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James Woodfall

Cliff Lansley

The Heart of Finance

Emotional intelligence for financial planners

Introduction – 1 Hearts, Minds And Money – 2 The Client Journey – 3 Preparing For Action – 4 Initial Meeting – 5 Planning Meeting – 6 Implementation Meeting – 7 Difficult Conversations – 8 Ongoing Service Work – Conclusion – Notes – Appendix: The Trusted Adviser Method Questionnaire – Acknowledgements – The Authors

Secrets of Success

THESE ARE THE REAL COMMUNICATION INSIGHTS YOU NEED TO GET AHEAD WHAT DO GREAT COMMUNIC ATORS KNOW THAT THE REST OF US DON'T? Do they have a secret recipe for success? Is there a special alchemy? The 50 secrets in this book reveals the things you need to know to express yourself with assurance and get your message across effectively. Every one of the 50 secrets in this book contains 3 strategies you can put into practice right now to get better results. Some of the ideas will surprise you, all will inspire you. Put these simple strategies together and you have a recipe for success, a formula that will unlock your potential. Communication made easy Whether you want to transmit competence, reassurance and responsibility, understand your own body language as well as that of other people, or banish self-doubt and build a bedrock of self-assurance, this book provides the tools and techniques you need. ABOUT THE SERIES Secrets books are designed to be easy to incorporate into your daily life. They boil down the essentials of important topics into short, quick lessons giving expert advice on a wide range of challenges that you can apply instantly. Each chapter outlines one of the 50 secrets and gives three strategies for putting the ideas into action. Whether you want to improve your efficiency, clear your desk, or be on top of your work, these books give the answers you're looking for.

50 Insights from Brilliant Communicators

Secrets of Confident Communication

Uncover the psychological shortcuts that shape every decision you make - and learn how to use them in business. Voted #1 in the BBH World Cup of Advertising Books Winner of the Sales and Marketing Category at the Business Book Awards Before you can influence decisions, you need to understand what drives them. The Choice Factory is an essential read for anyone who wants to learn. By observing a typical day of decision-making, from trivial food choices to significant work-place moves, behavioural science expert Richard Shotton investigates how our behaviour is shaped by psychological shortcuts. With a clear focus on the marketing potential of knowing what makes us tick, he draws on evidence from academia, real-life ad campaigns and his own original research. Entertaining and highly accessible, The Choice Factory is made up of 25 short chapters, each addressing a cognitive bias and outlining simple ways to apply it to your own marketing challenges. Shotton interviews some of the smartest and most influential thinkers in advertising, including Rory Sutherland, Lucy Jameson and Mark Earls. Covering everything from priming to the pratfall effect, charm pricing to the curse of knowledge, with The Choice Factory as your guide it has never been easier to apply the science of behavioural economics to marketing. 'Actionable, memorable and powerful' - Seth Godin, bestselling author of This is Marketing Now part of the Harriman House Essentials Collection, a series showcasing the very best of business and finance books.

Harriman House Essentials

The Choice Factory

How Shared Strategy Transforms Results at Every Level

The SOAR Effect

<div>Shortlisted for Illustrator of the Year – British Book Awards 2025&nbsp; &nbsp; From the award-winning creator of I (Hate) Love Books comes a humorous and heartfelt tale about the value of kindness and the magic of making new friends. Oh, Carrots! is the perfect choice for young children as they begin to navigate their first friendships.¿&nbsp; &nbsp; Mr Rabbit lives alone, and do you know what? He likes it! He enjoys peaceful moments spent reading, drinking cups of tea and gardening – but sometimes it can get a little too quiet . . .&nbsp; &nbsp; Luckily, Spring has arrived, and that means Mr Rabbit can plant his favourite vegetable –¿carrots!¿&nbsp; &nbsp; With some love, sunshine and a little bit of singing, the carrots begin to grow. But one day, Mr Rabbit spots something unusual – a wiggling carrot top! He pulls and pulls, and out pops a walking, talking carrot.¿&nbsp; &nbsp; Carrot only wants to be Mr Rabbit’s friend, but Mr Rabbit just wants to be left alone! From leaving soil all over the sofa to rummaging through books, Carrot's mischievous antics leave Mr Rabbit feeling a bit irritated. &nbsp; Yet, as the day unfolds, Mr Rabbit finds himself starting to enjoy the company. He’s so used to being all alone that he’s never even considered having a friend. Maybe now is the perfect time for that to change. . . &nbsp; &nbsp; Mariajo Ilustrajo once again creates a story that children will want to revisit time and again. Following the prize-winning Flooded, Lost and I (Hate) Love Books, Oh, Carrots! confirms Mariajo as one of today's most exciting picture book creators. &nbsp;</div>

Oh, Carrots!

