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Trottier S: FORGOTTEN LEADERS

FORGOTTEN LEADERS

Leadership Stories

**Picked by Bill Gates for his summer reading list** Recent years have been tough on optimists. Hopes that the Internet might bring people together have been crushed by the ills of social media. Is there a way back? Chris Anderson, the head of TED, believes that we can turn outrage back into optimism. It all comes down to reimagining one of the most fundamental human virtues: generosity. What if generosity could become infectious generosity? Consider: ¿ how a London barber began offering haircuts to people experiencing homelessness - and catalysed a movement ¿ how two anonymous donors gave $10,000 each to 200 strangers and discovered that most recipients wanted to 'pay it forward' with their own generous acts ¿ how TED itself transformed from a niche annual summit into a global beacon of ideas by giving away talks online, allowing millions access to free learning In telling these inspiring stories, Anderson offers a playbook for how to embark on our own generous acts - whether gifts of money, time, talent, connection, or kindness - and to prime them, thanks to the Internet, to have self-replicating, world-changing impacts.

**Picked by Bill Gates for his summer reading list** Recent years have been tough on optimists. Hopes that the Internet might bring people together have been crushed by the ills of social media. Is there a way back? Chris Anderson, the head of TED, believes that we can turn outrage back into optimism. It all comes down to reimagining one of the most fundamental human virtues: generosity. What if generosity could become infectious generosity? Consider: • how a London barber began offering haircuts to people experiencing homelessness - and catalysed a movement • how two anonymous donors gave $10,000 each to 200 strangers and discovered that most recipients wanted to 'pay it forward' with their own generous acts • how TED itself transformed from a niche annual summit into a global beacon of ideas by giving away talks online, allowing millions access to free learning In telling these inspiring stories, Anderson offers a playbook for how to embark on our own generous acts - whether gifts of money, time, talent, connection, or kindness - and to prime them, thanks to the Internet, to have self-replicating, world-changing impacts.

The Ultimate Idea Worth Spreading

Infectious Generosity

The Sunday Times bestseller The New York Times bestseller A Book of the Year in The Guardian and Waterstones This is not just a book for people who follow politics, but for anyone who has ever doubted themselves, or wanted to make a difference. 'An essential, inspiring read' - Natalie Portman 'Fascinating and engaging . . . makes us yearn for an era of courage and hope' - Nicola Sturgeon, The Observer The deeply personal memoir from the former prime minister of New Zealand, then the world's youngest female head of government and just the second to become a mother in office. Jacinda Ardern grew up the daughter of a police officer in small-town New Zealand, but as the 40th Prime Minister of her country, she became a global icon for her empathetic leadership that put people first. She guided her country through unprecedented challenges, from the 2019 Christchurch mosque attacks to a global pandemic. She advanced visionary policies to address climate change and child poverty. And all while juggling first-time motherhood in the public eye. This is the inspiring story of how a Mormon girl plagued by self-doubt changed our assumptions of what a leader can be. A Different Kind of Power is more than a political memoir. Powerfully evocative and refreshingly open, it is a profound insight into how it feels to lead, it asks: what if you, too, are capable of more than you ever imagined? 'Clear-eyed and luminous' - Bill Bailey 'Warm and funny . . . emotionally rich and candid' - The Guardian 'Wonderfully frank and open' - The Rest is Politics: Leading

A Different Kind of Power

"Anyone pursuing success must read this book." ?Chris Voss, author of Never Split the DifferenceA master class in leadership from the world's top body language expertFrom internationally bestselling author and retired FBI agent Joe Navarro, a groundbreaking look at the five powerful principles that set exceptional individuals apartJoe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distills a lifetime of experience into five principles that outstanding individuals live by:Self-Mastery: To lead others, you must first demonstrate that you can lead yourself.Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation.Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.Action: Build shared purpose and lead by example.Psychological Comfort: Discover the secret ingredient of exceptional individuals. Be Exceptional is the culmination of Joe Navarro's decades spent analyzing human behavior, conducting more than 10,000 interviews in the field, and making high-stakes behavioral assessments. Drawing upon case studies from history, compelling firsthand accounts from Navarro's FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.

