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Produkt vom BFSG ausgenommen: Hersteller ist Kleinstunternehmen

Serie Inteligencia Emocional HBR

Harvard Business Review

Empatía

&lt;p&gt;1. ¿Qué es la empatía? 2. Por qué la compasión es mejor estrategia de gestión que la intransigencia. 3. Qué hacen los grandes escuchadores. 4. La empatía es clave en las buenas reuniones. 5. Empatizar con la gente es más difícil si has estado en su lugar. 6. Convertirte en poderoso te hace menos empático. 7. Un proceso para diseñar productos empáticos. 8. Cómo utiliza Facebook la empatía para mantener seguros los datos de los usuarios. 9. Los límites de la empatía. 10. Lo que el Dalai Lama enseñó a Daniel Goleman sobre la inteligencia emocional.&lt;/p&gt;

Conflict is not the enemy. Silence is.

Too many people are fighting silent battles-hiding behind smiles, humor, and busyness while their homes, churches, teams, and hearts quietly fracture. We've learned to manage conflict, not heal it. We tolerate dysfunction, hoping it goes away on its own, but silence only lets unresolved issues fester into a cancer that can destroy marriages, ministries, and organizations.
In RESOLVE IT, Reverend Dr. David Rivera Jr. exposes one of the greatest lies of our generation-that ignoring problems is the same as resolving them. It's not. Unresolved conflicts sow distrust and discord, weakening every foundation they touch.
We've Mistaken Managing Conflicts for Healing it.

Through transparent stories, biblical wisdom, and practical business leadership principles, Dr. Rivera reveals how to confront, communicate, and reconcile with grace and truth.
"For years, I believed managing conflict meant keeping the peace. But as the conflicts matured, I learned the truth: What you tolerate will eventually dominate." -Reverend Dr. David Rivera Jr.

Learn to distinguish between disagreement and dysfunction before they turn into emotional, spiritual, relational, and financial destruction. De-escalate situations through his proven R.E.S.O.L.V.E. method and lead with wisdom, maturity, and empathy.

Disagreement isn't always a bad thing, especially when it involves two passionate people trying to achieve the same goal, just with different methods. Discover how to engage without using emotionally charged language and lead your team to new heights.

If anyone can still get triggered, they still need healing.

Be prepared to take a good look at yourself and those in your care. Help them RESOLVE their issues. They deserve for you to be the leader God created you to be.

Foreword by Jacobo Ramos.

Stop Managing Conflicts and Lead

Resolve It

A clever, funny picture book about one of life’s most important skills: the art of saying sorry. &nbsp; &nbsp; Sammy is in trouble. He’s stuck in his room (on his mum’s birthday!) writing sorry letters for things he shouldn’t have done. But what exactly has Sammy done? &nbsp; &nbsp; Told entirely through Sammy’s letters, this inventive and laugh-out-loud story gradually reveals the chaos behind his well-meaning plan. As one apology letter leads to another, the story of Sammy’s robot-related adventure unfolds . . . &nbsp; &nbsp; But the big question is will Sammy make it out of his room in time to celebrate his mum’s birthday? And what’s going on with all the robots?&nbsp; &nbsp; A fresh take on one of life’s essential lessons, Sorry, Sammy combines laugh-out-loud humour with a heartfelt message about making things right.&nbsp;

Sorry, Sammy

There is a leadership skill no one taught you--yet it determines the quality of every decision you make.Leaders are trained to have answers, drive alignment, and persuade others to move forward. But in today's environment, those scripts are persistently working against them. The more leaders push their message, the less progress they actually make. The result: missed signals, shallow alignment, and decisions made without the full picture.The leaders who outperform are not the most persuasive. Instead, they are the ones who know how to discover what others don't yet know how to say.In Winning Without Persuading, Esther Choy--founder of the Leadership Story Lab--offers a radically different approach to leadership: one built on curiosity, story discovery, and the ability to uncover the hidden information that drives better decisions, stronger trust, and lasting change.The real leadership power lies in learning how to find the stories that change everything.Through her T² principle--Transaction × Transformation--Choy shows how every interaction can achieve immediate outcomes while also reshaping how people think, contribute, and lead.You'll learn how to: <ul><li>Make better decisions by uncovering what your team isn't saying--before it's too late</li><li>Use curiosity to access insights, risks, and opportunities that persuasion alone will not reveal</li><li>Create interpersonal connections that enable people to feel seen, speak up, and stay--strengthening engagement, retention, and team performance</li><li>Ask the questions that surface original, high-value thinking--not rehashed answers</li><li>Lead with clarity, human insight, and authentic voice in an age where AI can generate answers--but not understanding</li></ul> In a world where everyone is talking, the leaders who stand out are the ones who know how to see, hear, and uncover what others miss.

