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York S: Mind the Gap

Mind the Gap

How Leaders Bridge Today's Position to Tomorrow's Aspirations

Strategy-Driven Delivery is a practical guide for senior project, programme and strategy managers who need to close the gap between strategic intent and successful execution. Written by experienced transformation experts Helen Winter and Jon Wrennall, this book shows why strategy fails in practice and how to design programmes and operating models that ensure delivery success. It provides a clear, structured approach to aligning projects with business goals while enabling trust, accountability and effective decision-making at scale. Drawing on real-world examples across financial services, IT and software development, this book equips you to: - Design programmes aligned to strategic business outcome - Build operating models that enable effective delivery - Embed governance that supports trust and decision-making - Overcome stalled progress and delivery challenges - Apply AI and automation to modern project environments With practical frameworks and forward-looking insight, Strategy-Driven Delivery helps you lead complex transformation with clarity, control and measurable impact. Themes include: strategy execution, programme management, transformation leadership, operating models, project governance, AI in project delivery

Aligning Organizations, Programs and Projects

Strategy-Driven Delivery

Orientation. Viability. Advantage

When Strategy Meets Reality

An indispensable guide to dealing with disasters from one of today's foremost thinkers in crisis management, now updated with a new afterword "In a world marred by preventable miscalculation, Juliette Kayyem's The Devil Never Sleeps provides a playbook for making it out alive." -The New Yorker The future may be unpredictable, but nowadays, disasters are not. We live in a time of consistent catastrophe, where things more often go wrong than right. So why do we still fumble when crisis strikes? In The Devil Never Sleeps, Juliette Kayyem outlines a radical new way to prepare for disasters. Traditional principles of crisis management, focused on preventing disasters, are no longer viable. We need a forward-thinking approach that allows us to respond, recover, and build more resilience when crisis occurs. Drawing on her experience in national security and assessing real-life examples-from natural disasters like the California wildfires to human-made ones like airplane collisions-Kayyem identifies common lessons that can be implemented now to limit harm in the future. The Devil Never Sleeps is an essential guide for developing strategies that actually work in the face of perpetual catastrophe.

Learning to Live in an Age of Disasters

The Devil Never Sleeps

Organizations have been promised that AI will revolutionize them. But what ends up happening is that AI ends up being introduced like standard software. When productivity is the only focus of enterprise AI, the real insights that AI can offer prove elusive. This book shows a better way. Written by leading AI expert and keynote speaker Richard Foster-Fletcher, The AI Gap explains why enterprise AI in most organizations isn't producing the insights that were promised. AI enters as a promise of new intelligence but passes through the procurement, security, legal and compliance systems built for standard software. These systems strip AI of its potential. This book traces how this happens, why it persists and what organization must change to capture the insights AI can deliver. This book will explain why the way AI is implemented keeps restricting its potential and what organization must change to capture the true value of AI. AI works best when it and employees are given the freedom to explore, challenge ideas and use AI in new and create ways. This book is about developing the structures, the environment, and the culture that allows AI to flourish in an organization as a key driver of insights rather than a simple productivity improvement.

How to Fix Enterprise AI and Get Real Insights

The AI Gap

This exciting new edition of Strategy and Human Resource Management explores how people strategy shapes organisational survival, performance and competitive advantage. It shows how HR strategy differs across organisations, industries and societies, and why those differences matter, offering a nuanced understanding of HRM in context rather than one-size-fits-all solutions. Written by world-renowned authors, it provides a rigorously analytical, research-led approach that first explains what managers actually do and the reasoning behind their decisions before considering implications for practice. Theory is brought to life through real-world examples, cases and vignettes, making complex ideas accessible and relevant. Alongside core principles of strategic HRM, the book examines the critical features of the environments in which they are applied, delivering a richly grounded, practice-orientated analysis for students and practitioners alike. New to this edition: - Fully updated throughout in terms of citing latest research and application. - New coverage of AI and robotization in the context of HRM an implications for organizational strategy. - New coverage of sustainable HRM. - New coverage of HR analytics. - New coverage of post-pandemic/Covid working and implications for employees and employers. - New and updated case studies. - Strengthening of practical tools and application. - Increased use of figures, table and other illustrations.

