<div class="raw-html-embed"><a href="https://libratech.ai/ch/?utm_source=partner&amp;utm_medium=website&amp;utm_campaign=wkch_libra_prsp_staempfli_07_2026
">Stämpfli - L’innovation technologique au service de la littérature juridique - Testez gratuitement !</a></div>

Über uns

À propos de nous

Nachhaltigkeit

Durabilité

Open Access

Karriere

Carrière

Aboverträge Kündigen

Résiliation d’abonnement

Vertrag widerrufen

Résiliation de contrat 

Datenschutz

Protection des données

Impressum

Mentions légales

Zahlung und Lieferung

Paiement et livraison

Libra

Was ist Libra?

C'est quoi Libra ?

Kostenlos testen

Tester gratuitement

LEXIA

LEXIA Arbeitsrecht

Was ist LEXIA?

C'est quoi LEXIA ?

LEXIA Familienrecht

Zeitschriften

Revues

recht

Pflegerecht

ZBJV

forumpoenale

ZStrR

Anwaltsrevue

Revue de l'avocat

RSAS

FamPra.ch

ASYL

Life Science Recht

BlAR

Sachbuch

Livres spécialisés

LOKI

Semaphor

Fokusthemen

Focus

Thema

Recht studieren

Arbeitsrecht

Droit du travail

Studium

Études

Familienrecht

Droit de la famille

Sozialversicherungsrecht

Droit des assurances sociales

Strafrecht

Droit pénal

Aktienrecht

Droit des sociétés anonymes

Publikationen

Publications

Literatur

Digitales Angebot

Bücher

Livres

Buchreihen

Collections

Onlinemodule LEXIA

Modules en ligne LEXIA

recht.ch

Studienliteratur

Littérature pour les études

Dienstleistungen

Services

Dienstleistungen für

Corporate Books

Publishing Lösungen

Aktuelles

Geschäftskunden

Professionnels

Corporate Publishing

Content solutions

Buchhandlungen

Librairies

Veranstaltungen

Événements

Presse

Dozierende

Enseignants

Studierende

Étudiants

Inserierende

Annonceurs

Newsletter

Blog

Autorinnen/Autoren

Auteurs

Unsere Schreibenden

Hilfe

Unsere Autorinnen und Autoren

Liste

Autorenlounge

Espace des auteurs

Bei uns publizieren

Publier chez nous

Autorenstimmen

Témoignages

Verlag

Éditions

Themen

Mehr wissen

Mitarbeitende

Collaborateurs

Geschichte

Histoire

Vision und Mission

Vision et mission

Unser Magazin

Notre magazine

Unternehmenskultur

Culture d'entreprise

Partner

Partenaires

Kontakt

Contact

Open Access Policy

Shop

Schweizer Recht

Ausländisches Recht

Über unseren Shop

Neuerscheinungen

Nouveautés

Unsere Funktionen

Nos fonctions

Vorankündigungen

À paraître

Nach Rechtsgebiet

Par domaine juridique

Kommentare

Commentaires

Gesamtkatalog

Catalogue complet

Fachkatalog Recht

Catalogue de droit

Heppell M: See, Smile, Say Hello

See, Smile, Say Hello

Build Trust, Create Loyalty, Deliver Outstanding Service

The Unreasonable Hospitality Collection

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara’s book Unreasonable Hospitality issued a compelling invitation: “No matter what business you’re in, you can make the choice to be in the hospitality industry.” His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how—a step-by-step roadmap to applying those lessons, including: • Building and leading your team with consistency, integrity—and yes, hospitality • Developing a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and center • Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he’s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new coloring book. You’ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

"When are you going to get a real job?"

Will Leonard heard this question for eighteen years. From fishing cutlery out of restaurant drains in Brisbane to running nightclubs in Brighton where the cocaine budget exceeded marketing. From Dubai's passport hierarchy to Singapore's corporate towers. He collected titles, air miles, and the growing suspicion that climbing the ladder just meant you could see how pointless the view was.

The irony? Once he finally got a "real job" was when he got made redundant.
Turns out that was the best thing that ever happened to him.

The employment contract is dead. AI is eating execution jobs for breakfast. And the fractional economy-where you work for multiple companies instead of giving your life to one-has doubled in the last two years. Most people are panicking.
But the skills this new economy actually requires? Reading situations without a playbook. Building solutions with nothing. Staying functional when everything's on fire.

Hospitality workers have been doing that for generations. They just never got credit for it.
Part memoir, part framework-this book connects eighteen years of chaos to the career that finally made sense.

This book is for:
Anyone stuck in the gap between who they're supposed to be and who they actually are. Hospitality workers tired of the question. Executives watching their industries shift underneath them. Anyone who suspects the old rules stopped working but doesn't know what comes next.

You're not lost. You just haven't connected the dots yet.

How 18 years in hospitality prepared me for the future of work

When are you going to get a real job?