A New Framework for Leading with Curiosity and Story Discovery

Winning Without Persuading

Passionately Transforming Management

A critical exploration of how passion can create more effective organizations, Passionately Transforming Management restores curiosity and joy to management education. Climate change and the rapidly shifting balance of global geo-political power are changing the conditions within which organizations operate, and big data and AI are altering the criteria for a successful manager. By critically disrupting existing literature on management in education, O'Doherty and Hjorth reimagine a syllabus for management and organization by drawing on research that shows how successful businesses and entrepreneurs are those that have followed their private passions. Authored by leading members of the management and organization studies community with a wealth of experience, this concise book exposes the diverse potential of management in contributing to business success by foregrounding how passion - be it for science fiction, computer games, drum and bass, poetry or football - is vital to become a reflexive and effective manager. This is the ideal book for researchers in search of playful alternatives and advances in management theory and practice, original teachings in organization studies and critical management studies, and regenerative university course outlines and reading lists.

<div>Shortlisted for Illustrator of the Year – British Book Awards 2025&nbsp; &nbsp; From the award-winning creator of I (Hate) Love Books comes a humorous and heartfelt tale about the value of kindness and the magic of making new friends. Oh, Carrots! is the perfect choice for young children as they begin to navigate their first friendships.¿&nbsp; &nbsp; Mr Rabbit lives alone, and do you know what? He likes it! He enjoys peaceful moments spent reading, drinking cups of tea and gardening – but sometimes it can get a little too quiet . . .&nbsp; &nbsp; Luckily, Spring has arrived, and that means Mr Rabbit can plant his favourite vegetable –¿carrots!¿&nbsp; &nbsp; With some love, sunshine and a little bit of singing, the carrots begin to grow. But one day, Mr Rabbit spots something unusual – a wiggling carrot top! He pulls and pulls, and out pops a walking, talking carrot.¿&nbsp; &nbsp; Carrot only wants to be Mr Rabbit’s friend, but Mr Rabbit just wants to be left alone! From leaving soil all over the sofa to rummaging through books, Carrot's mischievous antics leave Mr Rabbit feeling a bit irritated. &nbsp; Yet, as the day unfolds, Mr Rabbit finds himself starting to enjoy the company. He’s so used to being all alone that he’s never even considered having a friend. Maybe now is the perfect time for that to change. . . &nbsp; &nbsp; Mariajo Ilustrajo once again creates a story that children will want to revisit time and again. Following the prize-winning Flooded, Lost and I (Hate) Love Books, Oh, Carrots! confirms Mariajo as one of today's most exciting picture book creators. &nbsp;</div>

Oh, Carrots!

A unique look at crisis leadership and the hard but invaluable lessons that can be learned in difficult and uncertain times. Our fascination with leadership runs deep and has done so for centuries - just witness the books on Nelson, Churchill and Thatcher. But what exactly are the attributes and competencies that separate those who lead effectively from those who won't, don't or can't? For many people, the acid test of true leadership comes during moments of crisis, when the stakes are highest and the decisions most difficult. It's no surprise, then, that our fascination with stories of leaders overcoming great adversity is endless. This interest has been exacerbated in recent years as every organization in the world has found itself in a crisis at some level, whether due to a collapse in sales, an unexpected spike in demand, a logistics nightmare or the sheer uncertainty that the Covid-19 pandemic wrought. Leading from the Frontline offers multiple perspectives of leadership from across multiple types of crisis. Each chapter tells the story of a leader who steered their organization through a particularly tumultuous period. It looks at the challenges they faced, the decisions they were forced to make, the personal pressures they encountered, the lessons they learned and the mistakes they made. It also examines how the crisis they responded to subsequently changed their organization or the environment in which they operate. Including issues of a medical, socio-political, environmental and military nature, while featuring a range of reputational crises case studies, Leading from the Frontline is essential reading for any leader to prepare their organization for uncertain futures.

