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Joe Lazer

Super Skill

Why Storytelling Is the Superpower of the AI Age

FROM THE INTERNATIONAL BESTSELLING AUTHORSThe ultimate handbook for becoming a master negotiator in any situation - The must-read new book from the authors of multi-million-copy bestseller Never Split the Difference'Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings.' - Daniel Pink, #1 New York Times bestselling author of To Sell Is Human, Drive, and The Power of Regret You're in a negotiation right now. In fact, you've been negotiating all day.That email to your boss? Negotiation. That conversation with your teenager? Negotiation. That interaction with the barista who made your morning coffee? Negotiation too.Most people don't realise they're negotiating until it's too late - until they've already lost ground, damaged relationships, or walked away empty-handed. But what if you could transform every interaction into an opportunity to get what you want while making others feel valued?In this groundbreaking follow-up to the global bestseller Never Split the Difference, negotiation experts Jonathan B. Smith and Derek Gaunt reveal the missing piece that's been holding you back: a practical handbook for applying Tactical Empathy - the ability to understand and influence people at a level they don't even realise - to every sensitive conversation in your life.Discover how to: <ul><li>Begin disarming defences by making your counterpart feel genuinely understood.</li><li>Acquire critical information by mastering the 5 Levels of Listening that uncover hidden motivations</li><li>Spot game-changing 'Black Swans' that swing seemingly impossible negotiations to your advantage</li><li>Defuse tension and navigate high-pressure situations with confidence using the Core Four skills</li><li>Get more of what you want without burning bridges or compromising your integrity</li></ul> Forged in high-stakes hostage crises and refined in thousands of business negotiations, these field-tested techniques aren't based on academic theory - they're proven methods that work when the pressure is on.This book isn't about tricks or manipulative tactics or winning at all costs. It's about a fundamental shift in how you approach human interaction: It's not about you - it's about them.When you master this mindset and the practical skills that flow from it, you'll transform not just your negotiations but your entire life. You'll resolve conflicts faster, build stronger relationships, and achieve outcomes you never thought possible.Inside you'll find: <ul><li>Real-world case studies showing how these skills work in everyday situations</li><li>Step-by-step guidance for implementing each technique</li><li>Low-stakes practice exercises to build your confidence</li><li>Actionable strategies for identifying and overcoming common negotiation traps</li></ul> Stop leaving money on the table. Stop enduring unnecessary conflict. Stop accepting less than you deserve.This isn't just another business book-it's the missing manual for every negotiation in your life.Get your copy of Fight Less, Win More today and start turning every conversation into a path to success.______Praise for Never Split the Difference:'Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between.' Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.'A business book you won't be able to put down.' Fortune

How Master Negotiators Influence Hearts, Minds, And Deals

Fight Less, Win More

Most workplace conflicts aren’t about facts—they’re about emotions. Learn how to uncover hidden triggers, repair relationships, and turn team tension into stronger collaboration and results. Workplace conflict rarely begins with facts—it begins with emotions. In this book, conflict expert Tish Robinson reveals why most workplace disputes persist: Leaders focus on procedures while ignoring the emotional triggers that drive resentment, misunderstanding, and team breakdown. Drawing on twenty-five years of research and global consulting, Robinson introduces a practical framework for uncovering the real source of conflict and transforming tension into stronger working relationships. At the center of the book is Robinson’s mediator mindset and the memorable 2HUGS framework, a set of tools that helps managers slow emotional reactivity and guide employees toward genuine resolution. Readers learn how to <ul><li>identify emotional triggers and unmet needs rooted not just in work issues but also in childhood baggage or personal challenges,</li><li>reframe “facts” as perspectives to reduce defensiveness and encourage reflection,</li><li>facilitate dialogue that helps colleagues resolve conflict themselves rather than imposing top-down solutions, and</li><li>repair damaged relationships across cultural, generational, and personality differences.</li></ul> Perfect for frontline managers, HR professionals, and team leaders, this book reframes conflict as a signal—not a failure. When leaders learn to surface the emotions beneath disagreement, conflict becomes an opportunity for trust, growth, and stronger teams.

A Leaders Guide to Finding and Fixing What Really Drives Interpersonal Friction at Work

The Conflict Beneath the Conflict

26 Timeless Principles of Leadership

Lead as a Chief

How do we design for connection?A sense of belonging is not a nice-to-have but a fundamental human need. At work, at home and in our communities, belonging shapes our health, wellbeing and ability to thrive. Yet as society becomes increasingly individualized and workplaces evolve, many people are left feeling disconnected and isolated.The Choir Effect introduces 12 practical principles for building trust, connection and belonging, drawn from scientific research, real-world examples and lived experience. Inspired by the remarkable bonding effects of communal singing, it explores what singing together reveals about human nature and translates those insights into practical tools for application in our everyday lives. Discover how to create environments where people feel safe, valued and connected, whether leading a team, strengthening personal relationships or building a community.At a time when loneliness, polarization and social fragmentation are on the rise, The Choir Effect offers a timely and hopeful response. Combining compelling stories, accessible research and practical exercises, it provides a framework for creating shared experiences that foster trust, connection and belonging.

