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Shah H: Get Your Money Back

Get Your Money Back

How to Complain and Win Refunds

FROM THE INTERNATIONAL BESTSELLING AUTHORS The ultimate handbook for becoming a master negotiator in any situation - The must-read new book from the authors of multi-million-copy bestseller Never Split the Difference' Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings.' - Daniel Pink, #1 New York Times bestselling author of To Sell Is Human, Drive, and The Power of Regret You're in a negotiation right now. In fact, you've been negotiating all day. That email to your boss? Negotiation. That conversation with your teenager? Negotiation. That interaction with the barista who made your morning coffee? Negotiation too. Most people don't realise they're negotiating until it's too late - until they've already lost ground, damaged relationships, or walked away empty-handed. But what if you could transform every interaction into an opportunity to get what you want while making others feel valued? In this groundbreaking follow-up to the global bestseller Never Split the Difference, negotiation experts Jonathan B. Smith and Derek Gaunt reveal the missing piece that's been holding you back: a practical handbook for applying Tactical Empathy - the ability to understand and influence people at a level they don't even realise - to every sensitive conversation in your life. Discover how to: <ul><li>Begin disarming defences by making your counterpart feel genuinely understood.</li><li>Acquire critical information by mastering the 5 Levels of Listening that uncover hidden motivations</li><li>Spot game-changing 'Black Swans' that swing seemingly impossible negotiations to your advantage</li><li>Defuse tension and navigate high-pressure situations with confidence using the Core Four skills</li><li>Get more of what you want without burning bridges or compromising your integrity</li></ul> Forged in high-stakes hostage crises and refined in thousands of business negotiations, these field-tested techniques aren't based on academic theory - they're proven methods that work when the pressure is on. This book isn't about tricks or manipulative tactics or winning at all costs. It's about a fundamental shift in how you approach human interaction: It's not about you - it's about them. When you master this mindset and the practical skills that flow from it, you'll transform not just your negotiations but your entire life. You'll resolve conflicts faster, build stronger relationships, and achieve outcomes you never thought possible. Inside you'll find: <ul><li>Real-world case studies showing how these skills work in everyday situations</li><li>Step-by-step guidance for implementing each technique</li><li>Low-stakes practice exercises to build your confidence</li><li>Actionable strategies for identifying and overcoming common negotiation traps</li></ul> Stop leaving money on the table. Stop enduring unnecessary conflict. Stop accepting less than you deserve. This isn't just another business book-it's the missing manual for every negotiation in your life. Get your copy of Fight Less, Win More today and start turning every conversation into a path to success. ______ Praise for Never Split the Difference: 'Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between.' Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast 'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc. 'A business book you won't be able to put down.' Fortune

How Master Negotiators Influence Hearts, Minds, And Deals

Fight Less, Win More

Bridging Technology and Purpose

AI for Financial Sustainability

The new book from the acclaimed author of Number Go Up.

Scam World

Beyond Progress series

Your ability to listen is one of your strongest assets in a world of evolving job roles.The quality of our listening determines the quality of our relationships, the intelligence of our decisions, the effectiveness of our feedback, and the level of trust and engagement within our teams. In a world where new technologies are consistently disrupting working practices, being an expert listener is one of the best ways to maximise your effectiveness. Written by global teacher of listening skills Jane Adshead-Grant, this book is a vital resource for those looking to cement their relevance in an uncertain future of work.Beyond Progress is a series about the skills that shape how you work, lead and grow. As jobs change and careers become less predictable, human skills like focus, adaptability and resilience matter more than ever. Straightforward and practical, these books help you build the confidence and judgment to handle anything work throws at you, collaborate seamlessly with others and keep growing in your career, no matter how the workplace evolves.

Transform Relationships, Make Better Decisions and Unlock the Intelligence of Others

Listening

Independent, inflation-targeting central banks were supposed to deliver stable prices, financial stability and lasting prosperity. Instead, they have presided over financial crises, stagnant growth, rising inequality and the return of inflation. Yet policy makers and politicians have proved remarkably reluctant to challenge the orthodoxy. Why has this model proved so resilient-and what should replace it? In The Gods That Failed, economist Josh Ryan-Collins argues that today's macroeconomic policy framework rests on five powerful myths that have shaped economic thinking since the 1980s. From the "natural" rate of interest and the management of inflation expectations to efficient financial markets and the taboos surrounding fiscal dominance and credit policy, these ideas continue to constrain policymakers even as the evidence against them becomes overwhelming. Blending colourful economic history, cutting-edge research and vivid real-world examples, Ryan-Collins opens-up the often opaque and technocratic world of monetary and financial policy for a wide readership and illustrates its fundamental flaws. At a time of repeated economic and financial shocks, ecological breakdown and geopolitical instability, The Gods That Failed argues that rebuilding our economies will require a wholesale rethinking of how central banks, governments and financial institutions work together to manage money, credit and the macroeconomy.

