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Trottier S: FORGOTTEN LEADERS

FORGOTTEN LEADERS

Leadership Stories

*NEW YORK TIMES BESTSELLER*As seen in The Financial Times Business Books of the Month"If you work, and you talk, you need this book." - Jefferson Fisher, bestselling author of 'The Next Conversation'From the creator of AdviceWithErin, the 'internet's big sister' for your career, comes the straight-talking guide to what to say at work-and how to say it with confidence.You know that moment. You're in an interview, on a Zoom, or sitting in a meeting. Someone says, "Tell me about yourself."And your mind goes blank.What are they really asking? Why does everyone else seem to know the rules? And why didn't anyone teach us this?Erin McGoff is here to do just that.In The Secret Language of Work, Erin shares her signature, customisable scripts to help you handle the moments that matter most, from interviews and salary negotiations to setting boundaries, speaking up in meetings, navigating office politics and advocating for yourself. You'll learn exactly what to say, word for word, so you can stop second-guessing and start showing up with clarity.Learning how to say the right words, in the right order, in the right way, at the right time, is an art that too few people are taught.But communication is the ultimate career advantage. And it's a skill you can learn.With Erin's practical advice and no-nonsense scripts, you'll master the secret language of work, build real confidence, and create the career you deserve.

Hyper-Helpful Scripts for Every Situation

The Secret Language of Work

In today's rapidly evolving business landscape, change is the only constant. Mastering Change provides leaders, entrepreneurs, and professionals with the critical insights and practical tools needed to not just survive but thrive in an era of relentless transformation. This book moves beyond theoretical discussions to deliver actionable strategies for embracing change as a powerful driver of innovation and growth.

Through compelling real-world examples and research-backed frameworks, Mastering Change explores how visionary organizations and adaptable leaders consistently stay ahead of market shifts. Readers will discover how to cultivate organizational resilience, anticipate emerging trends, and implement effective change management strategies that create lasting competitive advantages.

The book addresses key challenges including digital transformation, evolving consumer expectations, and workforce adaptation, providing clear methodologies for navigating uncertainty with confidence. Whether leading a multinational corporation, scaling a startup, or managing team transitions, readers will gain the mindset and skills to transform disruption into opportunity.

More than a survival guide, Mastering Change offers a proactive approach to shaping the future of business. It equips readers with the leadership principles, cultural frameworks, and strategic tools needed to build agile organizations capable of sustained success in our ever-changing world. For anyone ready to stop fearing change and start leveraging it, this book serves as an indispensable resource for turning volatility into victory.

Mastering Change

THE GROUNDBREAKING GUIDE TO DECODING THE HIDDEN LANGUAGE OF MODERN LIFE Why do some people command attention the moment they walk into a room while others go unnoticed? What if you could spot the hidden dynamics that shape every conversation, meeting and negotiation?In How to Read the Room, bestselling author and behavioural scientist Pamela Meyer combines cutting-edge research with techniques inspired by intelligence agencies to teach you how to read people with confidence. Her practical four-step framework reveals how to recognise power shifts, uncover hidden motivations, build trust and understand what people are really communicating. Whether you're pitching an idea, interviewing for a job, leading a team or navigating everyday relationships, you'll learn to see what others miss, respond with greater influence and make better decisions.When you can read the room, you can change the outcome.'A book that will help you listen and be heard more' - Daniel H. Pink 'A delightfully useful guide to understanding the people in your orbit' - Adam Grant

How To Read The Room

THE SUNDAY TIMES NUMBER ONE BESTSELLER Reignite your career, get unstuck and find the time you didn't know you had Everyone knows that staying relevant and adaptable is essential to success in any role, but it can feel like we're too caught up in the day-to-day demands of working life to pursue opportunities to learn and grow.In Learn Like a Lobster, Sunday Times bestselling authors Helen Tupper and Sarah Ellis show us why we all have more time than we think, and more power to make change. It's never too late to boost your confidence and revitalise your career.And a lobster will show you the way. <ul><li>Lobsters never stop growing - and neither should you</li><li>Lobsters grow through hard moments - use your challenges to uncover new learning</li><li>Lobsters fuel their own growth - don't wait to be taught, create your own opportunities to learn</li></ul> Whether you're someone who is ambitious to grow or you're not sure about where to start, Learn Like a Lobster offers energising practical tools and actions that you can start using right away, within the working week you already have.Crack open your shell, and find one that fits who you want to become.