"Anyone pursuing success must read this book."&nbsp;—Chris Voss, author of Never Split the DifferenceA master class in leadership from the world’s top body language expertFrom internationally bestselling author and retired FBI agent Joe Navarro, a groundbreaking look at the five powerful success principles that set exceptional individuals apartJoe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional&nbsp;distills a lifetime of experience into five principles that outstanding individuals live by:Self-Mastery: To lead others, you must first demonstrate that you can lead yourself.Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation.Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.Action: Build shared purpose and lead by example.Psychological Comfort: Discover the secret ingredient of exceptional individuals.Be Exceptional is the culmination of Joe Navarro’s decades spent analyzing human behavior, conducting more than 10,000 interviews in the field, and making high-stakes behavioral assessments. Drawing upon case studies from history, compelling firsthand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion,&nbsp;this&nbsp;is a new type of leadership book for aspiring leaders, one that will have the power to transform for years to come.This is the definitive guide to harnessing a lifetime of experience into a powerful framework for success:<ul><li>Behavioral Analysis: Learn the hard-earned lessons from an FBI agent’s quarter-century career pursuing spies and dangerous criminals across the globe.</li><li>Nonverbal Communication: Master the cutting-edge science of persuasion and harness the power of verbal and nonverbal interaction to motivate and inspire.</li><li>Situational Awareness: Apply the same observation techniques used by the FBI to quickly and accurately assess any situation and lead by example.</li><li>Self-Awareness: To effectively lead others, you must first demonstrate that you can lead yourself through authentic self-mastery.</li><li>Lasting Influence: Discover the secret ingredient of exceptional individuals—psychological comfort—and transform your personal and professional life for years to come.</li></ul>

Master the Five Traits That Set Extraordinary People Apart

Be Exceptional

&lt;b&gt;Legendary leaders change the world by putting leadership at the service of humanity&lt;/b&gt; &lt;p&gt;&lt;i&gt;Humanise&lt;/i&gt; is a comprehensive look at human-centred leadership, providing insight and guidance for those who want to change the world. A deep examination of the concept of moral leadership, this book examines what it is, how it's acquired, and how it can be applied in business, government, and society. Readers will gain insight into predominant leadership styles exemplified in governments and organizations around the world, and discover the missing pieces that come together to more effectively guide people through challenges and transitions. With a focus on building a solid foundation, a strong moral compass, and deep empathy for others, this book shows you how to be a leader wherever you are, build your leadership capability, and make a positive impact on the world.&lt;/p&gt; &lt;p&gt;We are facing a crisis of leadership. Where are the new Mandelas? What type of person is that? What are their qualities and attributes? Who will lead us into the future? &lt;i&gt;Humanise&lt;/i&gt; is a book for people who want to be the very best version of themselves, the best leader they can be, and impact the world for good.&lt;/p&gt; &lt;ul&gt; &lt;li&gt;Discover a different perspective on the leadership crisis throughout the world&lt;/li&gt; &lt;li&gt;Create your own leadership foundation starting with your purpose and principles&lt;/li&gt; &lt;li&gt;Turn your personal moral values into a leadership style that will benefit and inspire others&lt;/li&gt; &lt;li&gt;Influence the individuals and world around you to become a part of the solution&lt;/li&gt; &lt;/ul&gt; &lt;p&gt;Following in the footsteps of Mandela and Ghandi, this book explains why great leadership is human-centred, and how you can become such a leader, no matter who you are or what position you are in. For those interested in picking up the torch and guiding the way, &lt;i&gt;Humanise&lt;/i&gt; provides a roadmap to the version of you you've always wanted to be, and that the world needs you to be.&lt;/p&gt;

