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Produkt vom BFSG ausgenommen: Hersteller ist Kleinstunternehmen

Serie Inteligencia Emocional HBR

Harvard Business Review

Empatía

&lt;p&gt;1. ¿Qué es la empatía? 2. Por qué la compasión es mejor estrategia de gestión que la intransigencia. 3. Qué hacen los grandes escuchadores. 4. La empatía es clave en las buenas reuniones. 5. Empatizar con la gente es más difícil si has estado en su lugar. 6. Convertirte en poderoso te hace menos empático. 7. Un proceso para diseñar productos empáticos. 8. Cómo utiliza Facebook la empatía para mantener seguros los datos de los usuarios. 9. Los límites de la empatía. 10. Lo que el Dalai Lama enseñó a Daniel Goleman sobre la inteligencia emocional.&lt;/p&gt;

Are you a sage on the stage--or a guide on the side? Good leaders are one. Great leaders are both.In a market crowded with books about how to tell your story better, Winning Without Persuading offers a breakthrough approach: leadership storytelling built on uncovering the hidden stories that change everything. Esther Choy turns conventional business storytelling on its head, showing that the real power of story in leadership isn't only about spotlighting yourself--it's also about uncovering the overlooked moments, the unseen truths, and the stories waiting inside others that can elevate teams, energize cultures, and drive transformational outcomes.At the heart of Choy's approach is what she calls the T² principle: Transaction × Transformation. Storytelling begins with a goal--to win trust, inspire change, or unlock new opportunities--but its real power lies in what follows. As leaders shift how they see their work, their teams, and themselves, they become more attuned to the hidden stories around them, the unspoken insights that, once surfaced, can reshape everything. Story facilitation isn't just about telling better stories. It's about building a new way of seeing, connecting, and leading

Are you a sage on the stage---or a guide on the side?  Good leaders are one. Great leaders are both.

A New Framework for Leading with Curiosity and Story Discovery

Winning Without Persuading

The Land of Roar

The Lost Dragon of Roar

What if the biggest obstacle to your success isn't your team, your competition, or even the economy? What if it's the invisible rug you keep tripping over?

We all have rugs. Outdated habits trip us up. Silent expectations catch us off guard. Limiting beliefs go unquestioned for years. These hidden barriers sabotage our progress in life and leadership until disruption finally forces us to confront them.
RUG: How to Move What You Are Tripping Over and Lead with H.E.A.R.T. reveals how to uncover the patterns holding you back. You'll discover how to move beyond mere survival and lead with clarity, courage, and purpose.

This book centers around the H.E.A.R.T. Powered Leadership(TM) framework: Humanize, Empower, Ascend, Reimagine, Transform. It offers both deeply personal insights and practical guidance for leading with empathy, resilience, and vision.
Sherry Whitaker Budziak and Kevin G. Ordoñez have co-authored this blend of lived experience and actionable insight. Every chapter includes real-world stories, reflective prompts, practical exercises, and micro-moves you can implement immediately. Read it cover to cover or return to specific chapters whenever you need wisdom or fresh perspective.

In these pages, you'll learn how to:
Humanize people and yourself by seeing the person behind the screen, the data, and the role while giving yourself the same compassion you extend to others.


Empower others through trust that sparks creativity and courage.


Ascend into your full potential and rise above fear, even when uncertainty clouds the path ahead.


Reimagine outdated systems and assumptions that no longer serve you.


Transform yourself and your organization into something stronger.



RUG will forever change how you view leadership, disruption, and yourself. Whether you want to advance your career, inspire your team, spark innovation, strengthen resilience, take bold risks, or simply lead with greater clarity and courage, this book provides the mindset and tools to unlock your full potential.

Order your copy of RUG: How to Move What You Are Tripping Over and Lead with H.E.A.R.T. today. Discover the power of leadership when it starts with H.E.A.R.T. Everything begins with moving the rug.

How to Move What You're Tripping Over and Lead with H.E.A.R.T

This is a playful, heart-warming tale about the magic of imaginary friends, brimming with energy and adventure. Celebrate the fun, mischief, and comfort of friendship with award-winning author-illustrator David Litchfield.