Grow as you go, fuel your own progress, accelerate your career

Learn Like a Lobster

Unreasonable Hospitality

THE NEW YORK TIMES BESTSELLERAS SEEN ON THE HIT TV SHOW 'THE BEAR''Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to WinThe inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation?Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality.Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. But the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:<ul><li>How to deliver praise and criticism with intention</li><li>Why the solution to the toughest business challenges is often to give more, not less</li><li>How real magic happens when every employee starts thinking like an owner</li></ul>Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences.Packed with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The Remarkable Power of Giving People More Than They Expect

In an age defined by artificial intelligence, global volatility, and rapid organizational change, the need for grounded, human-centered leadership has never been greater. Leaders today are expected to navigate technological disruption while still fostering trust, meaning, and ethical responsibility within their organizations. As AI continues to reshape decision-making, communication, and organizational structures, questions about human agency, purpose, and values have become increasingly central. This evolving landscape calls for leadership approaches that integrate technological capability with deep human insight, emotional intelligence, and moral grounding. Understanding how these dimensions interact is essential for building resilient, adaptive, and purpose-driven organizations in an AI-driven world. Inspiring Transformation Through AI-Powered Whole-Person Leadership: Synchronicity, Self-Efficacy, and Servant Leadership explores how leaders can harmonize technological advancement with enduring human values to cultivate ethical, resilient, and purpose-driven organizations. Rooted in Carl Jung's synchronicity, Albert Bandura's social cognitive theory, and servant leadership, this book examines how unseen synergy, intentional action, and humble service come together to inspire transformation across diverse contexts. Covering topics such as compassionate leadership, neurodiverse learners, and whole-person transformation, this book is an excellent academic resource for graduate and doctoral students, senior leaders, executives, managers, organizational decision-makers, leadership coaches, consultants, organizational development professionals, HR professionals, policymakers, and more.

Synchronicity, Self-Efficacy, and Servant Leadership

Inspiring Transformation Through AI-Powered Whole-Person Leadership

The Sunday Times bestseller The New York Times bestseller A Book of the Year in The Guardian and Waterstones This is not just a book for people who follow politics, but for anyone who has ever doubted themselves, or wanted to make a difference. 'An essential, inspiring read' - Natalie Portman 'Fascinating and engaging . . . makes us yearn for an era of courage and hope' - Nicola Sturgeon, The Observer The deeply personal memoir from the former prime minister of New Zealand, then the world's youngest female head of government and just the second to become a mother in office. Jacinda Ardern grew up the daughter of a police officer in small-town New Zealand, but as the 40th Prime Minister of her country, she became a global icon for her empathetic leadership that put people first. She guided her country through unprecedented challenges, from the 2019 Christchurch mosque attacks to a global pandemic. She advanced visionary policies to address climate change and child poverty. And all while juggling first-time motherhood in the public eye. This is the inspiring story of how a Mormon girl plagued by self-doubt changed our assumptions of what a leader can be. A Different Kind of Power is more than a political memoir. Powerfully evocative and refreshingly open, it is a profound insight into how it feels to lead, it asks: what if you, too, are capable of more than you ever imagined? 'Clear-eyed and luminous' - Bill Bailey 'Warm and funny . . . emotionally rich and candid' - The Guardian 'Wonderfully frank and open' - The Rest is Politics: Leading

A Different Kind of Power

**Picked by Bill Gates for his summer reading list** Recent years have been tough on optimists. Hopes that the Internet might bring people together have been crushed by the ills of social media. Is there a way back? Chris Anderson, the head of TED, believes that we can turn outrage back into optimism. It all comes down to reimagining one of the most fundamental human virtues: generosity. What if generosity could become infectious generosity? Consider: ¿ how a London barber began offering haircuts to people experiencing homelessness - and catalysed a movement ¿ how two anonymous donors gave $10,000 each to 200 strangers and discovered that most recipients wanted to 'pay it forward' with their own generous acts ¿ how TED itself transformed from a niche annual summit into a global beacon of ideas by giving away talks online, allowing millions access to free learning In telling these inspiring stories, Anderson offers a playbook for how to embark on our own generous acts - whether gifts of money, time, talent, connection, or kindness - and to prime them, thanks to the Internet, to have self-replicating, world-changing impacts.

