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Business and Management (R0)

Sarah Evans-Howe

The Role of Temporality in Customer Experience

Why Time Matters to Customers

&lt;p class="MsoNormal" style="text-align: justify;"&gt;Introduction/Rationale for the book.- Chapter One: A brief history of knowledge of temporality.- Chapter Two: Understanding customer experience.- Chapter Three: The Model of Temporality in Consumption.- Chapter Four: Customer perceptions of temporality as a valuable resource.- Chapter Five: Customer perceptions of temporality as a rate of movement.- Chapter Six: Customer perceptions of time as a moment of now.- Chapter Seven: Customer perceptions of time as a memory or vision.- Chapter Eight: What unhappy customers teach us about the role of temporality in customer experience.- Chapter Nine: Covid-19 &amp;ndash; The global temporal hiccup.- Chapter Ten: Managing temporality in customer experience.&lt;/p&gt;

Harriman House Essentials

The Illusion of Choice

Transform Your Business from One-Off Sales to Recurring Revenue with Memberships and Subscriptions

Predictable Profits

Passionately Transforming Management

"What an interesting agenda for this meeting." "Sustainability is a priority for our company." "We care deeply about our customers." Let's face it: We all lie. Sometimes to save face, to get out of a scrape or to protect someone's feelings, and sometimes for more malicious reasons. Generally, however, we only expect people to lie under certain circumstances, and we expect our professional environments to be beacons of truthful and honest behaviour. Deceit, untruth and disinformation have become part and parcel of the everyday political agenda. World leaders and business magnates unabashedly lie and peddle misinformation, from climate change denialism to anti-vaccine propaganda. In Passionately Transforming Management with Lies, Professor Johan Alvehus recognizes that such things are not only going on at the grand political stage - instead arguing that the utility of lies, deception and manipulation can provide key lessons for anyone interested in leadership. The author delves into differing philosophical perspectives on the morality of lying, before examining the various ways in which falsehoods find their way into our modern workplaces. Ultimately, we must begin re-assessing our professional hierarchies with a new clarity by rejecting the notion of a leader as a morally superior concept automatically deserving of adulation. We need to recognize that lies and manipulation are fundamental elements of accomplishing things in organizations. Even before working life starts, its truthfulness is dubious - who doesn't polish their CV to give a better impression? Bypassing formal structures, ensuring certain people are left out of decision processes, spreading non-factual 'visions' and lying to keep one's position safe are all essential for the accomplished manager. Passionately Transforming Management with Lying provides students, scholars and managers with a concise and provocative guide to identifying, utilising and manipulating bullshit culture.

Passionately Transforming Management with Lies

Dieses Lehrbuch stellt die wesentlichen Methoden und Anwendungsgebiete der Künstlichen Intelligenz und der Analyse großer Datenmengen bei Finanzintermediären und Industrieunternehmen im Bereich der Finanzwirtschaft dar. Es&nbsp;vermittelt die Grundlagen und fortgeschrittene Methoden der KI und ihrer Anwendungen in der Finanzwirtschaft und&nbsp;unterstützt bei der Vorbereitung auf das Berufsleben im quantitativen Asset- und Risikomanagement. Das Buch kann begleitend zu universitären Lehrveranstaltungen im Bereich Financial Data Analytics, Risiko- und Investmentmanagement benutzt werden.

Daten, Methoden und Anwendungen

Künstliche Intelligenz in der Finanzwirtschaft

Facilitator's Guide to Participatory Decision-Making

In this revolutionary book, pioneering Harvard Kennedy School professor and behavioral scientist Julia Minson reveals the counterintuitive secret to a life of less drama and more impact.We are in a disagreement crisis. The average person would rather go to the dentist than have a twenty-minute conversation with someone that they strongly disagree with. Yet disagreement is both inevitable and essential for everything from navigating decisions at home to running innovative and agile companies to governing democratic societies.In How to Disagree Better, Minson brings to bear her decades of research into understanding the psychology of disagreement and its relevance to negotiations, conflict resolution, and decision-making, revealing the hidden skill that all the best mediators and negotiators share: displaying receptiveness to opposing views.The science shows that receptive individuals don't just fight less, they also get more done-they are better decision-makers, better peacemakers, and yes, better influencers than the rest of us. Through original research and case studies, How to Disagree Better will show you why traditional persuasion strategies don't work as well as you think they do, how you can bridge division and reach better outcomes simply by utilising receptiveness strategies, and that disagreeing better is a skill all of us can learn to apply at home, at work, and with our neighbors.

