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Leadership Approaches in Global
Hospitality and Tourism

Leadership Approaches in Global Hospitality and Tourism

In the present, slightly revised dissertation, the importance of individual care intensity is examined from the perspective of the hotel-specific service of attending to hotel guests. This involves analyzing how culture, historical industry developments, and training-relevant skills and behaviors have influenced the evolution of hotel-specific services. Based on the research question, “What significance does care intensity have for the provision of personal services?”, the aim is to understand, using the example of hotel-specific personal guest care in hotels, the value it should have for guest loyalty and the quality of relationships between hotel guests, hotel employees, and the hotel operation.The results include, on the one hand, a reassessment of personal guest care as a hotel-specific service and the establishment of the Guest Quadrant as a holistic guest care model; and on the other hand, the opportunity for hotel employees, owners, and/or operators to diagnose the individual care intensity of hotel guests from the perspective of Guest Centricity and Guest Care using proposed skills, calculation methods, and assessment tools.&nbsp;Dr. Hans-Peter Sattler 
 earned his doctorate at the Chair of Service Management at the University of Leipzig. At the same time, he works as a civil servant and senior vocational teacher at the vocational school for the hotel, restaurant, and brewing industries in Munich, as well as a specialist supervisor and internship coordinator at the Kermess Vocational School for Hotel &amp; Tourism Management. He is also employed as a lecturer at the DHA and Euro-FH in tourism-related bachelor’s and master’s degree programs.
 The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content. 
 This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

Personal Guest Service in the Context of Guest Centricity and Guest Care

The Importance of the Level of Care for Personal Services

BUSINESS COMMUNICATION AND SOFT SKILLS addresses the paramount importance of developing essential competencies for navigating contemporary professional landscapes and higher education. In an increasingly interconnected and dynamic world, effective communication and robust soft skills are critical for individual career progression and organizational success. However, integrating these vital skills into educational frameworks and adapting them to evolving workplace demands, including virtual environments, presents significant challenges that require strategic approaches.
This book delves into cultivating communication and professional competencies, exploring interpersonal skill development within virtual learning settings, and outlining a strategic consulting framework for practical application. It examines communication competence from theoretical underpinnings to practical manifestations, analyzes the profound impact of culture and language on communication practices, and provides guidance on effective public speaking. Furthermore, the text investigates leveraging Information and Communication Technologies and identifies specific soft skills crucial for mass communication professionals.
This comprehensive resource is designed for students, educators, researchers, and professionals seeking to enhance their understanding and application of business communication and soft skills.

Effective Business Communication and Interpersonal Soft Skills

Haufe Fachbuch

Das Fachbuch von Reinhard Bleiber bietet Führungskräften konkrete Hilfe, um KI-Knowhow zu identifizieren, geeignete Maßnahmen einzuleiten und die Personalplanung gezielt darauf auszurichten. Es zeigt Strategien für den Einsatz von KI in Buchhaltung, Kostenrechnung und Controlling, vermittelt praxisnahe Kompetenzen im Umgang mit KI und gibt Sicherheit bei der Umsetzung und Erfolgskontrolle von KI-Projekten.
Inhalte:
<ul><li>KI-Strategie im Rechnungswesen</li><li>KI-Bedarfsermittlung im Rechnungswesen</li><li>Analyse vorhandener KI-Kompetenzen</li><li>Notwendige Entwicklung im KI-Know-how</li><li>Neue Arbeitsfelder im KI-gestützen Rechnungswesen</li><li>Umsetzung in der Praxis: Erstellen von Strategien Projektstruktur, Zeitplan, Defizite ermitteln, Maßnahmen bestimmen, Projektkontrolle</li></ul>

Das Fachbuch von Reinhard Bleiber bietet Führungskräften konkrete Hilfe, um KI-Knowhow zu identifizieren, geeignete Maßnahmen einzuleiten und die Personalplanung gezielt darauf auszurichten. Es zeigt Strategien für den Einsatz von KI in Buchhaltung, Kostenrechnung und Controlling, vermittelt praxisnahe Kompetenzen im Umgang mit KI und gibt Sicherheit bei der Umsetzung und Erfolgskontrolle von KI-Projekten.Inhalte:<ul><li>KI-Strategie im Rechnungswesen</li><li>KI-Bedarfsermittlung im Rechnungswesen</li><li>Analyse vorhandener KI-Kompetenzen</li><li>Notwendige Entwicklung im KI-Know-how</li><li>Neue Arbeitsfelder im KI-gestützen Rechnungswesen</li><li>Umsetzung in der Praxis: Erstellen von Strategien, Projektstruktur, Zeitplan, Defizite ermitteln, Maßnahmen bestimmen, Projektkontrolle</li></ul>

