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James Woodfall

Cliff Lansley

The Heart of Finance

Emotional intelligence for financial planners

Introduction – 1 Hearts, Minds And Money – 2 The Client Journey – 3 Preparing For Action – 4 Initial Meeting – 5 Planning Meeting – 6 Implementation Meeting – 7 Difficult Conversations – 8 Ongoing Service Work – Conclusion – Notes – Appendix: The Trusted Adviser Method Questionnaire – Acknowledgements – The Authors

A Merchant's Guide to Financial Clarity and Growth

SALES, INVENTORY AND SUCCESS

A unique look at crisis leadership and the hard but invaluable lessons that can be learned in difficult and uncertain times. Our fascination with leadership runs deep and has done so for centuries - just witness the books on Nelson, Churchill and Thatcher. But what exactly are the attributes and competencies that separate those who lead effectively from those who won't, don't or can't? For many people, the acid test of true leadership comes during moments of crisis, when the stakes are highest and the decisions most difficult. It's no surprise, then, that our fascination with stories of leaders overcoming great adversity is endless. This interest has been exacerbated in recent years as every organization in the world has found itself in a crisis at some level, whether due to a collapse in sales, an unexpected spike in demand, a logistics nightmare or the sheer uncertainty that the Covid-19 pandemic wrought. Leading from the Frontline offers multiple perspectives of leadership from across multiple types of crisis. Each chapter tells the story of a leader who steered their organization through a particularly tumultuous period. It looks at the challenges they faced, the decisions they were forced to make, the personal pressures they encountered, the lessons they learned and the mistakes they made. It also examines how the crisis they responded to subsequently changed their organization or the environment in which they operate. Including issues of a medical, socio-political, environmental and military nature, while featuring a range of reputational crises case studies, Leading from the Frontline is essential reading for any leader to prepare their organization for uncertain futures.

A unique look at crisis leadership and the hard but invaluable lessons that can be learned in difficult and uncertain times.

Our fascination with leadership runs deep and has done so for centuries - just witness the books on Nelson, Churchill and Thatcher. But what exactly are the attributes and competencies that separate those who lead effectively from those who won't, don't or can't?
 
For many people, the acid test of true leadership comes during moments of crisis, when the stakes are highest and the decisions most difficult. It's no surprise, then, that our fascination with stories of leaders overcoming great adversity is endless. This interest has been exacerbated in recent years as every organisation in the world has found itself in a crisis at some level, whether due to a collapse in sales, an unexpected spike in demand, a logistics nightmare or the sheer uncertainty that the pandemic has wrought.
 
Leading from the Frontline offers multiple perspectives of leadership from across multiple types of crisis. Each chapter tells the story of a leader who steered their organisation through a particularly tumultuous period. It looks at the challenges they faced, the decisions they were forced to make, the personal pressures they encountered, the lessons they learned and the mistakes they made. It also examines how the crisis they responded to subsequently changed their organisation or the environment in which they operate. Including issues of a medical, socio-political, environmental and military nature, while featuring a range of reputational crises case studies, Leading from the Frontline is essential reading for any leader to prepare their organisation for uncertain futures.

Leadership Lessons from Times of Crisis

Leading from the Frontline

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

The prominent businessman Murat Ülker-who has transformed Yildiz Holding into a global company of over 70,000 employees, operating across four continents with a consumer population of four billion-covers everything from management and leadership to corporate communication and marketing in this book.


 

With a special contribution and artwork by Refik Anadol, a leading media artist exploring the intersection of art, data, and artificial intelligence.

Download Poster

From Local to Global

Leadership in Transformation

Key account plans are considered indispensable and yet in many companies they are rather reluctantly filled out, ignored, inflated into a paper exercise or, on the contrary, bloated into slain documents. Between day-to-day operations and a lack of management involvement, the key account plan often loses its actual purpose: to be a strategic tool in key account management. 

In this book, Hartmut Sieck shows why a well-made key account plan is much more than a template. He explains in a practical way how a clearly structured KAP makes new potential visible, sharpens strategies, connects teams worldwide and even provides valuable insights to the customer himself. With his experience from over 20 years of key account management, he invites you to use key account plans consciously, focusedly and effectively for real results instead of mandatory tasks.
In short: If you're going to have a key account plan, then do it right. This book shows you how.

