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Hobbs M: Food and Drink

Food and Drink

The average independent restaurant in the United States squeaks by with single-digit profit margins, while the larger groups and chains enjoy much healthier returns. So, what if someone could teach these smaller owners and operators how to prop up the same systems the big brands use? What if someone could show them how to generate consistent, predictable 20% profits? It would be life-changing. In this book, Chip Klose leverages an MBA in food marketing, plus his twenty-five years of operational experience, to pass on all that he has learned to help restaurant owners everywhere make the kind of money they deserve. Inside these pages, you'll find dozens of playbooks that can be put into practice immediately. Implementing just a few of these will make a meaningful difference in the bottom line. This book is for anyone who looks out at a busy dining room and can't understand why they're still not making money. The secret to success can be found in the pages that follow.

The Restaurant Profit Playbook: A Comprehensive Guide to Building a Successful Business That Scales

Environmental Intelligence in Sustainable Hospitality Operations provides a comprehensive, accessible, and data-led approach for achieving sustainability through the integration of Artificial Intelligence (AI) and the Internet of Things (IoT) across hospitality operations.The volume explains how smart sensors, real-time environmental monitoring, predictive analytics, and intelligent automation can optimize energy and water consumption, reduce food and material waste, enhance indoor air quality, and support carbon reduction strategies in hotels, resorts, restaurants, and allied tourism services. Chapters introduce practical frameworks for designing and implementing smart sustainable systems, including digital dashboards, AI-enabled decision models, and performance indicators aligned with environmental, social, and governance (ESG) requirements, supported with international applied case studies throughout. The book also addresses critical implementation issues such as data management, ethics, cybersecurity, investment justification, and organizational readiness.By combining environmental science with hospitality innovation, this innovative and timely book offers a comprehensive guide for researchers, students, industry professionals, and policymakers seeking scalable pathways toward low-carbon, resource-efficient, and resilient hospitality operations.

AI and The Internet of Things Implications

Environmental Intelligence in Sustainable Hospitality Operations

Strategies for the Visitor Economy

Marketing the Experience

The Hotel Development and Management Guide is an accessible, global, end-to-end reference book that illustrates how hotel concepts are conceived, financed, branded, operated and governed, connecting strategy, finance and department-level operations into one integrated framework.Readers gain a clear, decision-grade understanding of how hotel value is created and sustained across the full lifecycle. The book integrates feasibility, brand and operator strategy, departmental operations, asset management, and emerging forces such as AI and ESG, using practical frameworks, checklists, and financially grounded analysis to support real-world decision-making. Case studies are integrated throughout from hotel owners around the world to showcase real life situations and issues.This invaluable text offers an integrated, one stop professional-level reference for hotel owners and investors, as well as upper-level undergraduate, postgraduate, MBA and executive-education students studying hospitality management and hotel operations management.

The Hotel Development and Management Guide

A groundbreaking book that establishes photography as a central lens for understanding and shaping the future of tourism This book explores how photography can be used as a visual research method and theoretical lens to illustrate and inform the future of tourism. It introduces a novel theoretical framework that positions photography as a theory builder for tourism futures, making a significant original contribution to tourism, futures studies, scenario planning and visual research. The chapters use photography to illustrate the future of tourism on topics such as climate change, regenerative tourism, authenticity, overtourism, technology and destinations. The volume develops and classifies a comprehensive suite of visual research methods, demonstrating how photography and AI-generated imagery can be used to investigate, communicate and shape future tourism scenarios. It is a useful resource for students and researchers in tourism, photography, visual research methods, futures and scenario planning.

Photography, Visual Research Methods and Generative AI

The Future of Tourism through the Lens

Timely and relevant work focusing on the reconstruction of ancient towns for tourism and local development This book introduces the notion of heritage creation in tourism to explain how the past is reproduced and revitalised, and how tourism contributes to shaping the future, by the choices and actions of diverse stakeholders. This notion highlights the capacity of individuals and communities to reflect on the past, care for the present and envision the future. Through an in-depth case study of Gubei Water Town, the volume examines heritage creation through four interconnected dimensions: material (re)construction, embodiment, narrative and value. Offering an original perspective on the relationship between heritage and tourism, this book will be of interest to researchers and students in heritage and tourism studies and cultural geography. It also invites tourism practitioners to reflect on their roles in shaping heritage and the future through tourism development and practice.

