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BUSINESS &amp; ECONOMICS / General

Fahrenheit 212 founder Mark Payne reveals how to explore every potential idea with the end goal in mind-bringing an innovative product to market in a way that will transform a company's business and growth.

Payne M: How to Kill a Unicorn / LF

How to Kill a Unicorn

and Build Bold Ideas that Make It to Market, Transform Industries and Deliver Growth

Routledge Research in Human Resource Management

This book examines the critical role of human resources (HR) in advancing sustainability within organisations. It articulates a compelling business case for integrating sustainability into HR practices and explores foundational theories and concepts at the intersection of HR and sustainability. Readers will acquire a deeper understanding of people management strategies designed to attract and retain talent committed to sustainability. The book addresses methods for acknowledging and rewarding employee contributions to sustainability, developing effective training programmes, and fostering employee engagement in sustainability initiatives. It also underscores the significance of an inclusive workplace culture and the role of technology in advancing sustainable HR practices. Furthermore, the book assesses the influence of cultural norms in shaping workplace sustainability efforts, demonstrating how sustainable HR practices contribute to broader organisational, societal, and environmental objectives. It therefore serves as an essential resource for researchers, academics, HR professionals, and students dedicated to promoting socially responsible workplace practices. It holds significant value for those aiming to integrate sustainability into HR strategies to enhance organisational performance and contribute to a sustainable future.

Integrating People Management with Social Responsibility

Sustainable Human Resource Management

Leading experts on greenwashing offer a playbook for achieving competitive advantage by combatting misleading claims and building trust. Greenwashing has reached epidemic proportions, and consumer confidence in business sustainability commitments is falling. Those most affected by greenwashing are genuine green firms, and companies truly committed to sustainability goals can find it hard to communicate their commitments and distinguish themselves in this sea of greenwash. These companies need to confront their rivals head on to win the trust of stakeholders. From Greenwash to Green Trust offers a new paradigm for how to gain and maintain competitive advantage in a world of exaggerated green claims. &nbsp;&nbsp;Building on more than a decade of research on greenwashing, Tom Lyon and Wren Montgomery offer a three-step approach for companies determined to rise above their greenwashing competitors:&nbsp;&nbsp; <ul> 	<li> 		Understand why trust has been broken: First, learn how greenwashing works, and hurts, in today's world.&nbsp;&nbsp; 	</li> 	<li> 		Build trust: Then, look in the mirror, acknowledge your own shortcomings, and substantiate your company's commitment to sustainability goals. 	</li> 	<li> 		Leverage trust: Finally, create powerful relationships to outcompete greenwashers and turn integrity into lasting advantage. 	</li> </ul> In the end, the message of From Greenwash to Green Trust is a positive one. While there are plenty of businesses doing the "right" thing on sustainability, with this novel strategic approach to beating greenwashing, businesses can center transparency and trust—to restore consumer confidence and support rapid growth.

How Honest Firms Win in a World of Spin

From Greenwash to Green Trust

This book presents a cohesive collection of cutting-edge research focused on advanced decision-support methodologies for complex and ambiguous operational contexts. This volume systematically assembles ten pivotal studies employing uncertain decision-making, multi-criteria decision analysis (MCDA), and tailored optimization models to address substantive challenges in supply chain management, sustainable operations, and strategic planning.The contributions span a rigorous methodological spectrum, including fuzzy PDCA cycles for green performance evaluation, hybrid MCDM frameworks for lean tool selection, and robust optimization for resilient network design. Applications are drawn from critical domains such as healthcare logistics during epidemic response, sustainable supply chain configuration, and large-scale project trade-off analysis under resource constraints. Each chapter demonstrates the translation of theoretical computational models into applied solutions for decision-making under volatility, incomplete information, and multi-objective pressures.This volume will serve as a significant reference for academics and graduate researchers in management science, operations research, and industrial engineering. It provides a structured examination of how contemporary soft computing and operational research techniques can be leveraged to enhance analytical rigor and strategic outcomes in the face of pervasive environmental uncertainty.The chapters in this book were published in International Journal of Management Science and Engineering Management.

