The Service Providers
De:
D. YagilThe success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
avril 2008, Anglais
PALGRAVE MACMILLAN
9780230582675
PALGRAVE MACMILLAN
9780230582675