'The book we all need' ARTHUR C. BROOKS

How To Disagree Better

The Architecture of Influence

Sports Economics, Management and Policy

Soccer has become "big business." The aggregated market value of the first and second division teams from the "Big 5" European Leagues (England, France, Germany, Italy and Spain) is nearly EUR12 billion. Using systematic and anecdotal evidence from the "Big 5" and additional evidence from other European and some of the South American Leagues (Brazil and Argentina), this book explores the development of soccer as the world's most important team sport and addresses competitive balance across the a large number of leagues. The book also provides the reader with a thorough understanding of the market for players, coaches and referees as well as the demand for soccer, both on TV, at the gate, and in the betting office. Finally, the economic implications of pertinent recent problems, such as hooliganism and racism, are addressed.

Most of the discussion about player salaries, head coach dismissals, stadium subsidies, ticket prices and TV contracts is not very well informed and is based on prejudices. Assembling and interpreting the relevant and available information from an economic viewpoint provides the reader with a fresh new perspective on those subjects. Econometric evidence is presented in the form of graphs and figures instead of regression coefficients and is supplemented by anecdotal evidence. "Economic jargon" will be limited to a minimum in order to give readers a more intuitive understanding of the material.

The Economics of Soccer

Conquering the Pitch

Take the stress out of tax season with this friendly guide Filing your own taxes can feel like navigating a maze of forms, deductions, and questions-TurboTax For Dummies is your compass! This guide walks you through the most popular DIY tax preparation platform step by step, showing you exactly what each screen means and which options apply to your financial situation. You'll learn to organize your documents, understand tax forms, and file with confidence. Get the hang of TurboTax's various preparation options and discover which one fits your needs and budget. Find out what records to keep, how long to keep them, and which deductions you might be missing. Plus, pick up tax planning techniques that can help you minimize what you owe next year. This guide keeps things simple and straightforward. Inside: <ul> <li>Organize your tax statements and receipts so preparation is quick and painless from the start</li> <li>Discover what each tax document means and why TurboTax asks for specific information</li> <li>Learn about current tax legislation and how recent changes impact your return </li> <li>Find the right TurboTax option for your situation and avoid paying for features you don't need</li> </ul> Whether you're filing your first return or looking for a smarter way to handle tax season, TurboTax For Dummies has you covered. Perfect for DIY tax preparers who want to save money and avoid common mistakes-get ready to file your taxes like a pro!

TurboTax For Dummies

A provocative exposé of how our attention, behavior, and desires have been co-opted by the “choice box”—a curated set of options that offer a false sense of agency while funneling us down pre-determined paths controlled by a select few Choice boxes are all around us, but chances are you’ve never noticed them. Every time you click on a recommended video, rate an Uber driver, run a Google search, or invest in your 401k, you may think you’re the one calling the shots—but in reality, you’re limited to making the choices that a corporation wants you to make. Today, structured decision-making governs our lives to such an extent that we hardly see it at all. But who designs these choices, and whose interests do they serve? In Choose Your Captivity, historian Eli Cook introduces readers to the choice architects who first built these boxes and trapped us inside—from the maze-building eugenicist who invented the multiple-choice test to the marketing gurus who sold off our supermarket shelves to a few ultra-processed food giants. In less than a generation, architects like these have transformed a handful of online platforms into the richest businesses in the world. And by determining our options, controlling our actions, and even shaping our identities, they have laid the groundwork&nbsp;for the winner-takes-all game of digital capitalism that dominates us today. In a society built around the promise of free choice and personal responsibility, Cook argues, these hidden architects might just have the greatest power of all. A propulsive and vivid history, Choose Your Captivity opens readers’ eyes to the immense power of the choice box—and how to escape it.

