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Mulé L: Scripted Peace at Work

Scripted Peace at Work

What to Say in Difficult Workplace Conversations

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

La méthode Descartes pour sortir de la confusion mentale et prendre une décision claire

'Brimming with surprising insights and useful tips... the resource we need for making genuine connections' Adam Grant, bestselling author of Think Again How do you resolve a misunderstanding before it becomes a conflict? How do you build influence when you're not in the room? How do you create real connection when your team works apart? Drawing on award-winning Professor Andrew Brodsky's groundbreaking research, as well as real-world examples, Ping reveals: ¿ The hidden strengths and weaknesses of every communication channel ¿ When to email, message, call, meet - or let AI help ¿ How to make memorable virtual first impressions ¿ How to build trust, influence, and stronger relationships at a distance ¿ How to negotiate, persuade, and solve problems through a screen Ping will change the way you think about every message you send. 'A must read for everyone who communicates online - in other words, everyone' Jake Knapp, co-founder of Google Meet and bestselling author of Sprint

Change The Way You Think About Every Message You Send

Ping

A guide to communicating professionally and authentically in today's workplace. Whether you are a leader, manager, or ambitious young professional, this book provides strategies you can use to communicate effectively and professionally without losing your own voice, command a room without dominating it, and inspire action without forcing it. Drawing on the author's experience teaching Business Communication courses and working for both international organizations and startups, you'll be equipped with proven techniques you can apply right away. Grounded in real-world examples, including how to write a persuasive email, how to navigate a difficult conversation with a colleague, how to craft an engaging virtual presentation, and how to effectively use AI as a support tool, Buxton covers all you need to know about written, spoken, and digital forms of communication.

Speaking and Writing with Professional Impact

Magnetic Communication

Creating Success series

Networking can feel intimidating, but building the right professional relationships can have a powerful impact on your career and personal growth. How to Network is your practical guide to developing one of the most valuable workplace skills. From preparing for networking events and using AI tools to start conversations, to listening actively, building rapport and following up effectively, you'll learn how to create meaningful connections that last. Written by networking expert and consultant Kirsty James, this accessible guide shows you how to build trust, strengthen your professional network and create opportunities through referrals, partnerships and career development. With How to Network, you'll feel more confident starting conversations, growing your network and building relationships that support your long-term success.

A Guide to Professional Relationship Building and Connecting with Purpose

How to Network

Illustrated with examples from the story and compelling case studies, this engaging book provides the resources and tools to support teams on their sometimes-tumultuous journey to success.In the face of turmoil and tragedy, a crew of "amateur" sailors piloted their tiny vessel--the AFR Midnight Rambler--through a treacherous storm to achieve victory in a world-renowned sailing competition. Their triumph--perhaps even their survival--owes itself to their astonishing commitment to teamwork: an alchemy of cooperation, trust, planning, and execution.The Sydney to Hobart Yacht Race is among the most demanding sailing competitions in the world. Unpredictable seas make the approximately-630-nautical-mile course grueling under the best conditions, but the 1998 race proved to be the most perilous to date when a sudden and violent storm struck. Six sailors perished and another 55 were saved in what became the largest search and rescue operation in Australia's history. But even while bigger, better-equipped yachts attempted to maneuver around the storm, Ed Psaltis and his crew on the AFR Midnight Rambler made the daring decision to head directly into its path.Author Dennis N.T. Perkins chronicles their nearly four-day ordeal and draws parallels to the world of business, revealing how teams: <ul><li>can work together to overcome obstacles, </li><li>Use teamwork to achieve goals and beat challenges, </li><li>And succeed during difficult times.</li></ul>Into the Storm will help your team achieve extraordinary feats--together.

Lessons in Teamwork from the Treacherous Sydney to Hobart Ocean Race

Into the Storm

The eight postures that make management conversations work (and how to choose the right one every time)

The Deliberate Manager

In an industry plagued by short careers and constant churn, Recruiting to Retain offers a better way.John Wright II, managing partner of one of the most successful advisor firms in the country, reveals how a mutual selection process and personal mentoring lead to career retention-not just job placement. Drawing on two decades of leadership, this book outlines a replicable model for financial advisor recruiting, built on principle-based leadership and hands-on engagement.Wright doesn't sugarcoat the process. It's time-consuming. It requires real investment. But it works. His selection process has produced the largest organically grown firm in his network, with career retention rates far above the industry average. From how to screen candidates to how to build advisor teams that thrive, Recruiting to Retain is a rare mix of candid memoir and practical handbook.Readers will gain tools for:<ul> <li>High retention attraction</li> <li>Mentoring financial advisors</li> <li>Creating a culture that values persistence and purpose</li> </ul>Wright's process favors long-term success over quick wins-and demands that firm leaders reclaim responsibility for recruitment. If you're tired of seeing good candidates fail, or watching your top talent leave, this book will show you what it takes to build something better.

A Principle-Centered Strategy to Win the War for Talent

Recruiting to Retain

Publish Your Purpose

You Already Know Everyone You Need to Network

Intention

How to Close High-Stakes Service Deals by Owning Customer Risk

The Room Goes Quiet

Hyper-Helpful Scripts for Every Situation

The Secret Language of Work

Confident Series

Feel confident using AI at work, understand its limits and avoid costly mistakes. Artificial intelligence already influences how decisions are made and work gets done, even for people who never expected it to be part of their role. AI has become part of everyday working life, yet it can still feel complex, fast-moving and difficult to understand. Confident AI 2e explains the essential knowledge and skills you need to work confidently with AI, whatever your prior experience. This updated edition of the bestselling book demystifies how AI works, how it is used in real workplaces and what it means for your role. Written by AI thought leader Andy Pardoe, Confident AI 2e is for anyone who needs to understand how to use artificial intelligence as part of their work, across any industry or role. It offers a clear, practical introduction to how AI is used in real workplaces, helping you build confidence and capability without needing a technical background. About the Confident series... The Confident books are the perfect guides to the key digital skills required in the modern workplace, allowing you to stay fluent without getting bogged down in the detail.

The Essential Skills for Working with Artificial Intelligence

Confident AI

Scripted Peace at Work

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