**Picked by Bill Gates for his summer reading list** Recent years have been tough on optimists. Hopes that the Internet might bring people together have been crushed by the ills of social media. Is there a way back? Chris Anderson, the head of TED, believes that we can turn outrage back into optimism. It all comes down to reimagining one of the most fundamental human virtues: generosity. What if generosity could become infectious generosity? Consider: • how a London barber began offering haircuts to people experiencing homelessness - and catalysed a movement • how two anonymous donors gave $10,000 each to 200 strangers and discovered that most recipients wanted to 'pay it forward' with their own generous acts • how TED itself transformed from a niche annual summit into a global beacon of ideas by giving away talks online, allowing millions access to free learning In telling these inspiring stories, Anderson offers a playbook for how to embark on our own generous acts - whether gifts of money, time, talent, connection, or kindness - and to prime them, thanks to the Internet, to have self-replicating, world-changing impacts.

The Ultimate Idea Worth Spreading

Infectious Generosity

Discover the simple principles that took a team from mediocrity to Olympic gold, and which you can use every day in work, life and play.How do you go from ordinary to exceptional? This bestselling coaching classic will show you how.Ben Hunt-Davis shares the inspiring story of how he and the British men's rowing Eight went from never winning an international race to becoming the best in the world just two years later. Performance Coach Harriet Beveridge then highlights the wealth of transferable strategies we can use to pursue our own 'gold medals' for ourselves, our workplaces and beyond.Ben's firsthand account transports readers into the boat with him: the intensity of training, the emotional rollercoaster of setbacks, the thrill of success. Harriet distils the lessons from each gripping story into easy-to-implement strategies to apply to your everyday: from how to keep yourself motivated day-in-day out to how to bounce back from failure; from how to build resilient teams to cultivating a learning mindset.This 15th anniversary edition of Will It Make The Boat Go Faster? Includes new examples of people from all walks of life applying these Olympic-winning strategies to their contexts to make their own boats go faster. Whether you're a business leader wanting better results, an individual with a dream, or a coach guiding your team to unlocking their potential, this book is jammed-pack with tried and tested methods to help you achieve your own gold medals.The book is a winning mix of gripping narrative and practical performance-raising tips.

Olympic-winning Strategies for Everyday Success

Will It Make the Boat Go Faster

From the New York Times bestselling author of Main Street MillionaireYou didn't start a business to work 80 hours a week and feel broke on paper.But here you are. The "we're not going to make it" fear. The 3am panic. The quiet realisation that working harder isn't fixing anything. It's keeping you stuck.Codie Sanchez has been there. She's also been on the other side. She built a nine-figure holding company across laundromats, car washes, roofing companies, and service businesses that now print cash whether she shows up or not. Along the way, she learned the lesson most owners never get told:Heroics don't scale. Systems do.In Own or Be Owned, Sanchez hands you the private equity playbook the pros use to turn ordinary businesses into ones you actually enjoy running. The same playbook her advisory group, the Contrarian Boardroom, has used to help 14,000 owners scale.Here's what you'll learn:<ul><li>The Owner Score. A 10-minute diagnostic across 12 dimensions to find out if you own a business, or it owns you. Plus the exact moves to fix every weak score.</li><li>The 12 P's. The framework for diagnosing the most painful problem in your business and fixing it before it costs you another quarter.</li><li>Pricing that prints. How underpaid owners become high-margin operators without losing customers (most owners are leaving 30-50% on the table).</li><li>The hiring filter. How to attract A-players to a Main Street business and avoid the bad hires that cost you six figures and your sanity.</li><li>The one-page dashboard. Run your entire company at a glance. The same scoreboard the best operators check every Monday morning.</li></ul> This is the manual most CEOs never get. It's not for slackers, dreamers, or anyone looking for a shortcut. It's for the owner who's already in the arena, bleeding, and ready to stop trading hours for a business that should be paying them back.There's a smarter way to build wealth, and take your time back.Stop being owned. Start owning.

Build A Business So Good It Doesn’t Need You

Own or Be Owned

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner.Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

FORGOTTEN LEADERS

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