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Trottier S: FORGOTTEN LEADERS

FORGOTTEN LEADERS

Leadership Stories

Hyper-Helpful Scripts for Every Situation

The Secret Language of Work

PRE-ORDER THIS GROUNDBREAKING GUIDE TO DECODING THE HIDDEN LANGUAGE OF MODERN LIFE All aspects of today's world, power, trust, and influence are negotiated in every glance, pause, and click. Perfecting the art of social observation is the key to success in any endeavor. In How to Read the Room, Pamela Meyer draws on cutting-edge behavioral science, intelligence-agency tradecraft, and real-world storytelling-from comedy clubs and boardrooms to digital deepfakes and family dinners-to reveal the unseen forces that shape every human encounter. This essential survival manual introduces a clear, four-step framework for social observation- one that turns the elusive art of "reading people" into a disciplined practice. Meyer provides a structured way to decode what's really happening in any room-why certain people command attention, how power shifts, and how subtle cues can reveal intent. Through vivid examples and field-tested strategies, readers will learn how to profile motives, sense emotional undercurrents others miss, and turn observation into influence without manipulation. Mastering these tools will unlock the rarest form of social intelligence: the ability to not only read any room, but to leave it better than you found it.

How To Read The Room

When diverse teams must work together toward a common goal, what makes the difference between dysfunction and breakthrough?

Drawing from thirty years of international leadership across Europe, Terry Hoggard offers a proven framework for bringing people together-not through force or hierarchy, but through what he calls "Compassionate Cooperation."

This isn't theory. It's tested wisdom from leading multicultural congregations, building cross-cultural networks, and navigating the complexities of diverse teams in high-stakes environments.

'Compassionate Cooperation' explores a process that begins with enriching your heart, thus encouraging relational exchange and engaging your collective capacity:
Enriching Your Heart-The internal foundation that shapes everything else.
Enriching Relational Exchange-The connections that enable real progress.
Engaging Your Collective Capacity-Practical leadership that brings vision to life.



Short, focused reflections. Practical insights. Prayers and action steps that move you forward.

For leaders who know that the old ways aren't working, and who are ready to lead differently.

Kingdom Principles for Leading: Heart, Relational Life, and Collective Capacity

Compassionate Cooperation

In today's rapidly evolving business landscape, change is the only constant. Mastering Change provides leaders, entrepreneurs, and professionals with the critical insights and practical tools needed to not just survive but thrive in an era of relentless transformation. This book moves beyond theoretical discussions to deliver actionable strategies for embracing change as a powerful driver of innovation and growth.

Through compelling real-world examples and research-backed frameworks, Mastering Change explores how visionary organizations and adaptable leaders consistently stay ahead of market shifts. Readers will discover how to cultivate organizational resilience, anticipate emerging trends, and implement effective change management strategies that create lasting competitive advantages.

The book addresses key challenges including digital transformation, evolving consumer expectations, and workforce adaptation, providing clear methodologies for navigating uncertainty with confidence. Whether leading a multinational corporation, scaling a startup, or managing team transitions, readers will gain the mindset and skills to transform disruption into opportunity.

More than a survival guide, Mastering Change offers a proactive approach to shaping the future of business. It equips readers with the leadership principles, cultural frameworks, and strategic tools needed to build agile organizations capable of sustained success in our ever-changing world. For anyone ready to stop fearing change and start leveraging it, this book serves as an indispensable resource for turning volatility into victory.

Mastering Change

Unreasonable Hospitality

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' 'Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why 'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to Win The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park. At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. But the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:<ul><li>How to deliver praise and criticism with intention</li><li>Why the solution to the toughest business challenges is often to give more, not less</li><li>How real magic happens when every employee starts thinking like an owner</li></ul>Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences. Packed with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The Remarkable Power of Giving People More Than They Expect

What Becomes Possible If Inaction No Longer Holds You Back?
 
Some of the biggest failures in careers, relationships, and organizations are not the result of bold risks gone wrong-they are the consequence of bold actions never taken. Opportunities are missed, innovation stalls, and potential quietly fades when inaction replaces decisive leadership. Yet many leaders do not recognize how deeply inaction shapes the trajectory of their lives, teams, and organizations until the cost becomes impossible to ignore.
 
In this compelling and thought-provoking book, Francesca Oduoza uncovers why capable, intelligent, and highly driven people fail to act when it matters most. She highlights the psychological, emotional, and systemic forces that fuel inaction and shows how fear, uncertainty, overwhelm, self-doubt, and inherited patterns of thinking can quietly keep leaders stuck, even when they know exactly what needs to be done.
 
If you have ever set clear goals, outlined next steps, and intended to move forward, only to pause at the point of execution, you are not alone. Even the most accomplished leaders wrestle with this tension. But inaction is never neutral. It slows momentum, weakens confidence, limits innovation, and gradually reshapes how others experience and trust your leadership. Left unchecked, it breeds frustration, uncertainty, disengagement, and missed opportunities-not only for leaders but also for the people and organizations that depend on them.
 
