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Business and Management (R0)

Matthieu Mielet

Intentional Luxury

Elevated Client Engagement for Client-Facing Teams

&lt;p&gt;Genesis.- The Language of Intentional Luxury: Foundational Concepts.- Chapter 1 - Introduction: Elevating Every Client Moment.- Chapter 2 - From Service to Client Engagement: What Excellence Means Now.- Chapter 3 - The Modern Luxury Clients: From Access to Experience.- Chapter 4 - Elevated Client Engagement: Transforming Transactions into Resonance.- Chapter 5 - Embedding Elevated Client Engagement: Cultures of Connection and Empowerment Across Organizations.- Chapter 6 - The Client-Facing Professional: From Advisor to Emotional Architect.- Chapter 7 - Toolkit for Activating and Assessing Elevated Client Engagement.&lt;/p&gt;

'Addictive, dark, and totally unputdownable... a twisted, seductive whirlwind from start to finish.' 5* Reader Review 'What a brilliant, brilliant story! Utterly compelling and ridiculously hard to put down!' 5* Reader Review 'A dark, sexy, sensational thriller!' 5* Reader Review 'If you like a twisty story filled with power and seduction, with characters who are morally grey, then this is one for you. I loved it.' 5* Reader Review____________________________________With her beautiful flat in London, Alice appears to have it all. But beneath the surface, everything is unravelling: she needs money, and fast.Her boss Mina, the wife of a powerful MP, lives a life dripping with luxury - one Alice can only dream of. And she's about to make Alice an offer she can't refuse.When Alice agrees to loan Mina her flat for the night - she couldn't possibly imagine what Mina is planning to use it for. And when she discovers the shocking truth, what starts as a simple favour spirals into a web of desire, secrets and deadly lies that could destroy them both.Where will it end? And who will survive?'A smart and sexy read about attraction and power' Daily Mail'A compelling tale of sex, ambition and deceit' Financial Times'Grabs you hook, line and sinker and never lets go ... Fascinating' Crime Time'Gripping, fun, and perfect sunbed reading' Jewish Chronicle ___________________________________ MORE PRAISE FOR LILY SAMSON: 'Shocking, seductive, sexy and scandalous. The Switch is a page-turning thriller, a clever mystery, and a wicked look at love and loyalty' Chris Whitaker'I couldn't turn the pages fast enough to see how this dark and seductive game played out. Perfectly paced, with a shocking ending to boot!' Sandie Jones'A page-turner, gripping with a bit of the unexpected. Keeps you guessing until the very last page' Lola Jaye'The Switch is a razor-sharp thriller that simmers with a sense of menace. Dark, twisty and deliciously sexy, it takes complex themes and weaves them into a gripping premise. Money, class, power and deception are all explored with skill' Kia Abdullah'A hugely original debut from a writer of genuine talent. The Switch twists and turns like a rollercoaster, where it is impossible to see what's coming next' Robert Gold 'Darkly disturbing, dangerously seductive, The Switch pulls you in and hangs onto you with white knuckles so you race to the end. What a ride!' Tami Hoag'Utterly compulsive and the ultimate "what if". I loved the relationship between the two women and the way something quite ordinary and relatable quickly spins so dangerously out of control' Sabine Durrant'A sexy, seductive thriller...the suburbs have never known such excitement' Sunday Times Style'A dark, twisty plot and a truly malevolent villain. Samson's sinister domestic thriller will suck you right in' Laura Griffin'I absolutely love Lily Samson's writing' Ruth Mancini 'With immersive writing and a pulse-pounding pace, Samson skillfully lures you into her twisted world of sexy suburban noir, a world populated by deliciously dark, morally ambiguous characters' K.T. Nguyen, author of You Know What You Did

