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Produkt vom BFSG ausgenommen: Hersteller ist Kleinstunternehmen

Serie Inteligencia Emocional HBR

Harvard Business Review

Empatía

&lt;p&gt;1. ¿Qué es la empatía? 2. Por qué la compasión es mejor estrategia de gestión que la intransigencia. 3. Qué hacen los grandes escuchadores. 4. La empatía es clave en las buenas reuniones. 5. Empatizar con la gente es más difícil si has estado en su lugar. 6. Convertirte en poderoso te hace menos empático. 7. Un proceso para diseñar productos empáticos. 8. Cómo utiliza Facebook la empatía para mantener seguros los datos de los usuarios. 9. Los límites de la empatía. 10. Lo que el Dalai Lama enseñó a Daniel Goleman sobre la inteligencia emocional.&lt;/p&gt;

Are you a sage on the stage--or a guide on the side? Good leaders are one. Great leaders are both.In a market crowded with books about how to tell your story better, Winning Without Persuading offers a breakthrough approach: leadership storytelling built on uncovering the hidden stories that change everything. Esther Choy turns conventional business storytelling on its head, showing that the real power of story in leadership isn't only about spotlighting yourself--it's also about uncovering the overlooked moments, the unseen truths, and the stories waiting inside others that can elevate teams, energize cultures, and drive transformational outcomes.At the heart of Choy's approach is what she calls the T² principle: Transaction × Transformation. Storytelling begins with a goal--to win trust, inspire change, or unlock new opportunities--but its real power lies in what follows. As leaders shift how they see their work, their teams, and themselves, they become more attuned to the hidden stories around them, the unspoken insights that, once surfaced, can reshape everything. Story facilitation isn't just about telling better stories. It's about building a new way of seeing, connecting, and leading

A New Framework for Leading with Curiosity and Story Discovery

Winning Without Persuading

From the visionary force behind EA’s most beloved video games, a must-read book on what the billion-dollar secrets of game design can teach us about building products better and making customers happier Video games are the biggest entertainment industry in the world—for a reason. Games tap into human psychology and drives like nothing else. So how can we recreate the satisfaction we feel playing games in day-to-day life? How can we harness that feeling to grow better businesses? These are the questions Bing Gordon has been trying to answer over his 40 year career in tech. Affectionately known as the godfather of the video game world, his influence and canonized “Gamification Checklist” have shaped the games and companies we engage with every day: EA Sports, Farmville, The Sims, Amazon Prime, Zynga, Spotify, Audible, Twitch, Duolingo, and Cameo, to name a few. Now, in Everybody Wins, Bing dives into each of the eight core elements of his checklist, lessons extracted from a lifetime in games: <ul><li>Wow Moments: Lead with unforgettable moments of exaltation</li><li>Everybody Wins: Engineer wins to be frequent, evident, and earned</li><li>Invest and Express: Create opportunities for self-expression and recognition</li><li>Session Economics: Make every session feel worth the time it took</li><li>Social Integration: Prioritize integrating social connection, always</li><li>Retention Hacking: Build “forever franchises” that delight and grow</li><li>Game Loops: Design satisfying repetition</li><li>Quantify Everything: Measure achievements at the micro-level</li></ul> Packed with unforgettable stories of Bing’s mind-boggling career, Everybody Wins imparts hard-earned wisdom that any business and anyone can implement for creating irresistible products and experiences. As all well-designed games show, when these principles are applied, you’ll always feel like you’re winning.

What Games Teach Us About Making Products People Love

Everybody Wins

What if the biggest obstacle to your success isn't your team, your competition, or even the economy? What if it's the invisible rug you keep tripping over?

We all have rugs. Outdated habits trip us up. Silent expectations catch us off guard. Limiting beliefs go unquestioned for years. These hidden barriers sabotage our progress in life and leadership until disruption finally forces us to confront them.
RUG: How to Move What You Are Tripping Over and Lead with H.E.A.R.T. reveals how to uncover the patterns holding you back. You'll discover how to move beyond mere survival and lead with clarity, courage, and purpose.

This book centers around the H.E.A.R.T. Powered Leadership(TM) framework: Humanize, Empower, Ascend, Reimagine, Transform. It offers both deeply personal insights and practical guidance for leading with empathy, resilience, and vision.
Sherry Whitaker Budziak and Kevin G. Ordoñez have co-authored this blend of lived experience and actionable insight. Every chapter includes real-world stories, reflective prompts, practical exercises, and micro-moves you can implement immediately. Read it cover to cover or return to specific chapters whenever you need wisdom or fresh perspective.

In these pages, you'll learn how to:
Humanize people and yourself by seeing the person behind the screen, the data, and the role while giving yourself the same compassion you extend to others.


Empower others through trust that sparks creativity and courage.


Ascend into your full potential and rise above fear, even when uncertainty clouds the path ahead.


Reimagine outdated systems and assumptions that no longer serve you.


