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Shah H: Get Your Money Back

Get Your Money Back

How to Complain and Win Refunds

A field guide for people who work with people.Coaches, HR, L&amp;D, managers and leaders are increasingly being asked to work well, ethically and humanely at the edge of performance, pressure and declining mental health. How do they do this without burning out, becoming therapists, or carrying responsibility that isn't theirs?Supporting high-performing people under sustained pressure requires thinking, presence and judgement, especially when stress, lowered resilience and mental health concerns are involved. Few people are trained to work at these edges, where role boundaries are tested and sound judgement matters most.Working at the Edges occupies a space most books avoid. It focuses on how we hold the work rather than what we do. It reminds us that natural physiological responses are just that: natural. And it celebrates our human ability to adapt and adjust to life with ease.

A guide for coaches and leaders supporting people under pressure

Working at the Edges

Disruptive new innovations - crypto, robotics, quantum, AI - are changing everything. Are you ready? The Future of Wealth: The Next 50 Years of Money, Power, and Intelligence by Armando Pantoja is a detailed roadmap designed to help you navigate the most dynamic century in human history. Drawing on his 15 years' experience in fintech, entrepreneurship, and leadership, the author reveals how artificial intelligence, quantum computing, cryptocurrency, and humanoid robotics are about to reshape every aspect of wealth creation and economic power. Pantoja breaks down the next 100 years into distinct phases, from the Pre-Singularity Era to humanity's eventual integration with AI. He combines deep historical insights, specific predictions, and revealing personal stories to chart a clear path through an era where the only constant is change. Along the way, you'll find practical investment strategies for each phase of technological evolution. Inside the book <ul> <li>A decade-by-decade timeline revealing exactly when key technological breakthroughs will occur and how to adjust your portfolio to take advantage of coming trends</li> <li>Strategic investment frameworks for navigating AI consciousness, neo-Luddite resistance movements, and the rise of post-human economics</li> <li>Actionable insights for capitalizing on emerging opportunities in virtual reality, experience-driven industries, and human-AI collaborative platforms&nbsp;</li> <li>Real-world case studies showing how early adopters can build generational wealth in the wake of technological disruption</li> <li>Forward-looking portfolio construction techniques designed for a century of exponential technological growth</li> </ul> Perfect for investors, traders, finance professionals, and tech enthusiasts ready to build wealth in an age of unprecedented change, The Future of Wealth is your personalized strategy guide for futureproofing your portfolio, diversifying beyond traditional asset classes, and positioning yourself for a tomorrow that will look very different than today. The Future of Wealth: The Next 50 Years of Money, Power, and Intelligence

The Next 50 Years of Money, Power, and Intelligence

The Future of Wealth

30 Years of Experience

Ardian

Personal Financial Planning

A simple, practical approach to creating and delivering presentations-skills every business leader needs. Many people, even senior business leaders, don't know how to create persuasive and engaging presentations, even though it's critical for business success. Clinical professor of marketing Tim Calkins has been creating and delivering business presentations for more than thirty years, and in What's the Story? he gives you the insights, tools, and tips you need to enhance your presentation skills. Delivering an effective presentation is not just about showing up and stating all your facts. By the time your audience is in the room, you should be so well prepared that the most junior member of your team can give the presentation successfully. Calkins reveals the key steps to making an outstanding business presentation: <ul> <li>Creating a brief</li> <li>Finding the story</li> <li>Crafting effective slides</li> <li>Pre-selling the presentation</li> <li>Setting the stage</li> <li>Delivering with confidence</li> <li>Following up</li> </ul> Few things are as important as your ability to communicate information and make recommendations, and an outstanding business presentation is one of the best examples of this. If you have ever struggled with a presentation, What's the Story? is the reference you've been waiting for-the long-awaited guide many have urged Tim Calkins to write and your key to business success.

How to Create and Deliver Winning Business Presentations

What's the Story?

An updated new edition of the definitive guide to working with, surviving, and banishing bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work.&nbsp;"What an asshole!" How many times have you said that about someone you work with? You're not alone!&nbsp;In this 20th anniversary edition of his groundbreaking book, Stanford University professor Robert I. Sutton helps you understand why assholes can be so destructive to your company and the best way to deal with them.&nbsp;The No Asshole Rule is a rollicking and research-based New York Times&nbsp;bestseller while also being practical, compassionate, and downright funny. That's why it is the first book people who are plagued by assholes, and leaders who want to build civilized workplaces, turn to for help.&nbsp; And why it has sold over a million copies in more than 20 countries.&nbsp;This update of professor Sutton's definitive guide offers:<ul><li>A new foreword by the author on what he's learned over the past 20 years from being "the asshole guy"</li><li>Strategies on how to pinpoint and eliminate workplace assholes and their negative impact</li><li>An evidence-based recipe for building civilized workplaces that bar and banish assholes</li><li>Tips for surviving nasty colleagues, customers, and workplaces</li><li>A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out.</li></ul> The No Asshole Rule&nbsp;is a&nbsp;New York Times, Wall Street Journal,&nbsp;and&nbsp;USA Today&nbsp;bestseller.

