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Guerrero L: The Standard of Security
Leadership

The Standard of Security Leadership

Risk, Culture, and Strategy in Modern Hospitality

Every organisation runs on something that leaders sense but are never taught to shape: the collective energy of its people. This hidden factor separates teams which thrive from those that falter.In Energy at Work, Phil Lewis draws on thirty years spent helping some of the world's best organisations transform how their people perform. The productivity and innovation that leaders chase, he argues, rest on what most business books overlook: the quality of relationships between people. Where those relationships are healthy, energy flows and performance follows. Where they are damaged, no amount of vision, strategy or optimisation will repair what is, underneath, a human problem. The book maps the energetic states teams move through and names what really drains them. It takes on the misconceptions that hold organisations back - from the grindset to the myth of work/life balance - to reveal the demanding but powerful human work that leads to sustained high performance.Leaders at all levels and across every sector, HR and learning and development professionals, and students of organisational life will find in this book a rigorous but practical approach to leadership and culture change. Energy at Work challenges the easy answers of the business bookshelf - and offers a new account of what a workforce is, and what makes it come alive.

What’s Really Draining Your People – And The Power You Have To Change It

Energy at Work

Useful & Usable

Great leaders aren't shaped by a title. They're shaped by a moment. A moment that changes not just what they do, but how they lead. This is THE UNLOCK MOMENT. Drawing on his own leadership journey, executive coach and podcast host Dr. Gary Crotaz explores the inner shift that separates outward success from truly grounded leadership. Interweaving stories from CEOs, entrepreneurs, athletes, and the many thinkers he has coached, Gary offers a clear, human framework for recognizing the moments that make us who we are. At the heart of The Unlock Moment: The Inner Shift That Changes How You Lead are five essential Keys--Self, Trust, Presence, Growth, and Impact--that shape how real innovators think, decide, and lead when it matters most. By cutting through the ambiguity to make decisions with conviction, you will find your leadership aplomb and learn to lead in a way that is authentic, not performative. This is not a book about getting people to follow you. It's a book about becoming the kind of leader people choose to follow . . . and the moments that unlock how you lead.

The Unlock Moment: The Inner Shift That Changes How You Lead

Environmental Intelligence in Sustainable Hospitality Operations provides a comprehensive, accessible, and data-led approach for achieving sustainability through the integration of Artificial Intelligence (AI) and the Internet of Things (IoT) across hospitality operations.The volume explains how smart sensors, real-time environmental monitoring, predictive analytics, and intelligent automation can optimize energy and water consumption, reduce food and material waste, enhance indoor air quality, and support carbon reduction strategies in hotels, resorts, restaurants, and allied tourism services. Chapters introduce practical frameworks for designing and implementing smart sustainable systems, including digital dashboards, AI-enabled decision models, and performance indicators aligned with environmental, social, and governance (ESG) requirements, supported with international applied case studies throughout. The book also addresses critical implementation issues such as data management, ethics, cybersecurity, investment justification, and organizational readiness.By combining environmental science with hospitality innovation, this innovative and timely book offers a comprehensive guide for researchers, students, industry professionals, and policymakers seeking scalable pathways toward low-carbon, resource-efficient, and resilient hospitality operations.

AI and The Internet of Things Implications

Environmental Intelligence in Sustainable Hospitality Operations

Every year, American organizations spend $365 billion on workplace conflict. Most of it is completely preventable. The typical organization treats conflict like a building fire — wait until something's burning, then scramble to put it out. The result is lost productivity, damaged relationships, legal exposure, leadership burnout, and a revolving door of talent that never seems to stop spinning.There's a better way.In Conflict-Ready, the experts at the High Conflict Institute — who have trained thousands of leaders across corporations, small businesses, government agencies, and nonprofits — reveal why reactive conflict management is a losing game, and what it looks like to build an organization that's prepared before the first spark flies.This isn't about eliminating conflict. It's about baking a smarter, more proactive approach directly into your culture, your systems, and your leadership — so that when high conflict personalities, charged situations, and difficult dynamics inevitably show up, your organization knows exactly what to do.You'll learn how to recognize the patterns that escalate conflict before they explode, develop the organizational habits and structures that defuse tension early, equip your managers and HR teams with the skills of the most conflict-competent leaders, and shift your entire organization from firefighting mode to conflict-ready.The organizations winning today aren't the ones that avoid conflict. They're the ones that are ready for it.

