Operations Manager's Toolbox, The

For operations managers, running a smooth and efficient organization is more crucial than ever -- and it's more difficult, too. Fortunately, there's a secret to success: a proven approach and toolset that can help operations managers free up resources, eliminate unnecessary meetings, and get more done faster. The approach is named "The Power of Completion," and the tools have been honed by expert project managers through decades of experience. In The Operations Manager's Toolbox, operations manager and PMP-certified project manager Randal Wilson shows how to apply the Project Management (PM) discipline to completing the crucial "smaller" tasks that can help the organization quickly drive substantial improvements in efficiency and performance. Wilson demonstrates how to:

• Apply PM-style processes, structure, communication techniques, and tools throughout operations
• Plan, implement, and measure the success of high-impact changes
• Organize key tasks so they actually get done
• Eliminate waste in engineering, manufacturing, distribution, inventory control, and supply chains
• Improve management of teams, schedules, and budgets
• Predict and mitigate operational risks
• Improve cooperation with other managers, including senior executives
• "Design in" efficiency from the start

INSTRUCTOR SUPPLEMENTS: Instructor's Manual and Leccture PowerPoints available for download at www.pearsonhighered.com.