Watch Me Watch You

The book examines the strategic role of the supply chain in the luxury fashion sector, highlighting how it has undergone profound transformations in recent years following global crises, regulatory and reputational pressures.Paying particular attention to companies' ability to address critical events and convert them into opportunities, the book offers analysis of four representative case studies from the luxury sector. The authors evaluate the strategies that these companies adopted in response to supply chain risks and systemic changes, and compared different intervention models. In doing so, they offer analysis of their medium- to long-term operational, economic and reputational impact.Reflecting how supply chain management is becoming increasingly central to luxury firms’ strategic agendas, this book is an insightful resource for academics and practitioners alike.Patrizia Gazzola
 is Full Professor at the Department of Economics, University of Insubria (Varese, Italy). She is a board member of the research centres CREARES, SMARTER, and Communal Economy of Cities, and an external member of the University of Aberdeen’s Accountability and Sustainability Research Centre (GAS). She serves on editorial boards and is Associate Editor of Economia Aziendale. Her research focuses on strategic management, business ethics, corporate social responsibility, sustainable development, and systems theory.
 Roberta Pezzetti
 is Associate Professor of International Business and Marketing Management at the Department of Economics, University of Insubria. She is Scientific Director of the SMARTER research centre. Her research focuses on sustainability-oriented strategy, international business, and marketing management, particularly within the science-based industries, the luxury sector, and tourism.
 Iuliia Iliashenko
 is a Postdoctoral Researcher at the Department of Economics, University of Insubria. Her research focuses on digitalisation, innovation, and sustainability, particularly the sustainable transformation of the fashion industry through digital technologies, circular economy approaches, servitization, and sustainability communication.
 Michelle Russo 
 combines a background in economics and linguistic mediation with an interest in high-potential realities, such as startups, new business models and optimization strategies. Thanks to her experience in management consulting, she has developed an analytical, results-oriented approach, strengthening her ability to interpret contexts, identify opportunities and translate them into concrete actions

From Operations to Strategic Identity

Reframing Luxury Fashion Supply Chains

#1 NEW YORK TIMES BESTSELLER • From the bestselling, prizewinning author of Say Nothing and Empire of Pain, a spellbinding&nbsp;account of a family devastated by the sudden death of their nineteen-year-old son, only to discover that he had created a secret life&nbsp;which drew him into the dangerous criminal underworld that lies beneath&nbsp;London’s glittering surface “Another blockbuster feat of reportage. . . . I sprinted through this addictive book in three days and gasped more than once at the true story’s twists and turns.” —Esquire A NEW YORK TIMES BEST BOOK OF THE YEAR SO FAR In the early morning of November 29th, 2019, surveillance cameras at the headquarters of MI6, Britain’s spy agency, captured video of a young man pacing back and forth on a high balcony of Riverwalk, a luxury tower on the bank of the river Thames. At 2:24 a.m., he jumped into the river. In a quiet London neighborhood several miles away, Rachelle Brettler was worried about her son. Zac had told her that he had gone to stay with a friend for the weekend,&nbsp;but then he did not come home. Days later, a police car pulled up&nbsp;and two officers relayed the dreadful news: Her son was dead. In their unbearable grief, Rachelle and her husband, Matthew, struggled to understand what had happened to Zac. He had had his troubles, but in no way seemed suicidal. As they would soon discover, however, there was a lot they did not know about their son. Only after his death did they learn that he had adopted a fictitious alter ego: Zac Ismailov, son of a Russian oligarch and heir to a great fortune. Under this guise, Zac had become entangled with a slippery London businessman named Akbar Shamji and a murderous gangster known as Indian Dave. As the Brettlers set about investigating their son’s death, they were pulled into a different and more dangerous London than the one they’d always known, and came to believe that something much more nefarious than a suicide had claimed Zac’s life. But to their immense frustration, Scotland Yard seemed unable—or unwilling—to bring the perpetrators to justice.&nbsp; In a bravura feat of reporting and writing, Patrick Radden Keefe chronicles the Brettlers’ quest, peeling back layers of mystery and exposing the seedy truths behind the glamorous London of posh mansions and private nightclubs, a city in which everything is for sale, and aspirational fantasies are underwritten by dirty money and corruption. London Falling is a mesmerizing investigation of an inexplicable death and a powerful narrative driven by suspense and staggering revelations. But it is also an intimate and deeply poignant inquiry into the nature of parental love and the challenges of being a parent today, a portrait of a family trying to solve the riddle not just of how their son died, but of who he really was in life.

A Mysterious Death in a Gilded City and a Family's Search for Truth

London Falling

Routledge-Giappichelli Studies in Business and Management

Recently, sustainability has become a focal point for companies across all sizes and sector, and the luxury industry is no exception. This shift reflects a growing awareness of the environmental, social, and community impacts of business activities. However, integrating sustainability into the luxury industry poses unique challenges due to the apparent mismatch between luxury and sustainability. While luxury often connotes indulgence and opulence, sustainability emphasizes altruism, ethical practices, and moderation, seemingly conflicting with traditional luxury values. This book, first attempts to resolve the abovementioned divergence between luxury and sustainability. Thanks to an in-depth analysis of the definition of luxury, the authors demonstrate that sustainability is in line with the young consumers' idea of luxury. Moreover, leveraging a structured review, the book organizes the scientific production on sustainable luxury in the research area and explains the reasons for matching luxury and sustainability. Then this book also attempts to explain to what extent luxury brand companies are improving their commitment to sustainable actions. In this endeavor, the authors explore the fundamental issues within sustainable luxury and the integration of sustainability into the corporate business model. The explorations also include the companies' efforts to communicate sustainability both offline and online with a focus on the themes and tools. Finally, this book offers a benchmark by providing the audience with several business cases. The discussion of case studies aims to meet the needs of a wide and varied audience, from university students to CSR managers looking to extract valuable insights and adapt them to their respective business contexts.