Transform yourself and your organization into something stronger.



RUG will forever change how you view leadership, disruption, and yourself. Whether you want to advance your career, inspire your team, spark innovation, strengthen resilience, take bold risks, or simply lead with greater clarity and courage, this book provides the mindset and tools to unlock your full potential.

Order your copy of RUG: How to Move What You Are Tripping Over and Lead with H.E.A.R.T. today. Discover the power of leadership when it starts with H.E.A.R.T. Everything begins with moving the rug.

How to Move What You're Tripping Over and Lead with H.E.A.R.T

Réflexions sur le management

Romain Rouillier

Théorie motivationnelle Méthodes et outils

Le Management d'équipe

<div>Then, one day, a baby arrived. And I became the oldest, the big one, the biggest little.Told through the eyes of an oldest child, this comforting picture book gently explores the joys and challenges of being the biggest. When a baby is born, our narrator eagerly embraces her new role as the family’s big kid. She helps, teaches and leads the way as she discovers the world with her little sibling.But as the first to start school and with so much still to learn, being the biggest starts to feel tricky . . . fortunately, Mum is on hand to help. Through playful scenes and moving moments, our narrator learns that sometimes Mum doesn't feel like being the biggest either, but that with love, support and self-compassion, everything is going to be okay.&nbsp;Joyful, sensitive and packed with charm, this is the perfect story for children expecting a new arrival or growing into their big sibling role.&nbsp;</div>

Being the Biggest

The Political Dimensions of Reconciliation and Interfaith Encounter | Die politische Dimension der Versöhnung und die interreligiöse Begegnung

Echoes of Bonhoeffer | Bonhoeffers Nachhall

FROM THE INTERNATIONAL BESTSELLING AUTHOR OF YOU'RE NOT LISTENING Why do you immediately click with some people while others inexplicably turn you off? Do people emit vibes - good or bad? Is it possible to read a room? Are bad habits contagious? The hidden science of why people click, and how this powerful phenomenon shapes our lives. In Why We Click, bestselling author Kate Murphy explores the science behind the seemingly magical yet science-backed phenomenon that makes us fall into rhythm and find resonance with one another. Murphy reveals how and why we match one another's movements, posture and gestures, and sync up our heart rates, blood pressure, pupil dilation, brainwaves and hormonal activity. This powerful tool shows that emotions, moods and behaviours are all infectious and can profoundly impact our health and wellbeing - for good or bad. In this enthralling book, discover the superpower of "interpersonal synchrony" and its extraordinary benefits so you can learn how to detect and encourage this phenomenon when beneficial, and "desynchronise" from others when it is not.

The Hidden Dynamics of Connection: 'The New Science of Interpersonal Synchrony'

Why We Click

From the bestselling novelist, travel writer, and "master of the short story" (NPR) comes a brilliant new collection. The stories in The Vanishing Point are both exotic and domestic, their settings ranging from Hawaii to Africa and New England. Each focuses on life's vanishing points-a moment when seemingly all lines running through one's life converge, and one can see no farther, yet must deal with the implications. With the insight, subtlety, and empathy that has long characterized his work, Theroux has written deeply moving stories about memory, longing, and the passing of time, reclaiming his status, once again, as a master of the form. 'The most gifted, most prodigal writer of his generation' Jonathan Raban 'The most exciting contemporary practitioner of a literary tradition honed to elegantly crafted terseness by Somerset Maugham and Graham Greene. A terrific teller of tales and conjurer of exotic locales' Sunday Times

The Vanishing Point

Dan Heath

Cómo cambiar lo que no funciona

Reset

A timely and urgent argument for preserving the work that connects us in the age of automation "A compelling case for valuing care as a societal good and as skilled labor."—The Nation With the rapid development of artificial intelligence and labor-saving technologies like self-checkouts and automated factories, the future of work has never been more uncertain, and even jobs requiring high levels of human interaction are no longer safe. The Last Human Job explores the human connections that underlie our work, arguing that what people do for each other in these settings is valuable and worth preserving. Drawing on in-depth interviews and observations with people in a broad range of professions—from physicians, teachers, and coaches to chaplains, therapists, caregivers, and hairdressers—Allison Pugh develops the concept of “connective labor,” a kind of work that relies on empathy, the spontaneity of human contact, and a mutual recognition of each other’s humanity. The threats to connective labor are not only those posed by advances in AI or apps; Pugh demonstrates how profit-driven campaigns imposing industrial logic shrink the time for workers to connect, enforce new priorities of data and metrics, and introduce standardized practices that hinder our ability to truly see each other. She concludes with profiles of organizations where connective labor thrives, offering practical steps for building a social architecture that works. Vividly illustrating how connective labor enriches the lives of individuals and binds our communities together, The Last Human Job is a compelling argument for us to recognize, value, and protect humane work in an increasingly automated and disconnected world.

Empatía

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