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Rosenfield R: The California Pizza
Kitchen Story: How Two Federal Prosecut

The California Pizza Kitchen Story: How Two Federal Prosecutors Changed the Way America Eats Pizza

“Professor Bobbi Thomason offers us a manifesto to agency—and teaches us what it means to have it, lose it, and reclaim it. Blending science and storytelling, her writing is as brilliant as it is vulnerable.”—Dolly Chugh, professor, New York University Stern School of Business, author of The Person You Mean to Be and A More Just Future Combining raw memoir and rigorous research, this thoughtful and eye-opening work offers a transformative roadmap to reclaim your agency by coloring outside the lines of what society expects. We make many vows in our lifetimes, some big, some small. Some vows are brief and time bound. Others are intended to last a lifetime. Fulfilling those vows is deeply complicated for women. We are often navigating environments that weren't built for us, where a sudden life shock—or just the exhausting weight of small, daily demands—may sideline our goals. After years of studying how can-do women advance in a world that isn't set up for their success, Dr. Bobbi Thomason found herself navigating a difficult divorce and custody battle—and living the very challenges to women's agency that she had been researching. Bobbi knew she needed more than outdated popular advice to make it through, so she returned to the science and reconsidered how to apply it in her own life. In Vows to Ourselves, she chronicles her journey as she examines how women’s power is taken from them by never-ending obligations to others. And yet, while looking out for other people might be part of the problem; it is also part of the solution. Thomason frames agency not as an isolated achievement, but as a shared practice, detailing how women act with and for their village. Grounded in data and her own raw story, this book offers a credible, compassionate blueprint, encouraging women to let go of life's default settings and build a life centered on their own most precious priorities that honors their complicated and multi-faceted selves. Vows to Ourselves will make every woman feel seen and supported. It will invite you to experiment, to put yourself first, and to sculpt the life and career you deserve. Vows to Ourselves offers women:Answers To Why Agency Is So Hard: Dr. Thomason offers a compelling, evidence-based exploration of why even the most ambitious, and high-achieving women find their autonomy hijacked—and the science of how women break free from being stuck. A Story that Resonates: Through raw, vulnerable storytelling that brings the research to life, Dr. Bobbi Thomason shares her own wake-up call, reminding you that it’s never too late to reclaim your life. Overdue Validation: If you feel overwhelmed, stuck, or stretched too thin, this book meets you with compassion—reminding you that you are not failing. Real Tools For Real Life: Discover practical, research-backed ways to set boundaries, rediscover your desires, and build a life where your ambitions and relationships can thrive together. A Powerful Invitation To Put Yourself First: Learn how honoring your own needs doesn’t just transform your life—it creates a ripple effect of strength, joy, and possibility for everyone around you.

“Professor Bobbi Thomason offers us a manifesto to agency—and teaches us what it means to have it, lose it, and reclaim it. Blending science and storytelling, her writing is as brilliant as it is vulnerable.”—Dolly Chugh, professor, New York University Stern School of Business, author of The Person You Mean to Be and A More Just Future Combining raw memoir and rigorous research, this thoughtful and eye-opening work offers a transformative roadmap to reclaim your agency by coloring outside the lines of what society expects. We make many vows in our lifetimes, some big, some small. Some vows are brief and time bound. Others are intended to last a lifetime. Fulfilling those vows is deeply complicated for women. We are often navigating environments that weren't built for us, where a sudden life shock—or just the exhausting weight of small, daily demands—may sideline our goals. After years of studying how can-do women advance in a world that isn't set up for their success, Dr. Bobbi Thomason found herself navigating a difficult divorce and custody battle—and living the very challenges to women's agency that she had been researching. Bobbi knew she needed more than outdated popular advice to make it through, so she returned to the science and reconsidered how to apply it in her own life. In Vows to Ourselves, she chronicles her journey as she examines how women’s power is taken from them by never-ending obligations to others. And yet, while looking out for other people might be part of the problem; it is also part of the solution. Thomason frames agency not as an isolated achievement, but as a shared practice, detailing how women act with and for their village. Grounded in data and her own raw story, this book offers a credible, compassionate blueprint, encouraging women to let go of life's default settings and build a life centered on their own most precious priorities that honors their complicated and multi-faceted selves. Vows to Ourselves will make every woman feel seen and supported. It will invite you to experiment, to put yourself first, and to sculpt the life and career you deserve. Vows to Ourselves offers women:Answers To Why Agency Is So Hard: Dr. Thomason offers a compelling, evidence-based exploration of why even the most ambitious, and high-achieving women find their autonomy hijacked—and the science of how women break free from being stuck. A Story that Resonates: Through raw, vulnerable storytelling that brings the research to life, Dr. Bobbi Thomason shares her own wake-up call, reminding you that it’s never too late to reclaim your life. Overdue Validation: If you feel overwhelmed, stuck, or stretched too thin, this book meets you with compassion—reminding you that you are not failing. Real Tools For Real Life: Discover practical, research-backed ways to set boundaries, rediscover your desires, and build a life where your ambitions and relationships can thrive together. A Powerful Invitation To Put Yourself First: Learn how honoring your own needs doesn’t just transform your life—it creates a ripple effect of strength, joy, and possibility for everyone around you.