Leadership Lessons from Times of Crisis

Leading from the Frontline

Master creative thinking in the AI age with practical tools that blend imagination and discipline for better innovation in this updated, award-winning business bestseller. Now updated with 20 percent new content, this Porchlight Business Book of the Year returns with all-new case studies and a groundbreaking chapter on creative partnerships with AI and emerging technologies. Natalie Nixon demonstrates that humans are hardwired for creativity—a competency anyone can develop by balancing wonder (awe, audacity, and curiosity) with rigor (discipline, skill-building, and attention to detail). Drawing on interviews with professionals across diverse industries—from farming to medicine to technology—Nixon reveals how inquiry, improvisation, and intuition enhance creative capacity in every kind of work. This second edition features fresh success stories from resourceful businesses that have mastered the delicate dance between human imagination and artificial intelligence in a rapidly changing world. Combining practical creativity tools with illuminating stories of innovative people and organizations, this book serves as a provocation, an inspiration, and an invitation to unleash the innate creativity within each of us. Nixon offers a dynamic approach to adaptation and innovation that allows the freedom to access our full human potential—even as technology continues to reshape how we work. This essential guide helps anyone cultivate the creative thinking needed to thrive in today’s complex business landscape.

Unleash Curiosity, Improvisation, and Intuition at Work

The Creativity Leap, 2nd Edition

Leo Lionni's 100 First Words

NATIONAL BESTSELLER • Dubbed "the Internet's librarian"— and now host of the relaunched Reading Rainbow — Mychal Threets invites all to take a look and find themselves at the library! Perfect for little readers who are regular visitors and those who might be stepping into the stacks for the first time. Welcome to the library! It’s a place just for you! There are activities, movies, games, and SO. MANY. STORIES. Best of all, it’s a place where you will always belong. Take a tour of the library with the internet’s favorite librarian, Mychal Threets! This heartwarming debut picture book from Mychal extends an invitation to anyone who could use a little library joy and a reminder that libraries are for everyone.

I'm So Happy You're Here: A Celebration of Library Joy

<div>Then, one day, a baby arrived. And I became the oldest, the big one, the biggest little.Told through the eyes of an oldest child, this comforting picture book gently explores the joys and challenges of being the biggest. When a baby is born, our narrator eagerly embraces her new role as the family’s big kid. She helps, teaches and leads the way as she discovers the world with her little sibling.But as the first to start school and with so much still to learn, being the biggest starts to feel tricky . . . fortunately, Mum is on hand to help. Through playful scenes and moving moments, our narrator learns that sometimes Mum doesn't feel like being the biggest either, but that with love, support and self-compassion, everything is going to be okay.&nbsp;Joyful, sensitive and packed with charm, this is the perfect story for children expecting a new arrival or growing into their big sibling role.&nbsp;</div>

Being the Biggest

El "modelo Beyond Budgeting" muestra cómo llevar la agilidad hasta el nivel corporativo, a través de un enfoque integral que ofrece una combinación coherente de principios de liderazgo y procesos de gestión.
Todo parte de una premisa simple: el presupuesto anual no sólo es inmensamente rígido sino que procura solucionar tres objetivos en eterno conflicto: definir metas, efectuar pronósticos y asignar recursos. El libro recorre experiencias reales, exitosas, de empresas líderes, en las que operar sin presupuesto anual no solo ha sido posible, sino revolucionario.

Cómo gestionar organizaciones sin la ficción del presupuesto anual

El modelo beyond budgeting

Empatía

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