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Trottier S: FORGOTTEN LEADERS

FORGOTTEN LEADERS

Leadership Stories

Hyper-Helpful Scripts for Every Situation

The Secret Language of Work

We all know we should be learning and growing. But how do you make time while under pressure to perform?Too many of us suffer from 'chronic performance': we feel constant pressure to look like we know what we're doing, to always be on, to rack up success after success and have all the answers, all because we assume that greater effort leads to greater success. But this temptation to portray ourselves as infallible is affecting both our work and personal lives and is blocking our ability for true growth. Through his work with over a hundred companies, co-founder of Mindset Works Eduardo Briceño has solved this by coming up with a game-changing framework that breaks our habit of chronic performance. He's discovered that long-term success as an individual or business - personal, financial and, organisational - relies on integrating and being proficient at learning and performing. In The Performance Paradox, you will learn how to:- Unlock the power of mistakes- Integrate learning into daily habits- Move seamlessly between learning and performing- Solicit the most useful feedback- Lead teams that constantly improve and outperform their targetsGround-breaking and empowering, The Performance Paradox will break your chronic performance habit and revolutionise the way you approach growth mindset to get you on your way to thriving in both work and life.

The Unexpected Way to Grind Less, Grow More, and Unlock Success

The Performance Paradox

Discover the simple principles that took a team from mediocrity to Olympic gold, and which you can use every day in work, life and play. How do you go from ordinary to exceptional? This bestselling coaching classic will show you how. Ben Hunt-Davis shares the inspiring story of how he and the British men's rowing Eight went from never winning an international race to becoming the best in the world just two years later. Performance Coach Harriet Beveridge then highlights the wealth of transferable strategies we can use to pursue our own 'gold medals' for ourselves, our workplaces and beyond. Ben's firsthand account transports readers into the boat with him: the intensity of training, the emotional rollercoaster of setbacks, the thrill of success. Harriet distils the lessons from each gripping story into easy-to-implement strategies to apply to your everyday: from how to keep yourself motivated day-in-day out to how to bounce back from failure; from how to build resilient teams to cultivating a learning mindset. This 15th anniversary edition of Will It Make The Boat Go Faster? Includes new examples of people from all walks of life applying these Olympic-winning strategies to their contexts to make their own boats go faster. Whether you're a business leader wanting better results, an individual with a dream, or a coach guiding your team to unlocking their potential, this book is jammed-pack with tried and tested methods to help you achieve your own gold medals. The book is a winning mix of gripping narrative and practical performance-raising tips.

Olympic-winning Strategies for Everyday Success

Will It Make the Boat Go Faster

A bold framework for successfully navigating complicated interactions at work, at home and in all of our relationships - by one of the first leadership coaches to infuse her work with an equity lens and create spaces for connection that require both accountability and generosity. What if the very moments that feel like setbacks could become openings for transformation? Aiko Bethea teaches that what holds us back is not the challenge itself, but how we meet it. The tension at work. The misunderstanding at home. The silence in the face of discomfort. She calls these experiences 'the bullsh*t' because they keep us out of alignment with who we aspire to be. But the bullsh*t is not the end of the story. It is the beginning of choice. Each moment of misalignment can shrink us back into old habits, or it can call us forward into a different way of leading, loving and living. With a witty, engaging voice, Bethea invites us to choose connection over competition, empathy over pity and vulnerability over ego, guiding us toward evolving into the version of ourselves we most respect. As she reminds us, 'bullsh*t can't be fought off, but it can be transcended.' Through her Anchored, Aligned, Accountable framework, Bethea draws on real-life experiences from her work as a facilitator and leadership coach, offering journaling prompts and practical exercises to support readers' growth. In doing so, she shows us how to step into that transcendence. Grounded in truth. Connected to values. Committed to action that changes not just what we do but who we become.