Sustainability and Luxury Management

Living in Style

Living in Style Seaside Houses lädt Sie ein, die atemberaubendsten Küstenorte der Welt zu erleben. Jede Residenz besticht durch zeitgenössisches Design und ruhigen Luxus mit großzügigen Grundrissen, luftigen Materialien und atemberaubenden Ausblicken, die die Außenwelt nach innen holen. Großzügige Fenster und offene Grundrisse fangen das sich ständig verändernde Licht und die beruhigende Kraft des Wassers ein. Living in Style Seaside Houses ist eine visuelle Reise in eine Welt, in der Komfort auf Küsten-Chic trifft.

Living in Style Seaside Houses

One of Us Is Lying meets The Inheritance Games with the vibes of Saltburn - a seductively commercial thriller tapping into the trends of dark academia and decadence from stand-up comedian Kate Weston."Gripping, compelling, and full razor-sharp wit" - Beth ReeklesIt's the party you'd KILL to be invited to...As Evie and her friends - dubbed the 'Coterie' in homage to her grandmother's legendary group of artists - graduate from their elite private school, they prepare to host one last epic summer party at Evie's family mansion, D'olobelle. The D'olobelle parties are notorious, with everyone desperate for an invite and a taste of the debauchery.And the Coterie are determined this year's party will be the most scandalous yet.Hugo: The suave and charming golden boy, and Evie's devoted boyfriend, whose charisma hides deeper complexities.Jess: The passionate vegan influencer who struggles with her principles -especially when she stress-eats chorizo.Tim: The hot mess with a drink perpetually in hand and a knack for self-sabotage.CeCe: The fashion-loving intellect who's too clever for their own good, always ready to dissect the drama.And Evieherself, queen bee of their elite private school and aspiring actress. She wants this last summer to be perfect.But as the festivities unfold, a series of chilling 'accidents' begin to plague the group. And it seems that each of them has something to hide. Who is targeting them, and what dark secrets are lurking just beneath the surface?And as eerie photos of the previous Coterie emerge, it becomes clear that D'olobelle is not just a backdrop for their celebration - it holds secrets of its own.Can the Coterie unravel what is going on - or will the last summer at D'olobelle be their last summer of all?A deliciously dark comedy thriller, perfect for fans of Holly Bourne and Juno Dawson.

Coterie of Liars

The Car Book Series

The Maserati Book, der neueste Band der Car Book Series, erzählt die faszinierende Geschichte und Eleganz der italienischen Automarke. Mit atemberaubenden Fotografien legendärer Modelle wie dem Sebring der 1960er und Giugiaros Ghibli zeigt das Buch die Entwicklung von Maserati vom Familienbetrieb zum führenden Luxus-Automobilhersteller. Exklusive Einblicke, Geschichten und Interviews machen es unverzichtbar für Kenner, die Automobildesign, Lifestyle und technische Exzellenz schätzen.

The Maserati Book

A Marfil Saga

*Drawn Together features stunning designed edges, only available in the first print run and while supplies last!* SOON TO BE A MAJOR MOTION PICTURE WITH AMAZON PRIME, STARRING ESTER &nbsp;EXPÓSITOA billionaire heiress suddenly finds her life in danger and forced to live with a 24/7 strict bodyguard she never asked for in this brand-new romantic suspense novel from the internationally bestselling author of My Fault series, Mercedes Ron. Perfect for fans of Ana Huang and Danielle Lori's Made series.&nbsp;He was my protection . . . and my greatest weakness. Twenty-year-old Marfil Cortés is finally living life on her own terms. After escaping her billionaire father's world for New York, she spends her days juggling Columbia classes and stolen hours at her ballet studio. Normal. Predictable. Exactly how she likes it.Until the afternoon she's abducted in Central Park.Days later, Marfil wakes up in hospital with no memory of what happened and only the chilling certainty that she's no longer safe. Now her hard-won independence comes at a price when her father assigns her an around-the-clock bodyguard.Cold, controlled and infuriatingly unreadable, Sebastian Moore is everything she resents - and exactly what she needs. But as danger closes in and the stakes rise, so does the tension between them.Because the closer Sebastian gets, the harder it is for Marfil to keep her distance when she discovers that the real threat might not be the one lurking in the shadows . . . but the feelings she never meant to have for the man sworn to protect her. Lush, addictive and charged with suspense,&nbsp;Drawn Together&nbsp;is a darkly romantic story about love and survival, temptation and control, and the cost of uncovering what others would rather keep buried.&nbsp;