Why Three Forces Beat a Thousand Touchpoints

Growth Through Experience

The debut cookbook and guidebook for memorable gatherings from bestselling author and interior design expert Shea McGee. After three years of perfecting every detail and testing recipes on her family at home, Shea McGee presents Around the Table, her first cookbook--a beautiful fusion of design expertise and culinary passion.Filled with intimate anecdotes about hosting and entertaining, practical tips, seasonal tablescapes, and curated recipes, readers will learn how to effortlessly create elevated dining experiences. More than just a cookbook, it's a complete guide to memorable gatherings that seamlessly blends food, design, and personal storytelling.Around the Table reveals how the right setting transforms every recipe into an invitation for meaningful moments and lasting memories.

Tables and Traditions for Gathering

Around the Table

Simple, low-risk experiments for long-term profit growth that you can test right now--from Google's former Chief Evangelist, Nicolas Darveau-Garneau.As a business leader or marketer, if you've been pouring your efforts into efficiency metrics (like customer acquisition cost or return on ad spend) instead of trying to optimize profits, your methodology is unsustainable. In the age of AI, optimizing the wrong key performance indicator can be catastrophic.Whether you work at a Fortune 500 giant, a startup, or a nonprofit, Be a Sequoia, Not a Bonsai gives you a growth playbook that will help you correctly prioritize sustainability over short-term efficiency.With step-by-step guides and hundreds of case studies, Darveau-Garneau will shift how you measure marketing success by teaching you how to: <ul><li>Maximize profitable growth by tracking the right metrics, not vanity metrics.</li><li>Acquire the most valuable customers, not just the most customers.</li><li>Dramatically increase customer lifetime value with practical, scalable strategies.</li><li>Strengthen your brand with modern, profit-driven branding approaches.</li><li>Deliver a customer experience your competitors can't match.</li><li>Build a culture of rapid testing and innovation that keeps you ahead.</li></ul> Nicolas Darveau-Garneau has advised senior executives at more than a thousand companies. He discovered that the fastest-growing 5% all followed these same seven principles. . .The best part? These breakthroughs don't require acquisitions, billion-dollar tech investments, or years of product development. They're simple, testable, affordable, and scalable. And they're all based on one premise: Corporate sequoias prioritize profitable growth, while bonsai concentrate on efficiency and stay small. ". . .a groundbreaking book. Nicolas Darveau-Garneau has distilled thousands of CEO and CMO meetings into a playbook every ambitious leader needs to read--and, more importantly, put into practice every day." --Jasper Malcolmson, Head of Growth at Gusto and Robinhood

The Seven Growth Secrets of the World’s Most Successful Companies

Be a Sequoia, Not a Bonsai

nuggets

Zukunft des industriellen Dienstleistungsmanagements

Cihan Anadologlu - one of the world's most renowned bartenders and bar owners - invites us into the vibrant universe of cocktail culture. In addition to presenting around 200 timeless cocktail classics, he shares his 50 most celebrated signature creations and welcomes contributions from friends across the international bar scene, who reveal their trendsetting top drinks. The book also offers in-depth knowledge on juices, syrups, and foams, and explores the exciting world of food and cocktail pairing.
With practical tips on essential bar equipment - for both beginners and professionals - and step-by-step techniques behind the counter, The Bar Bible is an indispensable guide for anyone who truly appreciates the art of the drink.

Bar Bible (English Edition)

Explore career pathways and build essential skills for success in hospitality, tourism, travel and events. Career Development in Hospitality, Tourism and Events by Jayanti Jayanti is a practical textbook designed for undergraduate and postgraduate students preparing for careers in the global visitor economy. It introduces students to the fundamentals of the travel industry, including key terminology, trends and the variety of roles available in hospitality, tourism, transport and event management. This textbook explores current industry developments from AI and sustainability to diversity, equity and inclusion initiatives and challenges students to look beyond traditional opportunities to entrepreneurial ventures. It equips students with the soft skills and practical knowledge needed to pursue work experience placements, internships and their future careers with confidence. This textbook includes: - Clear explanations of industry structure, roles and career pathways - Activities and reflective exercises to develop workplace skills - Practical guidance on CV writing, personal branding and employability, further supported through online resources - Real-world examples and interviews with industry professionals, including success stories from recent graduates Whether studying hospitality management, tourism or event management, Career Development in Hospitality, Tourism and Events provides a structured and career-focused foundation for academic success and long-term professional growth.

Building Skills for Working in the Travel Industry

Career Development in Hospitality, Tourism and Events

Most customer experience initiatives don't fail because the execution is bad. They fail because they're disconnected from everything else.

Every executive claims to be "customer-centric." Few have built the strategy, processes, systems, and data discipline to prove it. While Journey maps sit in shared drives, NPS dashboards multiply, pain points keep on increasing. CX First is written to close that gap.

This is the definitive playbook for leaders who treat customer experience as the operating model of the enterprise - the direct lineage from corporate strategy down through process, technology, and operations to the moment a customer makes a phone call, opens an app, or walks into a store.