How to Build a Prospecting Playbook (for Sales Leaders)

Graphic Sales

Most leadership books are written from the top of the mountain. This one is not.
 
The Human Side of Leadership grew out of a personal challenge: taking years of LinkedIn articles about leadership and turning them into something more permanent. What emerged is a book written from somewhere on the path, by someone still climbing.
 
Chris MacKinnon has spent nearly 30 years working in IT across multiple sectors and more than 33 years coaching hockey at a high level. In both worlds, he kept running into the same truth: the technology rarely matters as much as how you deliver it, and the game plan rarely matters as much as the people running it.
 
This book does not offer a framework. It does not promise a system. It is a collection of honest reflections on the moments that actually shape leaders: when to listen instead of respond, when accountability means holding yourself to the same standard, when empathy is the thing that gets the job done. Each chapter stands on its own and can be read as a conversation, not a guide.
 
The themes that surface most often are the ones that kept coming up in his own work: trust, empathy, humility, accountability, and the weight that words carry when you are in a position of influence. The examples are drawn from IT, education, and coaching, but the lessons are not confined to those spaces. Leadership shows up wherever people influence one another.
 
If you manage people, lead teams, or are trying to become the kind of leader you would actually want to work for, this book is for you.

The Human Side of Leadership

Focus Beyond the Business Card: A fun, step-by-step guide to growing your pet business through community advocacy & education

Paws, People, and Prosperity

Leo Lionni's 100 First Words

Bear's World

This companion title to Natalia Shaloshvili’s award-winning book Bear is a funny and comforting take on how to cope with constant worrying. With a little help from his friend Duck, Bear finds that even when his biggest (cookie-related!) worries do come true, it’s not the end of the world. &nbsp; At first, Bear is happily munching his cookie, until a thought creeps in: what if it’s the last cookie? When this turns out to be true, he sets off for the shops – and his worries mount and mount. He worries about missing the bus . . . and it leaves without him. He worries he’ll get lost . . . and gets lost. By the time he finds the cookie queue, he’s at the very back;¿and his worst worry comes true. The very last cookie goes . . . to Duck!&nbsp; But just when Bear thinks his worst fears have been realised, Duck gently shows him that worries don’t have to end in disaster. By sharing his cookie and reminding Bear that ‘what ifs’ can lead to happy endings too, Duck helps his friend see that things often turn out better than expected.&nbsp; Complete with Natalia Shaloshvili’s expressive, playful illustrations and a story that balances humour with warmth, Bear Worries captures the familiar experience of children (and adults) whose imaginations run away with them. Both entertaining and reassuring, this picture book is the perfect springboard for conversations about anxiety, resilience and friendship.&nbsp; Whether shared at storytime, used in classrooms or given as a thoughtful gift, Bear Worries is an essential addition to every child’s bookshelf. It offers the reminder that no worry is too big when faced together.&nbsp;&nbsp;

Bear Worries

From Ann Handley, Wall Street Journal bestselling author of Everybody Writes, comes a smart, timely, clear-eyed guide to knowing when to speed up, when to slow down, and when the shortcut costs more than it saves. You already know how to go fast. What nobody taught you is when not to. In ASAP: As SLOW As Possible, Ann Handley rebels against the false urgency baked into modern work and life—and shows you how to recognize Slowments: the moments when slowing down is not weakness, hesitation, or delay. It's the smarter move. Because when everyone has access to the same shortcuts, the real edge is knowing when not to take them. With research, brain science, vivid storytelling, and Handley’s signature wit, ASAP: As SLOW As Possible reveals the hidden speed traps that weaken our judgment, creativity, and original thinking—especially in an age when AI makes the fastest path feel like the smartest one—and gives you a practical way to know when speed is serving you and when it’s taking you farther from what matters. You'll discover: <ul><li>The Hasty Progress Illusion—why motion can feel like mastery, even when nothing lasting is taking hold</li><li>The ASAP Matrix—how to know exactly when to autopilot, when to pause, and when a moment deserves more of you</li><li>The six Slowments in life and in work—the pivotal moments when slowing down changes what happens next</li><li>How to protect your judgment in a world eager to outsource it</li><li>When choosing analog leads to sharper ideas, wiser decisions, more creative approaches, stronger relationships, and meaningful work</li><li>How to stop confusing speed with progress—and start choosing the pace the moment actually requires</li></ul> ASAP: As SLOW As Possible reveals slowness as a generative force and for the first time gives you a way to harness life’s most important slow moments. Not by doing less, opting out, or becoming the kind of person who ferments things in a shed. But by knowing when speed helps—and when it hollows out the very thing you hoped it would serve. It’s time to choose the long road when the shortcut costs too much.

