tax returns and take advantage of all the business deductions they are entitled to claim.

Family Child Care 2026 Tax Workbook and Organizer

Managing and Leading for Social Justice

A Plain English Guide to Thinking Globally and Investing Wisely: The life-changing personal finance and investment bestseller

How to Own the World

Global Economic Prospects is a World Bank Group Flagship Report that examines global economic developments and prospects, with a special focus on emerging market and developing economies, on a semiannual basis (in January and June). Each edition includes analytical pieces on topical policy challenges faced by these economies.

Global Economic Prospects, January 2026

Making Better Business Decisions provides a toolkit for understanding the case for a new project, product or service, business change or other investment of resources. The phrase 'business case' is universally understood, but scratch below the surface and you will find that it has many different meanings depending on the context and culture of an organisation. This is completely understandable, but wouldn't it be helpful if there was a common approach and a common language to developing business cases? Stefan Sanchez and Alan Brown unpack the different elements of a business case, setting out in detail what should be covered as follows: ¢ Strategic case - why do we want to invest and what are the outcomes we want to achieve? ¢ Economic case - what choices do we have and how do we assess them to identify a solution? ¢ Commercial case - who are our delivery partners and what is the 'deal' with them? ¢ Financial case - can we afford it and where is the money coming from? ¢ Management case - how are we going to manage delivery and what is required for governance and approval? Increasing complexity in business alongside the accelerating pace of change means that businesses need a consistent and reliable basis for making more decisions, faster. Making Better Business Decisions offers this potential.

Making Better Business Decisions provides a toolkit for understanding the case for a new project, product or service, business change or other investment of resources.  The phrase ’business case’ is universally understood, but scratch below the surface and you will find that it has many different meanings depending on the context and culture of an organisation.  This is completely understandable, but wouldn’t it be helpful if there was a common approach and a common language to developing business cases?    Stefan Sanchez and Alan Brown unpack the different elements of a business case, setting out in detail what should be covered as follows:  ¢ Strategic case - why do we want to invest and what are the outcomes we want to achieve? ¢ Economic case - what choices do we have and how do we assess them to identify a solution?  ¢ Commercial case - who are our delivery partners and what is the ’deal’ with them? ¢ Financial case - can we afford it and where is the money coming from? ¢ Management case - how are we going to manage delivery and what is required for governance and approval?  Increasing complexity in business alongside the accelerating pace of change means that businesses need a consistent and reliable basis for making more decisions, faster. Making Better Business Decisions offers this potential.

Making Better Business Decisions

A Retirement Gift Idea for that Special PersonTake control of your retirement with this retirement planning journal by Hyrum W. Smith.Hyrum W. Smith is one of the original creators of the Franklin Day Planner, the former Chairman and CEO of the Franklin Covey Company, and the recognized "Father of Time Management". For four decades, he empowered people to effectively govern their personal and professional lives. Now he empowers retirees with some of the same compelling guiding principles that have inspired positive personal change.Discover the benefits of aging well. The transition to retirement can be difficult. For many of us, careers are fulfilling and give us a sense of purpose each day. How do you carry that over to the next stage of life? Hyrum W. Smith, award-winning author of the retirement book Purposeful Retirement, offers answers in this motivating guided journal. This book is split into 52 sections to keep you inspired every week of the year. Each section is an invitation to reflect on your values, take purposeful action, and define your future.Retire inspired. Maybe you'll rekindle creative hobbies or find new retirement jobs in your post-career years. The path you take is up to you. Each part in this journal gives you the tools you need to find your personal retirement plan and make it happen. After retirement planning with this journal, you'll be enjoying retirement every day.Pay It Forward. Give guidance and inspiration to someone you love who's about to retire. The Purposeful Retirement Journal is great if you're looking for gifts for elderly parents, the best retirement gifts for women or men, or even 50th birthday gift ideas.This journal is the perfect companion to the book Purposeful Retirement. Readers who enjoyed books on retirement like How to Retire Happy, Wild, and Free; 101 Fun Things to Do in Retirement; Retirement Reinvention; or Retirement is a Full-time Job will love this interactive way to find new purpose in life.

<h2>A Retirement Gift Idea for that Special Person</h2>Take control of your retirement with this retirement planning journal by Hyrum W. Smith.Hyrum W. Smith is one of the original creators of the&nbsp;Franklin Day Planner, the former Chairman and CEO of the Franklin Covey Company, and the recognized “Father of Time Management”. For four decades, he empowered people to effectively govern their personal and professional lives. Now he empowers retirees with some of the same compelling guiding principles that have inspired positive personal change.Discover the benefits of aging well.&nbsp;The transition to retirement can be difficult. For many of us, careers are fulfilling and give us a sense of purpose each day. How do you carry that over to the next stage of life? Hyrum W. Smith, award-winning author of the retirement book&nbsp;Purposeful Retirement, offers answers in this motivating guided journal. This book is split into 52 sections to keep you inspired every week of the year. Each section is an invitation to reflect on your values, take purposeful action, and define your future.Retire inspired.&nbsp;Maybe you’ll rekindle creative hobbies or find new retirement jobs in your post-career years. The path you take is up to you. Each part in this journal gives you the tools you need to find your personal retirement plan and make it happen. After retirement planning with this journal, you’ll be enjoying retirement every day.Pay It Forward.&nbsp;Give guidance and inspiration to someone you love who’s about to retire. The&nbsp;Purposeful Retirement Journal&nbsp;is great if you’re looking for gifts for elderly parents, the best retirement gifts for women or men, or even 50th birthday gift ideas.This journal is the perfect companion to the book&nbsp;Purposeful Retirement.&nbsp;Readers who enjoyed books on retirement like&nbsp;How to Retire Happy, Wild, and Free;&nbsp;101 Fun Things to Do in Retirement;&nbsp;Retirement Reinvention; or&nbsp;Retirement is a Full-time Job&nbsp;will love this interactive way to find new purpose in life.

Two Types of People

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