Drawing on two decades of enterprise transformation experience across telecommunications, FMCG/CPG, and consumer technology, Hitesh Bagai delivers an integrated system for engineering Customer/Consumer Experience from the boardroom to the front line.

Inside, you'll learn how to:Cascade a CX vision into measurable strategy using the CX North Star and the Balanced Scorecard
Diagnose the 4 root causes of CX failure before pouring capital into the wrong fix
Engineer the operational engine behind every customer experience using end-to-end process management and the EX-CX nexus
Apply Systems Thinking to surface the upstream dependencies that frontstage fixes can't reach
Build Experience Blueprints that connect customer journeys to the processes, technology, data, and resources that produce them
Deploy the Experience Helix(TM), an original framework that transforms static blueprints into dynamic, predictive intelligence - including the Predictive CX Satisfaction Score (pCXSAT)



Featuring case studies from: Amazon, Apple, Ritz-Carlton, Walt Disney Parks, Patagonia, Starbucks, Southwest Airlines, Chick-fil-A, Target Canada, and Sears and illustrative composites grounded in real industry patterns.

Stop treating CX as a function. Start leading with it.

Customer Experience-led Business Transformation

CX First

This timely volume provides a comprehensive and multidisciplinary analysis of platform-based tourism, integrating economic, technological, ethical, and policy perspectives. Specifically in the current context of shifting social dynamics, this book explores how digital platforms, such as Airbnb, Booking.com, and TripAdvisor, have changed how travellers plan, book, and experience their holidays as well as the significant challenges for traditional tourism providers, communities, and governments, including regulation, equity, digital responsibility, and sustainability issues. In addition, this book unpacks and explores contemporary platform economy-driven trends such as digital nomadism, solo travelling, and travel content creation. This is supported throughout with international examples and case studies.International in scope, this engaging volume will be of pivotal interest to industry experts as well as researchers and tourism, hospitality, economics, and technology students.

The Digital Marketplace

Platform Economy in Tourism and Hospitality

At 11:30 at night, Seth Rolfe ran through a hospital entrance shouting that his wife was having their baby in the car. There was no plan. No script. Only urgency - and a team of people who responded as if they had been built for exactly that moment. Because they had.

That is the heart of Every Guest, Every Time: performance is not what your team does on its best day. It is what they do on every day - when no one is watching, when it costs something, when the pressure is on and the only thing holding the line is the standard you've built into the culture.

Most organizations train for the easy day. The best ones build people who rise to the hard one. Drawing on nearly three decades leading teams in luxury hospitality - the most demanding service environment there is - Seth translates what world-class operators know into a framework any leader can apply: how language shapes culture, how to turn a complaint into loyalty, why follow-up is a competitive advantage, and how to build a standard that outlasts your presence in the building.

This is a book for the leader who chased the title and discovered the title was only the beginning. For the manager learning that the job is no longer the work - it's the people. For the executive who wants excellence that is structural rather than personal, repeatable rather than dependent on any one person showing up.

Because the real test of leadership isn't the standard you set when you're in the room. It's the one your team holds when you're not.


The standard is not what you do on your best day. It is what you do on every day.

Every Guest, Every Time

INSTANT NEW YORK TIMES BESTSELLER “In order to be successful in life, you don’t need to be special. You just need to be what most people aren’t. Consistent, dependable, and willing to work for it!” — Tom Brady “A reminder that hard work, discipline, and heart always win.” —Mark Wahlberg In his leadership manifesto, hospitality icon David Grutman shares the importance of building relationships to drive success, with practical tips to level up your business—and your life. David Grutman knows everyone, and everyone—or rather, anyone who’s anyone—knows him. From a humble start as a 21-year-old bartender at a restaurant in the Aventura Mall to today, partnering with the owner of that same restaurant almost two decades later on a globally recognized nightlife brand, LIV, Grutman is credited with single-handedly transforming the global nightlife and hospitality scene. His collective business properties across Miami, Dallas, and Las Vegas include a Japanese-inspired steakhouse in partnership with Bad Bunny, Gekkō, Komodo, and some of the highest-grossing-per-square-foot restaurants in the country. Groot Hospitality is a household name and David prides himself on not only creating incredible venues, but once in a lifetime experiences that people are willing to travel from all over the world to enjoy. David has taken hospitality to a whole new level, and now, he is breaking down exactly how he got to where he is today. The key to his success has not changed from his first opening to his most recent multimillion-dollar venture: It’s his relationships. In Take It Personal, David shares his core values and guiding principles on building relationships, and businesses, that last, including: • Create an ecosystem. • The details are everything in every business. • Play the long game. • Connecting people is real wealth. Entertaining, practical, and chock-full of behind-the-scenes stories from David’s career, Take It Personal is the perfect guide to accelerating your career and unlocking your full potential.

How to Succeed by Building Relationships and Playing the Long Game

Take It Personal

See, Smile, Say Hello

Autres titres sur ce thème