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Guerrero L: The Standard of Security
Leadership

The Standard of Security Leadership

Risk, Culture, and Strategy in Modern Hospitality

A Practical Guide to Driving Change and Maximising Impact

Value-Based Thinking for Organisations and Individuals

Value Creation Lives in the System Beneath the Strategy The Value Creation Playbook is a systems-based guide for executives and leaders who need to deliver tangible value in high-pressure, complex environments. Tamara Milne, a value creation executive with decades of experience across healthcare, fintech, financial services, and insurance, delivers a systematic approach to identifying and driving long-term value across organizational assessment, process redesign, analytics, and technology alignment that applies across industries and company sizes. Readers will learn how to: <ul> <li> Diagnose an organization honestly and find where value is actually leaking</li> <li> Map the hidden power structure that shapes how decisions really get made</li> <li> Build communication systems that scale trust through the hardest phases of change</li> <li> Calibrate decision-making to the stakes and avoid the high cost of indecision</li> <li> Turn operational data into insight with the right analytics and governance</li> <li> Audit the technology backbone where data and handoffs quietly erode trust</li> <li> Capture the AI opportunity by building the operational foundation first</li> </ul> The Value Creation Playbook is a field-tested guide for every stage of the work, including the human, operations, and technology challenges most books never address.

A Step-By-Step Guide to Optimization, Growth, and Innovation

The Value Creation Playbook

Every organisation runs on something that leaders sense but are never taught to shape: the collective energy of its people. This hidden factor separates teams which thrive from those that falter.In Energy at Work, Phil Lewis draws on thirty years spent helping some of the world's best organisations transform how their people perform. The productivity and innovation that leaders chase, he argues, rest on what most business books overlook: the quality of relationships between people. Where those relationships are healthy, energy flows and performance follows. Where they are damaged, no amount of vision, strategy or optimisation will repair what is, underneath, a human problem. The book maps the energetic states teams move through and names what really drains them. It takes on the misconceptions that hold organisations back - from the grindset to the myth of work/life balance - to reveal the demanding but powerful human work that leads to sustained high performance.Leaders at all levels and across every sector, HR and learning and development professionals, and students of organisational life will find in this book a rigorous but practical approach to leadership and culture change. Energy at Work challenges the easy answers of the business bookshelf - and offers a new account of what a workforce is, and what makes it come alive.

What’s Really Draining Your People – And The Power You Have To Change It

Energy at Work

The Change Most Companies Get Wrong Most change efforts fail for the same reason. Leaders pour their energy into the process and overlook the people who have to carry it out. New software gets installed and new workflows get drawn up, and within weeks the team drifts back to the old way of doing things. Allan Breidenbach spent more than a decade building a better way. As president of a seventy-year-old, employee-owned manufacturer, he created the RATCHET-UP system, a nine-step method that puts people at the center of every change. In RATCHET-UP, you will learn how to: <ul> <li>Earn the standing and trust that make real change possible</li> <li>Get a team genuinely aligned instead of just nodding along</li> <li>Recognize where technology helps and where it only adds friction</li> <li>Spot and address the people quietly undermining progress</li> <li>Measure profit in more than dollars</li> </ul> Filled with real stories from the shop floor and free of consultant jargon, this book gives leaders in any industry a clear, practical way to make change that lasts.

Solving the Human Problems Behind Business Performance

Ratchet-Up

Visionary marketing insider, Christian Muche, Founder of the annual Possible conference, has built his career by turning bold ideas into transformative platforms that shape industries and inspire global audiences. In The Future Possible, Christian shares the latest groundbreaking innovation at the intersection of marketing and technology so that businesses of all types can learn what is needed to succeed over the coming decades.The key themes include: <ul><li>Trust as the primary currency (earned, measured, defended).</li><li>Moments as the flywheel that turns attention into adoption.</li><li>Networks as the distribution logic for ideas, products, and reputation.</li></ul>This is the playbook to building trust-first brands that travel across markets and media. Chapters include executive frameworks that leaders can apply immediately, and a clear way to lead through AI acceleration, cultural volatility, and the post-attention economy without whiplash.