Strategy and Human Resource Management

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Anyone can be a contrarian. Effective leaders are smart about when--and how--they go against conventional wisdom to succeed.Contrarians are, by and large, ineffective. Their countervailing ideas don't gain support. Their pleas for understanding are dismissed. Their efforts to change minds backfire. But it's not because they're always wrong. It's because they're not smart about going against the grain. People tend to think of contrarianism as some innate trait that you either have or you don't. It's not. It's a way of thinking and a set of skills that can be learned and practiced.This provocative and deeply researched book teaches those skills. Strategy scholars Chengwei Liu and Balázs Kovács reveal how exceptional performance is far less predictable--and far less meritocratic--than most people believe. Drawing on insights from behavioral science, business strategy, finance, sports, entertainment, and entrepreneurship, they show how luck, social dynamics, institutional conformity, and hidden biases shape who succeeds, who fails, and which ideas rise to the top.The authors uncover why consensus thinking so often leads organizations and leaders astray through fascinating stories ranging from PSY's "Gangnam Style" to the rise of Capital One to venture capital bets, celebrity CEOs, financial collapses, and viral cultural phenomena. They introduce a powerful framework for spotting overlooked opportunities, avoiding costly decision traps, and building organizations that learn faster than their competitors do.Leaders and professionals who thrive are not reckless rebels or irrational gamblers but disciplined, smart contrarians who know how to separate signal from hype, skill from luck, and genuine innovation from fashionable noise.Fresh and highly original--and a joy to read--Smart Contrarians is the guide for executives, leaders, entrepreneurs, and all ambitious professionals who want to zig when everyone else zags.

How to Think Differently about Thinking Differently

Smart Contrarians

Große Transformationen scheitern - und werden trotzdem weitergeführt.
 
 Was als Aufbruch beginnt, wird in vielen Unternehmen zur Dauerbaustelle: endlose Programme, steigende Kosten, sinkende Energie. Transformation wird zum Selbstzweck - und vernichtet am Ende genau den Wert, den sie eigentlich schaffen sollte.
 
 
Doch es geht auch anders.
 
 Stellen Sie sich Ihre Organisation wie einen Oktopus vor: hochintelligent, anpassungsfähig und widerstandsfähig. Seine Arme arbeiten perfekt zusammen - und sind zugleich in der Lage, eigenständig zu denken und zu handeln. Genau diese Fähigkeit brauchen Unternehmen heute.
 
 In 
Die Oktopus Organisation zeigen Phil Le Brun und Jana Werner, erfahrene Führungskräfte und Experten aus der Praxis globaler Unternehmen, wie Organisationen den Schritt zu diesem neuen Modell meistern. Statt großer, einmaliger Transformationen setzen sie auf 
kontinuierliche, dezentrale Veränderung - schneller, wirksamer und nachhaltiger.
 
 Dieses Buch ist für alle, die:
 
<ul>
 <li>genug haben von Transformationen, die mehr versprechen als sie liefern.</li>
 <li>ihre Organisation an eine Welt anpassen wollen, die sich ständig verändert.</li>
 <li>nach einem klaren, praktikablen Weg suchen, um echte Wirkung zu erzielen.</li>
</ul>Entdecken Sie, was Unternehmen wirklich beweglich macht:
 
<ul>
 <li>Klarheit statt Komplexität - damit alle wissen, worauf es ankommt.</li>
 <li>Verantwortung statt Kontrolle - damit Menschen handeln können.</li>
 <li>Lernen statt Planung - damit Veränderung kontinuierlich gelingt.</li>
</ul>
Die Zukunft gehört Organisationen, die sich ständig weiterentwickeln. Dieses Buch zeigt Ihnen, wie Sie genau das erreichen - ohne die nächste große Transformation.
 
 
Machen Sie Ihre Organisation zum Oktopus.

Große Transformationen scheitern - und werden trotzdem weitergeführt. 
 Was als Aufbruch beginnt, wird in vielen Unternehmen zur Dauerbaustelle: endlose Programme, steigende Kosten, sinkende Energie. Transformation wird zum Selbstzweck - und vernichtet am Ende genau den Wert, den sie eigentlich schaffen sollte.

 Doch es geht auch anders. 
 Stellen Sie sich Ihre Organisation wie einen Oktopus vor: hochintelligent, anpassungsfähig und widerstandsfähig. Seine Arme arbeiten perfekt zusammen - und sind zugleich in der Lage, eigenständig zu denken und zu handeln. Genau diese Fähigkeit brauchen Unternehmen heute.

 
 In 

 Die Oktopus Organisation
 zeigen Phil Le Brun und Jana Werner, erfahrene Führungskräfte und Experten aus der Praxis globaler Unternehmen, wie Organisationen den Schritt zu diesem neuen Modell meistern. Statt großer, einmaliger Transformationen setzen sie auf 

 kontinuierliche, dezentrale Veränderung
 - schneller, wirksamer und nachhaltiger.

