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Hobbs M: Food and Drink

Food and Drink

Arquitectura Estratégica de Reuniones

Experiencia MICE

Routledge International Handbooks

Written from a range of disciplinary perspectives including local Vietnamese scientists and practitioners, the book offers valuable insights into the challenges, opportunities, and local realities of the tourism and hospitality industries.Through its six sections covering various topics such as destination development and marketing, sustainable practices, customer experience and satisfaction, community engagement and development, workforce development and education, and technology and innovation, the book provides a deep dive into the dynamics of Vietnam's tourism and hospitality landscape. It explores emerging trends, transformative experiences, and policy recommendations for sustainable growth. This book bridges a significant gap in the literature on Vietnamese tourism and hospitality, offering insights relevant to anyone interested in the future of these industries in emerging destinations beyond this region.This volume will be an invaluable resource for practitioners, policymakers, scholars, researchers and students of tourism and hospitality.

Routledge Handbook of Tourism and Hospitality Development in Vietnam

Bloomsbury Studies on Cuba

This book by Paolo Spadoni and José Luis Perelló Cabrera examines the history of tourism in Cuba and the expansion and struggles of international tourism in Cuba in the post-Cold War era. The Cuban Tourism Industry: Evolution, Challenges, and Prospects begins with a historical review of the development of tourism as an important industry in pre-1959 Cuba and the subsequent decline in the first fifteen years of the revolution before a modest recovery in the second half of the 1970s and during the 1980s. Spadoni and Cabrera continue with a thorough analysis of the remarkable expansion of international tourism in Cuba in the post-Cold War era and in the era of improved relations with the United States that officially began in 2014, along with an assessment of the sector's economic impact and its main challenges. A critical assessment of the damaging effects on the Cuban tourism sector of stiffened U.S. sanctions imposed by the Trump administration, and largely maintained by the Biden administration, is also provided. This book examines tourism trends in Cuba and the Caribbean in the post-pandemic era and sheds additional light on Cuba's recent tourism performance to underscore key flaws of the Cuban tourism industry and suggest potential adjustments.

Evolution, Challenges, and Prospects

The Cuban Tourism Industry

Seven seconds. That is all you have. People decide in seven seconds whether they trust you - at the door, at the desk, at the curb, before you have said a word. And once those seconds pass, the real work begins: one glance to know whether this person needs conversation or quiet, reassurance or speed, to be noticed or to be left alone. Most people in service work their whole lives without ever being taught what happens in those seconds, or in all the hours that follow. This book teaches it. People do not remember what you said. They remember how you made them feel. That single truth separates the professional a client uses once from the one they ask for by name, year after year - and it can be learned. The lessons come from a place built for watching: the front seat of a car, where a driver reads every guest in a mirror. A driver leaves two balloons on the back seat for a family's children - less than two euros; the family asks for him for the next five years. An executive says nothing for an hour, and the driver understands that the silence is the service. A hotel forecourt in Dubai, a night drive through the Alps, a question asked at exactly the right moment - sixty-five true stories of the small, precise moves that make one person unforgettable and leave another invisible. Across seventeen chapters, The Memory Architect shows you the craft behind those moments: - How to read a person's mood before they say a word - When to speak, and when silence is the most professional thing you can offer - The small gestures that cost nothing and are remembered for years - How to stay calm when the person you are serving cannot &gt;This is not a theory book. It is the working manual of a craft - for the chauffeur, the concierge, the butler, the host, and anyone whose work depends on a stranger's trust. Because every encounter leaves a memory. This book is about building the right one.

What the Mirror Sees

The Memory Architect

Is your dining room profitable?Improve profits by improving guest experience from the first greeting to the final transaction. "Restaurant Front of House" is written for operators who recognize that the dining room is a business system. Developed as part of the CAIBOK (Culinary Arts International Body of Knowledge) certificate program, this book applies the same structured, measurable standards used in professional culinary certification to front-of-house operations. This book addresses every dimension of FOH management: service standards, staffing and leadership, seating workflow, labor cost control, beverage and bar profitability, guest recovery, technology integration, compliance, brand identity, and long-term operational strategy. Each module delivers specific, applicable standards built for the realities of daily service - not general principles that dissolve under pressure.After reading this book, you will know how to: <ul><li>Establish service standards that hold across every shift, every team member, and every table</li><li>Structure hiring, onboarding, and performance management to reduce turnover and build consistency</li><li>Control labor cost by daypart without reducing coverage or compromising service quality</li><li>Recover from guest complaints in a way that converts dissatisfied guests into returning ones</li><li>Design seating and workflow systems that increase table turns without rushing the guest experience</li><li>Build beverage and bar programs that contribute measurably to total revenue</li><li>Use POS data, reservation systems, and guest records as active management tools - not just administrative ones</li></ul>For chefs, operators, and managers who are directly accountable for dining room results: independent owners, general managers, FOH supervisors, and working hospitality professionals building or rebuilding a service operation.

More Sales with Better Customer Service

Restaurant Front of House

Routledge Critical Beverage Studies

The purposeful production, exchange, and consumption of alcohol, like all human endeavour, is always a matter of time and temporality - and ranges from the universality of Einsteinian space-time relativity through to species-specific nature times and the myriad of anthropocentric constructs of nature time and of social times/temporalities. Thus time and temporality is an integral variable in all alcohol production, exchange, and consumption, and is complemented by similarly rendered considerations of space/place, context, and contingent social relationships.The book draws on historical and ethnographic examples from Aotearoa New Zealand, China, France, India, Peru, Central Europe, and the United Kingdom to enhance our understandings of the dialogic matrices of time and temporality that are generated within, and which simultaneously generate various economic, social, political, religious, and moral modalities of alcohol in all their conceits and deceits.Time and Alcohol: It's Five O'Clock Somewhere! will appeal to researchers and undergraduates from a wide range of disciplines, including sociology, history, anthropology, cultural studies, geography, marketing, and business studies.

