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Trottier S: FORGOTTEN LEADERS

FORGOTTEN LEADERS

Leadership Stories

A practical framework for leading through disruption with clarity and confidence&nbsp; Traditional strategic plans often collapse when confronted by AI disruption, market shifts, and geopolitical upheaval. In&nbsp;The Map Vs. the Terrain: A Leader's Field Guide to Navigating Uncertainty, Bill Fournet, founder and CEO of The Persimmon Group and executive coach to over 30 C-suite leaders, draws on decades of real-world consulting experience to deliver a pragmatic approach to leading through the unknown.&nbsp; Rather than relying on outdated military models or academic theory, Fournet provides a framework built from guiding Fortune 5000 companies, financial institutions, and major public-sector agencies through&nbsp;significant change. The book tackles the emotional toll of disruption, including burnout and decision fatigue, while equipping leaders with tools to build resilient teams and&nbsp;turn&nbsp;uncertainty into competitive advantage.&nbsp; Readers will also find:&nbsp; <ul> <li>Powerful real-world stories from decades of consulting at organizations including AT&amp;T, IBM, and MTV Networks</li> <li>A fundamental leadership mindset shift from&nbsp;attempting&nbsp;to control the path to skillfully moving through unknown territory</li> <li>Pragmatic advice and tools for addressing the burnout and decision fatigue that&nbsp;accompany&nbsp;sustained organizational disruption</li> <li>Strategies for building resilient teams that adapt and thrive rather than freeze during periods of intense change</li> <li>A framework for transforming uncertainty into competitive advantage through clarity, agility, and confident decision-making</li> </ul> Designed for executives, senior managers, and organizational leaders responsible for guiding teams through complex transformation,&nbsp;The Map Vs. the Terrain&nbsp;provides the mindset and practical tools needed to navigate disruption without sacrificing team resilience or strategic clarity.&nbsp;

A Leader's Field Guide to Navigating Uncertainty

The Map Vs. the Terrain

'A crucial read.' Marshall Goldsmith 'A must-read.' Marcus Buckingham Change and innovation are the cornerstones of dynamic and modern business. Or so we are told. Whether it¿s a merger or re-org; a new process, policy, or IT ¿solution¿; or reconfiguring the office layout, change has become the ultimate easy button for leaders, who pursue it with abandon and thereby unleash an endless torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease. Yes, companies need to grow, innovate, and adapt to changing needs. But stressed-out employees rarely go the extra mile, chaos rarely produces agility or speed, and it¿s hard innovate or grow while bleeding talent to turnover and quiet quitting. This is how change stymies the very progress that it seeks. Drawing on decades spent leading HR operations at Deloitte and Cisco, Ashley Goodall explores the essential nature of human performance and offers a radical new alternative to the constant turbulence that defines corporate life. By prioritizing team cohesion (instead of reshuffling teams at will), by communicating in real words (rather than corporate speak), by striving for predictability (instead of charisma), by honoring shared rituals (instead of corporately-mandated bonding), by fixing only the things that are truly broken (instead of moving fast and breaking everything in sight) and more, leaders at every level can create environments that allow people to do the best work of their lives.

The Essential Nature of Human Performance

The Problem With Change

Dorian Frinch

Hale Bennett

Command Without Emotion, Lead Without Fear

The Stoic Leader

From the New York Times bestselling author of Main Street MillionaireYou didn't start a business to work 80 hours a week and feel broke on paper.But here you are. The "we're not going to make it" fear. The 3am panic. The quiet realisation that working harder isn't fixing anything. It's keeping you stuck.Codie Sanchez has been there. She's also been on the other side. She built a nine-figure holding company across laundromats, car washes, roofing companies, and service businesses that now print cash whether she shows up or not. Along the way, she learned the lesson most owners never get told:Heroics don't scale. Systems do.In Own or Be Owned, Sanchez hands you the private equity playbook the pros use to turn ordinary businesses into ones you actually enjoy running. The same playbook her advisory group, the Contrarian Boardroom, has used to help 14,000 owners scale.Here's what you'll learn:<ul><li>The Owner Score. A 10-minute diagnostic across 12 dimensions to find out if you own a business, or it owns you. Plus the exact moves to fix every weak score.</li><li>The 12 P's. The framework for diagnosing the most painful problem in your business and fixing it before it costs you another quarter.</li><li>Pricing that prints. How underpaid owners become high-margin operators without losing customers (most owners are leaving 30-50% on the table).</li><li>The hiring filter. How to attract A-players to a Main Street business and avoid the bad hires that cost you six figures and your sanity.</li><li>The one-page dashboard. Run your entire company at a glance. The same scoreboard the best operators check every Monday morning.</li></ul> This is the manual most CEOs never get. It's not for slackers, dreamers, or anyone looking for a shortcut. It's for the owner who's already in the arena, bleeding, and ready to stop trading hours for a business that should be paying them back.There's a smarter way to build wealth, and take your time back.Stop being owned. Start owning.