A Framework for Transcending Bullsh*t and Transforming Our Lives and Work

Anchored, Aligned, Accountable

*NEW YORK TIMES BESTSELLER* As seen in The Financial Times Business Books of the Month "If you work, and you talk, you need this book." - Jefferson Fisher, bestselling author of 'The Next Conversation' From the creator of AdviceWithErin, the 'internet's big sister' for your career, comes the straight-talking guide to what to say at work-and how to say it with confidence. You know that moment. You're in an interview, on a Zoom, or sitting in a meeting. Someone says, "Tell me about yourself." And your mind goes blank. What are they really asking? Why does everyone else seem to know the rules? And why didn't anyone teach us this? Erin McGoff is here to do just that. In The Secret Language of Work, Erin shares her signature, customisable scripts to help you handle the moments that matter most, from interviews and salary negotiations to setting boundaries, speaking up in meetings, navigating office politics and advocating for yourself. You'll learn exactly what to say, word for word, so you can stop second-guessing and start showing up with clarity. Learning how to say the right words, in the right order, in the right way, at the right time, is an art that too few people are taught. But communication is the ultimate career advantage. And it's a skill you can learn. With Erin's practical advice and no-nonsense scripts, you'll master the secret language of work, build real confidence, and create the career you deserve.

The Sunday Times bestseller The New York Times bestseller A Guardian Summer Reading Hottest Book Pick This is not just a book for people who follow politics, but for anyone who has ever doubted themselves, or wanted to make a difference. 'An essential, inspiring read' - Natalie Portman 'Fascinating and engaging . . . makes us yearn for an era of courage and hope' - Nicola Sturgeon, The Observer The deeply personal memoir from the former prime minister of New Zealand, then the world's youngest female head of government and just the second to become a mother in office. Jacinda Ardern grew up the daughter of a police officer in small-town New Zealand, but as the 40th Prime Minister of her country, she became a global icon for her empathetic leadership that put people first. She guided her country through unprecedented challenges, from the 2019 Christchurch mosque attacks to a global pandemic. She advanced visionary policies to address climate change and child poverty. And all while juggling first-time motherhood in the public eye. This is the inspiring story of how a Mormon girl plagued by self-doubt changed our assumptions of what a leader can be. A Different Kind of Power is more than a political memoir. Powerfully evocative and refreshingly open, it is a profound insight into how it feels to lead and it asks: what if you, too, are capable of more than you ever imagined? 'Clear-eyed and luminous' - Bill Bailey 'Warm and funny . . . emotionally rich and candid' - The Guardian 'Wonderfully frank and open' - The Rest is Politics: Leading

A Different Kind of Power

We used to go to work to learn to do the job. Now learning IS the job. Whatever your career, staying relevant and adaptable is essential to your success. And your unexpected role model for learning at work? A lobster. In Learn Like a Lobster, Sunday Times bestselling authors Helen Tupper and Sarah Ellis explore the unexpected parallels between lobsters and lifelong learning: <ul><li>Lobsters never stop growing - and neither should you</li><li>Lobsters grow through hard moments - use your challenges to uncover new learning </li><li>Lobsters fuel their own growth - don't wait to be taught, create your own opportunities to learn </li></ul> Learn Like a Lobster shows how to make learning an easy and energising part of every working day. It's a must-read for anyone who wants to develop in their career in a way that feels meaningful and motivating. Whether you are someone who is ambitious to grow or you're not sure about where to start, Learn Like a Lobster offers the practical skills, tools and motivation you need for career progression and fulfilment. Because when we learn, we grow.

Grow as you go, fuel your own progress, accelerate your career

Learn Like a Lobster

Unreasonable Hospitality

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The Remarkable Power of Giving People More Than They Expect

THE SUNDAY TIMES NUMBER ONE BESTSELLER Reignite your career, get unstuck and find the time you didn't know you had Everyone knows that staying relevant and adaptable is essential to success in any role, but it can feel like we're too caught up in the day-to-day demands of working life to pursue opportunities to learn and grow. In Learn Like a Lobster, Sunday Times bestselling authors Helen Tupper and Sarah Ellis show us why we all have more time than we think, and more power to make change. It's never too late to boost your confidence and revitalise your career. And a lobster will show you the way. <ul><li>Lobsters never stop growing - and neither should you</li><li>Lobsters grow through hard moments - use your challenges to uncover new learning</li><li>Lobsters fuel their own growth - don't wait to be taught, create your own opportunities to learn</li></ul> Whether you're someone who is ambitious to grow or you're not sure about where to start, Learn Like a Lobster offers energising practical tools and actions that you can start using right away, within the working week you already have. Crack open your shell, and find one that fits who you want to become.

