The Prospects and Challenges of E-Governance in Public Service Delivery. The Case of the Fitche Town Land Administration

Master's Thesis from the year 2021 in the subject Economics - Case Scenarios, Addis Ababa University (College of Business and Economics), course: DEPARTMENT OF PUBLIC ADMINISTRATION AND DEVELOPMENT MANAGEMENT, language: English, abstract: In recent years, the concept of e-governance has flourished rapidly with the advancement of Information and Communication Technology. The general objective of the study is to assess the Prospects and Challenges of E-Governance in Public Service Delivery in the Case of Fitche Town Land Administration, North Shoa Zone, Oromia Regional State.The study employs a descriptive type of research design to describe the prospects and challenges of e-governance in Fitche town land administration. This study combines both a quantitative approach and a qualitative approach. The target population of the study is both the customer and employees of land administration in Fitche town. The researcher randomly selects 70 service receivers who are convenient and 42 or all number of employees in the sector. Generally, 112 participants are applied to this study from both employees and customers of the sector. The data collected from participants of the study were analyzed through descriptive statistical methods such as frequency and percentage. The study revealed that e-governance is a new concept and infant ages in the public service delivery, especially in the Fiche town land administration sector. It reveals that there is a low status of e-governance in the sector. Even if e-governance is on the infant age in the sector it gives many contributions in service delivery in the sector like save time, reduce bribery, increase transparency and accountability in the sector. The research found that infrastructure like internet access was the major significant challenging issue in the success of e-governance system in the sector and Lack of training was also one of the main obstacles to success in e-governance in the selected sector. Therefore, the study recommended that the sector should mainly focus on the clarity in terminology is important, not just to academics. It is also important for politicians and others engaged in the development of public policy on the utilization of ICT in government, and also pieces of training are important for the success of e-governance in the land administration sector.