Innovation Decision-Making Under Uncertain Environment

This essential textbook will equip students to understand core marketing principles through the lens of real-world AI applications. Artificial Intelligence in Marketing by Kshitij Bhoumik is ideal for upper-level undergraduate and postgraduate students taking modules in AI in Marketing and Digital Marketing as part of their Marketing degrees. This textbook bridges the gap between technical possibility and marketing purpose, empowering future marketers to shape the technology, not just adopt it. This textbook includes: - Foundational marketing principles - The role AI plays in enhancing marketing techniques and strategies from using Generative AI to create new campaigns to how AI can be used to spot trends in social media - Real-world examples from global brands such as Bloom &amp; Wild, Monzo, Heinz, Glossier and Duolingo to help students apply theory to practice - Critical ethical questions and debates in each chapter, challenging students to consider issues such as bias, fairness and regulation -Twelve chapters structured around 12-weeks of teaching with activities and pedagogical features to match classroom needs and engage student with real-world technologies and tools

Theory, Ethical Practice and Strategy

Artificial Intelligence in Marketing

Original and unique, this text is an invaluable and exciting summary of a complex and extremely important subject. It gathers together an anthology of articles relating to corporate brands, supplemented with incisive commentary from the editor.

Revealing Corporate Brands

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

Who Speaks for the Customer? uniquely focuses on raising the customer's voice to the strategic level by linking the customer experience to business economics. It also illustrates how businesses can improve their bottom line and succeed by providing outstanding customer experience while still creating a solid profit. The book explores both the theory and the practical foundation to change into or build a customer-centered business that can help transform companies. It is written with the intent of helping business leaders achieve good financial results by leveraging core success factors. Through this process, all of us who are customers might just benefit from a better business experience as well!Successful businesses change and adapt regularly. Change is often inspired by external market factors, such as economic downturns, globalization, politics, pandemics, new technology including AI, and disruptive competitive practices. Businesses are driven to make a profit, and they operate with an internal focus to create and execute strategy that drives the "bottom line." In practice, this often happens at the expense of good customer experience. Companies that take a longer-term strategic view and understand how to include customer experience in their strategy can perform better and achieve more profit than those that focus their strategy primarily on product or market trends or technology. We live in a business era where technology is integral, AI is influencing interactions, personalization is expected, and shifts in generational preferences are changing the way we work and communicate. What used to be "good enough" as a customer experience can now put a company out of business. Customer experience is essential for a company to succeed, but most executives and managers lack a full understanding of what that means for their business.The subscription business model is prevalent in many sectors. Unfortunately, business school curriculum and most legacy businesses do not understand the economics behind these overarching shifts in how business is operated. Businesspeople are unaware of how customer-centered strategy can positively impact this current business environment, and they often choose not to prioritize it. They don't recognize how directly it impacts their bottom line. The information in this book provides existing executives, managers, and those who are studying business with techniques that have the proven potential to change how businesses operate, improve customer experience, and positively impact financial success.

Improving Results with a Customer-Centered Framework

Who Speaks for the Customer?

Routledge Studies in Innovation, Organizations and Technology

The traditional narrative of innovation often centers around the firm, overlooking the role of the customer as the ultimate judge and beneficiary of innovations. This book challenges the firm's right to define innovation, advocating instead for a customer-centric approach.The ultimate aim of this book is to help innovate both for and with the most critical stakeholder-the customer. To achieve this aim, the book explores various aspects of the customer perspective on innovation through five parts: 1) strategies for increasing market attractiveness through innovation, 2) commercial innovation, 3) social innovation, 4) digital innovation, and 5) innovation outcomes and prospects. Drawing on recent research from national innovation indexes in Norway, Finland, Sweden, Denmark, Spain, Belgium, and the USA, the book presents ideas and examples that explain how adopting the customer perspective on innovation can help transform challenges into opportunities and achieve higher returns.By exploring customer-oriented strategies and discussing the implications of commercial, social, and digital innovations, the book provides a detailed guide for leaders, innovators, entrepreneurs, and students to navigate the complexities of modern business environments. It will be a valuable resource for scholars of innovation management, strategic management, and marketing.

