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James Woodfall

Cliff Lansley

The Heart of Finance

Emotional intelligence for financial planners

Introduction – 1 Hearts, Minds And Money – 2 The Client Journey – 3 Preparing For Action – 4 Initial Meeting – 5 Planning Meeting – 6 Implementation Meeting – 7 Difficult Conversations – 8 Ongoing Service Work – Conclusion – Notes – Appendix: The Trusted Adviser Method Questionnaire – Acknowledgements – The Authors

A Playbook for Drama-Proof Leadership

Conflict Without Casualties, Third Edition

Exposes the anatomy of organizational harm and how to save institutions from toxic cultures While we often read about the scandals organizations cause, we are often left wondering: why do organizations keep causing harm? Benjamin van Rooij and Nicholas Lord argue that to truly understand and address the impacts of dysfunctional workplaces we must understand the economic, social, and governmental contexts. To do so, Toxic uses dozens of in-depth case studies to connect the dots between various scandals and illustrate the deeper toxic patterns within organizations that lead to them. Each chapter recounts compelling stories of individuals caught within these toxic systems and addresses urgent societal challenges such as climate change, structural abuse, and the failures of both private and public institutions. Stories include: <ul><li>The role the US Federal Aviation Authority played in Boeing’s failure to ensure the safety of its 737 MAX airplanes</li><li>Volkswagen executives installing emission cheating software in 11 million vehicles</li><li>How Monsanto suppressed critical scientific evidence of the harmful nature of some of its most important products.</li></ul> Accessible, engaging, and full of insight, Toxic, breaks down the core characteristics of toxic organizations and equips readers with tools to unearth and prevent toxicity.

Exposes the anatomy of organizational harm and how to save institutions from toxic cultures While we often read about the scandals organizations cause, we are often left wondering: why do organizations keep causing harm? Benjamin van Rooij and Nicholas Lord argue that to truly understand and address the impacts of dysfunctional workplaces we must understand the economic, social, and governmental contexts. To do so, Toxic uses dozens of in-depth case studies to connect the dots between various scandals and illustrate the deeper toxic patterns within organizations that lead to them. Each chapter recounts compelling stories of individuals caught within these toxic systems and addresses urgent societal challenges such as climate change, structural abuse, and the failures of both private and public institutions. Stories include: <ul><li>The role the US Federal Aviation Authority played in Boeing’s failure to ensure the safety of its 737 MAX airplanes</li><li>Volkswagen executives installing emission cheating software in 11 million vehicles</li><li>How Monsanto suppressed critical scientific evidence of the harmful nature of some of its most important products.</li></ul> Accessible, engaging, and full of insight, Toxic, breaks down the core characteristics of toxic organizations and equips readers with tools to unearth and prevent toxicity.

How Organizations Go Bad

Toxic

An inspirational reframing of the bestselling classic The 5 Languages of Love, including all kinds of people and all kinds of loveThe Five Love Languages by Gary Chapman has sold millions of copies since it was published in 1992. Framed around how to best communicate with your romantic partner, "What's your love language?" is such a pervasive conversation topic that it's become a common prompt on dating apps. But despite its popularity, it really hasn't kept up with the times-it's simplistic, limited, and doesn't allow room for all the beautiful complexities life has to offer.Love Lessons, written by Alise Morales and illustrated by Ana Jarén, reframes the familiar concept of love languages as a more fluid and flexible method of communication that we all engage with at different times, in different moods, and with different people.From romantic partners to close friends, from family to coworkers, this book shows how love languages don't have to be a one-size-fits-all approach. Existing love languages are reexamined and new ones introduced as equally powerful tools for expressing respect, admiration, and care in our most valued relationships. Morales' text is accompanied by Jarén's diverse artwork, showcasing illustrations that reflect the anarchy of the universal approach previously set forth by Chapman. Her maximalist, colorful drawings are indicative of the fun and freeing content that Morales has reframed to reach a more open-minded generation.Informative writing, inclusive language, and multiple-choice quizzes come together in Love Lessons to reach new heights within the community of people wanting to uncover how they give and receive love.

