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Sullivan Mike: Workforce Intelligence

Workforce Intelligence

The People-First Playbook for Leading Your Company Through AI Transformation

Foreword by Adam Bruckman ix Introduction xi Chapter 1 The Radiating Red Dot 1 The Book That Reshaped My Thinking 9 The Fear Factor 12 A New Framework for a New Era 14 Chapter 2 Managing Your Entire Workforce 17 Keith and the Story of Workforce Management 20 Meagan and Elizabeth: Tangible Metrics and What Comes Monday 26 Chapter 3 The Workforce Intelligence Score 31 The Signal Is Behavioral 34 The J-Curve 39 Reading the Score in Four Bands 40 Chapter 4 The First Paradigm Shift: Transactional to Collaborative 43 Chapter 5 The Second Paradigm Shift: Individual to Enterprise AI Collaboration 59 Chapter 6 Start with the Job Description 71 Where to Start 76 Writing the Job Description 82 Specialist Coworkers 86 Chapter 7 Hiring Ben: The Three-Phase Lifecycle 91 Phase One: Internship 94 Phase Two: Apprenticeship 96 Phase Three: Full-Time 99 Ongoing Supervisor Education 101 Chapter 8 Building the Hybrid Workforce 105 The Five-Tier Fluency Model 112 Three Types of AI in the Hybrid Workforce 119 Training as a Sustained Cadence 124 Chapter 9 The Paradox of AI in Our Image 129 Why They Have Faces 132 The Work-Life and Personal-Life Line 136 The Reframe Stories 138 Addressing Assumptions About AI 143 Chapter 10 Owning Your Intelligence 149 Build on Top of the Models 154 Make the Intelligence Visible 156 Build the Intelligence Map 157 Compounding Intelligence 161 Chapter 11 The Humanity Test 165 The Faces 167 The Humanity Test 168 A Word We Use Every Day Now 170 What Only the Blended Workforce Can Build 171 The Deal That Has to Be Made 172 The Partnership That Wrote This Book 174 What We Still Do Not Know 175 A Final Word 175 Appendices 177 Appendix A: The WI Score Calculator 179 Appendix B: For the Individual Employee: Your Personal WI Playbook 183viii Contents Appendix C: The Work Center Framework and Irreducibility Test 187 Appendix D: The Coworker Job Description Template and Opportunity Scorecard 195 Appendix E: The Hybrid Workforce Architecture 199 Appendix F: The Intelligence Map Starter Guide 201 Appendix G: Monday Morning Checklist 203 Notes 207 Acknowledgments 215 About the Authors 217 Index 219

From the long-tenured head Goldman Sachs - an institution legendary for its culture of success - comes a candid memoir of global leadership in an age of extreme turbulence. 'Lloyd Blankfein is scary smart about people, markets, and life generally. His 10,000 Small Businesses idea proved to be a huge winner, and I personally witnessed the time and effort he devoted to its success. During the 2008-2009 financial crisis, Lloyd acted decisively, and he tells the story of what happened with unique insights.' WARREN BUFFETT 'Lloyd Blankfein has always been a straight shooter, but his journey from public housing to the heights of Wall Street wasn't a straight line. Streetwise is packed with important lessons about leadership, risk-taking, decision-making, and giving back.' MICHAEL BLOOMBERG When Lloyd Blankfein was attacked as a Wall Street fat cat, he had to smile, thinking of his precarious childhood in the notorious public housing projects of East New York, Brooklyn, and attending a high school so chaotic he didn't feel safe leaving class to go to the bathroom in his time there. Harvard University was a total moonshot, and his outsider status never wore off, there or at Harvard Law. When he struck people as street-y, it wasn't Wall Street they were thinking of. But if the chip never quite left Blankfein's shoulder, neither did a wry, resilient spirit and a lucid, democratic intelligence that saw through airs and found talent and ideas in unlikely places. Streetwise is a delightfully honest, sharp and often very funny reckoning with Blankfein's education - in finance, human nature and the workings of the world. It abounds with lessons about leading teams of brilliant, aggressive, competitive people and harmonising them around shared goals; changing when times are hard and when they're good; managing risk; and knowing a crisis is at hand before it swamps you so you can guide your team to the further shore. Blankfein is famed for his calm hand on Goldman Sachs's tiller during the global financial crisis, and that story is told in full here, among many other decisive episodes. A powerful blueprint for the wise stewardship of a cause that is larger than yourself, Streetwise will inspire and inform readers throughout the global business community and beyond.