How Corporations Built Our Choices and Sold Our Freedom

Choose Your Captivity

We all know what it's like to hold back from making a decisive move, offering our most candid feedback, or even advocating for ourselves because it was easier and safer to take the well-travelled path - but these are also the hinge points that transform reputations, relationships, and results.Drawing on a landmark seven-year study of 34,000 people, JP Pawliw and Bill Benjamin reveal a consistent pattern: in high-stakes moments people hold back an average of 7.56% of what can make the crucial difference between 'taking your shot' and regret at failing to do so. Rounded, they call this gap the 'Last 8%'. The book explores the brain function reasons for this gap and equips readers with effective tools to close the gap. Blending neuroscience, behavioural research, and stories from astronauts, Olympic athletes, Fortune 100 executives, and frontline professionals, THE LAST 8% provides a practical roadmap for acting with decisiveness in pressure situations.It teaches individuals to regulate their biology in the heat of the moment, while also offering leaders a proprietary framework - the Last 8% Culture Map - to build teams and organisations where candour, accountability and trust drive performance.

The Last 8%

Mit dem Buch „Digital Business Generator“ von Tobias Kollmann und Simon Hensellek bekommt der Leser ein praxisorientiertes Tool für den Aufbau digitaler Geschäftsmodelle in der Digitalen Wirtschaft in die Hand, mit dem er Schritt für Schritt entweder einen vollkommen neuen digitalen Geschäftsprozess entwickeln oder einen bereits vorhandenen realen Geschäftsprozess digital transformieren kann. Es geht also nicht nur um den Neuaufbau von digitalen Geschäftsmodellen, sondern auch um die Digitale Transformation bestehender realer Geschäftsprozesse. Neue Unternehmen (Startups) und etablierte Unternehmen (Mittelstand/Industrie) aus allen Branchen müssen und können sich entsprechend mit dem resultierenden „Digital Business Generator“ dieser Herausforderung einer Digitalen Innovation bzw. einer Digitalen Transformation stellen. Der Digital Business Generator (DBG) vermittelt als Tool ein umfassendes Rahmenwerk und zeigt auf, wie ein digitales Geschäftsmodell basierend auf Wertschöpfungsprozessen durch innovative Informationstechnologie (IT) verstanden, entworfen, implementiert und kontinuierlich (re-)evaluiert werden kann.
 Neu in der 2. Auflage
 
 In der 2. Auflage wurden alle Kapitel überarbeitet und die Terminologie von „E-Business“ auf „Digital Business“ umgestellt. Aktuelle Themen wie z. B. Digital Intrapreneurship, Digital Interpreneurship, Digitalisierungsdruck u.v.m. wurden einbezogen bzw. an neuere Entwicklungen angepasst. Ebenso wurden alle Praxisbeispiele und Medienhinweise auf einen neuen Stand gebracht.
 
 Die Zielgruppen
 
 Die Zielgruppe sind zum einen Praktiker, die sich mit dem Gedanken einer Unternehmensgründung in der Digitalen Wirtschaft befassen bzw. Gründer, die bereits in solchen Unternehmen arbeiten. Dazu gehören auch Vertreter von Mittelstand und Industrie, die über Inkubatoren oder Acceleratoren den Anschluss an die Startup-Szene suchen bzw. in den eigenen Unternehmen über Innovations- bzw. Fachabteilungen oder sogar schon eigenen Digital Units neue digitale Geschäftsmodelle aufbauen wollen. Eine weitere Zielgruppe sind zum anderen Studierende und Lehrkräfte, die sich mit den Themen (Digital) Entrepreneurship, Innovationsmanagement, Digital Business bzw. Digital Commerce beschäftigen.
 
 Die Autoren
 Prof. Dr. Tobias Kollmann
 &nbsp;ist Inhaber des Lehrstuhls für BWL und Wirtschaftsinformatik, insbesondere Digital Business und Digital Entrepreneurship, an der Universität Duisburg-Essen, Campus Essen.
 Dr. Simon Hensellek
 &nbsp;ist Juniorprofessor für Entrepreneurship und Digitalisierung an der Technischen Universität Dortmund.

Aufbau von Geschäftsmodellen und -prozessen in der Digitalen Wirtschaft

Digital Business Generator

The Role of Temporality in Customer Experience

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