Anthony Howard

Why Human-Centred Leadership is the Key to the 21st Century

Humanise

We all know we should be learning and growing. But how do you make time while under pressure to perform?Too many of us suffer from 'chronic performance': we feel constant pressure to look like we know what we're doing, to always be on, to rack up success after success and have all the answers, all because we assume that greater effort leads to greater success. But this temptation to portray ourselves as infallible is affecting both our work and personal lives and is blocking our ability for true growth. Through his work with over a hundred companies, co-founder of Mindset Works Eduardo Briceño has solved this by coming up with a game-changing framework that breaks our habit of chronic performance. He's discovered that long-term success as an individual or business - personal, financial and, organisational - relies on integrating and being proficient at learning and performing. In The Performance Paradox, you will learn how to:- Unlock the power of mistakes- Integrate learning into daily habits- Move seamlessly between learning and performing- Solicit the most useful feedback- Lead teams that constantly improve and outperform their targetsGround-breaking and empowering, The Performance Paradox will break your chronic performance habit and revolutionise the way you approach growth mindset to get you on your way to thriving in both work and life.

The Unexpected Way to Grind Less, Grow More, and Unlock Success

The Performance Paradox

A practical framework for leading through disruption with clarity and confidence&nbsp; Traditional strategic plans often collapse when confronted by AI disruption, market shifts, and geopolitical upheaval. In&nbsp;The Map Versus the Terrain: A Leader's Field Guide to Navigating Uncertainty, Bill Fournet, founder and CEO of The Persimmon Group and executive coach to over 30 C-suite leaders, draws on decades of real-world consulting experience to deliver a pragmatic approach to leading through the unknown.&nbsp; Rather than relying on outdated military models or academic theory, Fournet provides a framework built from guiding Fortune 5000 companies, financial institutions, and major public-sector agencies through&nbsp;significant change. The book tackles the emotional toll of disruption, including burnout and decision fatigue, while equipping leaders with tools to build resilient teams and&nbsp;turn&nbsp;uncertainty into competitive advantage.&nbsp; Readers will also find:&nbsp; <ul> <li>Powerful real-world stories from decades of consulting at organizations including AT&amp;T, IBM, and MTV Networks&nbsp;</li> </ul> <ul> <li>A fundamental leadership mindset shift from&nbsp;attempting&nbsp;to control the path to skillfully moving through unknown territory&nbsp;</li> </ul> <ul> <li>Pragmatic advice and tools for addressing the burnout and decision fatigue that&nbsp;accompany&nbsp;sustained organizational disruption&nbsp;</li> </ul> <ul> <li>Strategies for building resilient teams that adapt and thrive rather than freeze during periods of intense change&nbsp;</li> </ul> <ul> <li>A framework for transforming uncertainty into competitive advantage through clarity, agility, and confident decision-making&nbsp;</li> </ul> Designed for executives, senior managers, and organizational leaders responsible for guiding teams through complex transformation,&nbsp;The Map Versus the Terrain&nbsp;provides the mindset and practical tools needed to navigate disruption without sacrificing team resilience or strategic clarity.&nbsp;

A Leader�s Field Guide to Navigating Uncertainty

The Map Versus the Terrain

Unreasonable Hospitality

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' 'Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why 'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to Win The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park. At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. But the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:<ul><li>How to deliver praise and criticism with intention</li><li>Why the solution to the toughest business challenges is often to give more, not less</li><li>How real magic happens when every employee starts thinking like an owner</li></ul>Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences. Packed with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The Remarkable Power of Giving People More Than They Expect

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

What if the people we admire most are the ones silently breaking?

In Forgotten Leaders, Stéphane Trottier challenges everything we think we know about leadership, success, and strength.
Behind boardroom confidence, entrepreneurial drive, and public achievement often lies anxiety, burnout, trauma, and silent suffering. Through powerful personal reflections and real-life stories of executives, entrepreneurs, survivors of abuse, individuals experiencing homelessness, and people battling depression, this book reveals a hidden crisis affecting both high-achieving professionals and everyday heroes.
These are the forgotten leaders: the executive who loses everything to untreated stress, the entrepreneur crushed by personal collapse, the parent silently fighting depression, the trauma survivor rebuilding from nothing, and the once-successful professional now struggling to survive on the streets.
Blending psychology, neuroscience, social commentary, and lived experience, Trottier redefines leadership not as power or status, but as empathy, resilience, service, and courage.

