Servitization Strategy
Delivering Customer-Centric Outcomes Through Business Model Innovation
SUMMARY.- PREFACE.- Chapter 1: Introduction.- PART I: WHAT IS SERVITIZATION AND WHAT ARE ADVANCED SERVICES.- Chapter 2: Servitization, advanced services, and outcomes.- Chapter 3: Capturing value for advanced services.- Chapter 4: Organising to deliver advanced services.- PART II: WHY SERVITIZATION AND ADVANCED SERVICES ARE IMPORTANT.- Chapter 5: Broad Drivers.- PART III: HOW TO BRING ABOUT SERVITIZATION THROUGH THE INNOVATION OF ADVANCED SERVICES.- Chapter 6: Exploring the processes of servitizaiton.- Chapter 7: Managing the innovation of advanced services.- Chapter 8: Close.

