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Sebastian Krischke

Mystery Shopping im Dienstleistungssektor

Qualitätsmessung für ein Unternehmen in der Freizeitindustrie

Bibllioteca Comillas. Economía

This book presents a compendium of the current managerial accounting system, in its theoretical and methodological aspects. Internal accounting is used by companies to determine their costs and analytical results, which represent essential information for their management.&#13;
&#13;
As a professional reference book, oriented to educational purposes at University level, the authors hope that the text serves the purpose of being useful in terms of remembering concepts, reviewing procedures and solutions, and observing new approaches. Valid processes are addressed for all types of companies, not only industrial ones, but also commercial and service ones, with cases and solutions adapted to their characteristics.&#13;
&#13;
Detailed knowledge of cost formation inevitably reveals opportunities for improvement in working methods, in product design, in scheduling production operations and in the configuration of the organization itself. Nowadays, it is unquestionable that the analysis and interpretation of costs represents a powerful management tool to develop responsibility as professionals or company managers.

Carmen Fullana Belda

José Luis Paredes Ortega

Cost management manual

Bachelor Thesis from the year 2022 in the subject Law - Tax / Fiscal Law, grade: 1, , language: English, abstract: This paper is about tax management and service delivery to community in Kole-District local government. The provision of public services by the government, through the process of decentralization, is a necessity for community development. Tax Management deals with filing of returns, getting the accounts audited, deducting tax at source etc. Tax management helps the tax manager to be responsible for keeping businesses in line with various government tax laws which include local, state, and federal tax regulations. They use measures and improve policies for handling various areas that involve taxes. Tax Managers are also responsible for performing estimations, assessing, planning, and research and supervise audits. A company tax manager’s primary role is designing, applying, and supervising the tax plan for the company. The Ministry of Local Government (MOLG), is a cabinet-level government ministry of Uganda. It is responsible for the creation, supervision and guidance of sustainable, efficient and effective service delivery in the decentralized system of governance. The ministry is responsible for the harmonization and support of all local government functions, to cause positive socio-economic transformation of Uganda. In addition to that, Local Government were given the mandate to raise their own revenue to finance their activities. Local Revenue collection refers to the procedures put in place by different Local Government agencies in collecting all assessed revenue as pre-determined in the budgets and work plans on due dates.

Byawele Jairus Wangusa

A Case Study of Bala Sub County

Tax Management and Service Delivery to Community in Kole-District Local Government

Forschungsarbeit aus dem Jahr 2021 im Fachbereich Führung und Personal - Mitarbeitermotivation, , Sprache: Deutsch, Abstract: The broad objective of the study is to determine the ways of achieving effective service delivery through manpower planning and human capital development in Anambra State Civil Service. It determines the extent to which employees' training and development affects service delivery in Anambra State Civil Service commission. It also examines the extent to which inadequate selections and recruitments and the employees' motivation affects employees’ service delivery in the civil service commission.The researcher limits this work to the ways of achieving effective service delivery through manpower planning and human capital development in Anambra state civil service covering the period from 2015 to 2020.

Onuigbo Augustine

Effective Service Delivery through Manpower Planning and Human Capital Development in Anambra State Civil Service. A Research from 2015 to 2020

Thesis (M.A.) from the year 2018 in the subject Business economics - Business Management, Corporate Governance, grade: 97.0, Masinde Muliro University of Science and Technology, course: human resource management, language: English, abstract: This thesis assessed the effect of strategic management practices on service delivery in Kakamega County, Kenya. The specific objectives were to evaluate the effect of supplier management on service delivery in Kakamega County and to determine the effect of Human resource practices on service delivery in Kakamega County. Furthermore it was the aim to determine the moderating effect of environmental factors on the relationship between strategic management practices and service delivery in Kakamega County and to establish the effect of technology adoption on service delivery in Kakamega County. Today, organisations, both public and private experience unprecedented paces of change, which call for continuous re-evaluation of their operating models and other strategies to withstand and benefit from them for sustained performance. New approaches that bring on board the modern strategic management techniques are necessary for the government to attain improved performance and the overall service quality. Strategic management has been touted to be an effective management tool in changing a bureaucratic public sector to a more responsive, as well as innovative administration.