Wissensaufbau, Personalplanung und Transformation im Rechnungswesen

KI-Know-how für Buchhaltung und Controlling

Have you ever felt unsure about what to say to a friend, a colleague, or your boss? Do you freeze in small talk, tiptoe through tricky topics, or second guess your instincts in high-stakes moments like salary negotiations or meeting your partner's parents? If so, you're not alone. And the good news is--you can learn to handle it all with ease. In Was It Something I Said? etiquette expert Alison M. Cheperdak demystifies social and professional situations, teaching you how to address each one with respect, confidence, and grace.In any scenario, whether in your personal or professional life, respecting others and ourselves requires soft skills and social-emotional intelligence--in a word, etiquette.Drawing on her experience in high-pressure moments as a lawyer, news anchor, and White House West Wing staff member, Alison shares the soft skills that set people apart in social and professional settings--grace under pressure, kindness in action, and polished presence without pretense.This book will help you: <ul><li>Honor others and the important moments you share with them.</li><li>Talk to strangers, start and end a conversation, and speak about yourself with charm.</li><li>Navigate awkward situations (and recover from them!).</li><li>Demystify dress codes and dining etiquette in all sorts of settings.</li></ul> Whether you're giving a toast, sending a text, or sitting down to dinner, the small things make a big difference. Was It Something I Said? is your guide to handling them with heart, confidence, and care--so you can build deeper connections and move through the world with gracious ease.

Have you ever felt unsure about what to say to a friend, a colleague, or your boss? Do you freeze in small talk, tiptoe through tricky topics, or second guess your instincts in high-stakes moments like salary negotiations or meeting your partner's parents? If so, you're not alone. And the good news is—you can learn to handle it all with ease. In Was It Something I Said? etiquette expert Alison M. Cheperdak demystifies social and professional situations, teaching you how to address each one with respect, confidence, and grace.In any scenario, whether in your personal or professional life, respecting others and ourselves requires soft skills and social-emotional intelligence—in a word, etiquette.Drawing on her experience in high-pressure moments as a lawyer, news anchor, and White House West Wing staff member, Alison shares the soft skills that set people apart in social and professional settings—grace under pressure, kindness in action, and polished presence without pretense.This book will help you:<ul style="list-style-type: disc;"><li>Honor others and the important moments you share with them.</li><li>Talk to strangers, start and end a conversation, and speak about yourself with charm.</li><li>Navigate awkward situations (and recover from them!).</li><li>Demystify dress codes and dining etiquette in all sorts of settings.</li></ul>&nbsp;Whether you're giving a toast, sending a text, or sitting down to dinner, the small things make a big difference. Was It Something I Said? is your guide to handling them with heart, confidence, and care—so you can build deeper connections and move through the world with gracious ease.

Everyday Etiquette to Avoid Awkward Moments in Relationships, Work, and Life

Was It Something I Said?

Praise for THE LEADER LAB "This book will make you a better leader of people, full stop. I learned a ton. Why can't all business books be this fresh, interesting, and immediately actionable?" -DAN HEATH, co-author of Switch, Made to Stick, and The Power of Moments "The definitive guide to the most valuable 'tipping point' skills needed by modern managers and leaders. These skills are elegantly dissected, combined, illustrated with practical real-world examples, and backed by research. I loved every minute of this read!" -TOM DRAPEAU, Owner and CEO, Tom D's Foolery "This book is transformational and practical-LifeLabs Learning nails the HOW in a field that often stays abstract. An enjoyable and truly helpful read!" -DR. HEIDI BROOKS, Professor, Yale School of Management "This is a book that I believe every People Manager and aspiring leader should read. By demystifying and breaking down the traits of great leadership, LifeLabs Learning has given every curious person a key to unlock what being an exceptional manager might look like for them.... If everyone read this book, workplaces would be a lot more empathetic and human-centered and managers would feel capable of being great at their jobs. Leadership is learnable, and this book shows you how." -RACHEL PECK, Founder and CEO, Metronome

Core Skills to Become a Great Manager, Faster

The Leader Lab

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

Value-Based Leadership

30 Minuten

Die Kraft der nonverbalen Kommunikation
 <ul><li>Körpersprache zielgerichtet einsetzen - in persönlichen Gesprächen, auf der Bühne und in digitalen Formaten
 </li>
 </ul>Wir wirken immer, die Frage ist nur WIE! Mit Worten können wir vieles sagen, doch unser Körper signalisiert manchmal etwas völlig anderes. Dieses 30-Minuten-Buch bietet den LeserInnen wertvolle Einsichten und effektive Techniken, um im beruflichen und im privaten Umfeld durch bewusste Körpersprache die eigene Wirkung zu maximieren und Sympathie sowie Vertrauen aufzubauen. Es zeigt, wie Sie jederzeit Ihre beste Seite präsentieren und gleichzeitig die Körpersprache Ihres Gegenübers verstehen und richtig deuten können. So wissen Sie künftig genau, was Ihr Gegenüber benötigt, und können gezielt darauf eingehen. Ob im persönlichen Gespräch, auf der Bühne oder in Videokonferenzen: Dieses Buch gibt Ihnen die Werkzeuge an die Hand, um überall überzeugend und authentisch aufzutreten. Entwickeln Sie ein feines Gespür für nonverbale Hinweise und stärken Sie Ihre Empathie, um Gespräche gezielt und erfolgreich zu führen.