Prevent Costly Conflict. Reduce Risk. Protect the Bottom Line

Conflict-Ready

The Truth About the Load Middle Managers Carry
Middle managers are the backbone of the organization, the drivers of culture, and the key to team performance. And yet, no one’s asking them how they’re doing.
The Leadership Load is written from the vantage point of managers themselves—in their language, for their survival. &nbsp;Author Karol Figueroa has infused the narrative with real stories from managers she has helped find their way back to clarity, agency, and themselves. She knows the terrain personally because she has lived the burnout herself and watched too many talented people disappear into their roles.
The Leadership Load is a mirror and a guide for the managers carrying it all—the ones who keep getting sent to another training or offered a mindfulness app when what they need is someone to say: “We see you. Here’s how to make it through without losing yourself.”
The book moves through three parts:
<ul>
<li>Seeing It. Understand the invisible emotional and structural burdens of the middle management role and why the impossible position you’re in isn’t a personal failure.</li>
<li>Surviving It. Make the mental shifts needed to stay grounded and clear-headed in a system not built for sustainability.</li>
<li>Shifting It. Use practical tools, honest reflection, and a road map to help you manage up, down, and across while maintaining your integrity and your energy.</li>
</ul>
No more suffering in silence. Come away ready to lead differently and become the manager you always imagined you could be.

How Managers Can Carry Less and Lead Better

The Leadership Load

Some connections uplift. Some deplete. All leave a mark.&nbsp;Lasting Footprints is a practical guide for professionals navigating work, leadership, and everyday relationships who want to become more intentional about the impact they have on others. Drawing on decades of experience in leadership development, organizational culture, and adult learning, Colleen Peterson blends research, real-world stories, and accessible insight to clarify what healthy relationships look like and what quietly erodes them.Positioned at the intersection of psychology, leadership, and human connection, Lasting Footprints helps emerging and experienced leaders understand the influence they carry across teams, careers, and personal relationships. It introduces a clear framework for identifying “skunks”—toxic patterns and draining dynamics that undermine trust, confidence, and collaboration—and offers practical ways to shift toward healthier interaction patterns.With reflection prompts and memorable models, the guidebook supports professionals in creating a Personal Connection Plan that strengthens both professional effectiveness and personal well-being. Rather than leaving relationships to chance, it encourages intentional choices that improve how people show up in every environment they move through.Grounded in research and real experience, Lasting Footprints challenges professionals to notice the impact they leave behind and shape their relationships with greater intention.&nbsp;

Finding Impactful Connections in Work, Leadership, and Life

Lasting Footprints

Resonance is for anyone who understands that a narrow focus on the traditional leadership skills of analysis, strategy and execution is no longer sufficient, and wants to understand how to take their leadership to a whole new level.Our increasingly polarized world, where business, technology and the geopolitical landscape are moving at breathtaking speeds and burnout is at an all-time high, demands a new kind of leader, one who understands that strategic advantage depends on the one resource that hasn't kept up with the pace of change: the human nervous system.They want to learn how to steady their own system and that of others, for clearer thinking, bolder innovation and better decisions under pressure. Resonance helps leaders build neural intelligence by combining neuroscience, whole-body awareness and leadership development into clear, practical actions. It features examples drawn from high-stakes environments, a downloadable toolkit and guidance for coaches and leadership development professionals.Because people do their best work when they feel safe, seen and resourced.

How neural intelligence shapes leadership and performance

Resonance

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

No Drama Teams

Interdisciplinary and international in scope, this insightful textbook provides a logically structured, concise introduction to sustainable tourism, bringing together theoretical understandings and career preparation to equip students with the tools to successfully manage a sustainable tourism business or destination.Covering a range of crucial topics such as marketing, human capital management, and more, this book integrates theory and industry best practice for career preparation. The myriad of case studies and tools throughout this text provide students with information on how to effectively implement strategies that can be applied to business environments, entrepreneurship and job skills, facilitating a more comprehensive sustainable tourism educational strategy. This edition includes new chapters on the pressing need for sustainability, technology, and includes updated case studies and examples throughout, taking into account post-pandemic changes.Highly illustrated and equipped with online resources, this volume is a vital resource for students of tourism, hospitality, and events management at both undergraduate and postgraduate levels.

The Business of Sustainable Tourism Development and Management

The Change Most Companies Get Wrong Most change efforts fail for the same reason. Leaders pour their energy into the process and overlook the people who have to carry it out. New software gets installed and new workflows get drawn up, and within weeks the team drifts back to the old way of doing things. Allan Breidenbach spent more than a decade building a better way. As president of a seventy-year-old, employee-owned manufacturer, he created the RATCHET-UP system, a nine-step method that puts people at the center of every change. In RATCHET-UP, you will learn how to: <ul> <li>Earn the standing and trust that make real change possible</li> <li>Get a team genuinely aligned instead of just nodding along</li> <li>Recognize where technology helps and where it only adds friction</li> <li>Spot and address the people quietly undermining progress</li> <li>Measure profit in more than dollars</li> </ul> Filled with real stories from the shop floor and free of consultant jargon, this book gives leaders in any industry a clear, practical way to make change that lasts.

Solving the Human Problems Behind Business Performance

Ratchet-Up

The Standard of Security Leadership

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