The platform-backed blueprint for building the next generation of market-leading brands.

Leadership, Human Connection, and Creating What Comes Next

The Future Possible

The Future Belongs to Those Who See It First
Most people solve problems after they occur. Exceptional thinkers identify and address them before they emerge, and that ability to think and act preemptively will determine whether you’re the strategic planner or the one being planned for. Preemptive thinking helps executives, team leaders, and anyone else navigating high-stakes change to see problems and opportunities long before they surface and then use that clear vision of the future to shape what comes next.
In&nbsp;The Preemptive Thinking Edge, Jim Caprara draws on decades of executive leadership across organizations including iconic retailer Sears, telecommunications giant Nextel, and home builder NVR to show you how to use preemptive thinking to anticipate obstacles, eliminate unnecessary risk, and create the ideal conditions for success in business and in life. At McGraw-Hill publishing, for example, Caprara helped engineers and marketers anticipate the unique challenges they would face in selling a learning platform originally intended for academics to a business-focused audience.&nbsp; The result was a brand new market and new revenue streams for the company.
Blending practical wisdom with compelling real-world examples, the book introduces the powerful five-stage Preemptive Thinking Framework and exercises that help you put it into practice. Whether you're leading an organization, managing a team, or planning your own future, you'll learn to:
<ul>
<li>Define challenges to create a compelling vision of the future.</li>
<li>Reverse-engineer solutions by working backward from your vision.</li>
<li>Go beyond reactive—and even proactive—thinking to challenge the status quo.</li>
<li>Identify hidden opportunities, unseen risks, and valuable peripheral benefits.</li>
<li>Make smarter decisions with confidence and discipline to achieve measurable results.</li>
</ul>
More than a business strategy book,&nbsp;The Preemptive Thinking Edge&nbsp;is a practical blueprint for anyone who wants to think differently, lead more effectively, and stay ahead of change. This&nbsp;is a must-read for leaders seeking more predictable ways to create value, improve execution, and gain a lasting competitive advantage. And don't be surprised when you realize you can use the same principles to transform your personal life too.

A Proven Path to Predictable Success in Business and Life

The Preemptive Thinking Edge

A research-backed system for professionals who want to stop chasing clients and start being chosen by them The High-Net-Worth Advisor: Turning Client Relationships into Reliable Revenue is a behavioral operating system for attorneys, CPAs, wealth managers, and consultants who want to build practices around clients with $5 million or more in investable assets and business owners generating $10 million or more in annual revenue. Drawing on 200 in-depth interviews and a study of over 2,000 professionals, David V. Lorenzo identifies the behaviors, structures, and disciplines that separate elite advisors from everyone else. Lorenzo introduces Situational Authority and reveals why credentials alone fall short in this market. The book replaces the traditional sales funnel with the Flywheel-a closed-loop ecosystem of curated clients, a vetted expert network, strategic alliances, and a rigorously filtered pipeline where credibility compounds. Each chapter builds on the last, moving from market definition to behavioral identity to a repeatable engagement lifecycle. Readers will also find: <ul> <li>Seven premium behaviors that high-net-worth clients use to evaluate advisors before any engagement letter is signed</li> <li>A four-stage engagement lifecycle that turns professional judgment into a visible, repeatable client experience</li> <li>The critical distinction between Main Street and high-net-worth clients- and why each target type requires a fundamentally different approach</li> <li>A framework for building strategic alliances with the gatekeepers who control access to wealthy families and business owners</li> <li>Concrete action items at the end of every chapter that force readers to apply the system immediately</li> </ul> Written in the direct, unvarnished voice of a practitioner who has advised Fortune 100 leaders and built high-net-worth advisory programs inside premier law, accounting, and financial advisory firms, The High-Net-Worth Advisor is the field guide for professionals who are ready to build a practice where trust, authority, and discipline are the only advantages that matter.