How Women Reclaim Agency and Why It Matters for All of Us

Vows to Ourselves

From Modern Marketer to Executive Leader

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

Half your newsfeed says you're hopelessly behind on AI. The other half says it's a sham. Both are engineered to make you click - and both lead to the same place: paralysis. Because what passes for AI expertise right now is mostly a temporary information advantage masquerading as expertise. *Fair Game* is the way out. Rob Collie knows that paralysis firsthand. As CEO of a data consulting firm, he watched AI threaten to upend the very business he'd spent a decade building. When fear finally drove him to dig in, what he discovered was unexpected: AI success isn't really about AI. It's about data - and the software around it. Problems he's been solving for thirty years. This book is the distillation of what Collie and his team learned building real AI solutions for real businesses - not theorizing from a stage. *Fair Game* walks you through how AI systems actually work, not at the PhD level, and not at the hand-wavy keynote level, but at the Goldilocks level where real decisions get made. You'll learn: - A five-part recipe for AI success you can apply to any project - Why successful AI is always custom AI - and why "custom" is less scary than it sounds - How to evaluate any AI proposal, hire the right team, and know when you're being sold snake oil You'll understand everything from how LLMs actually work to why your proprietary business knowledge is the one thing AI can't get on its own - all without jargon and using analogies you'll actually remember. Each chapter ends with a practical cheatsheet you can bring to your next meeting. By the time you've finished, the five-part recipe won't feel like a framework. It'll feel like common sense. You don't need to become an engineer. You need to become an architect - someone who knows what to build, what to demand, and what to call BS on. Because AI isn't out of reach. It's fair game.

Customizing AI to Your Business Is Easier Than You Think

Fair Game

“Sage advice about how to bring out the best in others—and yourself.” —Adam Grant, #1 New York Times bestselling author of Think Again and Hidden Potential Become the boss everyone wants to work for in this must-read guide from top executive coach Sabina Nawaz. Whether you’re an executive or newly promoted to manager, you’re most likely succeeding at your job, but may wonder if you are reaching your full potential as a boss. Most top performers suspect they aren’t, and Sabina Nawaz, former Microsoft executive and elite Fortune 500 coach, says they’re usually right. But it’s often hard to recognize the problem or know how to address it. Nawaz taps her experience and proprietary data from executives at Amazon, Microsoft, Google, Motorola, Nordstrom, the United Nations, and more, to offer managers everything they need to know to succeed at the job. Her work reveals that as our job expands, the added pressure to perform can cause us to act out of character, and our increased power can blind us to the impact of those actions. Even the most well-intentioned manager can quickly become the boss nobody wants to work for. You’re the Boss is your executive coach. It offers a fresh, evidence-based framework for managing pressure and power with grace and intelligence. These proven strategies guide you to anticipate the unavoidable hazards of leadership without changing who you are. Discover a powerful new way to manage yourself and others to become the boss you want to be—and others need.

Become the Manager You Want to Be (and Others Need)

You're the Boss

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

This book introduces students to the critical factors that influence successful culinary management and how these principles can be implemented within the workplace. It uniquely combines service delivery, culinary operations management and business development in one volume to provide student with a complete and integrated approach. It further looks at both traditional and contemporary approaches including wellbeing, nutrition, technology and sustainability.This book is essential reading for culinary students and students of related disciplines such as culinary arts, hospitality and events management.

This book introduces students to the critical factors that influence successful culinary management and how these principles can be implemented within the workplace. It uniquely combines service delivery, culinary operations management and business development in one volume to provide student with a complete and integrated approach. It further looks at both traditional and contemporary approaches including wellbeing, nutrition, technology and sustainability.International case studies of a vast range of food service operations from restaurants to gastropubs are integrated throughout to showcase how to apply ideas, models and principles in order to address management issues and solve managerial problems at three stages.This book provides students with an essential understanding of how each tier of operation will impact on overall customer satisfaction and holistic approach to culinary management. This book is essential reading for culinary students and students of related disciplines such as culinary arts, hospitality and events management.