This book combines vivid storytelling, practical leadership insights, and powerful mindset strategies to help you move beyond inaction and reclaim your ability to lead decisively. Each chapter offers practical tools, real-world lessons, and empowering insights to strengthen resilience, sharpen decision-making, and inspire purposeful action. This is more than a leadership book; it is a call to confront the unseen patterns that keep people stuck-and a guide to help you become the kind of leader whose impact is reflected in the culture you are shaping, the people you are developing, and the decisions you are making, with both today's realities and tomorrow's potential in mind.
 
WHAT YOU WILL LEARN
¿ Identify hidden barriers, thought patterns, and leadership habits that delay action and undermine effectiveness.
¿ Develop deeper self-awareness and a growth-oriented mindset that supports adaptive, forward-thinking leadership.
¿ Leverage emotional intelligence and leadership best practices to strengthen people leadership, build trust, and inspire productive action.
¿ Build practical systems, habits, and decision-making practices that encourage confident and timely execution.
¿ Take intentional daily actions that drive meaningful transformation, sustainable growth, and positive momentum.
¿ Lead beyond seen and unforeseen obstacles toward greater resilience, impact, and meaningful progress.
 
Get your copy today to begin your journey toward bold, decisive, and impactful leadership.

The Path from Hesitation to Bold, Decisive Leadership

Breaking Free from the Paralysis of Inaction

'A crucial read.' Marshall Goldsmith 'A must-read.' Marcus Buckingham Change and innovation are the cornerstones of dynamic and modern business. Or so we are told. Whether it¿s a merger or re-org; a new process, policy, or IT ¿solution¿; or reconfiguring the office layout, change has become the ultimate easy button for leaders, who pursue it with abandon and thereby unleash an endless torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease. Yes, companies need to grow, innovate, and adapt to changing needs. But stressed-out employees rarely go the extra mile, chaos rarely produces agility or speed, and it¿s hard innovate or grow while bleeding talent to turnover and quiet quitting. This is how change stymies the very progress that it seeks. Drawing on decades spent leading HR operations at Deloitte and Cisco, Ashley Goodall explores the essential nature of human performance and offers a radical new alternative to the constant turbulence that defines corporate life. By prioritizing team cohesion (instead of reshuffling teams at will), by communicating in real words (rather than corporate speak), by striving for predictability (instead of charisma), by honoring shared rituals (instead of corporately-mandated bonding), by fixing only the things that are truly broken (instead of moving fast and breaking everything in sight) and more, leaders at every level can create environments that allow people to do the best work of their lives.

'A crucial read.' Marshall Goldsmith 'A must-read.' Marcus Buckingham Change and innovation are the cornerstones of dynamic and modern business. Or so we are told. Whether it’s a merger or re-org; a new process, policy, or IT “solution”; or reconfiguring the office layout, change has become the ultimate easy button for leaders, who pursue it with abandon and thereby unleash an endless torrent of disruption on employees. The result is life in the blender: a perpetual state of upheaval, uncertainty, and unease. Yes, companies need to grow, innovate, and adapt to changing needs. But stressed-out employees rarely go the extra mile, chaos rarely produces agility or speed, and it’s hard innovate or grow while bleeding talent to turnover and quiet quitting. This is how change stymies the very progress that it seeks. Drawing on decades spent leading HR operations at Deloitte and Cisco, Ashley Goodall explores the essential nature of human performance and offers a radical new alternative to the constant turbulence that defines corporate life. By prioritizing team cohesion (instead of reshuffling teams at will), by communicating in real words (rather than corporate speak), by striving for predictability (instead of charisma), by honoring shared rituals (instead of corporately-mandated bonding), by fixing only the things that are truly broken (instead of moving fast and breaking everything in sight) and more, leaders at every level can create environments that allow people to do the best work of their lives.

The Essential Nature of Human Performance

The Problem With Change

It doesn’t matter if you’re the lowest person on the totem pole at work—you are a leader.Whether it’s on the job, within your family, at church, in clubs, or as a friend, you are called to be a leader on a daily basis.In this book of African animal fables, John Andrew Carroll, a successful CEO who grew up surrounded by wildlife and war in Zimbabwe, explores how to:•be a trusted and compassionate human being as you lead and serve others;•develop team members who are engaged, enthusiastic, and inspired;•learn, grow, and adapt as a leader, and help others do the same.These lessons and more are shared in a series of captivating, short fables that feature a self-doubting lion, a belligerent rhinoceros, a cute and kind meerkat, a curious young elephant, a conceited leopard, and a chattering monkey. Each fable highlights a key aspect of what makes an effective leader in today’s world.Full of wisdom, wit, and simple pleasure, this book is a celebration of what it means to be human in a changed and changing world.