A Billionaire Bodyguard Adult Romance with Romantic Suspense and Forbidden Love

Drawn Together: Volume 1

EXCLUSIVE CRUISES takes you into the world of the most beautiful and luxurious cruises worldwide. In this book, the experienced journalist and sailor's daughter Kiki Baron presents 25 fascinating routes that take extraordinary ships around the globe - from the majestic ocean liners of the Cunard Line to the exclusive yachts of Scenic Cruises. Each chapter offers detailed insights into the unique suites, luxurious amenities and special offers on board. All rounded off with exclusive tips on the best harbours to visit during the voyage - from the historic coastal cities of Europe to the exotic islands of the Pacific. 
Exclusive Cruises is not just an illustrated book, but a source of inspiration for anyone who wants to explore the world in an elegant way. Aimed at both experienced cruise lovers and those planning their first trip at sea, the book offers a wealth of information and inspiration for an unforgettable experience on the high seas.

The most beautiful journeys on rivers and on the high seas

Exclusive Cruises

"This must-have book showcases the heritage and refinement of The Langham's celebrated afternoon tea". –Preneur World Magazine HOME OF THE ORIGINAL AFTERNOON TEAThe Langham holds a unique place in the history of Afternoon Tea. Opened in 1865, it was the first place to move this great Victorian invention from the drawing rooms of the aristocracy and into a refined yet accessible experience, enjoyed in the grand setting of a luxurious hotel.Since then, The Langham’s Afternoon Tea has evolved into an internationally celebrated event, admired for its elegant presentation, culinary creativity and timeless charm. While honouring the traditional elements – fluffy scones, delicate finger sandwiches and exquisitely crafted patisserie – The Langham also embraces innovation. Guests can expect classics with a modern twist, inspired by global flavours and interpreted by world-renowned chefs.The Langham Afternoon Tea Book, curated to reflect the hotel's timeless tradition, local influences and contemporary creativity. Inside, you’ll discover recipes ranging from indulgent creations such as Vanilla &amp; Salted Caramel Millefeuille, Matcha &amp; Apricot Cakes and Rose &amp; Lychee Babas, to refined reimaginings of Custard Creams and Battenberg, as well as approachable favourites including Cucumber &amp; Cream Cheese Sandwiches, Double Dark Chocolate Cookies and The Langham’s signature Scones. The book also offers expert tea-pairing guidance and a comprehensive basics section, providing the essential foundations of perfect patisserie.From London to Langham hotels across the globe, this is a celebration – and an invitation to savour – a taste of history, elegance and culinary excellence, wherever you may be in the world.

The Langham Afternoon Tea Book

SO SHOCKING IT WASN'T ORIGINALLY PUBLISHED - AVAILABLE FOR THE FIRST TIME IN THE UK. The book behind the headlines. The story the powerful hoped would disappear. Written by the world's bestselling storyteller James Patterson, this is the original and definitive account of how Epstein built his fortune, abused his power, and evaded justice for years - hiding in plain sight among the global elite.Drawing on original police interviews, court documents and victims' testimonies, the book traces the earliest investigations, Epstein's guilty plea and the shockingly lenient sentence that allowed his crimes to continue. Filthy Rich is also a chilling examination of how power protects itself - and how institutions failed those most vulnerable.An instant New York Times bestseller and the basis of the hit Netflix documentary series, this updated edition includes a new introduction covering Epstein's final arrest and death in custody.

The Jeffrey Epstein Story

Filthy Rich

From the New York Times bestselling author of Bloom and Guillotine comes a darkly seductive tale of beautiful rock stars, sinister cults, and a magical oasis where dreams come true... for a price. Angelina Yves is a struggling singer/songwriter offered the chance of a lifetime to join the experimental luxury compound sponsored by the most famous band in the world, Black Idyll. With her every need accommodated, she finally has the time and space to perfect her music. Her muse? Reclusive rock star Jesper Idyll, who lives up to her every high school daydream. But this paradise has a haunted underbelly heralded by screaming horses, mysterious figures in the night, and dreams too twisted to be real. When people start to disappear and Jesper's ex turns up dead and hideously mutilated, Angelina begins to suspect that something malevolent lurks behind the cult that's grown around the band... A disturbing, decadent and wickedly compelling tale of a Hollywood dream turned nightmare, Delilah S. Dawson's darkly delicious prose will seduce you, tie you up, and never let you go....

House of Idyll

Intentional Luxury

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