How to build trust, connection and belonging in a fragmented world

The Choir Effect

Camera Confidence

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

Service is the Antidote

Burnout can’t be solved with just perks or stress-reduction workshops. It's solved by changing how leaders engage their teams—a practical shift that requires no new resources. Grounded in peer-reviewed research, Relational Energy shows leaders how small changes in everyday workplace conversations can spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout. In this book, you will learn <ul><li>how relational energy promotes workplace well-being and performance, creating the foundation for sustainable organizational success;</li><li>strategies energizing leaders use to maintain their own energy levels while navigating the same modern workplace pressures that impact their teams;</li><li>how to have workplace conversations that generate healthy perceptions of challenge and stress and reduce burnout while building resilience and team solidarity;</li><li>specific language choices (wording, pronoun selection, questions, and declarative statements) that empower employees, elevate teams, and drive productivity; and</li><li>how to acknowledge hard realities while building genuine hope and resilience, avoiding toxic positivity that saps energy.</li></ul> Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

How to Beat Burnout and Ignite Your Team

Relational Energy

Master the Art of Story SellingSuccess demands the ability to communicate with power, clarity, and emotion. Leaders who can deliver their story with authenticity, humor, and insight are seen as credible, influential, and unforgettable. Storytelling is not just an art—it’s a science rooted in brain chemistry.Story Selling explores how to activate the six key brain chemicals—Adrenaline, Endorphins, Dopamine, Serotonin, Oxytocin, and Cortisol—through strategic storytelling. Drawing from decades of research and speaking experience, Dan Clark reveals how to discover, structure, and deliver stories that resonate deeply and move people to action.More than a guide to public speaking, Story Selling is a blueprint for influence. Whether closing deals, inspiring teams, or building trust, the right story, told well, becomes a leader’s most powerful tool.Story Selling transforms speakers into storytellers—and storytellers into unforgettable leaders.

How to 5x Your Value, 10x Your Influence, and Turn Your Words Into Wealth

Story Selling

A proven critical thinking framework updated with AI-era tools and applications Now in its Second Edition, Think Smarter: A Critical Thinking Framework and Toolset for Problem-Solving and Decision-Making delivers a fully revised guide to the skill executives and hiring managers prize most. Michael Kallet, founder of HeadScratchers and a trainer who has coached tens of thousands of professionals at Boeing, Hormel Foods, PetSmart, and Edwards Life Sciences, expands his proven framework with new AI-focused content and downloadable Thinksheets. New to this edition are two entirely new sections: a dedicated Thinking Coach section and a Critical Thinking and AI section featuring AI prompts, Thinksheets, and questions designed to stress-test AI-assisted reasoning. The book also introduces expanded coverage of the Conclusion process through a two-step Ideation and Validation Premises model, plus new material on Fuzzy Criteria and the relationship between assumptions and personality styles. Readers will also find: <ul> <li>Over twenty-five practical critical thinking tools refined through two decades of corporate workshops and training engagements across major organizations</li> <li>Downloadable Thinksheets for the Clarity, Conclusions, and Decisions sections that reinforce structured thinking through regular hands-on practice</li> <li>AI prompts and critical thinking questions that equip professionals to evaluate and improve AI-generated outputs in everyday workplace decisions</li> <li>A two-step Ideation and Validation Premises model that strengthens the Conclusion process with a more rigorous analytical approach</li> <li>Modern real-world examples woven throughout every chapter, connecting each of the foundational tools to current professional challenges and scenarios</li> </ul> Think Smarter is written for business professionals, managers, and corporate leaders who need a practical system for sharper decisions and faster problem-solving. It also serves L&amp;D practitioners and business school instructors seeking a curriculum-ready critical thinking resource built for an AI-augmented workplace.

A Critical Thinking Framework and Toolset for Problem-Solving and Decision-Making

Think Smarter

Managing people has never been harder. Remote work, AI integration, generational friction and constant change have made the job nearly impossible. But at its core, management comes down to an ongoing series of conversations, and today's managers are overwhelmed by the sheer volume and variety of conversations happening all day, every day. The managers who consistently get the most from their teams are the ones who can read a situation clearly and shift their approach deliberately.Award-winning organizational psychology expert and executive coach Dr. Jake Tuber introduces the Manager Conversations Framework(TM) - a practical tool that showcases the eight conversational postures that make management more manageable. Written for managers at every level - from first-time supervisors to senior leaders across every industry and sector - and packed with diagnostic tools, checklists and pro tips, this practical, research-backed guide has everything needed to help every manager become more effective.

The eight postures that make management conversations work (and how to choose the right one every time)

The Deliberate Manager

A practical guide to building shared strategy that positively impacts culture and performance. The SOAR framework has been used for over twenty years in business, government, education, healthcare, and community settings. Strategy is most powerful when the people responsible for delivering it shape it. Yet, strategy often breaks down because the people expected to implement it were never involved in its creation. Valuable knowledge goes untapped, people become disconnected from decisions, and strategy struggles to translate into meaningful action. The SOAR Effect offers a better way forward. Developed by Jackie Stavros and grounded in more than two decades of research and global practice, SOAR helps readers build strategy through strengths, opportunities, aspirations, and results. The real-world stories and practical guidance demonstrate how shared strategy fosters trust, collaboration, purpose, and alignment. Readers learn how to do the following: <ul><li>Bring the right people into strategic decision-making</li><li>Identify the strengths of a team or organization to create value</li><li>Explore opportunities to expand possibilities for growth and innovation</li><li>Articulate aspirations that give people clear direction and a future they care about</li><li>Define meaningful results and connect them to action plans</li><li>Build shared capability so people at every level can think, plan, lead, and act strategically</li></ul> With case studies, questions, sample designs, and companion resources, this book gives readers a repeatable approach for creating a strategy that lives in the organization long after the planning session ends.

How Shared Strategy Transforms Results at Every Level

The SOAR Effect

Super Skill

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