30 Minuten Körpersprache, die wirkt

Here's a tightened version:
Emotional Mastery: Unlocking Success Through Workplace EQ
In every organization, the gap between good performance and exceptional performance rarely comes down to technical skill. It comes down to people - how they communicate under pressure, how they lead through uncertainty, and how they recover from conflict. Emotional Mastery: Unlocking Success Through Workplace EQ is a practical guide for professionals, managers, and HR leaders who are ready to unlock a more powerful, human approach to success at work.
We live in a fast-moving, high-stakes environment where those who thrive are not necessarily the most technically gifted - they are the most emotionally agile. They know how to read a room, manage their own reactions, navigate disagreement without damaging relationships, and inspire trust even when the path forward is unclear. Emotional intelligence is no longer a soft skill at the edges of professional development. It is a core competency, and this book treats it as one.
Emotional Mastery begins by explaining how our emotional responses are wired, why default reactions so often work against us, and what it truly means to develop self-awareness and emotional regulation. From there, it moves into the practical - identifying triggers before they take over, pausing between stimulus and response, reframing setbacks, and navigating difficult conversations in ways that open doors rather than close them.
Grounded in real workplace scenarios readers will immediately recognize, the book makes EQ feel concrete and immediately usable. Whether you want to strengthen your leadership presence, reduce team conflict, or shift the emotional culture of an entire organization, Emotional Mastery offers a clear, evidence-based path forward.
The most effective professionals don't just think clearly - they respond wisely. This book shows you how.

Unlocking Success Through Workplace EQ

Emotional Mastery

Beck im dtv

Das ist die Zielsetzung dieses Buches. Es wird die Fähigkeit vermittelt, Verhandlungen effektiv vorzubereiten und zielgerichtet zu führen. Für die Entwicklung von Strategien und die Optimierung von Verhandlungsprozessen sind Wissen, Verständnis und das richtige Konzept notwendig. Genau das wird in dem Buch verständlich und präzise vermittelt. Seit über 40 Jahren sind Verhandlungen Gegenstand der interdisziplinären Forschung (Spieltheorie, Psychologie, Wirtschafts-, Rechts- und Politikwissenschaft). Daraus und auf der Basis ihrer eigenen langjährigen Erfahrung im Verhandlungsmanagement haben die Autoren ein eigenständiges Workshop-Konzept entwickelt, an welchem sich die Struktur des Buches orientiert.

Das ist die Zielsetzung dieses Buches. Es wird die Fähigkeit vermittelt, Verhandlungen effektiv vorzubereiten und zielgerichtet zu führen. Für die Entwicklung von Strategien und die Optimierung von Verhandlungsprozessen sind Wissen, Verständnis und das richtige Konzept notwendig. Genau das wird in dem Buch verständlich und präzise vermittelt. Seit über 40 Jahren sind Verhandlungen Gegenstand der interdisziplinären Forschung (Spieltheorie, Psychologie, Wirtschafts-, Rechts- und Politikwissenschaft). Daraus und auf der Basis ihrer eigenen langjährigen Erfahrung im Verhandlungsmanagement haben die Autoren ein eigenständiges Workshop-Konzept entwickelt, an welchem sich die Struktur des Buches orientiert.

Analyse, Werkzeuge, Strategien

Verhandlungsmanagement

Dieter Stötefalke

Entwicklung im Business

Selbstmanagement für Sieger

Soft Skills 101: Make Your Message Land is a practical guide to the people skills that make communication clearer, easier and more effective at work.

When messages do not land, the damage is often quiet but costly. 
Time gets wasted. Work gets repeated. Tension builds. Trust slips. Good people end up frustrated and results fall short.

This book helps readers be aware of why that happens and what to do instead. 

It turns soft skills into clear, usable tools for everyday situations-so people can communicate more clearly, listen better, handle conflict with less friction and build stronger working relationships.

Written for professionals at every level, Soft Skills 101 is short, direct and easy to apply. 

Each section offers awareness and practical insight that can be used right away to improve how you show up, respond under pressure and work with others more effectively.

For employees, it builds confidence, credibility and day-to-day effectiveness. 
For companies, it supports stronger communication, healthier teams and better performance across the board.

This is not a motivational read. It is a practical field guide for making your message land and helping people work better together.

Make Your Message Land

Soft Skills 101

Leadership Approaches in Global Hospitality and Tourism

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