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LeBlanc M: What If Anger Is the Answer?

What If Anger Is the Answer?

A Harvard Marine's Guide to Shaping Aggression

Reimagining leadership as an aesthetic and human practice, this book offers a new perspective inspired by the performing arts and suggests innovative ways to navigate complexity, uncertainty, and relational dynamics in organizations.This book introduces a fresh conceptual framework for leadership, emphasizing relationships, timing, and shared meaning over traditional control models. Readers will gain practical insights into collective leadership, aesthetic judgment, and embodied presence, along with a legitimate language for addressing emotions, uncertainty, and ethical dilemmas. Reinforcing its strong conceptual framework with reflection questions and challenging exercises, the book equips leaders to shape processes, foster collaboration, and make nuanced decisions in challenging environments.A thought-provoking resource for anyone seeking a more human, reflective, and precise approach to leadership, this book is ideal for leaders and consultants in complex organizational contexts, as well as for advanced students of leadership and organizational development.

What Leaders Can Learn from the Performing Arts

Leadership as Art

Most leaders think trust is an outcome of success. The best leaders know it is the driver.In an era defined by rapid change and AI disruption, organizations face a paradox: While AI and advanced tools promise unprecedented capability, the foundation needed to unlock that potential--trust--is eroding. Employees question the systems they are asked to use, customers doubt the brands they once relied on, and leaders struggle to keep pace with shifting expectations. As trust declines, so does the ability to innovate, adapt, and grow.In The Trust Advantage, Deloitte Consulting LLP principal Ashley Reichheld offers a timely and practical guide to rebuilding trust as a strategic asset. Drawing on years of research and the proprietary TrustID system she developed, Reichheld shows how trust can be measured, managed, predicted, and deliberately strengthened across your teams, customers, and partners. The book reframes trust not as an outcome but as the underlying operating system that drives performance and long-term value.Through rich case studies, essential insights, and real-world examples, Reichheld illustrates how organizations across industries have used trust to accelerate adoption of new technologies, deepen customer loyalty, and create resilient, high-performing cultures. She breaks down the components of trust into actionable levers, equipping leaders with tools to diagnose trust gaps and embed trust-building practices into everyday decisions. From navigating AI-driven change to aligning stakeholder expectations, the book reveals how trust can reduce friction and unlock momentum.At once insightful and practical, The Trust Advantage shows that in a world of constant disruption, trust is not a byproduct of success--it is the engine of it. Leaders who build it with intention will create the strongest, most enduring advantage of all.

What Really Drives Performance in the Age of AI

The Trust Advantage

Battle-tested frameworks for scaling your company from Silicon Valley's top CEO coach Now in its Second Edition, The Great CEO Within: The Tactical Guide to Company Building delivers the operational playbook Matt Mochary has refined through over 10,000 hours coaching CEOs at OpenAI, Coinbase, Reddit, Robinhood, and dozens of other billion-dollar companies. These are the specific frameworks, templates, and implementation scripts used by founders building the most valuable technology companies today. The Great CEO Within provides immediately deployable systems: the Energy Audit technique for restructuring calendars toward high-value activities, Meeting Efficiency protocols that improve decision quality, and Impeccable Agreements systems for tracking commitments. New to this edition are chapters addressing remote team management, AI-era leadership challenges, and lessons from coaching technology's most influential companies. Readers will also find: <ul> <li>Directly Responsible Individual accountability frameworks that clarify ownership and eliminate ambiguity across fast-growing organizations</li> <li>Scripts and templates for building feedback cultures where difficult conversations happen naturally and productively across teams</li> <li>Techniques for identifying when fear or anger distort judgment and methods for restoring clear decision-making</li> <li>Step-by-step implementation instructions tested across hundreds of high-growth companies at Series B and beyond</li> <li>Protocols for efficient decision-making, team alignment, and hiring exceptional people during periods of rapid scale</li> </ul> The Great CEO Within serves first-time and experienced CEOs seeking concrete, field-tested systems for leading high-growth organizations through every stage of scaling.