Build A Business So Good It Doesn’t Need You

Own or Be Owned

In an age defined by artificial intelligence, global volatility, and rapid organizational change, the need for grounded, human-centered leadership has never been greater. Leaders today are expected to navigate technological disruption while still fostering trust, meaning, and ethical responsibility within their organizations. As AI continues to reshape decision-making, communication, and organizational structures, questions about human agency, purpose, and values have become increasingly central. This evolving landscape calls for leadership approaches that integrate technological capability with deep human insight, emotional intelligence, and moral grounding. Understanding how these dimensions interact is essential for building resilient, adaptive, and purpose-driven organizations in an AI-driven world. Inspiring Transformation Through AI-Powered Whole-Person Leadership: Synchronicity, Self-Efficacy, and Servant Leadership explores how leaders can harmonize technological advancement with enduring human values to cultivate ethical, resilient, and purpose-driven organizations. Rooted in Carl Jung's synchronicity, Albert Bandura's social cognitive theory, and servant leadership, this book examines how unseen synergy, intentional action, and humble service come together to inspire transformation across diverse contexts. Covering topics such as compassionate leadership, neurodiverse learners, and whole-person transformation, this book is an excellent academic resource for graduate and doctoral students, senior leaders, executives, managers, organizational decision-makers, leadership coaches, consultants, organizational development professionals, HR professionals, policymakers, and more.

Synchronicity, Self-Efficacy, and Servant Leadership

Inspiring Transformation Through AI-Powered Whole-Person Leadership

#1 New York Times bestselling author Brené Brown returns with an urgent call to reimagine the essentials of courageous leadership. In a time when uncertainty runs deep and bluster, hubris and even cruelty are increasingly framed as acceptable leadership, Brown delivers practical, actionable insights that illuminate the mindsets and skill sets essential to reclaiming focus and driving growth through connection, discipline and accountability. Over the past six years, Brené Brown, along with a global community of coaches and facilitators, has taken more than 150,000 leaders in 45 countries through her Dare to Lead courage-building work. In Strong Ground, Brown shares the lessons from these experiences along with wisdom from other thinkers. This is a vital playbook for everyone from senior leaders developing and executing complex strategies to Gen Z-ers entering and navigating turbulent work environments. It is also an unflinching assessment of what happens when we continue to perpetuate the falsehood that performance and wholeheartedness are mutually exclusive. With equal amounts of optimism and caution about AI, Brown writes, 'I hear a lot of experts trying to soothe people's anxiety about the pace of technological change by offering platitudes like, What makes us human will ensure our relevance. This is dangerous simply because, right now, we're not especially good at what makes us human. We're not hardwired for this level of uncertainty, and many of us feel as if the constant need to self-protect is driving the humanity right out of us. This is why organisational transformation today must foster deep connection, deep thinking and deep collaboration. We need the courage to lead people in a way that honours and protects the wisdom of the human spirit.' Brown offers a broad assessment of the skill sets and mindsets we need moving forward, including the capacity for respectful and difficult conversations, increased productive urgency and smart prioritisation rather than reactivity, strategic risk-taking, paradoxical thinking and situational and anticipatory awareness skills. She identifies the toughest skill set as the discipline, humility and confidence to unlearn and relearn. Brown writes, 'Individuals and organisations are building new muscles. Finding our strong ground - that athletic stance - is the only thing that can provide both unwavering stability in a maelstrom of uncertainty and a platform for the fast, explosive change that the world is demanding.'