My Friend, Billy Whiskers

Bear's World

This companion title to Natalia Shaloshvili’s award-winning book Bear is a funny and comforting take on how to cope with constant worrying. With a little help from his friend Duck, Bear finds that even when his biggest (cookie-related!) worries do come true, it’s not the end of the world. &nbsp; At first, Bear is happily munching his cookie, until a thought creeps in: what if it’s the last cookie? When this turns out to be true, he sets off for the shops – and his worries mount and mount. He worries about missing the bus . . . and it leaves without him. He worries he’ll get lost . . . and gets lost. By the time he finds the cookie queue, he’s at the very back;¿and his worst worry comes true. The very last cookie goes . . . to Duck!&nbsp; But just when Bear thinks his worst fears have been realised, Duck gently shows him that worries don’t have to end in disaster. By sharing his cookie and reminding Bear that ‘what ifs’ can lead to happy endings too, Duck helps his friend see that things often turn out better than expected.&nbsp; Complete with Natalia Shaloshvili’s expressive, playful illustrations and a story that balances humour with warmth, Bear Worries captures the familiar experience of children (and adults) whose imaginations run away with them. Both entertaining and reassuring, this picture book is the perfect springboard for conversations about anxiety, resilience and friendship.&nbsp; Whether shared at storytime, used in classrooms or given as a thoughtful gift, Bear Worries is an essential addition to every child’s bookshelf. It offers the reminder that no worry is too big when faced together.&nbsp;&nbsp;

Bear Worries

Busting the myth of “groupthink,” a powerful look at how our ability to influence one another can accelerate individual and collective intelligence. A leading expert on social networks and behavior change delivers new principles of social influence to improve collective intelligence. For years, scientists have struggled to discover the formula to produce the world’s smartest teams. But the solution has been elusive&nbsp;because they have focused on individual intelligences. In Goodthink, Damon Centola shows how to build teams, design online platforms, and create office spaces that sharpen our thinking individually and align our intelligence collectively. The secret, it turns out, is in the shape of our networks. How did MIT’s Building 20, populated with outcasts and eccentrics, become one of the most innovative and productive research hubs in American history? Why did increasing the number of online echo chambers unexpectedly reduce political polarization? How can popular “herding behavior” make crowds more intelligent? This book has the answers. Taking us behind the scenes of the most successful systems of collective intelligence in the modern world, it introduces a new science of what it means to be smart. Every day, each of us faces four critical decision-making challenges: choosing, coordination, cooperation, and creativity. Goodthink describes the tell-tale signs of when effective structures are at work, enabling us to “read the room” and begin to shift the dynamics at play. It also reveals how to know when things are failing and what to do to fix them. Delivering path-breaking insights currently at work within Fortune 500 companies, global philanthropic organizations, and government agencies, the book reveals underlying dynamics of group intelligence that have gone overlooked. Showing us how these principles work to make us feel more confident, more connected, and more engaged, Goodthink leaves us feeling smarter—because we are!

Busting the myth of “groupthink,” an insightful look at how our ability to influence one another can accelerate individual and collective intelligence. A leading expert on social networks and behavior change delivers new principles of social influence to improve collective intelligence. For years, scientists have struggled to discover the formula to produce the world’s smartest teams. But the solution has been elusive&nbsp;because they have focused on individual intelligences. In Goodthink, Damon Centola shows how to build teams, design online platforms, and create office spaces that sharpen our thinking individually and align our intelligence collectively. The secret, it turns out, is in the shape of our networks. How did MIT’s Building 20, populated with outcasts and eccentrics, become one of the most innovative and productive research hubs in American history? Why did increasing the number of online echo chambers unexpectedly reduce political polarization? How can popular “herding behavior” make crowds more intelligent? This book has the answers. Taking us behind the scenes of the most successful systems of collective intelligence in the modern world, it introduces a new science of what it means to be smart. Every day, each of us faces four critical decision-making challenges: choosing, coordination, cooperation, and creativity. Goodthink describes the tell-tale signs of when effective structures are at work, enabling us to “read the room” and begin to shift the dynamics at play. It also reveals how to know when things are failing and what to do to fix them. Delivering path-breaking insights currently at work within Fortune 500 companies, global philanthropic organizations, and government agencies, the book reveals underlying dynamics of group intelligence that have gone overlooked. Showing us how these principles work to make us feel more confident, more connected, and more engaged, Goodthink leaves us feeling smarter—because we are!

The New Science of Collective Intelligence

Goodthink

Este libro no es solo una guía. Es la historia real de una mujer, Olga, que partiendo desde cero enfrentó retos, superó obstáculos y logró construir un imperio, con determinación, coraje y fe. Una historia de resiliencia y empoderamiento, en la que cada página revela el paso a paso que puedes seguir para alcanzar tus sueños, sin importar tus circunstancias actuales. Este libro te muestra lecciones de vida basadas en experiencias vividas que te enseñarán como evitar errores comunes y acelerar tu camino hacia el éxito. Estrategias probadas que puedes aplicar inmediatamente para construir tu propio negocio, incluso si estás empezando desde cero.
Herramientas prácticas y ejercicios poderosos que te ayudarán a transformar tus creencias, superar tus miedos y emprender con confianza. Una guía inspiradora y motivadora que te muestra como convertir cada desafío en una oportunidad y cómo aprender a disfrutar del proceso mientras construyes la vida que deseas.
No importa dónde te encuentres hoy, lo importante es dónde puedes estar mañana.
Toma este libro como tu mentor personal, es un mapa que te guiará paso a paso en tu camino hacia el éxito. La independencia financiera y la vida de tus sueños. Todo lo que necesitas está aquí dentro de este libro. Historias de superación, consejos prácticos y una invitación a creer en ti mismo como nunca antes.
"Esta es tu oportunidad para escribir tu propia historia de éxito"
¿Estás listo para comenzar?
Para viajar lejos, no hay nada mejor que un libro. Empieza a leerlo y prepárate para cambiar tu vida.