Turning Client Relationships Into Reliable Revenue

The High-Net-Worth Advisor

The leaders who thrive over the next decade will not be the ones who compete with AI on its own terms. They will be the ones who invest deeply in the qualities that make them irreplaceable. This is The Human Brand.We are at an inflection point in the history of leadership. The qualities that used to be the bedrock of great leaders--analytical skills, deliverable speed, clear communication--can now be easily matched or outperformed by AI. So if these don't make a leader great, what does?The Human Brand argues it's the fundamentally human qualities of leadership that will make them thrive--the ability to exercise genuine judgment, build real trust, or be authentically present with another human being. Those qualities are not footnotes to leadership. They are what leadership is. That is your human brand and this book provides a clear, grounded, and practical path to building one.<ul><li>In Part 1, you'll tackle the anxiety surrounding AI head-on to better understand your value in the company when AI can do what you used to do. You'll learn what tasks can easily be tackled by AI without value loss and which you should focus on.</li><li>In Part 2, you'll learn the how to develop the four core qualities of the human brand--judgment, empathy, courage, and presence--and what makes them so important.</li><li>In Part 3, you'll translate those qualities into action, learning how to hone the art of storytelling and use your brand to build a company culture that can stand the test of time.</li><li>Finally, in Part 4, you'll learn a framework for self-development and how to leave a legacy built on your humanity.</li></ul>The Human Brand is a book for leaders who want to navigate the AI era not with anxiety, but with clarity, purpose, and a deep confidence in what makes them irreplaceable.

How Leaders Stay Relevant and Competitive in the Age of AI

The Human Brand

Environmental Intelligence in Sustainable Hospitality Operations provides a comprehensive, accessible, and data-led approach for achieving sustainability through the integration of Artificial Intelligence (AI) and the Internet of Things (IoT) across hospitality operations.The volume explains how smart sensors, real-time environmental monitoring, predictive analytics, and intelligent automation can optimize energy and water consumption, reduce food and material waste, enhance indoor air quality, and support carbon reduction strategies in hotels, resorts, restaurants, and allied tourism services. Chapters introduce practical frameworks for designing and implementing smart sustainable systems, including digital dashboards, AI-enabled decision models, and performance indicators aligned with environmental, social, and governance (ESG) requirements, supported with international applied case studies throughout. The book also addresses critical implementation issues such as data management, ethics, cybersecurity, investment justification, and organizational readiness.By combining environmental science with hospitality innovation, this innovative and timely book offers a comprehensive guide for researchers, students, industry professionals, and policymakers seeking scalable pathways toward low-carbon, resource-efficient, and resilient hospitality operations.

AI and The Internet of Things Implications

Environmental Intelligence in Sustainable Hospitality Operations

Build Teams That Work Together, Get Results, and Stick Around

Manufacturing Greatness

In 2007, as the first iPhone launched, I was a young retail leader on the front lines of what would become one of the most transformative technological revolutions in history. Customers waited for hours to secure their new device only to return days later furious that networks had failed under unprecedented demand. Inside stores, no answers were quick or easy. There was pressure, confusion, and a leadership playbook that no longer seemed to work. It was an inflection point not just for technology, but for leadership. The Hope Advantage begins in this moment and expands to confront the reality every leader now faces. No longer is change episodic; it is constant, exponential, and it impacts every area of life. The conditions once described as volatile, uncertain, complex and ambiguous are no longer exceptions to the rule; they are the operating environment. But the change itself is not the problem. We've lost the belief in our ability to shape what comes next. When you believe a better future is possible, that you have the power to help create it, and that you don't need a perfect plan to start, this is hope--a practical leadership framework built on the three interconnected disciplines of Direction, Ownership, and Movement. Blending behavioral science, leadership philosophy, and lived executive experience, The Hope Advantage introduces a distinct and timely thesis that belief, not strategy, is the primary hurdle to change. It offers leaders not just a new way to think, but a practical framework immediately applicable to the transformations they're already implementing.

How Leaders Build Belief That Makes Change Possible

The Hope Advantage

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

No Drama Teams

The Standard of Security Leadership

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