Rethinking Central Banking and Macrofinancial Policy for the Age of Polycrisis

The Gods that Failed

A simple, practical approach to creating and delivering presentations-skills every business leader needs. Many people, even senior business leaders, don't know how to create persuasive and engaging presentations, even though it's critical for business success. Clinical professor of marketing Tim Calkins has been creating and delivering business presentations for more than thirty years, and in What's the Story? He gives you the insights, tools, and tips you need to enhance your presentation skills. Delivering an effective presentation is not just about showing up and stating all your facts. By the time your audience is in the room, you should be so well prepared that the most junior member of your team can give the presentation successfully. Calkins reveals the key steps to making an outstanding business presentation: <ul> <li>Creating a brief</li> <li>Finding the story</li> <li>Crafting effective slides</li> <li>Pre-selling the presentation</li> <li>Setting the stage</li> <li>Delivering with confidence</li> <li>Following up</li> </ul> Few things are as important as your ability to communicate information and make recommendations, and an outstanding business presentation is one of the best examples of this. If you have ever struggled with a presentation, What's the Story? is the reference you've been waiting for-the long-awaited guide many have urged Tim Calkins to write and your key to business success.

How to Create and Deliver Winning Business Presentations

What's the Story?

Personal Financial Planning

Financial services continue to evolve at an unprecedented pace with technology reshaping the industry. Fintech Explained provides a rigorous, accessible roadmap to this ongoing transformation, examining the new technologies, the latest academic research, and the strategies of new entrants and incumbents alike. By examining innovative digital business models, the book shows how financial technology (fintech) firms are leveraging technology to solve customer pain points and provide financial products and services that are cheaper, faster, easier to use, personalized, and more convenient. The book profiles the successes and failures of more than thirty innovative fintechs worldwide, drawing on insights from founders, early-stage investors, financial incumbents, and other participants in this fast-changing sector. As fintech continues to evolve rapidly, the second edition includes substantial updates on artificial intelligence, programmable blockchains (Web3), decentralized finance (DeFi), financial inclusion, payments, and insurtech. It features refreshed case studies, updated data and visuals, and insights from the swiftly growing academic research on fintech. Combining clear descriptions and case studies with the latest findings from academic research, the second edition of Fintech Explained is the seminal guide for students, executives, and professionals seeking to dive into the fascinating world of fintech.

Fintech Explained shows how innovative firms leverage technology to solve customer pain points in financial services, providing solutions that are cheaper, faster, easier, personalized, and convenient – from AI to DeFi, crowdfunding to neobanks, robo-advisors to payments and insurtech.

How Technology Is Transforming Financial Services, Second Edition

Fintech Explained

30 Years of Experience

Ardian

The Commercial Aircraft Finance and Trading Handbook: A Practitioner's Guide is the third edition of Ronald Scheinberg's book, serving as a definitive reference guide to individuals and organizations involved in the aircraft finance and trading market. It provides seasoned and novice practitioners alike with the resources to understand the general overlay of the field as well as details of some of the more esoteric aspects of aircraft finance and trading. The book runs the full gamut of this practice area, ranging from specifics about the assets themselves to finance and trading transaction structures, valuation methodologies and risk/reward allocations, as well as insurance and legal concepts. This third edition includes new material on aircraft and engine trading, fund formation and sanctions regimes and updated existing loan pricing (SOFR), legal, insurance and industry player participants.As the handbook touches upon so many disciplines within the aircraft finance and trading industry, it will be a valuable resource to:a. aircraft financiers (operating lessors, banks and insurance companies)b. aircraft traders and investors (including private equity)c. insurance brokers and underwritersd. lawyers, both at law firms and in-house counsele. appraisersf. airline treasury personnelg. investment bankers, andh. MROs.

A Practitioner’s Guide

The Commercial Aircraft Finance and Trading Handbook

Pressure is inevitable. How you handle it determines everything.In this expanded hardcover edition of How to Untie a Balloon, former hostage negotiator and Conflictish(R) founder Ryan Dunlap delivers a practical framework for staying composed under pressure, resolving conflicts, and leading effectively when the stakes are high. With a new chapter and never-before-shared stories of real-world negotiation experience in life-or-death situations, Dunlap reveals how unchecked pressure distorts thinking, escalates conflict, and quietly sabotages relationships at work and at home.At the center of this practical guide is the F.I.R.S.T. Steps framework--Feelings, Interests, Relationships, Situation, and Toll--a clear, repeatable process for navigating difficult conversations with confidence and control. Whether you are leading a team, negotiating a deal, strengthening a partnership, or working through personal conflict, this framework equips you to break complex tension into manageable parts and move toward resolution.Through compelling real-life stories, sharp strategic insights, and actionable tools, the second edition will show you how to: <ul><li>Regulate emotion in the heat of conflict to preserve credibility and influence</li><li>Identify the deeper interests driving tension and move beyond surface disagreements</li><li>Prevent escalation and protect relationships under stress</li><li>Approach high-stakes conversations with clarity and structure</li><li>Transform pressure from a liability into a leadership advantage</li></ul>For professionals ready to take their leadership to the next level, How to Untie a Balloon, 2nd Edition, is a necessary resource for growing your leadership influence and developing the self-mastery to thrive under any pressure.

A Negotiator's Guide to Avoid Popping Under Pressure

How to Untie a Balloon

Get Your Money Back

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