It’s Five O’Clock Somewhere!

Time and Alcohol

City branding is crucial for the development of cities. Strategic City Branding: Insights from Asian Cities brings together concepts, case studies, and strategic management tools for effective city branding. This book demonstrates how cities can leverage their unique characteristics to build an appealing brand and attract tourists, residents, and investors.The book presents a structured approach to city branding, featuring 24 concise case studies from various Asian cities. Readers will learn about the organisation of city branding efforts, city brand identities and visions, and the brand positioning process. It covers comprehensive execution strategies and methods for evaluating branding success. Each chapter offers conceptual tools for applying these ideas in practice, and the Asian case studies provide real-world insights into city branding.This book is an essential resource for city branding and marketing practitioners, postgraduate students beginning their research, and undergraduate students new to the topic and delivers both an academic foundation and practical tools, equipping readers with the knowledge needed to create strong city brands.The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

Insights from Asian Cities

Strategic City Branding

Tourism is one of the world's most influential and far-reaching industries, but how do we manage its growth while balancing the needs of businesses, tourists, and local communities? This book provides you with the essential foundation needed to navigate this complex field. Structured around three core pillars - the supply and demand for tourism, its diverse impacts, and effective management and marketing strategies - this book breaks down the industry into clear, manageable themes.
This updated fourth edition is designed to bring tourism concepts to life through a global lens. You will explore real-world issues via international case studies from regions including Asia, Africa, and South America.
To support your learning and assessment preparation, the book features:
<ul>
 <li>Active Learning Tools: Reflective questions and self-test chapter summaries to help you check your understanding as you go.</li>
 <li>Essential Terminology: A dedicated glossary to help you master and accurately reference key tourism management terms.</li>
 <li>Practical Context: Coverage of contemporary challenges, from sustainability to digital transformation.</li>
</ul>
This text is your go-to resource for introductory tourism modules. It is complemented by a suite of online resources for lecturers, including PowerPoint slides and a comprehensive Teaching Guide.

An Introduction

Tourism Management

Current Developments in the Geographies of Leisure and Tourism

This timely volume is a novel and important contribution to scholarly literature on gender and tourism entrepreneurship, utilising feminist and post¿colonial frameworks to interrogate the role of social policies in facilitating inclusive tourism entrepreneurship.Drawing on contributions and case studies from across the Global South and Global North, this multi¿disciplinary collection identifies how regional variations in governance and policy influence the experiences and potentialities of tourism entrepreneurship as a promised avenue for inclusive growth for marginalised identities. Problematizing universalised constructions of entrepreneurs as necessarily masculine, western, and driven only by economic imperatives that seek to fix and dislocate entrepreneurial support, this volume takes focus with place¿based approaches to explore the intersections between identity, tourism entrepreneurship and social policy. It is this geographically informed perspective that seeks to account for the complexity of entrepreneurial experience, and the role of social policy within this, that constitutes an original contribution to the field. The focus on gender and social policy reflects the increasing importance of tourism entrepreneurship within the context of the UNWTOs Sustainable Development Goals.This book will be a pivotal resource for students, researchers, academics and policy makers in tourism, gender studies, development studies, sustainability and business.

Gender, Tourism Entrepreneurship and Social Policy

Calambichis Publishing

The food business is a world of its own. Talent is abundant. Structure sustains when margins are tight, the dinner rush hits, and the next opportunity arrives faster than expected. As a business expands, so do its reach, influence, and responsibility. Lasting success comes through the strength, discipline, and resilience required to maintain what is created and to keep building with clarity. The Food Business Blueprint is a practical guide to starting, structuring, and scaling profitable food enterprises with operational discipline, culinary integrity, and integration of AI into daily operations. It is a roadmap from concept to continuity.The book grounds every lesson inside a real operation, drawn from more than two decades across food manufacturing, private label, restaurants, bakery, event catering, yacht and inflight catering, online retail, and specialty food distribution. Every framework and every tool was tested before it was written down. It brings together the systems, decisions, and disciplines behind food enterprises that endure.Across twenty-five chapters, readers learn how to validate concepts, strengthen operations, ensure compliance, structure cost and financial discipline, develop effective pricing and market strategies, build capable teams, manage procurement and distribution, embrace technology, and lead with clarity through growth, disruption, and change.At its core is The Operator's Trinity(TM), integrating the Blueprint Operating Model(TM), the Blueprint Profit Framework(TM), and the Blueprint Risk Matrix(TM) into a decision architecture that clarifies how a food business operates, generates profit, and manages risk.Each chapter is supported by Operator's Perspectives, Technology sections, Case Reflections, Operator Takeaways, and Resilience Notes, connecting concepts with real operational decisions.The appendix transforms principles into practice through worksheets, checklists, self-assessments, and framework tools, so readers finish the book with a working plan they can implement immediately.The book concludes with reflections on resilience and commensality.For founders, entrepreneurs, operators, investors, consultants, and educators, The Food Business Blueprint is the operator's guide for building food enterprises that earn, endure, and inspire.

Food and Drink

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