A Modern Guide to Showing, Giving, and Receiving Love

Love Lessons

**A laugh-out-loud picture book about the power of saying sorry** **Good manners have never been so much fun!** Everyone knows you should always say sorry when you make a mistake. But when Clare forgets this very important rule (OOPS!), things spiral wildly out of control . . . Suddenly, the consequences are bigger, bolder and stranger than Clare could ever have imagined - with dragons, trolls, polar explorers and a whole flotilla of extremely furious fishermen standing between her and putting things right. A riotous, fast-paced adventure that proves one small word can make a very big difference, this is the perfect picture book for sparking laughter, conversations and repeat reads. From the bestselling, award-winning author of You Must Bring a Hat and I Really Want the Cake (shortlisted for the Waterstones Children's Book Prize), and illustrated by the creator of Think Big by Kes Grey.

A laugh-out-loud picture book about manners for age 3+

OOPS!

A Hank Goes Honk Story

Join a lovable antihero on a hilarious adventure exploring friendship and kindness in this delightful book for fans of Don't Let the Pigeon Drive the Bus. Now in board book format for the youngest readers! Hank is a super loud, super rude goose, and his friends are fed up! Can he learn to be less honk and more heart? Hank is one rude goose. He doesn't see anything wrong with interrupting others when they're speaking. He helps himself to the cherries on the top of other people's cupcakes. He makes loud noises in the library and movie theater...and he's upsetting everyone! But being rude, loud, and obnoxious can't always be fun—in fact, it can be downright lonely. Will Hank find a way to be more considerate of his friends? Kids will love Hank's hilarious antics and silly noises, brought to life with vibrant, whimsical illustrations that pop off the page. Grown-ups will appreciate the lessons of friendship, recognizing others’ feelings, and being considerate of those around us. Now in board book format for the youngest readers! Meet Hank the goose, the star of every Hank Goes Honk story. He’s energetic and full of personality (a little too much at times), but lovable all the same. Through his humorous adventures, Hank learns lessons about friendship, kindness, and manners, making him the perfect companion for toddlers.

Hank Goes Honk

Flow the Movie

The smash-hit movie Flowis now available as a novelisation for readers aged 8+! When Cat's home is submerged by a great flood, it finds refuge on a boat alongside an unlikely band of animal companions...Together they embark on an extraordinary journey, encountering abandoned cities, breathtaking landscapes and forgotten creatures of the deep - while discovering their capacity for courage, resilience and friendship.<ul><li>An enchanting adaptation of the Oscar-winning film beloved of audiences around the globe.</li><li>Flow is the winner of both an Oscar and a Golden Globe for Best Animated Feature, as well as a host of other prestigious awards and nominations.</li></ul>Praise for the movie:"Brimming with sentiment but notcsentimentality" - IndieWire"The animals act like animals, and that gives their adventure an authenticity that, in moments of both delight and peril, makes the emotion that much more powerful." - New York Times"Pure cinema, pure animation, pure magic" - Film Yap"An eco-parable ... bracingly fresh and unexpected" - Guardian"Mesmerising and wondrous" - Empire

Flow: The Official Story of the Movie

Focus Beyond the Business Card: A fun, step-by-step guide to growing your pet business through community advocacy & education

Paws, People, and Prosperity

American Alliance of Museums

Museums as informal learning platforms that reflect the subjects, themes, and contexts representing all aspects of life, have a unique advantage and a responsibility to contribute to empathy-building in our world by offering opportunities for experiential learning of empathy as a portal to a deep understanding of our interconnected and interdependent existence. Within this context, empathy is defined as a form of perception, enabling us to connect with ourselves and others through a cultivation of self-knowledge. This is key to take sustainable actions towards major global challenges our world is facing, such as fragmentation, othering, as well as social and environmental injustices.



An Empathy-Building Toolkit for Museums will offer a rich variety of practical and multidisciplinary solutions to empathy-building with potential for adaptation, implementation, and scaling through a variety of museums, and other informal learning platforms, that aspire to become incubators of empathy in their respective sectors, institutions, systems, and communities. Whether museum visitors are engaging with art, religious objects, or animals, cultural heritage professionals can use the strategies outlined in this book to foster empathy and reflection, making museums a more transformative and enlightening experience.

