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Catalogue complet

Remote Work and Labor Institutions

Introduction: labor Institutions and remote work: an interactive perspective Julia López López; 1. How remote work redefines labor institutions: applying an interactive approach Julia López López; 2. The sustainability of remote work: the significance of international institutions Tonia Novitz; 3. The societal value of workplace ties and the challenge of remote work Cynthia Estlund; 4. Hybrid action for a hybrid world: collective freedoms and the challenges of digital work fragmentation Fotis Vergis; 5. Telework in Japan: a game-changer for the employment system and labor law policy Takashi Araki; 6. Remote working and subordination Adalberto Perulli; 7. Cross-border remote workers and the virtual place of work: new pressure on the teritorial application of labour law Alexandre de le Court; 8. Remote work and redistribution of responsibility: the Korean case in perspective Choi Sukhwan; 9. Telework and digital surveillance. legal challenges on the interface of labour and data protection law Elias Felten; 10. Remote work and artificial intelligence: threat or chance for worker's rights? Miguel Rodríguez-Piñero Royo and Eusebi Colàs-Neila; 11. Telework and work-life balance: best practices addressing gender inequalities Nuria Pumar Beltrán; 12. An international perspective on occupational health and safety challenges for remote workers José Luis Goñi Sein, Beatriz Rodríguez Sanz de Galdean,o Julen Llorens Espada and Uxue Del Río Ilincheta; Index.

Who Speaks for the Customer? uniquely focuses on raising the customer's voice to the strategic level by linking the customer experience to business economics. It also illustrates how businesses can improve their bottom line and succeed by providing outstanding customer experience while still creating a solid profit. The book explores both the theory and the practical foundation to change into or build a customer-centered business that can help transform companies. It is written with the intent of helping business leaders achieve good financial results by leveraging core success factors. Through this process, all of us who are customers might just benefit from a better business experience as well!Successful businesses change and adapt regularly. Change is often inspired by external market factors, such as economic downturns, globalization, politics, pandemics, new technology including AI, and disruptive competitive practices. Businesses are driven to make a profit, and they operate with an internal focus to create and execute strategy that drives the "bottom line." In practice, this often happens at the expense of good customer experience. Companies that take a longer-term strategic view and understand how to include customer experience in their strategy can perform better and achieve more profit than those that focus their strategy primarily on product or market trends or technology. We live in a business era where technology is integral, AI is influencing interactions, personalization is expected, and shifts in generational preferences are changing the way we work and communicate. What used to be "good enough" as a customer experience can now put a company out of business. Customer experience is essential for a company to succeed, but most executives and managers lack a full understanding of what that means for their business.The subscription business model is prevalent in many sectors. Unfortunately, business school curriculum and most legacy businesses do not understand the economics behind these overarching shifts in how business is operated. Businesspeople are unaware of how customer-centered strategy can positively impact this current business environment, and they often choose not to prioritize it. They don't recognize how directly it impacts their bottom line. The information in this book provides existing executives, managers, and those who are studying business with techniques that have the proven potential to change how businesses operate, improve customer experience, and positively impact financial success.

Improving Results with a Customer-Centered Framework

Who Speaks for the Customer?

This book investigates measures to increase diversity in the legal profession of England and Wales and the impact on these measures of equality law, specifically in the way it enables organisations lawfully to take positive or affirmative action. The book combines a qualitative interview study of lawyers, legal regulators, recruitment consultants and other civil society actors, with analysis of developments in the legal profession, in equality law and in understanding of the role of law in society. The evidence paints a puzzling picture of the law on positive action being experienced as limiting what employers may do to advance equality, and yet, of significant positive action being taken anyway, at least in this section of the legal profession. The glimpse into legal practice provided by qualitative interviews with a range of lawyers, regulators and civil society actors revealed complex attitudes, persistent barriers to fundamental change, and, in hindsight, that liberalizing positive action laws was never likely to make much difference. This case study therefore cautions against overestimating equality law's power to drive change while suggesting strategies for enhancing its effectiveness. At the broadest level, the book argues for frank acknowledgment of law's limitations, a stronger focus on understanding how legal mechanisms function in practice before deploying them, and much more attention to the potential for advancing equality and addressing broader societal challenges with more imaginative, innovative implementation of existing laws and the use of non-legislative initiatives.

Positive Action and the Limits of the Law

Diversity in the Legal Profession

This book integrates people management trends, practices, concepts, and principles from an experienced lens, with theoretical and practical aspects of managing the employee experience in the workplace. It brings a fresh perspective of managing employees with relevant case-lets, snippets, exercises, fireside chats with industry experts, and self-assessment tools, all set in varying contexts.This volume is meticulously designed through an input-output approach, addressing the methodological process of managing employee experience. This diverse content reflects the multifaceted challenges encountered in real-world scenarios. Adopting a simple, engaging conversational tone, it makes even the most complex topics accessible to readers, especially those with little to no background in people management. The book acts as a bridge, connecting theoretical knowledge with practical application, thereby equipping future leaders with the necessary skills to excel in the dynamic landscape of employee experience management.This volume would be an indispensable resource for students, researchers, practitioners, and teachers specializing in Employee Engagement, Talent Management, Human Resource Management, Organizational Behaviour, and General Management. Its comprehensive approach not only educates but also prepares readers for real world challenges, making it an essential tool for aspiring business managers and corporate leaders.

The New Normal

Employee Experience Management

Grounded in the latest research and practical experience in client organizations, this book provides a coherent theory of the leadership of groups. The authors show how this knowledge can be used to inspire and motivate groups to deliver positive spirals of performance at the individual, group and organisational levels.