How to use the strategic tool in key account management effec-tively and really benefit from it

KEY ACCOUNT PLAN - Done right from the start!

How much do you know about your body? How much does your body know about you? Internationally celebrated choreographer and director Sir Wayne McGregor is renowned for his trailblazing innovations in performance. His ongoing enquiries into movement and the body have radically defined dance in the modern era. Over the past three decades, he has discovered that our intelligence lies not only in our brains, but in our bodies too. In We Are Movement, McGregor argues that physical intelligence is instinctive, pre-verbal, and continually upgrades itself. Mastering it will allow us all to release the knots in our physical and emotional selves, leaving us free to experience new forms of creativity and connection. Drawing on his research with elite performers, athletes, cognitive neuroscientists, anthropologists and technologists, he shows how we can all become more physically fluent. Using simple steps, from practicing mindful walking to harnessing our bodies' chemical reaction to stress, he teaches us how to become better communicators and more creative thinkers, so we can ultimately live fuller lives. Elegant, cutting-edge and practical, We Are Movement is a user-friendly guide to priming your physical intelligence that will revolutionise the way you live your life.

A User's Guide to the Human Body

We Are Movement

What if you never had to ask for a referral again?

Most small businesses struggle with how to best attract clients and customers. But what if, instead of asking for referrals, your clients naturally introduced you to the people they care most about? The most successful entrepreneurs don't chase referrals. They create referable experiences that make people feel confident, valued, and eager to spread the word.

Author Dave Van Buskirk has personally experienced the way a memorable customer experience fosters trust that produces continuous referrals and long-lasting relationships.

In Referable, Dave shares stories of his success as well as the systems he used to build his genuinely referable practice. He wants you to have the tools for referability, including:
The secrets to attracting the most amazing clients so serving them is a joy.
8 Principles that inspire loyalty so strong it drives conversations and recommendations.
Proven processes that create reasons for people to tell their friends and family about you.



Whether you're an entrepreneur, small business owner, or salesperson, you'll learn how to transform satisfied clients into your best sales force. No awkward begging. No forced scripts. Just a steady stream of referrals from people who believe in what you do.

Create a business people can't wait to recommend. Become Referable today.

How to Get Unlimited Introductions Without Even Asking

Referable

How can we stay connected without losing ourselves, and be ourselves without turning against one another? We are always falling apart and coming together. Families feud and reconcile. Teams splinter and regroup. Communities, organizations, and nations fragment, fight, ally, and unite. Our biggest problem isn’t falling apart and coming together—it’s falling apart or coming together. Increasingly we’re getting trapped in two dangerous extremes: <ul><li>Combat (separateness without togetherness): pulling back into hostile camps, weaponizing differences, and fracturing into polarization and isolation.</li><li>Subordination (togetherness without separateness): demanding harmony, erasing difference, and silencing dissent.</li></ul> Drawing on thirty-five years of work with diverse groups at all scales all around the world—from apartheid and civil war to everyday organizational and family dynamics—bestselling author Adam Kahane offers a practical way to navigate between these extremes. At the heart of his approach is a recognition of two fundamental universal drives: love, our drive to connect and unite with others as interdependent teammates, and power, our drive to do our thing and realize ourselves as independent parties. Kahane shows how these drives can be harmonized only&nbsp; through building justice: living containers—boundaries, rules of the game, and norms—that enable us to be both separate and together as interrelated kin. Through gritty, real-world stories from Kahane’s professional and personal experiences, readers will learn how to <ul><li>steer between combat and subordination;</li><li>work more skillfully with love, power, and justice;</li><li>repair structures and relationships that are cracking; and</li><li>create conditions for people to live and work together across their differences.</li></ul> For anyone trying to lead a family, team, organization, community, or nation so people can remain themselves and stay connected, Falling Apart and Coming Together offers a hopeful, practical path forward and a survival guide for a fracturing world.