An Empathy-Building Toolkit for Museums

«Raja, que es un experto en marketing de vanguardia, no sólo ofrece una visión fascinante del Quinto Paradigma del Marketing, sino que también muestra cómo jugar hábilmente en él y ganar. Es un libro excepcional que marcará un hito en el mundo del marketing.» -—ASHOK VASWANI, director general de Banca de consumo y pagos de Barclays Raja Rajamannar, Chief Marketing &amp; Communications Officer de Mastercard, una de las marcas más premiadas y reconocidas a nivel mundial, nos comparte en este libro las estrategias más innovadoras y de vanguardiapara navegar los desafíos derivados de la evolución de la tecnología, la cual ha dado pasos agigantados en las últimas décadas y ha impactado en la forma en la que hacemos marketing en la actualidad. Aquí encontrarás las herramientas más visionarias para sumarte a tiempo a la revolución, para que tu marcacomercial tenga éxito y asegurarte de que tu empresa o el lugar donde trabajas siga siendo relevante de cara al futuro. En Quantum marketing los lectores aprenderán a: Comprender la evolución del marketing. Obtener las mejores tácticas de marketing que se deben seguir en una industria en constante evolución. Romper el paradigma mental para competir en cualquier empresa. Conocer a los principales especialistas en marketing de diversas industrias. ENGLISH DESCRIPTION Raja, who is an expert in cutting-edge marketing, not only offers a fascinating insight into the Fifth Paradigm of Marketing but also shows how to play skillfully within it and win. It is an exceptional book that will mark a milestone in the world of marketing.” —ASHOK VASWANI, Chief Executive Officer of Consumer Banking and Payments at Barclays Raja Rajamannar, Chief Marketing Officer of Mastercard, shares breakthrough, frontier strategies to navigate the challenges that result from today's unprecedented disruption. As technology has continually evolved in the last several decades, marketing has had to change with it, evolving through four significant stages that build on the strategies and tools of the previous era. What happens next in the fifth stage, or Fifth Paradigm, will not be an evolution, but a revolution. Almost everything about how marketing is done today, including the very notion of a brand itself, will require a complete re-imagination. As Chief Marketing Officer of Mastercard, one of the world's most recognizable and decorated brands, Raja Rajamannar shares the forward-thinking ways all businesses must rethink their entire marketing landscape to remain relevant and be successful. In Quantum Marketing, readers will: Understand the evolution of marketing and how to be at the forefront of future change. Get clarity on the right marketing strategies and tactics to pursue amidst an ever-evolving industry. Achieve breakthroughs in innovative thinking to compete in modern business. Gain perspective from top marketers across industries. Quantum Marketing is for all business people who seek to understand how rapidly marketing is evolving, what marketers are doing to get ready for this shift, and what the new world will look like for companies, consumers, and society as the race to develop revolutionary marketing strategies reaches a whole new level.

«Raja, que es un experto en marketing de vanguardia, no sólo ofrece una visión fascinante del Quinto Paradigma del Marketing, sino que también muestra cómo jugar hábilmente en él y ganar. Es un libro excepcional que marcará un hito en el mundo del marketing.» -—ASHOK VASWANI, director general de Banca de consumo y pagos de Barclays Raja Rajamannar, Chief Marketing &amp; Communications Officer de Mastercard, una de las marcas más premiadas y reconocidas a nivel mundial, nos comparte en este libro las estrategias más innovadoras y de vanguardiapara navegar los desafíos derivados de la evolución de la tecnología, la cual ha dado pasos agigantados en las últimas décadas y ha impactado en la forma en la que hacemos marketing en la actualidad. Aquí encontrarás las herramientas más visionarias para sumarte a tiempo a la revolución, para que tu marcacomercial tenga éxito y asegurarte de que tu empresa o el lugar donde trabajas siga siendo relevante de cara al futuro. En Quantum marketing los lectores aprenderán a: Comprender la evolución del marketing. Obtener las mejores tácticas de marketing que se deben seguir en una industria en constante evolución. Romper el paradigma mental para competir en cualquier empresa. Conocer a los principales especialistas en marketing de diversas industrias. ENGLISH DESCRIPTION Raja, who is an expert in cutting-edge marketing, not only offers a fascinating insight into the Fifth Paradigm of Marketing but also shows how to play skillfully within it and win. It is an exceptional book that will mark a milestone in the world of marketing.” —ASHOK VASWANI, Chief Executive Officer of Consumer Banking and Payments at Barclays Raja Rajamannar, Chief Marketing Officer of Mastercard, shares breakthrough, frontier strategies to navigate the challenges that result from today's unprecedented disruption. As technology has continually evolved in the last several decades, marketing has had to change with it, evolving through four significant stages that build on the strategies and tools of the previous era. What happens next in the fifth stage, or Fifth Paradigm, will not be an evolution, but a revolution. Almost everything about how marketing is done today, including the very notion of a brand itself, will require a complete re-imagination. As Chief Marketing Officer of Mastercard, one of the world's most recognizable and decorated brands, Raja Rajamannar shares the forward-thinking ways all businesses must rethink their entire marketing landscape to remain relevant and be successful. In Quantum Marketing, readers will: Understand the evolution of marketing and how to be at the forefront of future change. Get clarity on the right marketing strategies and tactics to pursue amidst an ever-evolving industry. Achieve breakthroughs in innovative thinking to compete in modern business. Gain perspective from top marketers across industries. Quantum Marketing is for all business people who seek to understand how rapidly marketing is evolving, what marketers are doing to get ready for this shift, and what the new world will look like for companies, consumers, and society as the race to develop revolutionary marketing strategies reaches a whole new level.