Culinary Management

Lead with humanity and end the era of management mediocrity. If you've ever vowed to be a better boss than the ones you've had, this book is for you. James (J.R.) Lowry and Daniela De Luca provide an essential roadmap for first-time managers and emerging leaders who refuse to repeat decades of management mediocrity. Drawing on Lowry's experience as a former US Air Force officer, McKinsey partner, and C-suite executive and De Luca's research on career advancement, this comprehensive guide shows how ditching outdated command-and-control habits-and leading with empathy instead-unlocks stronger performance, trust, and engagement in today's teams. Nearly 70 percent of American workers are disengaged, according to Gallup-a clear sign that traditional management approaches are no longer working. In response, Lowry and De Luca offer a practical framework that balances the art and science of management. They reveal the most common misconceptions and mistakes managers make, explain how the manager's role is evolving, and address the mental and emotional preparation required to lead well (even on hard days). Through concrete, actionable practices, Be the Boss You Wish You'd Had shows you how to manage with humanity, both in team practices like delegation and coaching, and in challenges such as office politics and burnout. The result is higher team engagement, stronger productivity, and a workplace culture where people can genuinely thrive. Becoming the leader you always wanted to work for is within your reach. With a relatable blend of research, stories, and advice, Be the Boss You Wish You'd Had is a clarion call to move beyond the "management meh" that plagues many organizations worldwide. J.R. Lowry and Daniela De Luca invite leaders to reclaim the human element of their work and, in doing so, change their own lives and the lives of those they lead.

A People-First Guide to Management

Be the Boss You Wish You'd Had

Quantum Advantage

Why communities and markets thrive when restaurants invest in their people and the planet Half of all restaurants will fail before their fifth year in operation. With food, rent, and energy costs skyrocketing, restaurant owners struggle daily to keep the lights on. In today’s climate, it can seem like an unattainable luxury to pay higher wages or source sustainable ingredients. Beyond the Plate reveals why it is an imperative. Katherine Miller presents engaging profiles of Michelin-starred chefs and James Beard award nominees and winners such as Jill Marie Tyler of Rye Bunny in Washington, DC, and Kyle and Katina Connaughton of SingleThread in Sonoma County, who share the secrets of running just, green, and profitable restaurants. By reducing waste, partnering with local farmers, and developing worker-forward business models, they are cutting costs, creating uniquely delicious menus, and providing a top-flight dining experience. These eateries are not just keeping the doors open. They are changing the entire industry and the food system itself. Miller describes how top restaurant owners and chefs are making a difference by supporting agricultural practices that improve soil health and lower carbon emissions. By paying employees a living wage instead of relying on an antiquated tipping system, they are creating stable incomes for workers and families, broadening healthcare access, and fueling economic vitality and growth. Drawing lessons from some of the world’s most sustainable and successful restaurants, this inspirational book shows how the rewards of green and just practices go far beyond the plate, benefiting not only restaurateurs and customers but entire communities and the earth that nourishes us all.

How Restaurants Do Well by Doing Good

Beyond the Plate

Economics is vital, but its labyrinth of equations can make it feel disconnected from the real world. Enter a powerful tool: the metaphor.From longtime economics journalist Peter Coy comes an approachable and fun guide to the metaphors that unlock its power. With nearly 500 alphabetized entries, complemented by playful illustrations, Economics Without Numbers demystifies concepts, exploring their origins, the truths they express, and where they fall short. The result is a delightful and original primer on economic ideas and history that's perfect for students and anyone who wants to understand what makes the world go 'round.Coy has spent decades collecting these vivid metaphors. From "trickle-down economics" (the idea that making the rich richer will help the poor) to "inductivist turkey" (a parable about the perils of assuming that a trend will persist without knowing its cause), Coy brings economics to life.

An A-To-Z Guide for the Rest of Us

Economics Without Numbers

Avoid legal problems and run a productive workplace with an up-to-date employee handbook! Anyone who hires and supervises employees needs clear policies when it comes to crucial issues like pay and overtime, medical leave, and social media. Create Your Own Employee Handbook provides everything business owners, managers, and HR professionals need to create (or update) a legal and plain-English employee handbook.Find the latest information, practical suggestions, and best practices on: <ul> <li>wages, hours, and tip pools </li><li> remote work </li><li> at-will employment </li><li> discrimination and harassment </li><li> complaints and investigations </li><li> health and safety </li><li>alcohol and drugs, including medical/legal marijuana </li><li> workplace privacy, and </li><li>email and social media.</li></ul>

A Legal & Practical Guide for Employers

Create Your Own Employee Handbook

The California Pizza Kitchen Story: How Two Federal Prosecutors Changed the Way America Eats Pizza

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