Amos Wesonga

Strategic Management Practices and Service Delivery. The Example of Kakamega County, Kenya

&lt;p&gt;This timely and highly relevant book refocuses the discussion on supply chain innovation for an era of unprecedented challenges and opportunities in global supply chain operations. This third edition builds upon the ideas explored by the author in Competitive Supply Chains (2007, 2016), featuring new content and analysis, new case studies and a complete reassessment on the impact of new technologies, ESG requirements, and geopolitical challenges.&lt;/p&gt;&lt;p&gt;Featuring case studies from European and Asian companies, this book is an essential resource for researchers and students of supply chain and operations management.&lt;br&gt;&lt;/p&gt;

Enver Yücesan

A Value-Based Management Perspective

Competitive Supply Chains

So geht Marketing heute auch&#13;Der Marketing-Guru Seth Godin weiß: Heute werden Produkte nicht mehr durch aufsehenerregende Werbeblöcke oder nervende Spam-Mailings vermarktet jedenfalls nicht erfolgreich. Ob für Technologie- Start-ups, Kleinunternehmer oder Konzernmitarbeiter, das Umfeld hat sich für alle geändert. Die Kunden erwarten keine Produkte mehr, sie erwarten angepasste Problemlösungen.&#13;Godin gewährt erstmalig einen kompakten Einblick in seine ganze Marketingerfahrung. Er belegt mit konkreten Beispielen, dass effektives Marketing heute nur durch Einfühlungsvermögen, Service, Spannung, Vertrauen und die richtige Positionierung gelingt. Und zeigt, was alles nötig ist, um Menschen wieder mit guter Arbeit zu erreichen.

Seth Godin

Peter Wolter

So wird man wirklich sichtbar

Das ist Marketing!

Einsendeaufgabe aus dem Jahr 2020 im Fachbereich BWL - Allgemeines, Note: 1,0, SRH Fernhochschule, Sprache: Deutsch, Abstract: In dieser Einsendeaufgabe werden verschiedene Begriffe aus dem Dienstleistungs- und Service Management erläutert. Zuerst wird auf mittelfristige Kapazitätsentscheidungen eingegangen. In einem zweiten Schritt wird die Kommunikationspolitik thematisiert. Diese wird am Beispiel eines "Friseurs" erläutert. Abschließendes Thema sind Geschäftsfeldstrategien.

Johannes Kölmel

Dienstleistung und Service Management. Kapazitätsentscheidungen, Kommunikationspolitik und Geschäftsfeldstrategien

Fachbuch aus dem Jahr 2020 im Fachbereich BWL - Sonstiges, Hochschule Wismar, Sprache: Deutsch, Abstract: Diese Arbeit aus dem Modul Qualitätsmanagement umfasst die folgenden Inhalte: - Erklärung der Einflussgrößen auf die Qualität anhand eines Ishikawa-Diagramms und  Erläuterung der wesentlichen Fehlerursachen für jede Einflussgröße; - Definition der Costs of Poor Quality; - Erklärung der wesentlichen Eckpunkte des neuen European Foundation of Quality Management Modells (EFQM 2020)

Qualitätsmanagement. Ishikawa-Diagramm, Costs of Poor Quality, European Foundation of Quality Management Modell (2020)

Master's Thesis from the year 2016 in the subject Business economics - General, grade: 6.3, , language: English, abstract: This study analyses the effect of service quality dimensions on customers’ patronage of selected banks in Ogun State, Nigeria. It investigates the relationship between service quality dimensions and customers’ patronage using Bank Service Quality model dimensions. It also determines factors responsible for customers staying on queue for longer periods of time while awaiting bank services, assesses the level of customer satisfaction about services rendered by money deposit banks with a view of identifying factors that were responsible for customer disloyalty in patronising banks. The study employed Simple random sampling to select six banks namely First Bank Plc, United Bank of Africa Plc, Guarantee Trust Bank Plc ,Access Bank, First City Monument Bank and Zenith Bank Plc for this study. Convenience sampling method was used to select 240 customers of the selected banks. The data were analysed through the use of Statistical Package for Social Science (SPSS), while Pearson’s correlation co-efficient and multiple regression analysis were used to test the hypotheses formulated whether significant relationship exist between service quality dimensions and customers’ patronage.