Quantum marketing. Domina la nueva mentalidad para conectar con los consumidores de mañana / Quantum Marketing

For the first time ever, one of the world's most iconic business leaders shares the story of his remarkable life and career.Ken Chenault has lived his life at the confluence of the historical forces that have shaped modern America, keenly aware of both the burdens of its past and the dynamic potential of its future. Born in 1951, when segregation was still inscribed in the laws of the land, he ascended to the peak of corporate America over the course of the next fifty years. In his thoughtful and wide-ranging memoir, Chenault reflects on his personal journey, the mentors who shaped him, and his lifelong quest to realize his own potential and make a meaningful difference in people's lives. Equal to the Task is a classic American story for our times.After joining American Express, Chenault steadily worked his way up to the very top. He led the company for almost two decades, driving market-leading innovations, before stepping down and making another surprising life choice. Eschewing the more traditional roles for former CEOs, he joined a dynamic venture capital firm, seeking to help build enduring companies that leverage technology for both profit and purpose. Over the past years, he has continued to be a steady voice of moral clarity in the public and private sectors."In these pages, I share how I managed the opportunities and challenges encountered over the course of my life and career. In doing so, I hope to convey the values I hold most dear. Values passed down to me by my ancestors, my parents, my teachers, my heroes, and my mentors. These values have guided me throughout my journey, and I consider them pivotal to meeting these extraordinary times as my country wrestles with its own identity, its future, and its role in the 21st century."

For the first time ever, one of the world’s most iconic business leaders shares the story of his remarkable life and career.

A Life Forged Between America’s Promise and Its Truth

Equal to the Task

A clever, funny picture book about one of life’s most important skills: the art of saying sorry. &nbsp; &nbsp; Sammy is in trouble. He’s stuck in his room (on his mum’s birthday!) writing sorry letters for things he shouldn’t have done. But what exactly has Sammy done? &nbsp; &nbsp; Told entirely through Sammy’s letters, this inventive and laugh-out-loud story gradually reveals the chaos behind his well-meaning plan. As one apology letter leads to another, the story of Sammy’s robot-related adventure unfolds . . . &nbsp; &nbsp; But the big question is will Sammy make it out of his room in time to celebrate his mum’s birthday? And what’s going on with all the robots?&nbsp; &nbsp; A fresh take on one of life’s essential lessons, Sorry, Sammy combines laugh-out-loud humour with a heartfelt message about making things right.&nbsp;

Sorry, Sammy

Taut, lyrical and utterly gripping - the internationally award-winning and bestselling debut A fizzing headrush of a novel about four boys coming of age on the deprived outskirts of Oslo 'A gut punch of a debut [in] hurricane prose' Times Literary Supplement 'Raw and unfiltered, I was hooked from the very first page' Service95 Last night i got woke up by marco ringing, and he was crying, he said, he died ivor, he died, and i didnt need to hear who to know, i just hung up. Ivor and Marco have been getting high since they were thirteen, started dealing at fourteen, by fifteen they were carrying knives. At sixteen years old, they hurtle from one trip to the next, one fight to the next, always watching their backs. Ivor dreams of getting out - finishing school, becoming a lawyer, marrying the girl he loves from the corner shop - but the path he's on only leads one way. In flashes of firecracker prose, shot through with rare empathy, irrepressible wit and gut-punch pathos, Oliver Lovrenski gives voice to young men growing up in a brutal and chaotic world. WINNER of the Oslo City Artist Prize and the Norwegian Booksellers Prize SHORTLISTED for the Brage Award and the Tarjei Vesaas Debut PrizE SHORTLISTED for the Oxford-Weidenfeld Prize LONGLISTED for the European Literature Prize

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The Heart of Finance

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