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Service Management, Student Workbook
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Service Management, Student Workbook

Buch (broschiert)ca. 40.40 CHF
lieferbar in ca. 10-20 Arbeitstagen
The Hands-On Study Guide for Service Management

Master Strategies and Techniques for Increasing Customer Value in Service Operations

  • Comprehensive resources for study, practice, and exploration
  • Problems offer hands-on practice in capturing and analyzing data
  • Discussion questions deepen your insight into service operations management
Fully integrated with Service Management, this hands-on workbook brings together extensive practice, study, and discussion opportunities to help students master today’s most important service operations strategies and techniques.

Authored by leading experts Cengiz Haksever and Barry Render, it addresses a full range of issues associated with understanding, planning, designing, implementing, operating, optimizing, and measuring services.

This student workbook brings together chapter summaries, discussion questions, and problems for quantitative chapters. From analyzing data to understanding core concepts, it can help you become a far more effective service operations professional.

Januar 2013, ca. 134 Seiten, Financial Times, Englisch
Pearson Academic
978-0-13-308885-4

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