In Forgotten Leaders, readers will discover the hidden psychological cost of high performance, how burnout and anxiety can dismantle even the strongest leaders, the deep connection between trauma and homelessness, and why vulnerability can become a powerful source of strength. The book also offers practical insights for emotional recovery, resilience, and redefining success in a demanding world.
More than a book about mental health or social hardship, Forgotten Leaders is a call to rethink leadership itself. It invites readers to confront difficult conversations about burnout, trauma, and systemic challenges while imagining a more compassionate future.
Because true leadership is not about standing above others.
It is about lifting them.

A bold framework for successfully navigating complicated interactions at work, at home and in all of our relationships - by one of the first leadership coaches to infuse her work with an equity lens and create spaces for connection that require both accountability and generosity. What if the very moments that feel like setbacks could become openings for transformation? Aiko Bethea teaches that what holds us back is not the challenge itself, but how we meet it. The tension at work. The misunderstanding at home. The silence in the face of discomfort. She calls these experiences 'the bullsh*t' because they keep us out of alignment with who we aspire to be. But the bullsh*t is not the end of the story. It is the beginning of choice. Each moment of misalignment can shrink us back into old habits, or it can call us forward into a different way of leading, loving and living. With a witty, engaging voice, Bethea invites us to choose connection over competition, empathy over pity and vulnerability over ego, guiding us toward evolving into the version of ourselves we most respect. As she reminds us, 'bullsh*t can't be fought off, but it can be transcended.' Through her Anchored, Aligned, Accountable framework, Bethea draws on real-life experiences from her work as a facilitator and leadership coach, offering journaling prompts and practical exercises to support readers' growth. In doing so, she shows us how to step into that transcendence. Grounded in truth. Connected to values. Committed to action that changes not just what we do but who we become.

A Framework for Transcending Bullsh*t and Transforming Our Lives and Work

Anchored, Aligned, Accountable

When diverse teams must work together toward a common goal, what makes the difference between dysfunction and breakthrough?

Drawing from thirty years of international leadership across Europe, Terry Hoggard offers a proven framework for bringing people together-not through force or hierarchy, but through what he calls "Compassionate Cooperation."

This isn't theory. It's tested wisdom from leading multicultural congregations, building cross-cultural networks, and navigating the complexities of diverse teams in high-stakes environments.

'Compassionate Cooperation' explores a process that begins with enriching your heart, thus encouraging relational exchange and engaging your collective capacity:
Enriching Your Heart-The internal foundation that shapes everything else.
Enriching Relational Exchange-The connections that enable real progress.
Engaging Your Collective Capacity-Practical leadership that brings vision to life.



Short, focused reflections. Practical insights. Prayers and action steps that move you forward.

For leaders who know that the old ways aren't working, and who are ready to lead differently.

Kingdom Principles for Leading: Heart, Relational Life, and Collective Capacity

Compassionate Cooperation

Put the ideas of the New York Times bestseller Unreasonable Hospitality into action with this beautifully illustrated, interactive companion guide from Will Guidara, former co-owner of the legendary restaurant Eleven Madison Park. With his book Unreasonable Hospitality, Will Guidara issued a compelling invitation: "No matter what business you're in, you can make the choice to be in the hospitality industry." His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how. This practical, step-by-step journal offers a clear roadmap for applying Guidara's lessons in real life, helping you turn generous thinking into consistent action. Inside, you'll learn how to: <ul><li>Build and lead your team with consistency, integrity--and yes, hospitality</li><li>Develop a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centre</li><li>Create bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of simple, repeatable actions that still feel personal</li></ul> Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full colour, this delightful, participatory guide-meant to be marked up and discussed-will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do-for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

FORGOTTEN LEADERS

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