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Mack A: Talking to Stakeholders

Talking to Stakeholders

Gefahren erkennen, vermeiden, überstehen

Krisenprojekte managen

A practical, step-by-step guide to learn and develop the proven successful methods and techniques of the world's leading management consultancy firms.

An Introduction to Management Consultancy

Deliver measurable business impact by transforming customer advocacy into a strategic driver of growth, retention, and executive influence.Customer Advocacy That Counts is the definitive guide for customer advocacy, customer marketing, and customer experience leaders who need to prove value, secure stakeholder buy-in, and connect advocacy initiatives to business performance.Written by Alison Bukowski, this practical and evidence-based playbook addresses one of the biggest challenges facing advocacy professionals today: demonstrating strategic impact in environments where influence often matters more than authority. Drawing on frameworks, diagnostic assessments, stakeholder management tools, and executive communication templates, Alison Bukowski provides a structured approach to aligning advocacy with organizational priorities. Featuring insights and real-world examples from leaders at Google, Microsoft, Siemens, Adobe, Freshworks, Forrester, and Optum/UnitedHealth Group, the book shows how high-performing advocacy teams translate customer engagement into outcomes that executives understand and support.You'll learn how to: - Measure advocacy impact using meaningful business metrics - Build executive influence without direct authority - Align advocacy programs with revenue and retention goals - Communicate value using leadership-focused business language - Scale customer advocacy with confidence and credibility Customer Advocacy That Counts equips you with the tools, frameworks, and leadership mindset needed to turn customer advocacy into a measurable source of growth and competitive advantage.Themes include: customer advocacy, customer marketing, customer experience, stakeholder management, customer retention, executive influence, business impact measurement, advocacy strategy, revenue growth, customer-led growth

How to Build Influence and Drive Customer Experience Results

Customer Advocacy That Counts

HR Skills Guide series

This book will provide a practical, evidence-based discussion of employee relations, focusing on how to be an effective HR practitioner in this crucial HR area, written specifically for early career HR professionals. The HR Skills Guide series of books: 
Discover the key HR functions, elevate your knowledge and prepare yourself for the people profession with the HR Skills Guide series. Written by experts for new and aspiring HR professionals, this collection of accessible guides are packed with practical, reliable advice on key topics such as talent acquisition, employee relations, people analytics and EDI to give you the essential skills needed to kickstart your career in HR.

Employee Relations Explained

mitp Business

<ul><li>Kompakte Vorbereitungshilfe für die PMP-Zertifizierung</li>
<li>Informationen zu Anmeldung und Ablauf der PMP-Prüfung</li>
<li>Mit vielen nachvollziehbaren Beispielen und exemplarischen Prüfungsfragen online</li></ul>

Effektive Prüfungsvorbereitung
Das PMP®-Zertifikat des Project Management Institutes (PMI®) gilt als der international anerkannte Nachweis für Projektmanagementkompetenz. Wenn Sie Ihren Kenntnisstand in diesem Bereich durch ein Zertifikat nachweisen und ein Project Management Professional (PMP®) werden wollen, bereitet Sie dieses Buch effektiv auf Ihre Prüfung vor.
PMP®-Wissen und wertvolle Tipps
Die Autoren bieten eine übersichtliche Darstellung der prüfungsrelevanten Inhalte und vermitteln das Wissen, das Sie brauchen, um PMP® zu werden. Mit diesem Buch erkennen Sie Ihre Schwachstellen und bereiten sich optimal und gezielt auf das Zertifikat vor. Außerdem erhalten Sie wertvolle Tipps zum Ablauf des Examens selbst.
Zahlreiche Beispielfragen
Als besonderer Bonus sind zahlreiche Beispielfragen online verfügbar. So erhalten Sie mit diesem Buch den perfekten Begleiter auf Ihrem Weg zum zertifizierten PMP®.

Aus dem Inhalt:
<ul><li>Ablauf der Prüfung</li>
<li>Grundlagen und Lebenszyklen</li>
<li>Ethik und Maßstäbe für professionelles Verhalten</li>
<li>Ziele und Nutzen für Projekte</li>
<li>Stakeholder im gesamten Kontext</li>
<li>Instrumente und Werkzeuge aus den Themenbereichen
<ul><li>Inhalt und Umfang</li>
<li>Schätzung</li>
<li>Terminplan</li>
<li>Kostenbetrachtungen</li>
<li>Risiken</li>
<li>Qualität</li>
<li>Beschaffung</li></ul>
</li><li>Teamaspekte</li>
<li>Soziale Kompetenzen und Rollenverständnis</li>
<li>Führungsprinzipien</li> 
<li>Organisatorische Aspekte der Trägerorganisation</li>
<li>Durchführung von Projekten</li>
<li>Online-Zugriff auf exemplarische Prüfungsfragen</li>
</ul>

Die gezielte Prüfungsvorbereitung

Das PMP®-Examen

For fans of Slay in Your Lane and Little Black Book, this no-nonsense exploration of colour and culture at work is essential reading for Black women in the workplace, their allies and industry change-makersFor too long, Black women have been told the things about themselves that they have to do, or change, or be, in order to be successful at work. Now, Millennial Blackis here to show Black women what you can do to thrive at work, just as you are.It also offers clear, no-nonsense guidance for employers who want to be part of the change. Why is diversity just the start? And what does being truly inclusive really mean?From insight into the race pay gap, through advice on setting boundaries and building your own 'lady gang', to tackling workplace sexual harassment and racist abuse, this is essential reading for a generation of Black women and their allies.

