Remember when tech support meant a real person, a headset, and a script that never quite fit your problem? That world is gone. In its place is something stranger: a support agent that never sleeps, never gets frustrated - and occasionally invents a return policy that never existed.
Tales from the AI Line is a funny, sharp-eyed tour through the new frontier of AI customer service: the chatbots that promised refunds no company ever authorized, the "case numbers" generated out of thin air, the customers who learned to talk a machine into a better deal, and the quiet human cost behind every efficiency headline.
Written in the tradition of the classic tech-support humor books of the 1990s - but built for the age of large language models - this book is equal parts comic relief, cautionary tale, and practical field guide. Whether you're a business owner weighing an AI rollout, a customer who's ever typed "AGENT" in all caps out of pure frustration, or just someone who loves a good story about technology gone slightly sideways, you'll find something here worth reading - and worth laughing at.