Ismaila Akintan

Service Quality On Customers' Patronage. Selected Banks In Ogun State

Einsendeaufgabe aus dem Jahr 2019 im Fachbereich BWL - Sonstiges, Note: 1,3, SRH Hochschule Riedlingen, Sprache: Deutsch, Abstract: Die vorliegende Arbeit beschäftigt sich mit folgenden Fragen: Was kann man im Rahmen des strategischen und operativen Dienstleistungsmarketings unternehmen, um Kundenbindung herzustellen?Wo liegen die Grenzen von Kundenbindungsmaßnahmen? Worauf sollte man bei der Vermarktung von Versicherungsdienstleistungen besonders achten?

Saskia Haschke

Dienstleistungen und Service Management

Research Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 65.00, University of Salford, course: Financial Services Management, language: English, abstract: This research was undertaken to examine the overall customer satisfaction with service quality delivered by Nigerian Banks through the use of ATM and to also ascertain whether some service quality factors exert a strong influence on the level of customer satisfaction; The concept of service quality has become eminent in every business discourse; a high service quality serves as an incentive for customers to come back due to satisfaction. To consistently maintain a high level of customer service, service firms must recognize that every aspect of their business has an impact on the customer. In this study, two types of data were collected; Primary Data and Secondary Data. This was necessary since it helped to add to the findings of the researcher. A simple random sampling and purposive sampling method were used. This ensured that every member of the population had an equal chance of being part of the sample. The sample size chosen was 200 bank customers. It was revealed in the survey that customers think that the banks need to improve on their quality of ATM services and a high number of the customers are willing to switch banks for the sole reason of an ATM that offers the highest service quality. The study also revealed some of the problems associated with the services provided by the ATM that the customers dislike and want to be adjusted, they are ATM cash out, the limit placed on daily withdrawal, Transaction error, slow response to dispute resolutions, Network problems, Long queues, Security issues and Card retraction.

Bukola Oyedokun

The Evaluation of Service Quality of Automated Teller Machine in the Nigerian Banking Industry. From Customers Perspective

Service Quality in the Nigerian Banking Industry

Studienarbeit aus dem Jahr 2021 im Fachbereich BWL - Bank, Börse, Versicherung, Note: 1.7, Universität Bayreuth, Sprache: Deutsch, Abstract: Die Digitalisierung ermöglicht den Markteintritt neuer Wettbewerbe wie FinTechs oder multinationalen Technologiekonzerne und die Entwicklung neuer Technologien wie der Blockchain, die eine ernsthafte Konkurrenz für die Finanzintermediäre darstellen. Daher wird es darum gehen, die bestehenden Geschäftsmodelle den aktuellen Gegebenheiten anzupassen oder die Existenz von Finanzintermediären könnte in Frage gestellt werden. Daraus lässt sich die Frage ableiten, worin die Existenz von Finanzintermediären überhaupt begründet ist.Das Ziel dieser Arbeit wird es daher sein, dass Modell „Financial Intermediation and Delegated Monitoring“ von Douglas W. Diamond insbesondere in Bezug auf den Umgang mit Informationsasymmetrien zu erläutern und zu untersuchen, wie Diamond die Existenz von Finanzintermediären begründet. In Kapitel 2 werden zunächst die wichtigsten Begrifflichkeiten definiert, die im Zusammenhang mit dem Modell von Bedeutung sind. Darauf aufbauend wird das Modell von Diamond eingehend erläutert. Dabei wird zuerst auf die grundlegenden Ideen Diamonds eingegangen und die Ausgangssituation des Modells näher beleuchtet. Im Anschluss wird gezeigt, wie der Umgang mit ex-post Unsicherheiten bei einer direkten Finanzbeziehung und unter Berücksichtigung eines Finanzintermediäres gehandhabt wird. Am Ende des dritten Kapitels wird das Modell kritisch hinterfragt und geprüft, ob die Aussage des Modells unter Einfluss der aktuellen Entwicklungen noch Bestand haben. Abschließend werden die gewonnen Erkenntnisse in einem Fazit zusammengefasst.

Jannik Seeger

Das Modell von Diamond. Umgang mit asymmetrischen Informationen und ex-post Unsicherheiten

Mystery Shopping im Dienstleistungssektor

Informations bibliographiques

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