Rethinking colour and culture in the workplace

Millennial Black

Develop high-performing leadership teams that drive collaboration, resilience and sustainable business results.Leadership Team Coaching by Peter Hawkins is a practical guide for team coaches, senior leaders, HR professionals and organizational development specialists responsible for improving team effectiveness in complex and fast-changing environments.Fully updated for the fifth edition, this book provides a comprehensive framework for coaching leadership teams across industries, functions and organizational structures. Covering executive and non-executive boards, hybrid and virtual teams, project groups and account teams, it combines proven coaching models with practical tools for building stronger collaboration, accountability and alignment.You'll learn how to: - Apply effective frameworks and techniques for leadership team coaching - Strengthen collaboration across hybrid and international teams - Embed inclusive leadership practices into team development - Navigate the impact of AI on coaching and team dynamics - Build team cultures that improve performance and long-term effectivenessWith updated research, global insights and actionable guidance, Leadership Team Coaching helps organizations unlock collective potential, strengthen leadership capability and deliver measurable results through more connected and effective teams.Themes include: leadership coaching, team effectiveness, hybrid teams, executive development, inclusive leadership, organizational performance

Developing Collective Transformational Leadership

Leadership Team Coaching

The gold standard for project management students and professionals-enhanced with AI, agile, and data-driven strategies in this landmark 14th edition. For over four decades,&nbsp;Project Management: A Systems Approach to Planning, Scheduling, and Controlling has been the go-to resource for project managers, students, and professionals worldwide. In this newly revised 14th edition, renowned project management expert Harold Kerzner integrates the latest advancements, from artificial intelligence (AI) and data-driven decision-making to agile and hybrid methodologies, ensuring today's project leaders are equipped to navigate an evolving landscape. Aligned with the&nbsp;Project Management Body of Knowledge (PMBOK® Guide), this bestselling guide prepares readers for the PMP®exam's principles-first approach. Whether you're leading complex global projects, managing sustainability initiatives, or leveraging AI for project insights, this book provides the tools to drive success. In this new 14th edition, you'll find: <ul> <li>Cutting-edge insights on AI in project management, data-driven strategies, and emerging methodologies.</li> <li>Practical frameworks for settting clear objectives, defining project success, and managing risks.</li> <li>Comprehensive guidance on agile, hybrid, and traditional project management approaches.</li> <li>In-depth coverage of sustainability and corporate social responsibility in project execution.</li> <li>Real-world strategies for managing complex, large-scale, and global projects.&nbsp;</li> </ul> Ideal for students, PMP®candidates, and practicing professionals,&nbsp;Project Management, 14th Edition remains the gold standard for mastering project management.

A Systems Approach to Planning, Scheduling, and Controlling

Project Management

A step-by-step guide to transforming data into stakeholder buy-in and decisive action Driving Buy-In, by data storytelling veteran Mico Yuk-who has trained over 20,000 data professionals at Fortune 500 companies including Shell, Nestlé, and Zoom-provides a practical guide for professionals who craft data visualizations and presentations that light a fire under decision-makers. It shows how to transform insights into real-world action. Eighty-eight percent of insights never influence a decision. This book fixes that. Yuk introduces the Buy-In Method(TM), a two-pillar system for turning information into action - grounded in behavioral science and neuroscience research. Pillar 1, the Data Storytelling Framework(TM) (Discover, Define, Design, and Deliver), turns data into a story the brain is wired to respond to. Pillar 2, the Three Signs of Influence (Clarity, Buy-In, and Action), reveals in real time whether your message is landing and exactly where stakeholders are in the decision process. Rather than focusing on technical skills or visual design, this book teaches the often-overlooked skill of reading human behavior. You'll learn: <ul> <li>How to ask the right questions that uncover the real problem - move beyond vague requests and endless scope creep to get to the truth</li> <li>How to transform the way you communicate with stakeholders or executives - translate and present technical findings so anyone can understand and act on them</li> <li>How to build stories that drive action - using the same structure behind Hollywood blockbusters</li> <li>How to read any room using the Three Signs of Influence (Clarity, Buy-In, Action) - no more guessing if stakeholders will act on your insights</li> <li>Why human influence is your competitive advantage - in the AI era, anyone can generate insights, but driving stakeholder buy-in is what makes you irreplaceable</li> </ul> This book is for professionals who present data to influence stakeholders and accelerate decisions: analysts, data scientists, BI teams, product managers, consultants, AI/ML professionals, and executives. It's an expert guide in data communication for professionals who want to know exactly what works, what doesn't, and how to design and deliver presentations that will get buy-in from the people who make decisions. Go from order-taker to decision driver.

The Science of Influence with Data

Driving Buy-In

<hr>
Negotiations are rarely purely factual discussions – they involve psychology, strategy, and tactics. Those who react unprepared quickly lose influence. This practical guide shows you how to stay in control under pressure, actively steer the process, and act with confidence in critical moments. Through realistic case studies, you will learn what truly matters – from making strong demands to de-escalating tense situations. To negotiate successfully, you need more than arguments: you need a clear structure and the right approach. Discover proven strategies to break through deadlocks, manage escalations, and confidently handle uncertainty, tactical maneuvers, and complex dynamics. An indispensable resource for anyone conducting negotiations under pressure – whether in the boardroom, operational teams, digital environments, or crisis management. This handbook provides the essential tools.

How to Successfully Manage Risks in Difficult Negotiations

Mastering High-Stakes Negotiations: A Practical Guide

Talking to Stakeholders

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