The Tactical Guide to Company Building

The Great CEO Within

An indispensable guide to dealing with disasters from one of today's foremost thinkers in crisis management, now updated with a new afterword "In a world marred by preventable miscalculation, Juliette Kayyem's The Devil Never Sleeps provides a playbook for making it out alive." -The New Yorker The future may be unpredictable, but nowadays, disasters are not. We live in a time of consistent catastrophe, where things more often go wrong than right. So why do we still fumble when crisis strikes? In The Devil Never Sleeps, Juliette Kayyem outlines a radical new way to prepare for disasters. Traditional principles of crisis management, focused on preventing disasters, are no longer viable. We need a forward-thinking approach that allows us to respond, recover, and build more resilience when crisis occurs. Drawing on her experience in national security and assessing real-life examples-from natural disasters like the California wildfires to human-made ones like airplane collisions-Kayyem identifies common lessons that can be implemented now to limit harm in the future. The Devil Never Sleeps is an essential guide for developing strategies that actually work in the face of perpetual catastrophe.

Learning to Live in an Age of Disasters

The Devil Never Sleeps

When I Grow Up

Useful & Usable

In a world of tremendous change, uncertainty, and simplistic AI-driven answers, it is easy to look to an uncertain future with anxiety. In The Leader's Oracle, Chief Strategy and Innovation Officer Roopa Unnikrishnan shows that the wisest leaders instead look to the ancient past for inspiration. By channeling the Oracle of Delphi, these leaders ask better questions and challenge their organizations to transform. Offering a provocative lens on the future of strategic leadership, The Leader's Oracle is not just a book about strategy—it is a call for a cultural shift in how we lead, how we think, and how we build organizations. Through this uniquely powerful framework, readers examine and harness the timeless wisdom of the ancients to help their own business and career: <ul><li>operate at the edge of clarity</li><li>interpret patterns and possibilities</li><li>provoke transformation, not comfort </li><li>serve the powerful, but answer to the truth</li><li>protect future-facing wisdom in a reactive world</li></ul> This unique framework on business strategy and leadership explores a critical paradox in today’s corporate environment: in a world obsessed with operational excellence and short-term wins while struggling with historic transformational changes, we often neglect the voices of the long-term thinkers, the strategic questioners, the ones who highlight or introduce ambiguity to force clarity. The Leader's Oracle serves as a call to arms for leaders, board members, and aspiring strategists to embrace their inner Delphic voice—one that cuts through noise, evokes questions, and drives tectonic shifts, not just tactical maneuvers.

Using Ancient Wisdom to Improve Strategy and Decision-Making

The Leader's Oracle

BPS Core Textbooks Series

This authoritative textbook offers a critical examination of both the theoretical foundations and applied practices of occupational and organizational psychology. Written by leading scholars and practitioners, it presents a contemporary, evidence informed perspective on how psychological principles are used to understand and improve the workplace.The text integrates established areas of the discipline such as psychological assessment, work and well being, motivation and engagement, and leadership, with emerging topics including workplace technologies, artificial intelligence, and sustainability in organisations. Adopting an international and inclusive lens, it incorporates case studies and learning activities throughout to support application and deepen understanding. The role of the occupational psychologist is foregrounded to highlight the applied, practice based nature of the field.This book serves as a core resource for advanced undergraduate and postgraduate students studying Occupational Psychology, Organizational Psychology, Business Psychology, Organizational Behaviour, Human Resource Management, and Coaching.The book is supported by a suite of digital resources for instructors and students, available on the BPS Core Textbooks series website at routledgelearning.com/bpscoretextbooks.

Occupational and Organizational Psychology

How AI is transforming consulting and professional services, plus a new model for the future.Artificial intelligence has disrupted the world of expertise. Work that once required teams of highly trained professionals--research, analysis, modeling, and drafting--can now be completed in seconds. For consulting firms, law firms, accounting practices, and other professional-service organizations, the implications are profound. The very activities that have long generated revenue, developed talent, and sustained competitive advantage are rapidly being transformed. How do firms built on human expertise create value in a world where machines can now think alongside us?In The Future of Expertise, innovation expert David Duncan offers a compelling answer. Drawing on more than two decades of experience at McKinsey, at Clayton Christensen's advisory firm, and on the front lines of AI-enabled consulting, Duncan argues that the basic structure of professional-service firms must be reinvented. He introduces a new model for the AI era: a leaner, more agile "obelisk" structure that replaces the traditional professional-services pyramid with smaller, highly skilled teams augmented by AI.Through real-world examples from consulting, law, accounting, and corporate strategy, Duncan shows how AI is reshaping everything from client expectations to firm economics and profitability to talent development and leadership. He examines why the apprenticeship model that was used to train generations of professionals is breaking down, how firms can rethink careers and capability building, and what new forms of value clients will demand as routine expertise becomes automated.Provocative and deeply insightful yet practical, The Future of Expertise is an essential guide for leaders navigating the next era of knowledge work.

