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Shah H: Get Your Money Back

Get Your Money Back

How to Complain and Win Refunds

A field guide for people who work with people.Coaches, HR, L&amp;D, managers and leaders are increasingly being asked to work well, ethically and humanely at the edge of performance, pressure and declining mental health. How do they do this without burning out, becoming therapists, or carrying responsibility that isn't theirs?Supporting high-performing people under sustained pressure requires thinking, presence and judgement, especially when stress, lowered resilience and mental health concerns are involved. Few people are trained to work at these edges, where role boundaries are tested and sound judgement matters most.Working at the Edges occupies a space most books avoid. It focuses on how we hold the work rather than what we do. It reminds us that natural physiological responses are just that: natural. And it celebrates our human ability to adapt and adjust to life with ease.

A guide for coaches and leaders supporting people under pressure

Working at the Edges

Beyond Progress series

If you're looking to connect with colleagues, stakeholders and peers, storytelling is one of your strongest assets.Many people rely on facts, statistics and data to communicate in the workplace, but the truth is that these can be cold and unstimulating. Crafting a narrative out of your information, using intrigue, allure and structure, can get your point across with far more impact. In this book, you'll learn how to how to make use of storytelling in a variety of professional contexts, including interviews, networking, online platforms, negotiating or team building, In a world of technological disruption and constantly shifting business practices, where communication is vital and uncertainty is rife, storytelling is the key to connecting when it counts.Beyond Progress is a series about the skills that shape how you work, lead and grow. As jobs change and careers become less predictable, human skills like focus, adaptability and resilience matter more than ever. Straightforward and practical, these books help you build the confidence and judgment to handle anything work throws at you, collaborate seamlessly with others and keep growing in your career, no matter how the workplace evolves.

Persuade, Motivate and Inspire Through the Power of Narrative

Storytelling

The new book from the acclaimed author of Number Go Up.

Scam World

Harriman House Essentials

How To Live An Extraordinary Life

This popular textbook offers a broad and accessible introduction to the building blocks of modern finance: financial markets, institutions and instruments. Theory is blended with real-world data, cases and numerical worked examples to offer a broad and accessible introduction to the building blocks of modern finance in the 5th edition of Finance and Financial Markets. The book features assessment and self-test resources to help support students and lecturers, as well as extensive discussion of regulatory developments, case studies involving FinTech and Brexit and fully updated data. An updated companion website is also available which offers lecturer slides and multiple choice questions. This new edition has updated data and cases throughout, ensuring that it is as up-to-date as possible in this fast-moving area. New material has been introduced relating to environmental, social and governance (ESG) factors, emerging markets and sustainable finance. The opening five chapters provide an introduction to the world of finance and cover the basic theory relating to the operation of financial institutions and the domestic and offshore (Eurocurrency) money markets. Chapters 6 to 10 deal with both the theory and practice relating to capital markets. The theory covers areas such as portfolio diversification, the capital asset pricing model, the Gordon growth model and the efficient market hypothesis, while the practice looks at the domestic and international bond markets and equity markets. After an examination of the foreign exchange market and forward markets, the final chapters of this comprehensive textbook cover derivative instruments, financial innovations and, as a closing reflection, financial regulation. Finance and Financial Markets is ideally suited to students at all levels who take economics, business and finance courses, as well as for those who want to understand the workings of the modern financial world.

Finance and Financial Markets

Choosing tenants, raising the rent, returning deposits, and maintaining rental property--these are just a few of the things landlords do that are strictly regulated by California law. To avoid problems and hefty legal fees, rental property owners and managers need to know and comply with federal, state, and local rules, and use the proper legal forms. Fortunately, everything you need is in this book. Rent control and eviction protections are blossoming throughout California; alongside statewide protections, even small municipalities are enacting local ordinances that affect rent, terminations, and notices. This book contains a unique rent control chart that explains key provisions and gives information on how to learn more. No California landlord can afford to do business without checking for local ordinances and following them.

Rights & Responsibilities

The California Landlord's Law Book

A simple, practical approach to creating and delivering presentations-skills every business leader needs. Many people, even senior business leaders, don't know how to create persuasive and engaging presentations, even though it's critical for business success. Clinical professor of marketing Tim Calkins has been creating and delivering business presentations for more than thirty years, and in What's the Story? He gives you the insights, tools, and tips you need to enhance your presentation skills. Delivering an effective presentation is not just about showing up and stating all your facts. By the time your audience is in the room, you should be so well prepared that the most junior member of your team can give the presentation successfully. Calkins reveals the key steps to making an outstanding business presentation: <ul> <li>Creating a brief</li> <li>Finding the story</li> <li>Crafting effective slides</li> <li>Pre-selling the presentation</li> <li>Setting the stage</li> <li>Delivering with confidence</li> <li>Following up</li> </ul> Few things are as important as your ability to communicate information and make recommendations, and an outstanding business presentation is one of the best examples of this. If you have ever struggled with a presentation, What's the Story? is the reference you've been waiting for-the long-awaited guide many have urged Tim Calkins to write and your key to business success.

How to Create and Deliver Winning Business Presentations

What's the Story?

An updated new edition of the definitive guide to working with, surviving, and banishing bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work.&nbsp;"What an asshole!" How many times have you said that about someone you work with? You're not alone!&nbsp;In this 20th anniversary edition of his groundbreaking book, Stanford University professor Robert I. Sutton helps you understand why assholes can be so destructive to your company and the best way to deal with them.&nbsp;The No Asshole Rule is a rollicking and research-based New York Times&nbsp;bestseller while also being practical, compassionate, and downright funny. That's why it is the first book people who are plagued by assholes, and leaders who want to build civilized workplaces, turn to for help.&nbsp; And why it has sold over a million copies in more than 20 countries.&nbsp;This update of professor Sutton's definitive guide offers:<ul><li>A new foreword by the author on what he's learned over the past 20 years from being "the asshole guy"</li><li>Strategies on how to pinpoint and eliminate workplace assholes and their negative impact</li><li>An evidence-based recipe for building civilized workplaces that bar and banish assholes</li><li>Tips for surviving nasty colleagues, customers, and workplaces</li><li>A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out.</li></ul> The No Asshole Rule&nbsp;is a&nbsp;New York Times, Wall Street Journal,&nbsp;and&nbsp;USA Today&nbsp;bestseller.

Building a Civilized Workplace and Surviving One That Isn't

The No Asshole Rule (20th Anniversary Edition)

Bridging Technology and Purpose

AI for Financial Sustainability

Financial Statement Analysis and Security Valuation ISE

Corporate Financial Accounting

A money confessional from The FT's columnist, Sunday Times bestselling author and Lorraine's money expert, Claer Barrett, uncovering the financial skeletons we all hide in the closet that plague our relationships with others.Should you share a bank account with the person you share a bed with? Why does your partner insist on splitting the bills 50:50 even though they earn twice as much as you do? Would you be mad if your parents left all of their money to your less successful sibling? And best of all, how do you even begin to talk about these things? A taboo-busting reveal of the financial dynamics that underpin our relationships with others - our friends, partners and families - How to Talk About Money reveals the hidden money dynamics that bubble unsaid and ruin our relationship and our chance of attaining financial independence. With unfiltered money confessionals, practical scripts and tools to counter the most common money pitfalls and Claer's trademark no-nonsense agony aunt advice, this book makes awkwardness about money a thing of the past allowing you to enjoy the good life with your loved ones.

Overcoming the Money Secrets that Keep Us and Our Relationships Stuck

How to Talk About Money

Get Your Money Back

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