La historia es mía,, el momento es tuyo, la mentalidad del éxito, emprender desde el corazón: La historia es mía,, el momento es tuyo, la mentalidad del éxito, emprender desde el corazón

CÓMO EMPRENDER CON VALOR Y DETERMINACIÓN

A timely and urgent argument for preserving the work that connects us in the age of automation "A compelling case for valuing care as a societal good and as skilled labor."—The Nation With the rapid development of artificial intelligence and labor-saving technologies like self-checkouts and automated factories, the future of work has never been more uncertain, and even jobs requiring high levels of human interaction are no longer safe. The Last Human Job explores the human connections that underlie our work, arguing that what people do for each other in these settings is valuable and worth preserving. Drawing on in-depth interviews and observations with people in a broad range of professions—from physicians, teachers, and coaches to chaplains, therapists, caregivers, and hairdressers—Allison Pugh develops the concept of “connective labor,” a kind of work that relies on empathy, the spontaneity of human contact, and a mutual recognition of each other’s humanity. The threats to connective labor are not only those posed by advances in AI or apps; Pugh demonstrates how profit-driven campaigns imposing industrial logic shrink the time for workers to connect, enforce new priorities of data and metrics, and introduce standardized practices that hinder our ability to truly see each other. She concludes with profiles of organizations where connective labor thrives, offering practical steps for building a social architecture that works. Vividly illustrating how connective labor enriches the lives of individuals and binds our communities together, The Last Human Job is a compelling argument for us to recognize, value, and protect humane work in an increasingly automated and disconnected world.

Seeing Each Other in an Age of Automation

The Last Human Job

In the ubiquitous age of technology, where digital screens often overshadow genuine interactions, how do we get people to put down their phones and pay attention? In SYNC: Transform Every Connection into an Awe-Inspiring Experience, communication expert Lynn Aliya invites you to experience the bold, unforgettable energy of human connection, at a time when it's never been more vital.
Drawing from her groundbreaking work on the original COVID playbook that enabled healthcare providers at Mount Sinai Hospital in New York City to navigate heart-wrenching moments with grace and empathy, Aliya unveils Four EASY Secrets designed to revolutionize your approach to communication.
With her innovative EASY acronym-Engage, Add to the conversation, Sync, and Yes And-you'll uncover the keys to capturing your audience's attention and building meaningful rapport instantly.
As technology accelerates at a dizzying pace, we often pay a hidden price: the erosion of empathy and meaningful exchange. Yet amid this digital noise, the core of human connection remains a vibrant force.
Through illuminating insights, practical strategies, and heartfelt anecdotes, SYNC: Transform Every Connection into an Awe-Inspiring Experience is the essential guide that empowers you to break through the barriers imposed by technology and reclaim the art of connection. Aliya's guidance reveals the untapped potential of empathy and engagement, teaching you how to elevate every interaction-whether face-to-face or on-screen-into an awe-inspiring experience.
Are you ready to reclaim the art of communication, the one skill that no device can ever replace? Join Aliya in this enlightening exploration of the human spirit and unlock the potential to captivate every audience you encounter. Embrace the challenge, and watch as your connections transform into awe-inspiring experiences!

Transform Every Connection Into An Awe Inspiring Experience - Captivate Your Audience's Attention With 4 EASY Secrets

SYNC

What is television’s capacity to elicit empathy?

This book, Television and Empathy, brings together responses from a range of international scholars and interdisciplinary approaches.

Television’s serialised form, ensemble casts and depth of storytelling has long granted viewers extended access to a diversity of perspectives. Meanwhile, interactive online technologies and platforms increasingly promise more personal and collective relationships with the small screen than ever before. With chapters exploring series from the UK and US, Australia, Iceland, Netherlands, South Korea and Spain, this cutting-edge collection responds to this juncture of television and affective theory.

This collection is essential reading for upper undergraduates, postgraduates and researchers working in screen studies and audience studies, cognitive media theory, digital and cultural studies and psychology

Television and Empathy

Estrategias para persuadir y conseguir lo que te propongas (Strategies to persuade and achieve your goals)

Influye y convence (Influence and convince - Spanish Edition)

Empatía

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