 
 Dieses Buch ist für alle, die:

 <ul><li>genug haben von Transformationen, die mehr versprechen als sie liefern.</li><li>ihre Organisation an eine Welt anpassen wollen, die sich ständig verändert.</li><li>nach einem klaren, praktikablen Weg suchen, um echte Wirkung zu erzielen.</li></ul>
 Entdecken Sie, was Unternehmen wirklich beweglich macht:

 <ul><li>Klarheit statt Komplexitä
 t - damit alle wissen, worauf es ankommt.
 </li><li>Verantwortung statt Kontrolle
 - damit Menschen handeln können.
 </li><li>Lernen statt Planung
 - damit Veränderung kontinuierlich gelingt.
 </li></ul>Die Zukunft gehört Organisationen, die sich ständig weiterentwickeln.
 Dieses Buch zeigt Ihnen, wie Sie genau das erreichen - ohne die nächste große Transformation.

 Machen Sie Ihre Organisation zum Oktopus.

Wie Führungskräfte starre Organisationen überwinden und Unternehmen erfolgreich machen

Die Oktopus Organisation

Healthcare strategy tends to be a "black box" affair, shrouded in mystery by consulting firms or in foggy recollection from a long-ago college text. Dawn Carter believes it doesn't have to be that way. Based on more than 30 years' experience as a healthcare strategist, she has written a straightforward, consistently practical handbook for practitioners of every kind: seasoned executives, emerging leaders, board members, and students alike.That book is Strategic Planning for Healthcare: How to Implement a LIVING Strategy. Rather than abstract theory or academic jargon, it is a step-by-step guide for anyone who wants to understand how a winning strategy evolves and how it creates positive change. Filled with anecdotes from real-world engagements, the book also introduces Great Health System, a hypothetical organization whose strategy takes shape across every chapter, tying the entire process together.The LIVING framework - built around six essential elements of strategy formation and execution - gives practitioners at every level a shared language and a clear path forward. At the same time, the book is focused on why-to as much as how-to. Carter's conviction is that strategy isn't a chore or a compliance exercise. Done right, it is the beating heart that keeps healthcare organizations moving forward in an increasingly difficult environment.With fresh analogies in every chapter drawn from art, history, engineering, and beyond, LIVING Strategy makes the unfamiliar immediately recognizable and keeps the pages turning.For readers who enjoyed If Disney Ran Your Hospital or Hardwiring Excellence, this is the book on healthcare strategy that you've been waiting for.

How to Implement a LIVING Strategy

Strategic Planning for Healthcare

In a complex business landscape, enterprise architecture can't afford to be a static governance process. Instead, architecture must be adaptive and strategic. This book shows how. Drawing on decades of experiences, Adaptive Enterprise Architecture by Rubi Kaur is a practical guide to enterprise architecture that responds to real business conditions. Explaining why traditional architecture practices are no longer effective, it shows the impact of the pressures of AI, the complexity of modern organizations both in terms of technology and structure as well as the increase of ESG, tech supply chain and geopolitical risks. The book introduces its FLOW model which covers how architecture must operate in the new world. It explains how architect can work across the entire business, build adaptive and evolving architecture, reimagine their roles as orchestrator, create adaptive and agile governance. It equips architects to operate in flow: adapting in real time, orchestrating across business, technology, people and AI. Each chapter will include reflection prompts and practical experiments. The book will feature real-world examples from financial services, telecommunications, the public sector and consulting from the authors' careers and interviews with leading practitioners.

Shape the Flow of Value, Decisions and Innovation

Adaptive Enterprise Architecture

Manage clients and build lasting professional relationships in the age of AI Much has changed in client work and account management in the last ten years: there has been the rise of client procurement, a sharp decline in agency compensation, the sudden emergence of artificial intelligence, the growth of remote work, the influence of social media, and the regressive devaluation of creative work. The new, fourth edition of The Art of Client Service preserves what remains timeless from the book's previous editions while addressing these subjects that have transformed how client service professionals work. Six core principles explain what stellar account management tradecraft looks like. There's a timely discussion of artificial intelligence, a conversation about what's good and not-so-good about working remotely, and advice from a wide range of industry experts and authorities. Readers will also find: <ul> <li>Practical advice for account professionals at every career stage, from entry-level coordinators to senior agency leaders and executives</li> <li>Guidance on navigating the chaotic, fast-paced realities of client-facing work while maintaining professionalism and delivering consistent results</li> <li>Real-world wisdom distilled from decades of experience helping account managers build stronger, more productive client partnerships</li> </ul> The Art of Client Service is the classic guide for anyone seeking to become an accomplished, confident, and capable client service person.

Six Timeless Principles for Advertising and Marketing in an AI World

The Art of Client Service

How Cynics Derail Progress (and How to Get Back on Track)

This Place Will Never Change

Mind the Gap

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