Newly Constructed Ancient Towns in China

Heritage Creation in Tourism

Radical Adaptation and Urgent Change

The Future of Sustainable Tourism

Hospitality Business Development analyses and evaluates the different aspects of business growth routes and development processes in the international hospitality industry. It considers the essential features of the strategic business context in which any hospitality organisation operates.This new third edition has been revised and updated to reflect recent developments and trends in the field and includes the following:<ul> <li>new contemporary topics such as digital disruption, market forces and technological change</li> <li>recent advances such as AI, workforce management, mixed accommodation and yield management</li> <li>updated examples and case studies throughout, from varying hospitality organisations at different scales across the world to demonstrate the globalisation of the hospitality business.</li> </ul>Accessible and timely, this book equips students and aspiring hospitality managers with the necessary knowledge, expertise and skills in hospitality business development and planning. It is a must¿read for anyone studying or working within the hospitality industry.

Hospitality Business Development

Independently published

Dirija un comedor en el que los clientes confíen - y que realmente genere ganancias. "Atención al Cliente en Restaurantes: Más Ventas con un Mejor Servicio al Cliente* es la guía práctica completa para quienes son responsables de lo que ocurre entre la puerta principal y la despedida final. Ya sea que administre un café de barrio, un restaurante de servicio completo o un concepto en expansión con varias sucursales, este libro le proporciona los sistemas, los guiones y los estándares necesarios para elevar la calidad del servicio sin agregar asientos ni recortar atajos. En este libro aprenderá a: <ul><li>Diseñar flujos de trabajo eficientes y distribuciones del comedor que reduzcan pasos innecesarios</li><li>Contratar, capacitar, motivar y retener equipos de alto rendimiento en el salón</li><li>Controlar los costos laborales sin sacrificar la calidad del servicio en cada turno</li><li>Convertir las quejas de los clientes en fidelización antes de que se conviertan en malas reseñas</li><li>Gestionar los períodos de mayor actividad sin perder precisión, ritmo ni compostura del equipo</li><li>Incrementar los ingresos por bebidas y barra mediante un diseño inteligente del programa</li><li>Construir una cultura de salón alineada con su marca que haga que los clientes regresen</li></ul>Redactado en un lenguaje claro y directo, con estándares medibles, ejemplos del mundo real y listas de verificación accionables, este es el recurso que todo operador de restaurante, gerente de salón y líder de equipo de servicio necesita tener a la mano - y en práctica, turno tras turno. *Ideal para: propietarios de restaurantes independientes, gerentes generales, supervisores de salón, estudiantes de hostelería y cualquier persona que esté construyendo o reconstruyendo una operación de servicio desde cero.*

Más Ventas con un Mejor Servicio al Cliente

Atención al Cliente en Restaurantes

An Intersectoral Perspective

Reconfiguring Gender in the Service Industries

Pioneers a conceptual blend of performance studies and linguistic anthropology to decode the vital 'backstage' spaces that sustain frontstage tourist encounters at the grassroots level This book presents an ethnographic study of tourism and cultural change at Diani Beach on Kenya's southern coast. It examines how tourism is performed across different spaces - including beaches, hotels, heritage sites and pubs - and analyses the relationship between frontstage performances visible to tourists and backstage practices that sustain local communities. Drawing on postcolonial theory, performance studies, linguistic anthropology and tourism studies, it explores how colonial legacies continue to shape tourism while highlighting the agency, multilingual creativity and everyday strategies of beach operators. The volume contributes to debates on tourism, cultural change and decolonisation by demonstrating how tourism simultaneously reproduces structural inequalities and creates spaces for negotiation, resistance and cultural innovation. It is a useful resource for researchers, teachers and students in social and cultural anthropology, tourism studies, African studies and postcolonial studies.

Power and Postcolonial Relations in Kenya

Performing Tourism at the Coast

Food and Drink

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