The Lessons of Daring Leadership, the Tenacity of Paradox and the Wisdom of the Human Spirit

Strong Ground

Unreasonable Hospitality

THE NEW YORK TIMES BESTSELLERAS SEEN ON THE HIT TV SHOW 'THE BEAR''Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to WinThe inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation?Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality.Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. But the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:<ul><li>How to deliver praise and criticism with intention</li><li>Why the solution to the toughest business challenges is often to give more, not less</li><li>How real magic happens when every employee starts thinking like an owner</li></ul>Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences.Packed with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.

The Remarkable Power of Giving People More Than They Expect

This book is the book you wish your terrible former manager had read: a manual and silent mentor to help managers navigate the trickiest of days in their role and allow team members to do their best work. From Gen X to Gen Alpha and everyone else in between. From the first to the 500th time you have to hire or fire someone, understanding how on earth that 'performance management' thing works (properly), and if appraisals are crap, what do we do instead? - this book is the bible to follow to nail managing people. Allying the soft skills needed to have the right mindset, to the hard skills that underpin unshakeable systems, leadership trainer and content creator Heather Elkington lays down the 16 rules to follow if you want to lead a high-performing team that gets you noticed for all the right reasons.

Become the Manager Everyone Wants to Work for

Your Boss Era

If you're an aspirational manager, how can you up your game, so that you become a great leader? Many people get promoted because they are good managers. But when they get into a leadership role, they struggle. And in today's world, it's never been truer that what got you to being a good manager, won't necessarily provide you with the right tools to become a great leader. The Mindset of Success is a guide to help you fill your potential. Award-winning leadership author, Jo Owen, explains that extraordinary leaders are naturally able to transform, motivate teams and positively disrupt. Using real-world examples of inspirational leaders, he explains that what they all have in common is that they act differently because they think differently. The third edition of this international bestseller identifies seven leadership mindsets common to all great leaders: high aspiration; courage; resilience; being positive; accountability; collaboration; focused on growth. And the good news is that all of these can be learnt. There is a way which is guaranteed to help you go from being a good manager to a great leader. That's having the leadership mindset. This book will you show you how to develop it.

From Good Manager to Great Leader

The Mindset of Success

Positive psychology in the workplace. Analysis of influencing factors on the development of managerial resilience

**Picked by Bill Gates for his summer reading list** Recent years have been tough on optimists. Hopes that the Internet might bring people together have been crushed by the ills of social media. Is there a way back? Chris Anderson, the head of TED, believes that we can turn outrage back into optimism. It all comes down to reimagining one of the most fundamental human virtues: generosity. What if generosity could become infectious generosity? Consider: ¿ how a London barber began offering haircuts to people experiencing homelessness - and catalysed a movement ¿ how two anonymous donors gave $10,000 each to 200 strangers and discovered that most recipients wanted to 'pay it forward' with their own generous acts ¿ how TED itself transformed from a niche annual summit into a global beacon of ideas by giving away talks online, allowing millions access to free learning In telling these inspiring stories, Anderson offers a playbook for how to embark on our own generous acts - whether gifts of money, time, talent, connection, or kindness - and to prime them, thanks to the Internet, to have self-replicating, world-changing impacts.

The Ultimate Idea Worth Spreading

Infectious Generosity

Put the ideas of the New York Times bestseller Unreasonable Hospitality into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary restaurant Eleven Madison Park.With his book Unreasonable Hospitality, Will Guidara issued a compelling invitation: "No matter what business you're in, you can make the choice to be in the hospitality industry." His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of.If Unreasonable Hospitality is the why, then The Field Guide is the how.This practical, step-by-step journal offers a clear roadmap for applying Guidara's lessons in real life, helping you turn generous thinking into consistent action. Inside, you'll learn how to: <ul><li>Build and lead your team with consistency, integrity--and yes, hospitality</li><li>Develop a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centre</li><li>Create bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of simple, repeatable actions that still feel personal</li></ul> Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat.Beautifully designed and illustrated in full colour, this delightful, participatory guide-meant to be marked up and discussed-will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do-for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

FORGOTTEN LEADERS

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