Getting To and Through Goldman Sachs

Streetwise

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Business today remains tethered to a paradigm that is long out of date. This mindset assumes that universal answers exist: businesses can simply apply compartmentalized operations and follow linear paths to success. Experienced managers know business doesn't work this way. Where should they turn? In this groundbreaking book, Doug Garnett shows how complexity science reveals a new understanding of how business works that is as useful on the front lines as in the C-suite. This discipline--the study of behaviors in highly interconnected, adapting systems dominated by emergence--is revolutionizing fields from biology and economics to psychology and artificial intelligence. Recognizing a business as a complex adaptive system operating within other complex systems changes our perspective on everything from core concepts of demand, profit, and strategy to the nature of business success. Managers who grasp the order hidden within complexity discover not only a powerful new understanding of their role but also potential for dramatic contributions to success. The Complexity Paradigm features vivid examples ranging from local coffee shops to major corporations like PepsiCo, Boeing, Mattel, Starbucks, and General Motors as well as tech giants such as Apple and AT&amp;T. Grounding eye-opening theory in the realities of business, this foundational look at complexity offers deep insight and value for practitioners and students alike.

Using Systems Science to Drive Business Success

The Complexity Paradigm

The Creativity Handbook for Everyone

Innovations in Food Science and Technology

Handbook of Food Preservation Methods

Financial Impact of Human Resource Initiatives

Investing in People

In this revolutionary book, pioneering Harvard Kennedy School professor and behavioral scientist Julia Minson reveals the counterintuitive secret to a life of less drama and more impact.We are in a disagreement crisis. The average person would rather go to the dentist than have a twenty-minute conversation with someone that they strongly disagree with. Yet disagreement is both inevitable and essential for everything from navigating decisions at home to running innovative and agile companies to governing democratic societies.In How to Disagree Better, Minson brings to bear her decades of research into understanding the psychology of disagreement and its relevance to negotiations, conflict resolution, and decision-making, revealing the hidden skill that all the best mediators and negotiators share: displaying receptiveness to opposing views.The science shows that receptive individuals don't just fight less, they also get more done-they are better decision-makers, better peacemakers, and yes, better influencers than the rest of us. Through original research and case studies, How to Disagree Better will show you why traditional persuasion strategies don't work as well as you think they do, how you can bridge division and reach better outcomes simply by utilising receptiveness strategies, and that disagreeing better is a skill all of us can learn to apply at home, at work, and with our neighbors.

'The book we all need' ARTHUR C. BROOKS

How To Disagree Better

The definitive resource for any business person who wants to improve their leadership skills.

How to Get Yourself, Your Team and Your Organisation Further Than You Ever Thought Possible

The Book of Leadership (Revised Edition)

A Practical Guide to Driving Change and Maximising Impact

Value-Based Thinking for Organisations and Individuals

Global Health Diplomacy

There has been an increasing movement to place results at the heart of the agenda for social investments and development. Though development has a compelling value proposition a year of life can often be saved for a few hundred dollars there is skepticism to its ability to measure and manage programs for results. It is this skepticism which is at the heart of debates on the future of development. Managing Development for Results describes the results agenda in development, measurement and management approaches, and challenges on the ground. It is an easily accessible book which provides a comprehensive view on the innovative approach used to demonstrate compelling development results. The first section of the book covers the history and key components of the results agenda. The second section assesses how this is put into practice with innovative examples from global initiatives, foundations, civil society, private sector and country case studies. Finally, the book assesses the future role of the results-based agenda for a wide variety of development actors. It argues that results provide a "common currency" to coordinate and focus increasingly diverse partners on the core value of development, and communicate this to a wider audience. How results are built into development programs and the future development agenda will be illustrated as well. This book aims to target a wide audience in development, practitioners internationally and locally, management, business and philanthropy and those interested in international relations. It would also aim to appeal to a general audience interested in the future of development and whether it can achieve compelling results.

Managing Development For Results

Orientation. Viability. Advantage

When Strategy Meets Reality

Workforce Intelligence

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