John Andrew Carroll

The 30 Natural Laws of Leadership Explored Through African Animal Fables

How the Lion Learned to Lead and Other Stories

Almost 3 million copies sold. The classic that changed how we think about leadership—now fully updated. What if the problem isn't your team, your boss, or your organization? What if it's you—and you can't see it? Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck. Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free. For over two decades, this book has transformed how leaders, teams, and organizations work together. The fourth edition is completely rewritten with <ul><li>fresh stories and a broader, more diverse cast of characters;</li><li>new individual study and group discussion guides; and</li><li>practical tools for applying these insights at the personal, team, and organization-wide level.</li></ul> The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.

Almost 3 million copies sold. The classic that changed how we think about leadership—now fully updated. What if the problem isn't your team, your boss, or your organization? What if it's you—and you can't see it? Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck. Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free. For over two decades, this book has transformed how leaders, teams, and organizations work together. The fourth edition is completely rewritten with <ul><li>fresh stories and a broader, more diverse cast of characters;</li><li>new individual study and group discussion guides; and</li><li>practical tools for applying these insights at the personal, team, and organization-wide level.</li></ul> The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.

The Secret to Transforming Relationships and Unleashing Results

Leadership and Self-Deception, Fourth Edition

The word-of-mouth phenomenon that transformed how we lead and live Most leaders don't realise they're operating on autopilot - reacting defensively, managing through fear, and fueling workplace drama. The Fifteen Commitments of Conscious Leadership offers a groundbreaking framework, adopted by top companies from Silicon Valley to Wall Street, for reshaping how people work together. It is radically simple: at any moment, we can choose to lead consciously - open, curious, and self-aware - or unconsciously - closed, fearful, and reactive. Originally self-published and shared among executives and coaches, The Fifteen Commitments of Conscious Leadership quickly became a favourite in boardrooms and beyond. Drawing upon decades of experience, the authors distil conscious leadership into fifteen actionable commitments - from taking radical responsibility to feeling all feelings - that replace command-and-control style management with curiosity, accountability, and connection. The result? Conscious leaders who unlock the full potential in every member of their team and free them from institutional politics so they can do the best work of their lives. Blending practical tools with real-world stories, this enduring classic is more than a guide for better management - it's a roadmap to a more authentic, fulfilling life.

A New Paradigm for Sustainable Success

The 15 Commitments of Conscious Leadership

'How do you know when sharing yourself is a priceless gift, and when it is an unwelcome burden? Revealing will show you how to answer this question. Essential for work, romance and family' Kim Scott 'Witty, warm, and grounded in science ... an indispensable guide' Katy Milkman Our goal should not be to eliminate vulnerability, but to harness its power. This is a roadmap for figuring out how. We know the gut-wrenching feeling: that post-conversation replay, cringing at how much we just revealed. We live in fear of saying too much, so we keep quiet, guard our emotions and lock away our most personal thoughts. But what if we've been worrying about the wrong thing? A growing body of research shows we vastly underestimate the value of oversharing, with our spouses, friends, colleagues and even strangers. Vulnerability and openness can unlock some of life's richest rewards: deeper friendships, stronger professional relationships, greater well-being and, yes, even love. Drawing on over a decade of research and real-life stories, here behavioural scientist Leslie John explores why we hesitate to open up, when sharing really does backfire, and how to strike a balance between too much and too little. Revealing empowers us to make smarter, bolder and more satisfying decisions about just how much we want to share and why.

The Surprising Power of Oversharing

Revealing

*NEW YORK TIMES BESTSELLER* As seen in The Financial Times Business Books of the Month "If you work, and you talk, you need this book." - Jefferson Fisher, bestselling author of 'The Next Conversation' From the creator of AdviceWithErin, the 'internet's big sister' for your career, comes the straight-talking guide to what to say at work-and how to say it with confidence. You know that moment. You're in an interview, on a Zoom, or sitting in a meeting. Someone says, "Tell me about yourself." And your mind goes blank. What are they really asking? Why does everyone else seem to know the rules? And why didn't anyone teach us this? Erin McGoff is here to do just that. In The Secret Language of Work, Erin shares her signature, customisable scripts to help you handle the moments that matter most, from interviews and salary negotiations to setting boundaries, speaking up in meetings, navigating office politics and advocating for yourself. You'll learn exactly what to say, word for word, so you can stop second-guessing and start showing up with clarity. Learning how to say the right words, in the right order, in the right way, at the right time, is an art that too few people are taught. But communication is the ultimate career advantage. And it's a skill you can learn. With Erin's practical advice and no-nonsense scripts, you'll master the secret language of work, build real confidence, and create the career you deserve.

FORGOTTEN LEADERS

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