Building a Civilized Workplace and Surviving One That Isn't

The No Asshole Rule (20th Anniversary Edition)

Preya Bhattacharya offers the first full-length assessment of the impact of microfinance on post-conflict women's empowerment in the Balkans. In so doing, she provides vital new insights into what women's microfinance contributes to macroeconomic development in the former Yugoslavian countries of Macedonia, Croatia, Slovenia, Montenegro, Serbia, Bosnia-Herzegovina, and Kosovo. At the same time, she develops a uniquely clear, concise approach to Qualitative Comparative Analysis (QCA), which she uses to make sense of an extensive, exhaustive raw set of available data and research. This methodology not only offers a way of using both micro and macroeconomic data to revisit Amartya Sen's theory of development as freedom, but also provides a framework for other researchers to assess the impacts of microfinance on women's development throughout the world, and particularly in the Global South. For its original focus, its clear and streamlined methodological approach, and its global implications, this book provides a go-to source for researchers, students, and practitioners of international development, gender studies, and economics and finance.

A Qualitative Comparative Analysis

Microfinance and Post-conflict Women's Empowerment in the Balkans

Learn to navigate your midlife crisis through vetted financial guidance and personal stories of reinvention. Whether it's job loss, divorce, a dire medical diagnosis, dealing with aging parents, or burning out in a dead-end career, almost all of us will experience some kind of crisis at the rough midpoint of life. And most of us are not financially ready to deal with it. In How to Afford Your Midlife Crisis: A Fearless Financial Guide for Women Who Won't Settle, financial expert Kimberly Palmer uses facts and advice, humor and real-world stories, and a huge amount of financial savvy to show that you can survive a midlife crisis-and in fact, come out better for it. Each chapter's takeaways and tips make it easy for readers to apply the lessons to their own lives, while personal stories from women who found ways to reinvent themselves after career shifts, job loss, divorce, and financial hardship provide the inspiration we all need. Whether a midlife crisis is precipitated by internal factors like wanting something new or external ones like job loss, the economic ramifications are significant. And the tough reality is that in this day and age, women are hitting midlife at a time of extreme economic uncertainty. But with the right planning, you can turn the classic midlife "moment" into an opportunity, even if it includes unexpected turns along the way.

A Fearless Financial Guide for Women Who Won't Settle

How to Afford Your Midlife Crisis

We vow for richer for poorer. We sacrifice for our children, we give back to our parents. Because in true love and family matters, money's irrelevant and it would be terrible to suggest otherwise. Right?

The Modern Money Questions That Could Save Your Relationships

Yours or Mine?

Beyond Progress series

Your ability to listen is one of your strongest assets in a world of evolving job roles. The quality of our listening determines the quality of our relationships, the intelligence of our decisions, the effectiveness of our feedback, and the level of trust and engagement within our teams. In a world where new technologies are consistently disrupting working practices, being an expert listener is one of the best ways to maximise your effectiveness. Written by global teacher of listening skills Jane Adshead-Grant, this book is a vital resource for those looking to cement their relevance in an uncertain future of work. Beyond Progress is a series about the skills that shape how you work, lead and grow. As jobs change and careers become less predictable, human skills like focus, adaptability and resilience matter more than ever. Straightforward and practical, these books help you build the confidence and judgment to handle anything work throws at you, collaborate seamlessly with others and keep growing in your career, no matter how the workplace evolves.

Transform Relationships, Make Better Decisions and Unlock the Intelligence of Others

Listening

A Guide to the New Age of Financial Speculation and Phantom Wealth

The Everything Bubble

When ChatGPT was launched in November 2022, it captured the imagination of the public as well as leading companies, including the banking sector. But as people explored ChatGPT they soon found flaws. Lawyers and judges realised they had relied on non-existent case law. Others discovered that ChatGPT claimed to be the author of books and articles that existed long before it was created. Despite these 'hallucinations', banks remain attracted by the claim that AI can answer and ask questions, generate text, draft emails and translate natural language to code. Customer relations have in some cases been improved by using this technology, thus cutting costs and improving productivity and profits. Drawing on original, candid interviews with senior figures in the sector, How AI will revolutionise banking analyses the risks and challenges to banks and their regulators, as well as proposed solutions to issues such as hallucinations. It offers a comprehensive, up-to-date account of this exciting new technology and what it means for the world of finance.

And what it means for banks and their clients

How AI will revolutionise banking

Get Your Money Back

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