Group Leadership

How 'sticky' is your organization?It's not enough to get good people through the door: the crucial question is how long they'll stay. When you lose hard-to-replace colleagues to competitors, self-employment, retirement or 'a better life', your business can quickly come unstuck.As a leader, it's your job to retain and motivate the people with the skills, expertise and commitment your business needs to win. So how do you create a 'sticky' organization that makes your most valued employees want to stay?You give them freedom.Helen Beedham unpacks this paradox in this insightful guide for CEOs, COOs, CPOs and any leader who wants to fuel growth and reduce risk and costs by retaining talented people. She shows how businesses that enjoy stellar rates of retention have freedom in their DNA and how you can develop this low-risk, win-win approach too.Discover: <ul> <li>The four freedoms that your organization should be offering.</li> <li>The anti-freedom forces at work that weaken your glue.</li> <li>How to measure your performance on the Freedom Index.</li> </ul>

Hold on to your best people by setting them free

People Glue

Drawing on over two decades of international executive experience and teaching across Europe, the Middle East, Asia, and Africa, Dr. Minja Bolesnikov introduces a pioneering practice-oriented framework for navigating complexity, accelerating innovation, and building resilient organisations.To succeed in Industry 5.0, organisations must embrace a holistic, purpose-driven model. Holistic Management redefines 21st-century leadership by uniting disciplines often treated in isolation - strategy, corporate culture, digital transformation, personal effectiveness, and sustainability - into a cohesive, actionable model". Through global case studies (Amazon, IKEA, Tesla, Cleveland Clinic, DBS Bank, and more), step-by-step methodologies, and practical tools, this book equips leaders to act with clarity in uncertain times and create lasting impact.For executives, entrepreneurs, consultants, or educators, it provides the means to build organisations that are not only efficient, but also ethical, future-ready, and human-centred.

A Strategic Framework for Industry 5.0

Holistic Management

Hacking for Defense: Innovation Doctrine

Foundations and Advances

Handbook of Organizational Performance, Volume I

Why do bold ideas die inside well-managed companies, and how can leaders create the right conditions for them to thrive?Paradox seems inescapable when it comes to organizational innovation, especially in high-stakes sectors. How do leaders navigate freedom and structure, risk and responsibility, collaboration and solitude, originality and incremental improvement to turn ideas into impact?Drawing on 15 years of cross-industry experience, Abdelmoula El Hadi blends neuroscience, psychology, and real-world case studies from manufacturing, engineering and industrial technology. His IDEA Flow framework is a practical tool for navigating these paradoxes at the heart of creativity, allowing you to reliably spark creativity under pressure, nurture it in complex systems, and turn it into meaningful results.This is not a book about flashy brainstorming or startup clichés. It's a guide for leaders in high-stakes (and heavy) industries who need innovation that actually works in practice. With real-world stories, reflective questions and practical tools, it equips you to design creativity into your operating culture.Abdelmoula El Hadi is an internationally recognized innovation leader and Head of Innovation at Knauf Insulation. With 15 years of cross-industry experience, he helps organizations spark creativity under constraints.

Why organizations end up killing the innovation they crave (and what to do about it)

The Creativity Paradox

From Labour Law to the Constitution

Freedom of Association

How do we make workplaces more sustainable, given the present world challenges? Balancing critical and management perspectives with the sociological and psychological aspects of organizational behaviour, this textbook provides a comprehensive introduction to the subject and helps you think critically about the effects of human action on people at work. This edition has reworked chapters and a strong focus on sustainability and diversity, equity and inclusion (DEI) in the workplace. It includes new coverage of the impact of artificial intelligence, work-life balance, hybrid and remote working, DEI initiatives and changes to organizations post-Covid. There are a variety of features to help you connect theory to practice, including The Reality of Work and Globalization and Organizational Behaviour. Globally-oriented, this 5th edition includes new cases and examples from around the world, and includes new chapter case studies that are aligned to the United Nations Sustainable Development Goals. It assumes no prior knowledge of the subject or previous work experience, and the content fits to the typical structure of Organizational Behaviour modules at undergraduate, postgraduate and MBA level. This edition is supported by extensive online teaching and learning resources, freely available at bloomsbury.pub/organizational_behaviour_5e

Work, People, Teams, Culture, Leadership

Organizational Behaviour

Apply organizational psychology to real-world HR decision making and practice. Organizational Psychology by Paula Jenkins and Jacques Ding is a postgraduate textbook for students of Human Resource Management and Organizational Psychology seeking to apply psychological theory to contemporary HR practice. Designed to align with postgraduate module outcomes, it prepares students for professional roles by demonstrating how evidence-based organizational psychology can inform ethical leadership, strategic people management and effective workplace interventions. Integrating core psychological theories with practical HR applications, the textbook shows how scientific knowledge and research methods can be used to improve motivation, support wellbeing and strengthen organizational decision making. Real-world examples from Grab Taxi, Hapimag and Huawei illustrate how HR practitioners apply organizational psychology across different cultural and organizational contexts, helping students bridge theory and practice in a global workplace. This textbook includes: - Coverage of the changing context of work, strategic people management and workplace wellbeing - Clear explanations of how organizational psychology theories inform HR practice - Learning features including chapter learning outcomes, reflective questions, tasks and key summaries - An international and cross-cultural perspective supported by real-world examples &gt;Whether advancing postgraduate study or preparing for a career in HR or organizational psychology, this textbook equips students with the theoretical foundation and applied capability needed to use psychological insight effectively in professional practice.

People-Centred Theories and Practices in Human Resource Management

Organizational Psychology

Remote Work and Labor Institutions

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