Exploring Commercial, Social, and Digital Innovation from the Customer Perspective

Use this jargon-free, step-by-step guide to create an agile, customer-centric marketing strategy and unlock the full capability of data and analytics.

Leverage Analytics, Data and AI to Optimize Marketing Strategies

Marketing Metrics

Proven blueprint to master the art of sponsorships and start signing million-dollar deals The Sponsorship Bible: The Proven Framework for Winning Marketing Partnerships Across Any Industry shatters the mystery surrounding lucrative partnerships with a revolutionary methodology that transforms sponsorship from haphazard logo-slapping into a precision-engineered revenue machine. Drawing on strategies implemented by thousands of real-world clients, this book reveals the exact framework that propels organizations from sending ignored proposals to closing substantial six- and seven-figure deals. Written by Chris Baylis, the undisputed authority in the sponsorship industry, this book is packed with word-for-word scripts, plug-and-play templates, and battlefield-tested frameworks that eliminate guesswork and replace it with a methodical system for partnership success. Readers will gain insights on: <ul> <li>The astonishing raw numbers behind sponsorships, the ultimate untapped goldmine in modern marketing-a $200+ billion industry exploding at 9% annually, where budgets outperform traditional advertising three-to-one</li> <li>The entire process of securing sponsorships, from initial audience identification to proposal creation, prospect outreach, discovery calls, negotiation strategies, and renewal tactics</li> <li>The psychology, language, and tactics that consistently drive seven-figure deals in today's most competitive markets</li> </ul> The Sponsorship Bible is required reading for professionals across every conceivable sector-festival organizers, museum directors, esports producers, nonprofit executives, podcast creators, university development officers, and beyond-seeking to unlock transformative revenue using proven techniques.

The Proven Framework for Winning Marketing Partnerships Across Any Industry

The Sponsorship Bible

The Business of Pitching will be the first major work looking at how business pitches for the Public Relations industry are conceived, planned, delivered and assessed. The PR industry is now worth in excess of £13bn and employs around 85,000 people in the UK alone. This practical, yet academically referenced, five-part guide takes the reader through a carefully conceived process for successful pitching. Throughout fifteen real life case studies amplify the main learning points. Examples range from multi-national corporations to NGOs. The authors' expertise is based on their business and coaching skills, and is enriched with their knowledge of relevant, contemporary multi-disciplinary literature.

The Business of Pitching will be the first major work looking at how business pitches for the Public Relations industry are conceived, planned, delivered and assessed. The PR industry is now worth in excess of £13bn and employs around 85,000 people in the UK alone. This practical, yet academically referenced, five-part guide takes the reader through a carefully conceived process for successful pitching. Throughout fifteen real life case studies amplify the main learning points. Examples range from multi-national corporations to NGOs.The authors’ expertise is based on their business and coaching skills, and is enriched with their knowledge of relevant, contemporary multi-disciplinary literature.

The Public Relations Perspective

The Business of Pitching

The first of its kind, this book shows that enterprises owned and managed by their own staff as cooperatives, estimated to be over 300,000 in the world and to employ over 15 million people, can be economically sustainable in the long term and substantially contribute to community development.Comprising 26 case studies, the book showcases how by providing membership and control to worker-member-owners and promoting community empowerment, worker-owned cooperatives have built sustainable businesses and fostered democratic decision-making across various sectors and geographies. The analysis emphasises the importance of education and training, capital accumulation facilitated by supportive regulatory frameworks and inter-cooperative systems (networks, agencies, federations, and peer groups), and the role of worker cooperativism in promoting equality, community development, and environmental sustainability. Worker and social cooperatives are well-positioned to address global challenges by promoting sustainable development, equality, and community-centric solutions. Worker cooperativism has shown a strong capacity to innovate socially, but also technologically, including over the past few years, while providing high levels of employment security and welfare.The book is of great use to practitioners within the cooperative movement, in particular the worker-members of worker and social cooperatives themselves, as well as developers of such cooperatives within the cooperative movement, but also among development NGOs and social movements.

Worker-owned Cooperatives Across the World

Cooperativism at Work

How to Kill a Unicorn

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