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Reconfiguring Gender in the Service
Industries

Reconfiguring Gender in the Service Industries

An Intersectoral Perspective

A Modern Synthesis

Tourism

The Hotel Development and Management Guide is an accessible, global, end-to-end reference book that illustrates how hotel concepts are conceived, financed, branded, operated and governed, connecting strategy, finance and department-level operations into one integrated framework.Readers gain a clear, decision-grade understanding of how hotel value is created and sustained across the full lifecycle. The book integrates feasibility, brand and operator strategy, departmental operations, asset management, and emerging forces such as AI and ESG, using practical frameworks, checklists, and financially grounded analysis to support real-world decision-making. Case studies are integrated throughout from hotel owners around the world to showcase real life situations and issues.This invaluable text offers an integrated, one stop professional-level reference for hotel owners and investors, as well as upper-level undergraduate, postgraduate, MBA and executive-education students studying hospitality management and hotel operations management.

The Hotel Development and Management Guide

VFR travel is the largest form of visitor movement around the globe - a stable, sustainable and resilient form of tourism - yet rarely covered by tourism textbooks This book provides a timely examination of Visiting Friends and Relatives (VFR) travel to understand the current landscape of this substantial form of visitor movement. It examines the principles, dynamics and implications of VFR travel and what these can mean for destinations and tourists. The geographically diverse contributions cover key issues, including mobilities, diaspora, second homes, marketing, health and ageing, gentrification, genealogy, adoptee tourism and work-life balance. The volume concludes by exploring likely future trends and future directions for VFR travel research. It is a valuable resource for students, researchers and industry practitioners in tourism and leisure.

Trends and Opportunities

Visiting Friends and Relatives Travel

How Tourism, Sports, and Entertainment Are Changing the Way the World Works (and Plays)

The Fun Economy

Coaching and Mentoring in Tourism, Hospitality and Events

Independently published

Leadership lessons rarely arrive in a conference room.Sometimes they come from a housekeeper standing in your doorway. A maintenance employee working the night shift. A manager who isn't ready for the promotion you want to give her. A hotel on fire five hours away. Or a dinner your wife has covered with foil and left waiting in the oven.In Lessons from the Front Desk, longtime hospitality leader Mike Davis looks back on a career that began almost by accident. After five years as a public school teacher, he answered a newspaper ad in 1988 and entered the hotel business with no hospitality experience and very little idea what he was getting himself into.What followed was a career spanning hotel general management, regional operations, acquisitions, turnarounds, organizational change, and decades of learning how to lead people-and how to run a business.Through candid stories from the front desk to the executive office, Davis explores both sides of leadership: the human decisions that shape a culture and the operating decisions that determine whether a hotel succeeds. He writes about developing employees, handling mistakes, managing rates and labor, recovering dissatisfied guests, making difficult personnel decisions, leading through crisis, and learning when to step in-and when to get out of the way.But this isn't a textbook about running hotels.It's a book about what happens when business becomes personal.Warm, practical, and self-reflective, Lessons from the Front Desk is for anyone who has led a team, managed through uncertainty, made a decision they later questioned, or discovered that some of the best leadership lessons come from the people they were supposed to be leading.Because eventually, the numbers fade. The awards get boxed away. The buildings change hands. The titles disappear from the organizational chart.What remains is the people.

Leadership, People, and Life in the Hotel Business

Lessons from the Front Desk

Strategies for the Visitor Economy

Marketing the Experience

Bloomsbury Studies on Cuba

This book by Paolo Spadoni and José Luis Perelló Cabrera examines the history of tourism in Cuba and the expansion and struggles of international tourism in Cuba in the post-Cold War era. The Cuban Tourism Industry: Evolution, Challenges, and Prospects begins with a historical review of the development of tourism as an important industry in pre-1959 Cuba and the subsequent decline in the first fifteen years of the revolution before a modest recovery in the second half of the 1970s and during the 1980s. Spadoni and Cabrera continue with a thorough analysis of the remarkable expansion of international tourism in Cuba in the post-Cold War era and in the era of improved relations with the United States that officially began in 2014, along with an assessment of the sector's economic impact and its main challenges. A critical assessment of the damaging effects on the Cuban tourism sector of stiffened U.S. sanctions imposed by the Trump administration, and largely maintained by the Biden administration, is also provided. This book examines tourism trends in Cuba and the Caribbean in the post-pandemic era and sheds additional light on Cuba's recent tourism performance to underscore key flaws of the Cuban tourism industry and suggest potential adjustments.

Evolution, Challenges, and Prospects

The Cuban Tourism Industry

Accessible introduction to issues surrounding the metaverse and tourism - a must-read for those interested in learning about this exciting and growing area of research This book examines the relationships between tourism and the metaverse and associated concepts such as augmented reality, virtual reality and metaverse tourism. It explores current applications and the potential value that metaverse tourism plays in tourism management and marketing, sustainability and development at various scales, including destinations, businesses, communities and individual consumers, as well as in tourism education. Emphasis is given to how metaverse related tourism impacts on the understanding of the destination and attraction experience as well as motivations, expectations and satisfaction of travellers, tourist behaviour, and the potential for metaverse tourism to provide substitute experiences at sensitive and at-risk destinations. The book provides an overview of current research on metaverse tourism and highlights a future research agenda for tourism students and managers to better enhance and improve the metaverse tourism experience and its applications.

An Introduction

The Metaverse and Metaverse Tourism

How a Maverick and His Team Are Disrupting 1,400 Years of Hotel Tradition

The Hospitality Wildcatter

Encyclopedia of Event Management and Event Tourism

Environmental Intelligence in Sustainable Hospitality Operations provides a comprehensive, accessible, and data-led approach for achieving sustainability through the integration of Artificial Intelligence (AI) and the Internet of Things (IoT) across hospitality operations.The volume explains how smart sensors, real-time environmental monitoring, predictive analytics, and intelligent automation can optimize energy and water consumption, reduce food and material waste, enhance indoor air quality, and support carbon reduction strategies in hotels, resorts, restaurants, and allied tourism services. Chapters introduce practical frameworks for designing and implementing smart sustainable systems, including digital dashboards, AI-enabled decision models, and performance indicators aligned with environmental, social, and governance (ESG) requirements, supported with international applied case studies throughout. The book also addresses critical implementation issues such as data management, ethics, cybersecurity, investment justification, and organizational readiness.By combining environmental science with hospitality innovation, this innovative and timely book offers a comprehensive guide for researchers, students, industry professionals, and policymakers seeking scalable pathways toward low-carbon, resource-efficient, and resilient hospitality operations.

AI and The Internet of Things Implications

Environmental Intelligence in Sustainable Hospitality Operations

Reconfiguring Gender in the Service Industries

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