AI and the Reinvention of Professional Services

The Future of Expertise

This book draws on research and experience in occupational health and safety to address a fundamental question: what separates a near miss incident from an accident that results in injury? Through analysis of workplace events, the author proposes that fortuity and luck are the key factors determining accident outcomes. Building on the CECAL (Cause, Effect, and Control of Accidental Loss) model introduced in 2000, the book explores the three 'Luck Factors' that intervene in undesired events, offering a fresh perspective on accident outcomes.This title provides the insights and tools needed to transform your perspective on workplace safety. With real-life examples, including the NASA Columbia disaster and United Airlines Flight 232, it challenges traditional safety metrics and introduces innovative concepts such as the Safety Fear Factor. It explains why measuring safety performance through injury rates is flawed, as these metrics often reflect luck rather than control. Readers will gain practical guidance on implementing proactive Safety Management Systems (SMS) to recognize, assess, and rectify near miss incidents, empowering them to prevent accidents effectively rather than relying on chance.The Safety Luck Factors: The Fortuity Elements that Influence Accident Outcomes is essential for safety professionals, workplace managers, and anyone involved in occupational health and safety.

The Fortuity Elements that Influence Accident Outcomes

The Safety Luck Factors

For&nbsp;today's&nbsp;aspiring&nbsp;leaders,&nbsp;lessons&nbsp;in&nbsp;leadership&nbsp;from legendary Black CEOs Beginning in&nbsp;the late 1990s, a handful of&nbsp;executives&nbsp;rose to become&nbsp;some of the first Black&nbsp;CEOs&nbsp;ever to lead&nbsp;Fortune&nbsp;500&nbsp;powerhouses:&nbsp;Ken Chenault at American Express,&nbsp;Dick Parsons at Time Warner,&nbsp;John Thompson at Symantec,&nbsp;Ursula Burns at Xerox, and&nbsp;Frank Raines at Fannie Mae. In&nbsp;Trailblazers,&nbsp;organizational advisor and&nbsp;journalist&nbsp;Roger O. Crockett&nbsp;recounts the&nbsp;inspiring stories of these titans&nbsp;and&nbsp;relates&nbsp;their hard-won lessons&nbsp;for&nbsp;achieving&nbsp;greatness&nbsp;amid the stunning lack of racial equity that still plagues us today.&nbsp;These trailblazers&nbsp;share&nbsp;an&nbsp;extra&nbsp;dose of&nbsp;resolve and grit, the key to their&nbsp;success despite the&nbsp;difficulties they tackled as Black leaders-what Crockett calls the "alpha-plus" mentality.&nbsp;Trailblazers&nbsp;also&nbsp;homes in&nbsp;on a specific quality that each&nbsp;wielded&nbsp;on their path to the top-from a&nbsp;belief in the power of&nbsp;authentic identity, to&nbsp;a commitment to compromise, or&nbsp;a performance mindset-and offers readers&nbsp;guidance&nbsp;on how to&nbsp;cultivate these qualities&nbsp;in&nbsp;themselves. The&nbsp;members of this group&nbsp;have enlightening perspectives on what it takes&nbsp;for&nbsp;not just&nbsp;Black leaders&nbsp;but any leaders&nbsp;to&nbsp;make it&nbsp;today.¿Their&nbsp;voices&nbsp;are needed now more than ever.

Lessons in Leadership from Legendary Black Ceos

Trailblazers

Creating Success series

Leadership is one of the most important skills in any career, but earning trust and bringing people with you can be a challenge. How to Be a Leader is your practical guide to becoming a confident and effective leader at work. Learn how to develop your own leadership style, set clear standards and motivate others to perform at their best. From handling challenges to your authority to building credibility and direction, this book breaks down the core principles of leadership into simple, actionable steps. Written by leadership expert Mike Clayton and built around the author's Leadership CREST model, this accessible guide is packed with practical advice and real-world insight you can apply straight away. With How to Be a Leader, you'll feel more confident stepping up, guiding your team and delivering results.

Set Standards, Meet Needs and Bring People With You

How to Be a Leader

What If Anger Is the Answer?

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