Adam Kahane, bestselling author of Collaborating with the Enemy, shows how justice helps families, organizations, communities, and nations repair broken relationships and live together better. A practical guide to using justice as the lever for balancing power and love in a world that is falling apart. We are always falling apart and coming together. In families, workplaces, communities, and nations, people pull back into smaller camps, harden boundaries, or force unity that leaves too many voices unheard. Adam Kahane names the twin traps of combat and subordination and offers a practical way to steer between them: the justice lever. Drawing on thirty-five years of work with divided groups around the world, along with intimate stories from family life and public life, Kahane defines justice as a functional tool. Justice is the container made of rules, norms, agreements, structures, and relationships that allows people to be both separate and together. Readers will learn how to <ul><li>recognize when relationships are slipping into combat or subordination;</li><li>harness power, the drive to realize ourselves;</li><li>harness love, the drive to unite with others;</li><li>construct justice containers that make collaboration and cohabitation possible; and</li><li>repair cracked containers in families, teams, organizations, communities, and public life.</li></ul> Brief and clear, with unforgettable stories from global peace work, climate negotiations, Indigenous health, family life, and organizational repair, this book gives readers a way to start repairing what is cracking right where they are.

A Theory and Practice of Love, Power, and Justice

Falling Apart and Coming Together

Someone is always trying to influence what you think-and what you do.

Corporations, politicians, advertisers, salespeople, employers, and even the people closest to us use persuasion every day. Sometimes their intentions are honorable. Sometimes they are self-serving. The better you understand how people try to influence your thinking and behavior, the better prepared you are to make your own decisions.
Publicity, Persuasion &amp; Life brings together more than 100 provocative essays drawn from Steven M. Stroum's 50 years of building a business, solving problems, making mistakes, and learning what actually works.

The essays range widely across Publicity &amp; Marketing, Persuasion &amp; Influence, Entrepreneurship &amp; Small Business, Business Strategy, Work &amp; Success, Life Lessons &amp; Personal Growth, and Commentary &amp; Society. Stroum challenges familiar assumptions, explains how publicity and persuasion work in the real world, and shares lessons learned from five decades as an entrepreneur.

This is not a textbook, and it is not a conventional business or self-help book. It is a collection of observations, experiences, arguments, and lessons intended to make readers stop and think.

Read one essay at a time or a dozen at a sitting. Some may confirm what you already believe. Others may challenge you. All were written with the same purpose: to help you recognize persuasion, question assumptions, understand where "news" comes from and how it is created, and make better decisions in business and life.

Marketing strategist and Wall Street Journal best-selling author David Meerman Scott describes Stroum's insights as "practical, honest, and hard-earned."
Publicity, Persuasion &amp; Life is for builders, thinkers, doers-and anyone who believes that experience is valuable only when we learn something from it.

Publicity, Persuasion & Life

«Nos estamos promocionando todo el tiempo, en cualquier ámbito. Por eso este libro sirve para todos. Podés arrancar hoy mismo. No hace falta estar totalmente preparado. Empezá a promocionarte y ajustá mientras avanzás. Lo importante es hacer. Y estoy convencido de que si aplicás El Método Briones, vas a lograr resultados.» Todo es una venta. En un mundo donde todos compiten por atención, el que no se promociona pierde. La habilidad más valiosa hoy en día es saber hacer marketing: comunicar quién eres, qué ofreces y por qué conviene elegirte. Beltrán Briones explica el sistema que creó él mismo y que demuestra su eficacia todos los días para posicionar su empresa, generar clientes y vender departamentos. A través de su experiencia en el real estate, el autor prueba cómo la promoción y las relaciones públicas constantes pueden implementarse con éxito en cualquier rubro. Esta es una guía práctica. Un manual para emprendedores, profesionales y empresarios que quieren mejorar su imagen y aumentar la demanda. Explica qué métricas mirar, cómo probar distintos canales y cómo construir una marca que efectivamente ayude a vender. El Método Briones se basa en conceptos simples y prácticos aplicados al día a día de cualquier compañía. ENGLISH DESCRIPTION “We’re constantly promoting ourselves all the time, in every aspect of life. That is why this book is for everyone. You can get started today. You don’t need to be fully prepared. Start promoting yourself and adjust as you move forward. The important thing is to take action. And I am convinced that if you apply The Briones Method, you will achieve results.” Everything is a sale. In a world where everyone is competing for attention, those who don’t promote themselves lose out. The most valuable skill today is knowing how to do marketing: communicating who you are, what you offer, and why you should be chosen. Beltrán Briones explains the system he created himself, which proves its effectiveness every day in positioning his company, generating clients, and selling apartments. Through his experience in real estate, the author demonstrates how consistent promotion and public relations can be successfully implemented in any industry. This is a practical guide. A manual for entrepreneurs, professionals, and business owners who want to improve their image and increase demand. It explains which metrics to track, how to test different channels, and how to build a brand that effectively helps drive sales. The Briones Method is based on simple, practical concepts applied to the day-to-day operations of any company.

