The Service Providers
Von:
D. YagilThe success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
April 2008, Englisch
PALGRAVE MACMILLAN
9780230582675
PALGRAVE MACMILLAN
9780230582675