From the fashion mogul and entrepreneur behind Babes, an empowering memoir about turning what makes you different into the foundation of your success Ciera Rogers is known for being an "Outsider"-and she likes it that way. As the founder and CEO of a multi-million-dollar brand that caters to curvy women of all shades, worn by the likes of Kim Kardashian and championed by Beyoncé, Ciera has rallied the very women the fashion industry is designed to ignore around the radical idea that what makes you different is actually your superpower. The Outsider Advantage is for Outsiders like her: the dreamers, doers, and go-getters that society continuously overlooks and underestimates, but who are uniquely equipped to achieve glass-shattering success. In this bold and inspiring memoir, Ciera shares the moments in her life that left the biggest impact-being kidnapped at a young age by her estranged father, running hustles in strip clubs, living in her mom's red Jeep, daring to post her first outfit for sale on Instagram, hitting seven-figures, and buying a home-and unearths the powerful lessons she has taken away from her past and her unorthodox rise, like how to harness what you already have and how to use your trauma as a motivator. She also speaks to feelings of millennial rage, as on her journey, she came to realize that the American Dream is a lie. But she didn't allow that to stop her from outmaneuvering the system to finally live the life she wanted. Arguing that what the world calls limitations-lack of connections, resources, fancy degrees, or even the "right" look-are actually our biggest competitive advantages, Ciera teaches anyone who has ever been overlooked, ignored or underestimated how to embrace their Outsider status to find unstoppable success.

From the fashion mogul and entrepreneur behind Babes, an empowering memoir about turning what makes you different into the foundation of your success Ciera Rogers is known for being an “Outsider”—and she likes it that way. As the founder and CEO of a multi-million-dollar brand that caters to curvy women of all shades, worn by the likes of Kim Kardashian and championed by Beyoncé, Ciera has rallied the very women the fashion industry is designed to ignore around the radical idea that what makes you different is actually your superpower. The Outsider Advantage is for Outsiders like her: the dreamers, doers, and go-getters that society continuously overlooks and underestimates, but who are uniquely equipped to achieve glass-shattering success. In this bold and inspiring memoir, Ciera shares the moments in her life that left the biggest impact—being kidnapped at a young age by her estranged father, running hustles in strip clubs, living in her mom’s red Jeep, daring to post her first outfit for sale on Instagram, hitting seven-figures, and buying a home—and unearths the powerful lessons she has taken away from her past and her unorthodox rise, like how to harness what you already have and how to use your trauma as a motivator. She also speaks to feelings of millennial rage, as on her journey, she came to realize that the American Dream is a lie. But she didn’t allow that to stop her from outmaneuvering the system to finally live the life she wanted. Arguing that what the world calls limitations—lack of connections, resources, fancy degrees, or even the “right” look—are actually our biggest competitive advantages, Ciera teaches anyone who has ever been overlooked, ignored or underestimated how to embrace their Outsider status to find unstoppable success.

Because You Don’t Need to Fit In to Win

The Outsider Advantage

Put the ideas of the New York Times bestseller Unreasonable Hospitality into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary restaurant Eleven Madison Park. With his book Unreasonable Hospitality, Will Guidara issued a compelling invitation: "No matter what business you're in, you can make the choice to be in the hospitality industry." His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how. This practical, step-by-step journal offers a clear roadmap for applying Guidara's lessons in real life, helping you turn generous thinking into consistent action. Inside, you'll learn how to: <ul><li>Build and lead your team with consistency, integrity--and yes, hospitality</li><li>Develop a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centre</li><li>Create bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of simple, repeatable actions that still feel personal</li></ul> Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full colour, this delightful, participatory guide-meant to be marked up and discussed-will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do-for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

Almost 3 million copies sold. The classic that changed how we think about leadership—now fully updated. What if the problem isn't your team, your boss, or your organization? What if it's you—and you can't see it? Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck. Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free. For over two decades, this book has transformed how leaders, teams, and organizations work together. The fourth edition is completely rewritten with <ul><li>fresh stories and a broader, more diverse cast of characters;</li><li>new individual study and group discussion guides; and</li><li>practical tools for applying these insights at the personal, team, and organization-wide level.</li></ul> The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.

Almost 3 million copies sold. The classic that changed how we think about leadership—now fully updated. What if the problem isn't your team, your boss, or your organization? What if it's you—and you can't see it? Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck. Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free. For over two decades, this book has transformed how leaders, teams, and organizations work together. The fourth edition is completely rewritten with <ul><li>fresh stories and a broader, more diverse cast of characters;</li><li>new individual study and group discussion guides; and</li><li>practical tools for applying these insights at the personal, team, and organization-wide level.</li></ul> The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.

The Secret to Transforming Relationships and Unleashing Results

Leadership and Self-Deception, Fourth Edition

FORGOTTEN LEADERS

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