«Nos estamos promocionando todo el tiempo, en cualquier ámbito. Por eso este libro sirve para todos. Podés arrancar hoy mismo. No hace falta estar totalmente preparado. Empezá a promocionarte y ajustá mientras avanzás. Lo importante es hacer. Y estoy convencido de que si aplicás El Método Briones, vas a lograr resultados.» Todo es una venta. En un mundo donde todos compiten por atención, el que no se promociona pierde. La habilidad más valiosa hoy en día es saber hacer marketing: comunicar quién eres, qué ofreces y por qué conviene elegirte. Beltrán Briones explica el sistema que creó él mismo y que demuestra su eficacia todos los días para posicionar su empresa, generar clientes y vender departamentos. A través de su experiencia en el real estate, el autor prueba cómo la promoción y las relaciones públicas constantes pueden implementarse con éxito en cualquier rubro. Esta es una guía práctica. Un manual para emprendedores, profesionales y empresarios que quieren mejorar su imagen y aumentar la demanda. Explica qué métricas mirar, cómo probar distintos canales y cómo construir una marca que efectivamente ayude a vender. El Método Briones se basa en conceptos simples y prácticos aplicados al día a día de cualquier compañía. ENGLISH DESCRIPTION “We’re constantly promoting ourselves all the time, in every aspect of life. That is why this book is for everyone. You can get started today. You don’t need to be fully prepared. Start promoting yourself and adjust as you move forward. The important thing is to take action. And I am convinced that if you apply The Briones Method, you will achieve results.” Everything is a sale. In a world where everyone is competing for attention, those who don’t promote themselves lose out. The most valuable skill today is knowing how to do marketing: communicating who you are, what you offer, and why you should be chosen. Beltrán Briones explains the system he created himself, which proves its effectiveness every day in positioning his company, generating clients, and selling apartments. Through his experience in real estate, the author demonstrates how consistent promotion and public relations can be successfully implemented in any industry. This is a practical guide. A manual for entrepreneurs, professionals, and business owners who want to improve their image and increase demand. It explains which metrics to track, how to test different channels, and how to build a brand that effectively helps drive sales. The Briones Method is based on simple, practical concepts applied to the day-to-day operations of any company.

El método Briones / The Briones Method

'[An] erudite, immensely entertaining book...Mount makes for a delightful guide' -- Literary Review From troubadours to Twitter: a thousand years of feelings, fads and furious sentiment, from renowned essayist Ferdinand Mount. Whatever we think we feel, you can be sure that the past has had a part to play in it. In Soft, Ferdinand Mount tells the millennium-long history of emotion through delightful snapshots, often mischievous storytelling and a masterly command of history. Mount explores the shifting importance societies have placed on empathy for the misfortunes of others. Each seismic moment, Mount argues, from the French Revolution to Civil Rights, has had a corresponding sentimental revolution that has fuelled great political turning points and come to define human civilization. But no one wants to be accused of being sentimental; its detractors call it soppy, effeminate and populist - the stuff of soap operas and pop songs. The Reformation tried to stamp out excessive emotion, the Victorians resolutely maintained their stiff upper lips and no one loathed sentimentality more than the modernists - and yet, today, Mount argues it is not the stoics who are ruling the roost: we are living in an age of emotion. From the Occitan poets of the 12th century to Paul McCartney's songs, and modern debates around woke, this is a witty insight into the story of emotions and the way they have swayed human history.

A History of Sentimentality

Soft

Melinda J. Bush's debut book focuses on what women in business had to face in the 70's, 80's and 90's that still holds true for business women in the 21st century.

The author's true stories offer valuable insights with a sense of humor that the reader will enjoy.

AND her key takeaways for each chapter reveal the next steps readers need to incorporate into their own daily lives.

Don't Just Sit There "Sell Something!"

The Heart of Finance

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