From Ann Handley, Wall Street Journal bestselling author of Everybody Writes, comes a smart, timely, clear-eyed guide to knowing when to speed up, when to slow down, and when the shortcut costs more than it saves. You already know how to go fast. What nobody taught you is when not to. In ASAP: As SLOW As Possible, Ann Handley rebels against the false urgency baked into modern work and life—and shows you how to recognize Slowments: the moments when slowing down is not weakness, hesitation, or delay. It's the smarter move. Because when everyone has access to the same shortcuts, the real edge is knowing when not to take them. With research, brain science, vivid storytelling, and Handley’s signature wit, ASAP: As SLOW As Possible reveals the hidden speed traps that weaken our judgment, creativity, and original thinking—especially in an age when AI makes the fastest path feel like the smartest one—and gives you a practical way to know when speed is serving you and when it’s taking you farther from what matters. You'll discover: <ul><li>The Hasty Progress Illusion—why motion can feel like mastery, even when nothing lasting is taking hold</li><li>The ASAP Matrix—how to know exactly when to autopilot, when to pause, and when a moment deserves more of you</li><li>The six Slowments in life and in work—the pivotal moments when slowing down changes what happens next</li><li>How to protect your judgment in a world eager to outsource it</li><li>When choosing analog leads to sharper ideas, wiser decisions, more creative approaches, stronger relationships, and meaningful work</li><li>How to stop confusing speed with progress—and start choosing the pace the moment actually requires</li></ul> ASAP: As SLOW As Possible reveals slowness as a generative force and for the first time gives you a way to harness life’s most important slow moments. Not by doing less, opting out, or becoming the kind of person who ferments things in a shed. But by knowing when speed helps—and when it hollows out the very thing you hoped it would serve. It’s time to choose the long road when the shortcut costs too much.

When to Take the Long Road in a Shortcut World

ASAP: As Slow as Possible

CONVIÉRTETE EN UN MAESTRO DE LAS VENTAS CON ESTA GUÍA INFALIBLE. ¿Quieres vender más, con menos rechazo y más confianza? En Ventas para todos, Blair Singer, uno de los entrenadores de ventas más reconocidos del mundo, comparte su sistema probado para convertirte en un vendedor imparable. Ya sea que trabajes por tu cuenta, quieras mejorar tu posición en tu empresa o sueñes con emprender, este libro te enseña cómo aprovechar tu estilo personal de ventas para ganar más dinero, más confianza y más libertad. EN ESTAS PÁGINAS ENCONTRARÁS: Los 3 elementos esenciales de las ventas Las 10 mejores formas de superar el miedo al rechazo Frases infalibles para abrir conversaciones en eventos La forma más sencilla de encontrar prospectos Cómo manejar las 5 objeciones más comunes de los clientes 5 secretos para cerrar más ventas y ganar más dinero No importa si eres nuevo o si llevas años en el juego de negociar, Ventas para todos te ayudará a dar el siguiente gran paso. Si quieres tener control sobre tu tiempo, tus ingresos y tu futuro, este libro es para ti. EMPIEZA HOY. APRENDE A VENDER SIN MIEDO. Y VÉNDELO TODO. ENGLISH DESCRIPTION Real Advisors. Real Information. MASTER SELLING WITH THIS NO-FAIL GUIDE In Sales Strategies for Everyone, lifelong salesman and sought-after sales trainer Blair Singer delivers an accessible, comprehensive guide to sales success. Packed with practical exercises to help you internalize Singer's techniques, this book teaches you the skills great salespeople use to sell with confidence - even to the most skeptical customers. In these pages, you'll learn along with the author's young son, an aspiring salesman, as Singer reveals his proven step-by-step selling system. Singer also shows you how to leverage your sales abilities to climb the corporate ladder or become a successful business owner. Insider tips include: The 3 essential elements of selling Top 10 ways to overcome fear of rejection Foolproof opening lines for networking events How to earn more using your personal sales style The easiest way to find prospects How to handle the top 5 customer objections 5 secrets to closing more sales How to get great testimonials that sell for you And much more! Whether you're an experienced salesperson looking to up their game or a newcomer considering your first sales role, Sales Strategies for Everyone will give you new insights. This book is a must for anyone seeking to build a sales career that provides a great lifestyle and empowers you to set your own course in life.

CONVIÉRTETE EN UN MAESTRO DE LAS VENTAS CON ESTA GUÍA INFALIBLE. ¿Quieres vender más, con menos rechazo y más confianza? En Ventas para todos, Blair Singer, uno de los entrenadores de ventas más reconocidos del mundo, comparte su sistema probado para convertirte en un vendedor imparable. Ya sea que trabajes por tu cuenta, quieras mejorar tu posición en tu empresa o sueñes con emprender, este libro te enseña cómo aprovechar tu estilo personal de ventas para ganar más dinero, más confianza y más libertad. EN ESTAS PÁGINAS ENCONTRARÁS: Los 3 elementos esenciales de las ventas Las 10 mejores formas de superar el miedo al rechazo Frases infalibles para abrir conversaciones en eventos La forma más sencilla de encontrar prospectos Cómo manejar las 5 objeciones más comunes de los clientes 5 secretos para cerrar más ventas y ganar más dinero No importa si eres nuevo o si llevas años en el juego de negociar, Ventas para todos te ayudará a dar el siguiente gran paso. Si quieres tener control sobre tu tiempo, tus ingresos y tu futuro, este libro es para ti. EMPIEZA HOY. APRENDE A VENDER SIN MIEDO. Y VÉNDELO TODO. ENGLISH DESCRIPTION Real Advisors. Real Information. MASTER SELLING WITH THIS NO-FAIL GUIDE In Sales Strategies for Everyone, lifelong salesman and sought-after sales trainer Blair Singer delivers an accessible, comprehensive guide to sales success. Packed with practical exercises to help you internalize Singer's techniques, this book teaches you the skills great salespeople use to sell with confidence - even to the most skeptical customers. In these pages, you'll learn along with the author's young son, an aspiring salesman, as Singer reveals his proven step-by-step selling system. Singer also shows you how to leverage your sales abilities to climb the corporate ladder or become a successful business owner. Insider tips include: The 3 essential elements of selling Top 10 ways to overcome fear of rejection Foolproof opening lines for networking events How to earn more using your personal sales style The easiest way to find prospects How to handle the top 5 customer objections 5 secrets to closing more sales How to get great testimonials that sell for you And much more! Whether you're an experienced salesperson looking to up their game or a newcomer considering your first sales role, Sales Strategies for Everyone will give you new insights. This book is a must for anyone seeking to build a sales career that provides a great lifestyle and empowers you to set your own course in life.

Ventas para todos: Estrategias para vender del coach ideal / Sales Strategies For Everyone: Essential Selling Tips from the Sales Coach You Wish You Had

Every leader knows the drain of conflict handled badly: performance conversations that go nowhere, teams that don't trust each other, fires you keep putting out instead of doing the work you want to do. Most leadership advice treats conflict as a threat to manage. This book makes the opposite case: Conflict is energy, and how you use it determines whether it builds your team or turns your work culture toxic. That choice has never mattered more. Employees now spend over a third of their workday dealing with conflict, and fewer than half trust their leader to navigate it well. Leaders who don't handle conflict skillfully create workplaces with 80 percent more unproductive conflict. Ninety-four percent of people trained in this framework rate it more effective than anything else they've used. What makes this different from the standard playbook for “difficult conversations”? Most frameworks ask you to choose: kind or direct, relationship or results. This book rejects that trade-off: Compassion without accountability is ineffective, and accountability without it is unkind. This book shows how to hold both, using the compassion cycle, the drama triangle it replaces, and the ORPO formula, turning principle into a repeatable playbook. The book moves in three parts: first naming the problem, how good intentions and unmanaged conflict energy spiral into drama; then introducing the antidote, the compassion cycle and the behavioral skills that interrupt drama before it takes hold; and finally handing you the playbook, the ORPO formula and match-and-move method for engaging conflict and coaching others through it in real time. New to this edition: <ul><li>A complete framework outline up front</li><li>Fifteen years of refinement teaching, coaching, and certifying practitioners worldwide</li><li>New research on what skilled conflict leadership is worth</li><li>Reorganized chapters, more-inclusive language, fresh real-life illustrations</li><li>Access to the Compassionate Accountability Assessment and a range of additional resources to extend the book's impact well beyond the page</li></ul> Written by Nate Regier, PhD, cofounder and CEO of Next Element Consulting, this book distills two decades of applied research into a model any leader can use the next time conflict shows up, which will be soon.

A Playbook for Drama-Proof Leadership

Conflict Without Casualties, Third Edition

The Heart of Finance

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